Bluebird Care Rother & Hastings

25 Cinque Ports Street, Rye TN31 7AD
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9.6 33 Reviews
  • Bluebird Care Rother & Hastings, Rye
Bluebird Care Rother & Hastings is passionate about keeping its customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Rother & Hastings offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Rother & Hastings

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Jessica Phillips (Registered Manager)

Bluebird Care Rother & Hastings Reviews (33)

Total of 33, showing 1-20
9.6

Bluebird Care Rother & Hastings has a Review Score of 9.6 (9.606) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Rother & Hastings has 33 reviews.

Overall Experience

  • 26
  • 6
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  • 1

Date Published

33
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11
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Review from C M (Client) published on 17 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Punctual, welcoming, cheerful and always willing to work as required. Whether it's cleaning, polishing, hoovering and even cooking they are on to it. We are very pleased and would highly recommend them.

Reply from Nicola Field, Home Manager at Bluebird Care Rother & Hastings

thanks for your great review! If there is anything else we can do for you, please don't hesitate to let us know 01797 225797.


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Review from J W (Wife of Client) published on 11 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Rother & Hastings has been a lifesaver for my husband, for me and also for our cat. Bluebird carers have been helping me to help my husband when I was suddenly taken ill myself and finished up in hospital. Bluebird excelled by stepping in replacing my normal care for my husband but also
caring for our cat with her food. This meant less stress for me, knowing both my husband and cat were not left alone while I was in hospital. Bluebird carers are a very efficient happy team. Very capable, very trustworthy and very good-humoured. Putting us all at ease. Well done Bluebird your care is so appreciated.

Reply from Sai Visakan, Director at Bluebird Care Rother & Hastings

Thank you so much for that lovely feedback. It was a pleasure to step in to ensure that you're husband and cat were also taken care of.


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Review from Chris M (Client) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird carers were excellent caring for my wife with a rare dementia PCA.
They provided whatever care I needed from 1 hours to 2 carers twice a day and overnight respite.

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Review from Julie B (Wife of Client) published on 6 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my husband received was, without doubt, nothing short of exceptional. All staff were professional and made sure his dignity was respected at all times. If you find yourself or a loved one needing additional help with care, Bluebird should most definitely be top of the list when searching for
a suitable fit.

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Review from Caroline H (Daughter of Client) published on 8 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we cannot thank Bluebird enough for their dedicated care to our mother over the last 18 months. Mum was brokenhearted to say goodbye to her carers when the time came to move into a care home. Ideally, she would have liked to take them all with her. You provided a wonderful team and Mum
looked forward to their visits greatly. Nothing was too much trouble, they were always cheerful and always gales of laughter over pretty much everything. The team are highly professional and a credit to the company. The admin staff managed the rotas brilliantly and clearly care for their staff well. We shall all miss you!

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Review from Jean J (Wife of Client) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for all the Bluebird girls, those who visit and those in the office. They are all highly skilled, well trained, always cheerful, kind and helpful. They look after my husband who is disabled and suffers from dementia with great care and compassion. They go above and beyond with
the care we receive, nothing is too much trouble. Although it is my husband who is the client, they also give me so much support. They understand the life we now lead which can be very lonely. I look forward to their visits. They keep me cheerful and sane!

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Review from Ann W (Daughter of Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have received great care and personal help from Bluebird. Some of the girls have been great, especially one lady, who has been absolutely fantastic, so caring and understanding with my dad since Mum has had to go into a care home. She has been a massive help and support to me, and Dad
really looks forward to her visits.

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Review from David P (Husband of Client) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Hastings and Rother, for six years, cared for my wife who suffered from Dementia and Parkinsons disease. The care she received was without criticism, from the management team to all the carers. They went out of their way to ensure she received the very best and friendly care, preserving
her dignity at all times. I cannot thank them enough, especially as after my wife who died at Christmas, their concerns extend to my present day wellbeing.

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Review from L B (Daughter of Client) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are prompt and keep up to date with any notes of concerns.
They are lovely to Mum.

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Review from Joyce P (Client) published on 3 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by most of the staff who have worked in my house.
One concern is their assumption that elderly people may not be very experienced and knowledgeable. This only applies to a few but is somewhat irritating as one does not wish to be treated in a high-handed manner and assert one's
superior experience/knowledge. I would appreciate knowing in advance who is coming to my home.

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Review from S D (Wife of Client) published on 28 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The ladies that come through our door are always friendly, kind and very considerate with my husband's feelings. They treat even the dog with respect and understand how important she is to us, as a family. All the ladies can put a smile on my husband's face which is a bonus.

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Review from Tim D (Friend of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebirds look after my grandson who has kidney failure, he is 18. Bluebird supports him with administering medications. He has specialist care needs and the carer that visits was trained specifically in order to provide this care. He has the same carer and has built a good relationship with her.
With being 18 it was important his care was person centred around his needs as they are very different to others. Bluebird have understood this fully and built his care plan around his particular needs and preferences. We are very happy and would definitely recommend it.

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Review from Julie B (Client) published on 28 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly although this used to be a good care company it has declined recently. They have had many excellent staff in the past, still some good ones. Complaint handling is poor now. I was singing their praises in July but not now.

Reply from Sai, Manager at Bluebird Care Rother & Hastings

Unfortunately, this customer has gone from care provider to care provider and Adult Social Care is aware of the circumstances and her care package terminated. We have a recent email from this customer apologising for her behaviour but soon after decided to slander the company. Really hurtful behaviour towards a local family business, making a difference in the lives of its local people.


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Review from Gloria D (Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care assistants that have attended me since April 2022 have all been caring and treated me with dignity. Time keeping excellent.

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Review from Sarah C (Daughter of Client) published on 24 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird carers formed good relationships with my mum and always treated her with kindness, consideration and dignity. She enjoyed their visits, and they gave her a fresh outlook on life when she was confined to her home. I was regularly kept up to day on Mum's health, and they really put importance
on safeguarding and were proactive in seeking extra support for her when needed. With Bluebird, I felt Mum was in safe hands.

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Review from Clare I (Client) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had care with different companies for a long time, I have been blessed to find Bluebird (via recommendation from someone I respect and who is well-informed). They have chosen my carers carefully, all of whom have been kind and highly skilled. My carers have been of an amazing standard. The office
staff and management are similarly extremely competent, sensitive to my needs and easy to work with. I feel safe and supported by my Bluebird team, and they have enabled me to live with all my problems and nurtured me to improve and enjoy my life. I would not be alive without the help of Bluebird.

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Review from Lara B (Granddaughter of Client) published on 4 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the girls who come to look after Nan have been well received by Nan, who was very hesitant initially to accept help from anyone outside the family. They have helped Nan holistically by giving massages and warm cloths to relax her as she is bedbound and benefits from sensory experiences to soothe
her aches and pains. I look forward to the girls coming and relieving me as primary carer.

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Review from Michelle B (Client) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers are always very supportive, professional, kind and helpful. They make me feel valued and go above and beyond to help with my fluctuating needs. A huge thank you to you all.

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Review from Sandra C (Daughter of Client) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was very dubious and worried about having carers. However, she now looks forward to seeing her carers as they all have been so friendly and caring. They chat with Mum, giving her social interaction and cheering her up for the day. She receives friendly, professional help, and both myself and
Mum are very happy with the service provided.

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Review from Carole W (Wife of Client) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care agency we have ever had. The carers, in general, are well trained, and some are well above the normal. The team of carers we have come in are more like friends than carers, and if anything happened to him, I would miss them coming in. They are thorough, cheerful and respectful and a pleasure
to have come in.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Bluebird Care Rother & Hastings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Bluebird Care Rother & Hastings is calculated as follows: ( (42 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 66 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Rother & Hastings is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Frequently Asked Questions about Bluebird Care Rother & Hastings

What Type of Services does Bluebird Care Rother & Hastings offer?

Bluebird Care Rother & Hastings offers Home Care.

How many Carers does Bluebird Care Rother & Hastings employ?

Bluebird Care Rother & Hastings employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Rother & Hastings to verify any information. View our terms and conditions. Bluebird Care Rother & Hastings has a Platinum Service – more info.