Able Trust Care

367 Croydon Road, Caterham CR3 6PN
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9.3 32 Reviews
  • Able Trust Care, Caterham
Able Trust Care are located in Caterham Surrey and provide respite, 24 hour, live in and house keeping services to people who require extra help and care.

Able Trust Care can provide transport, help with laundry services and cleaning, as well as personal care.

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Care Provided by Able Trust Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Able Trust Care Ltd
  • Person in charge
  • Sarah Ademuyiwa (Owner/Manager)

Able Trust Care Reviews (32)

Total of 32, showing 1-20
9.3

Able Trust Care has a Review Score of 9.3 (9.343) out of 10, based on 6 reviews in the last 2 years. Over all time Able Trust Care has 32 reviews.

Overall Experience

  • 22
  • 10
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Date Published

32
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26

Review from F K (Daughter of Client) published on 17 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers who look after my dad are lovely, caring and compassionate. Able Trust care staff really take the time to understand needs and always take on board any feedback. I feel like my dad is always in safe hands. I would recommend this service to anyone who has a loved one in need of carers.

Reply from Sarah Ademuyiwa, Registered Manager at Able Trust Care

Thank you so much for the review, it is our priority to ensure our service user is always safe while promoting their independence.


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Review from A R (Daughter of Client) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love Able Trust Care Services they do a good job and me and my family are grateful for them. Thanks for the service. Done it for me. They have a great staff. We love them.

Reply from Sarah Ademuyiwa, Registered Manager at Able Trust Care

Thank for for taking time to complete the review card. Able Trust Care is pleased that you are happy with our service.


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Review from Tepi T (Daughter-in-law of Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law (98 years old) and we as a family are very happy with the service we are getting from Able Trust Care.
The caregivers are very kind and gentle people. They are also very helpful and understanding of family requirements and also the client's requirements.

Reply from Sarah Ademuyiwa, Registered Manager at Able Trust Care

Thank you for taking the time to complete the review. We will continue to deliver a high level of care and maintain good relationships with family and those involved in the care.


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Review from Z Z (Wife of Client) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

New carers are unfamiliar with routine, e.g. where clothes etc. are kept.
Irregular time slots - anytime from 7:30 to 8:30 start.
Very pleasant carers.

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Review from Anna M (Daughter of Client) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic review and care, this agency has been outstanding and very kind after being mistreated by her last agency.

Reply from Sarah Ademuyiwa, Registered Manager at Able Trust Care

Thank you for taking the time to complete the review.
We will continue to deliver a high level of care and maintain a good relationship.


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Review from N B (Son of Client) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very pleased with the service from Able Trust Care. She feels that she is in good and capable hands on each visit. We have only ever had one minor issue, which was immediately dealt with by the company to our lasting satisfaction.

Reply from Sarah Ademuyiwa, Registered Manager at Able Trust Care

Thank you for taking the time to complete a review.
We are pleased that the issue was resolved.


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Review from Neil L (Son of Client) published on 14 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers from Able Trust Care provided an excellent level of care service. They were kind, gentle and considerate. They showed a good understanding of my mum's needs - her likes and dislikes. When feeding became difficult, they were patient, usually finding a way to encourage Mum to eat and
drink something. Thank you from Mum's family.

Reply from Sarah Ademuyiwa, Registered Manager at Able Trust Care

Thank you for your kind words, it was always a pleasure looking after your mum. Her lovely smile will always be remembered by all.


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Review from Ruth F (Wife of Client) published on 13 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers very helpful. They treat my husband very well, cheer him up when they arrive and have a laugh with him, not always easy as he can be miserable. Very efficient with his washing and dressing. They are trustworthy and efficient.

Reply from Sarah Ademuyiwa, Registered Manager at Able Trust Care

At Able Trust Care we support individuals with their unique needs whilst trying to bring a smile to their faces. Thank you for the review card.


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Review from K S (Client) assisted by family/friend published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers treat me with dignity and are sociable and friendly towards me and kind to my daughter. Usually on time but occasionally a bit late due to traffic or staffing issues. They are given the opportunity to wash their hands after the care with soap and towels provided. Sometimes I say they hurt
me but I am all skin and bones so even my daughter can hurt me - it's not their fault. Overall it's a very nice experience for me to be clean and fresh. One carer has given me the 'oldest, smartest man award 2022' and another one sings to me - such fun.

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Review from P M (Client) published on 14 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Several staff have visited. Help with a shower, dressing, tablets, occasionally breakfast. Visting times werevaried. Saturdays seemed to be a problem - on 2 Saturdays I gave up - 12.10 and 1pm.
All staff were cheerful and efficient. Thank you.
Hopefully I will not need more help but will not hesitate
to call.

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Review from N C (Client) assisted by family/friend published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The company provided help and care with personal hygiene and walking during my month of recuperation. Generally, the carers were interested and friendly and conversed with me during the performance of these tasks. I would recommend one of these who even offered to return to help me walk later in the
day/evening as the air temperature was too great at that scheduled visit time. In addition, they checked that my wife was coping, gave us advice re articles to buy services to contact in need and also checked fluid intake during the heatwave reminding us of the need for higher water intake. Overall we were very pleased with the service provided.

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Review from J C (Wife of Client) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers were considerate and courteous and notably were concerned for myself as a carer as well as my husband as the service user. They have cared for my husband during the initial four weeks of his recovery and with their help and support, he has made good progress. He has been greeted cheerfully,
chatted with, given personal care and assisted with his mobilisation. We appreciated greatly the service provided during the heatwave, we received the appropriate number of visits and care, both reminded to take adequate fluid and nourishment and all in a friendly and cheerful manner in spite of the excess heat. We have been very pleased and grateful with the good service provided.

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Review from Patrick M (Husband of Client) published on 22 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife who is non-verbal was very hesitant about having carers come in, however they have engaged with her and she is much more relaxed with them. I have even heard her laughing with them when they were singing along to the radio which was lovely to hear. I won't say she looks forward to them coming
yet, but we're getting there.

Reply from Sarah Ademuyiwa, Registered Manager at Able Trust Care

Thank you for your feedback, we are very pleased that your wife is getting along with the caregivers.


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Review from Reg C (Partner of Client) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very satisfied with the service. Our carers are just that, they care. They are diligent in their work and are very compassionate. The client's needs are met and she's treated with dignity and respect. We have nothing but compliments for the staff and management for the excellent service. Keep
it up.

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Review from J L (Husband of Client) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Able Trust Care is to be congratulated on providing an excellent management team built with care staff who looked after my wife so beautiful as her illness progressed. Nothing seemed to be too much trouble for the whole team - and always a friendly response. We were sorry to have to say 'goodbye' to
them as my wife entered a nursing home. All good wishes.

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Review from M B (Client) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They are excellent.

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Review from D F (Son of Client) published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with Able Trust Care. After a few teething problems, which the manager sorted out quickly, it has gone very well. If there is a problem the girls in the office always phone and put me in the picture. With this coronavirus situation, the girls have come in and done their job, got
on with it with a smile on their face. Full credit.

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Review from G S (Client) published on 27 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good with no problems.

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Review from B H (Client) published on 24 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers who come in once a day in the morning to help with my personal care, showering me, making the bed, empty the commode and helping me with dressing. They give me my breakfast also leaving me three glasses of water for me to drink through the day. They make sure I'm alright
then leave.
I do my own medication, drops in my eyes. I can't manage myself as I used to since my last fall.

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Review from M M (Wife of Client) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Able Trust have been caring for my husband for eleven months. Two carers attend him four times a day. Their dedication to his needs has never faltered. The carers have formed a close bond with my husband and our family. Able Trust Care are professional in their quality of care. We see the carers as
friends, supporting us through an emotional time. We admire them for the joy, laughter and love they bring to our home.

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Current Review Score: 9.3 (9.343)

Overview of Review Score

The Review Score of 9.3 (9.343) out of 10 for Able Trust Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Able Trust Care is calculated as follows: ( (26 Excellents x 5) + (9 Goods x 4) ) ÷ 35 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Able Trust Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Able Trust Care

What Type of Services does Able Trust Care offer?

Able Trust Care offers Home Care.

How many Carers does Able Trust Care employ?

Able Trust Care employs 20 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Able Trust Care to verify any information. View our terms and conditions. Able Trust Care has an Enhanced Service – more info.