OSJCT Centurion House

Coach House Mews, Bicester OX26 6EW
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6.9 2 Reviews
  • OSJCT Centurion House, Bicester
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Care Provided by OSJCT Centurion House

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Samantha Ellis (Manager)
Are you the Owner/Manager of OSJCT Centurion House? View your Advertising Options

OSJCT Centurion House Reviews (2)

6.9

OSJCT Centurion House has a Review Score of 6.9 (6.917) out of 10, based on 2 reviews in the last 2 years. Over all time OSJCT Centurion House has 2 reviews.

Overall Experience

  • 1
  • 0
  • 1
  • 0
  • 0

Date Published

2
1
1
2
0

Review from Jean T (Client) published on 21 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here and get on well with everyone. It is a wonderful place.

Reply from Helen Dearing, On behalf of the team at OSJCT Centurion House

Thank you so much for leaving us such a lovely review, we really appreciate it.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E P (Client) published on 8 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

As my wife and I are both mentally and physically able to take care of ourselves we don't use the care offered at Centurion House but we have always found staff to be helpful and polite.
We do however have an issue with the charge for 'Core Care'. This was explained to be a charge for the Emergency
Pull cords/pendants. The charge for October was 5 x £62.79 a total of £313.95 and this seems excessive for a service we are not likely to need as of now and have never made use of yet.
Similar services are on offer in the market for less than £50.00.

Reply from Helen Dearing, On behalf of the team at OSJCT Centurion House

Thank you for your review, we appreciate it. I have submitted your feedback to the care office and a member of our team will be in touch shortly. Many thanks.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 6.9 (6.917)

Overview of Review Score

The Review Score of 6.9 (6.917) out of 10 for OSJCT Centurion House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.917 for OSJCT Centurion House is calculated as follows: ( (6 Excellents x 5) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 12 Ratings = 3.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for OSJCT Centurion House is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about OSJCT Centurion House

What Type of Services does OSJCT Centurion House offer?

OSJCT Centurion House offers Home Care.

How many Carers does OSJCT Centurion House employ?

OSJCT Centurion House employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OSJCT Centurion House to verify any information. View our terms and conditions. OSJCT Centurion House has a Basic Service – more info.