Wisteria Care (Gillingham)

Middlefield House, Marlott Road, Gillingham SP8 4FA
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7.5 9 Reviews
  • Wisteria Care (Gillingham), Gillingham
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Care Provided by Wisteria Care (Gillingham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Siobhan Wortley (Manager)
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Wisteria Care (Gillingham) Reviews (9)

7.5

Wisteria Care (Gillingham) has a Review Score of 7.5 (7.500) out of 10, based on 2 reviews in the last 2 years. Over all time Wisteria Care (Gillingham) has 9 reviews.

Overall Experience

  • 2
  • 3
  • 2
  • 2
  • 0

Date Published

9
0
1
2
7

Review from K W (Granddaughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my grandmother had a fall and broke her wrist, the staff were very helpful to her, ensuring she had everything she needed before they left, I couldn't have asked for a better short-term service for my 93-year-old grandmother, they supported and encouraged her to be independent until she was once
again able to look after herself. Thank you to the team for being so lovely and caring towards my grandmother.

Staff

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Management

Treated with Dignity

Value for Money

Review from Anne M (Wife of Client) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and caring!

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Treated with Dignity

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Review from R J (Daughter of Client) published on 24 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Initially, all was fine with the company. Carers pushed for time due to ridiculous rotas. Some carers not wearing the appropriate uniform. Numerous calls to management with concerns were pointless as not acted on. Management said if the client deteriorates no problem, not the case, the client was dropped
last minute on a Friday night without the client's knowledge, who was end of life!
Complete lack of care and compassion by the office.

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Review from M N (Son of Client) assisted by family/friend published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff.
A professional company.

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Review from Janet H (Client) assisted by family/friend published on 10 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am satisfied with the service I receive, although some are more attentive than others.

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Review from J L (Daughter of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

While individual carers working for Wisteria were fantastic, overall the experience of working with the agency was stressful. One major concern was timekeeping. Carers were often very late for scheduled slots. The individuals concerned were very apologetic but explained they had sometimes been scheduled
to be at three separate addresses at the same time. One carer told us she had 27 clients to visit that day - an insane number for any individual to undertake and ensuring each visit would be necessarily shorter than required. Most worryingly, one told us they had been specifically told not to tell clients about being booked to be in more than one place at one time, so, in essence, to lie. These issues of scheduling were articulated by more than one carer, so it was not one person with an axe to grind against their employer. As said, individual carers were often great, but hard-pressed to do their jobs given the way they were poorly managed.

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Review from Tony C (Client) published on 2 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A highly recommended care service. The staff are professional and genuinely caring. Very accommodating of your needs and wishes.

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Review from L S (Niece of Client) published on 14 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fabulous team of care workers who cannot do enough to help.
Extra visits put in place when needed for additional help. Great service.

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Review from A W (Client) assisted by family/friend published on 7 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The carers only stay for 15 mins, which is not long enough to do the necessary work. (This time is instructions from their office). DCC pays for 30mins.


There are always dirty crockery in the kitchen.


The level of care is minimal. Very poor value for money and is barely able to provide basic human

needs.

Reply from Mrs S Wortley, Registered Manager at Wisteria Care (Gillingham)

Care Package is commissioned by DCC for 2 x 15 minutes for meal preperation and there is no time allowed for domestic tasks such as washing up. Any issues about length of time of visits should be taken up with DCC. Decisions about the level of care are made by the Social Worker/Care Manager and they instruct Wisteria Care as to what tasks are to be undertaken, therefore management of the care package and value for money are related to DCC not Wisteria Care.


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Value for Money

Current Review Score: 7.5 (7.500)

Overview of Review Score

The Review Score of 7.5 (7.500) out of 10 for Wisteria Care (Gillingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.0 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.000 for Wisteria Care (Gillingham) is calculated as follows: ( (1 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Wisteria Care (Gillingham) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Wisteria Care (Gillingham)

What Type of Services does Wisteria Care (Gillingham) offer?

Wisteria Care (Gillingham) offers Home Care.

How many Carers does Wisteria Care (Gillingham) employ?

Wisteria Care (Gillingham) employs 57 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Wisteria Care (Gillingham) to verify any information. View our terms and conditions. Wisteria Care (Gillingham) has a Basic Service – more info.