Universal Care Services - Coleshill

Unit B, The Beeches, 37 Parkfield Road, Coleshill, Birmingham B46 3LD
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8.7 7 Reviews
  • Universal Care Services - Coleshill, Birmingham
Universal Care Services (Coleshill) offers trained and qualified home care staff who can give you the right care and attention.

Skilled staff help people who are struggling with difficulties caused by ill-health, disability or old age. After a proper assessment, staff explain how they can help.

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Care Provided by Universal Care Services - Coleshill

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nisha Varma (Registered Manager)

Funding & Fees Guide for Universal Care Services - Coleshill

  • Prices

  • All of our care packages are tailored specifically to you, meaning that no prices will be the same. If you have any questions or queries regarding fees, please call our office on 01675 620000

Universal Care Services - Coleshill Reviews (7)

8.7

Universal Care Services - Coleshill has a Review Score of 8.7 (8.728) out of 10, based on 4 reviews in the last 2 years. Over all time Universal Care Services - Coleshill has 7 reviews.

Overall Experience

  • 3
  • 4
  • 0
  • 0
  • 0

Date Published

7
0
4
4
3

Review from P P (Wife of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Universal Care Services has provided excellent care for my husband. They ensure all his care needs are assessed and met, including personal care, washing, dressing and emotional support, also prevention in relation to reducing his risk to pressure areas. Most importantly, they make him smile. They have
built up a lovely relationship with him and he looks forward to seeing them every day. Nothing is too much trouble for them, they go above and beyond and take pride in their role. I have learned so much from them and feel very lucky that I chose this company.

Reply from Maddie Clews, Marketing at Universal Care Services - Coleshill

Thank you so much for this lovely review. We are delighted to see that our care is continuously meeting client standards and is making an impact on their lives too. We will pass on your lovely message to the corresponding team!


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Review from Jason P (Son of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff who care for my mum are very friendly, they take care of her needs and spend time chatting which she enjoys.

Reply from Maddie Clews, Marketing at Universal Care Services - Coleshill

Thank you for your lovely review, we are delighted to hear that our care is continuing to be of a high standard. We will pass on your kind words to the corresponding team!


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Review from M C (Client) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my carers are kind and thorough.

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Review from Amanda D (Daughter of Client) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers are very good, kind and considerate. I like all the carers. No problems at all. Very happy with the service provided.

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Review from Josephine R (Friend of Client) assisted by family/friend published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Over the last few months, we have had a lady carer on a regular basis and she is first-class so we have no complaints. We are so happy to have her. Everyone else who has been here has been kind and polite.

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Review from S A (Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall satisfactory. However I do prefer when carers are my regular ones, or they have cared for me on other occasions ie sick/holidays. I feel more content and not so stressed when the carer is regular which is 9 times out of 10, due to me not being able to walk and need to be transferred safely.

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Review from R O (Client) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the service and care given. No complaints.

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Current Review Score: 8.7 (8.728)

Overview of Review Score

The Review Score of 8.7 (8.728) out of 10 for Universal Care Services - Coleshill is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.478 for Universal Care Services - Coleshill is calculated as follows: ( (15 Excellents x 5) + (4 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 23 Ratings = 4.478

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Universal Care Services - Coleshill is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (2)

Michelle

Michelle Lucas

Job Title: Supervisor

Supervisor at Universal Care Services Coleshill.


Nisha

Nisha Varma

Job Title: Registered

Registered Manager for Universal Care Services Coleshill.


Frequently Asked Questions about Universal Care Services - Coleshill

What Type of Services does Universal Care Services - Coleshill offer?

Universal Care Services - Coleshill offers Home Care.

How many Carers does Universal Care Services - Coleshill employ?

Universal Care Services - Coleshill employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Universal Care Services - Coleshill to verify any information. View our terms and conditions. Universal Care Services - Coleshill has a Platinum Service – more info.