Able Trust Care

367 Croydon Road, Caterham CR3 6PN
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9.3 32 Reviews
  • Able Trust Care, Caterham
Able Trust Care are located in Caterham Surrey and provide respite, 24 hour, live in and house keeping services to people who require extra help and care.

Able Trust Care can provide transport, help with laundry services and cleaning, as well as personal care.

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Care Provided by Able Trust Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Able Trust Care Ltd
  • Person in charge
  • Sarah Ademuyiwa (Owner/Manager)

Able Trust Care Reviews (32)

Total of 32, showing 21-32
9.3

Able Trust Care has a Review Score of 9.3 (9.343) out of 10, based on 6 reviews in the last 2 years. Over all time Able Trust Care has 32 reviews.

Overall Experience

  • 22
  • 10
  • 0
  • 0
  • 0

Date Published

32
0
2
6
26

Review from D P (Client) published on 20 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable, comes on time and very friendly. Helps you with anything. I would recommend to anyone else.

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Review from Janine B (Daughter of Client) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was introduced to Able Trust Care in very difficult circumstances.
The owner/manager went above and beyond in order to help me look after my mother in her last days.
The extraordinary presence of the live-in carer made the last 17 days of Mum's life so peaceful and lovely that her eventual death
was something we all shared.
The 'girls' who came four times a day to help with Mum's personal care were kind and compassionate, professional and generous with their time and duties.
Thank you all.

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Review from Ross B (Son of Client) published on 4 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Able Trust Care provided 4 times daily service to my bedridden Mum in the last 3 weeks of her life.
The ATC crew were punctual, considerate, careful and did their work efficiently.
They, at all times, were aware of Mum's dignity and were engaging and kind.
To my sister and I, they were also considerate
and deferential.
Our live-in carer was exceptional, both as a trained nurse with experience and a seasoned "pro" and as a wonderful person of faith.
Her devotion was infectious.
We felt blessed indeed to have so much help from such beautiful people. Bravo.

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Review from Wendy A (Daughter-in-law of Client) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been completely satisfied with the care provided. The trust manager runs and efficient agency and is constantly checking that my mother in law feels safe and happy with their services. I would recommend Able Trust Care to anyone.

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Review from Heather F (Daughter of Client) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the way things are working, all carers are very nice and polite.

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Review from Brian F (Son of Client) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No concerns.

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Review from F R (Daughter of Client) assisted by family/friend published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided is always of the highest standard. The carers are always very polite, chatty and helpful, and do everything that is required.

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Review from Daphne F (Client) assisted by family/friend published on 16 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very happy with the care package I am receiving from Able Trust Care. Helping with support so I am able to stay in my house.

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Review from Janice W (Client) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My review went very well. I did understand very well everything that was explained to me. The care I am getting from the agency nurses is excellent. I could not get any better. They are all very pleasant and kind. We would certainly recommend them to anyone.

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Review from Sharron G (Daughter of Client) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely ladies who are patient and very committed. Mum likes them all. Care and hygiene is very good.

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Review from Alice F (Client) assisted by family/friend published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, nice, helpful people. They work very hard in all weathers. Very reliable. Meals are usually quite nice and meals are varied.
Sometimes staff are very busy and don't have a lot of time.
Helped sort someone to look at my feet which was very kind and helpful.

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Review from Paula J M (Mother of Client) published on 11 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager discussed with myself and my daughter how we thought the care was going: we were satisfied and could they improve on anything. We went through all of the paperwork together and everything was satisfactory.
We are extremely pleased with the agency. I would recommend them to any of my
friends and colleges.

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Current Review Score: 9.3 (9.343)

Overview of Review Score

The Review Score of 9.3 (9.343) out of 10 for Able Trust Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.743 for Able Trust Care is calculated as follows: ( (26 Excellents x 5) + (9 Goods x 4) ) ÷ 35 Ratings = 4.743

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Able Trust Care is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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