Bluebird Care Rother & Hastings

25 Cinque Ports Street, Rye TN31 7AD
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9.6 33 Reviews
  • Bluebird Care Rother & Hastings, Rye
Bluebird Care Rother & Hastings is passionate about keeping its customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety.

Bluebird Care Rother & Hastings offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.

With kindness and compassion, their highly trained and trusted team delivers bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keep customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Rother & Hastings

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Dementia
  • Domestic Services / Home Help
  • Older Person Care
  • Physical Disability
  • Sensory Impairment
  • Other Care Provided
  • Adult Home Care (18+)

Good to Know

  • Person in charge
  • Jessica Phillips (Registered Manager)

Bluebird Care Rother & Hastings Reviews (33)

Total of 33, showing 21-33
9.6

Bluebird Care Rother & Hastings has a Review Score of 9.6 (9.606) out of 10, based on 11 reviews in the last 2 years. Over all time Bluebird Care Rother & Hastings has 33 reviews.

Overall Experience

  • 26
  • 6
  • 0
  • 0
  • 1

Date Published

33
3
3
11
22

Review from Pat B (Friend of Client) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care was great from my first call for help. They came to assess and advised on the care needed, were so caring. We had a 24-hour live-in carer, a wonderful person. In the last days, they were all so helpful, advising us and getting us anything to help. Great company.

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Review from L W (Daughter of Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely carers from Bluebird made the last few months of my mum's life comfortable and dignified. We felt she was safe in her own home with them taking care of her. Very lovely staff.

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Review from Angela G (Wife of Client) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff provided by Bluebird Care are charming and excellent with my husband, calm and natural. Always punctual unless advised. I can't praise them enough - a great help to me.

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Review from E C (Client) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our experience has been very positive.
We have found all our carers - both for domestic help and personal care - to be very friendly, cheerful and positive.
Always ready to go the extra mile for us.
We are always pleased to see 'our Bluebird' arriving!
The office staff are always ready to help and
reorganise rotas when they can to suit our needs.

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Review from Margaret L (Client) assisted by family/friend published on 14 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Bluebird is excellent. The office staff are caring and efficient and my carers are wonderful and knowledgeable.
I would recommend Bluebird to anyone looking for home care.

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Review from J E (Client) assisted by family/friend published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers at Bluebird Care are extremely good and so are the management team. All are very caring, understanding, dedicated and helpful. They have been very accommodating with the times of visits. They really do go the extra mile to help. They are well trained and sociable. Lovely people.

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Review from Graham (Friend of Client) published on 12 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law recently had a crisis and although family finally stepped in, Bluebird were fantastic. They came out to see him within 24 hours and managed to arrange care for him from the following Monday. I would thoroughly recommend Bluebird. They also care for a neighbour of mine, which is why
we went to them, and all the carers are wonderful, friendly and caring. They do a great job.

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Review from Carol T (Friend of Client) published on 2 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour changed to Bluebird Care in January 2019, and I have to say they are excellent. They call on time, have wonderful carers and this has made my neighbour's life and mine so much happier. I would definitely have no hesitation in recommending Bluebird Care Rother & Hastings.

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Review from Christine W (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and caring lady. Putting all mum's needs first and just wants whats best for mum.

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Review from J R (Client) assisted by family/friend published on 21 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the visiting staff have acted in a caring and professional way and I am quite satisfied.

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Review from Sylvia S (Daughter of Client) published on 20 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Bluebird Care to be very caring. They have given mum the best quality of life she can have. Nothing is too much trouble and they have never let her down. They have always been there for mum and encourage her and make things fun for her.

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Review from Martin R (Son of Client) published on 2 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, caring, kind staff who are on time and knowledgeable. Will always call if going to be late. Keep me informed of my mother's progress.

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Review from Sylvia K (Son of Client) published on 1 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care (Rother & Hastings) are local, always available when needed and give us a good personal service. They are friendly, reliable and willing to fit around us. We have never had reason to question their honesty and would recommend them before other agencies.

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Current Review Score: 9.6 (9.606)

Overview of Review Score

The Review Score of 9.6 (9.606) out of 10 for Bluebird Care Rother & Hastings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.606 for Bluebird Care Rother & Hastings is calculated as follows: ( (42 Excellents x 5) + (22 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 66 Ratings = 4.606

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Rother & Hastings is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jan 2025

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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