OSJCT Florence Court

Rutland Crescent, Trowbridge BA14 0FH
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9.6 9 Reviews
  • OSJCT Florence Court, Trowbridge
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Care Provided by OSJCT Florence Court

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Other Care Provided
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Rebecca Pike (Domiciliary Care Manager)
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OSJCT Florence Court Reviews (9)

9.6

OSJCT Florence Court has a Review Score of 9.6 (9.630) out of 10, based on 8 reviews in the last 2 years. Over all time OSJCT Florence Court has 9 reviews.

Overall Experience

  • 7
  • 2
  • 0
  • 0
  • 0

Date Published

9
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4
8
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Review from Christine S (Client) published on 13 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for over 6 years and could not have been happier. The flats are well designed and the care staff could not be faulted. I would recommend it to anyone.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you so much for leaving us such a lovely review. It's been great getting to know you over the last 6 years. Thank you for recommending Florence Court, we are very grateful.


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Review from Ann J (Client) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very very special and lovely. The garden is lovely, it is lovely and very quiet.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for your lovely review. We are so pleased to hear how lovely you think our staff are also your home and garden. I must say the garden is particularly special, especially in the sun.


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Review from A C (Daughter of Client) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and helpful.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for reviewing Florence Court, we really appreciate it.


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Review from Reid G (Client) published on 4 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff and a lovely facility. I teach here every other week and have done so for well over 6 months. I always feel welcomed by both the staff and management. I always enjoy the classes and interacting with the residents.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for your review, we are so grateful for your support over scheme.


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Review from E S (Client) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel at home and am very happy here - I moved in about 6 weeks ago.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Many thanks for your review. Congratulations on moving into your new home, we hope you are very happy at Florence Court. If there is anything you need, please let us know and we will be happy to help.


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Review from Les B (Brother of Client) published on 10 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank the management and staff for all their hard work. They helped me with my brother’s medical issues, forms and transport, which I could not do, and the aftercare was put in place to help him. Thank you very much again.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for leaving a review. It's our pleasure to assist your brother. Please let us know if there is anything else we can do to help him.


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Review from Zoe J (Sister of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy that we found Florence Court for my brother after he had his stroke. The design of the flats for wheelchair users meant no adaptations were required and the presence of 24-hour onsite carers contacted directly via personal alarms gives me peace of mind that help is always available in
an emergency. The setup at Florence Court has enabled my brother to retain his independence. The managers and care team go the extra mile to help and support their clients and their families. I could not have wished for a better environment for my brother. Thank you everyone at Florence Court!

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for your review; we are so thrilled to hear how well you value our care team that help support your brother to retain his independence. Next time you visit your brother, do pop in and say hello.


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Review from Mary T (Client) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good rapport with clients. Excellent support during difficult situations and caring concern shown at all times. Recent changes in staff mean some are not as good as others. Standard generally is of high quality and management, both manager and deputy are excellent.

Reply from Helen Dearing, On behalf of the team at OSJCT Florence Court

Thank you for your review; we will pass on your feedback. We strive to ensure we are giving the highest level of care at all times.


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Review from J S (Client) published on 30 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been resident with my wife since 2016 - my wife died in September 2019. Staff at Florence Court have provided Domiciliary care - CAN DO - WANT TO - WILL DO - not because they have to. Care is given in a sympathetic and encouraging way. The care manager's encouragement to her team is provided
by example and leadership. She does so knowing the rules and how far she can bend them. The care manager - best in the West.

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Current Review Score: 9.6 (9.630)

Overview of Review Score

The Review Score of 9.6 (9.630) out of 10 for OSJCT Florence Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.830 for OSJCT Florence Court is calculated as follows: ( (42 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 47 Ratings = 4.83

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for OSJCT Florence Court is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Nov 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about OSJCT Florence Court

What Type of Services does OSJCT Florence Court offer?

OSJCT Florence Court offers Home Care.

How many Carers does OSJCT Florence Court employ?

OSJCT Florence Court employs 17 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact OSJCT Florence Court to verify any information. View our terms and conditions. OSJCT Florence Court has a Basic Service – more info.