All About Home Care

Pipers Business Centre, 220 Vale Road, Tonbridge TN9 1SP
Submit a Review
10 64 Reviews
  • All About Home Care, Tonbridge
Rated Outstanding by the Care Quality Commission (March 2020) All About Home Care is a high-quality, independent, community-based home care company serving the Tunbridge Wells, Tonbridge, Sevenoaks and Maidstone areas.

They help clients live independently in the comfort of their own homes, with support designed around their needs and wellbeing.

This can include assistance with daily activities such as personal care, medication, meals and domestic tasks. They help clients keep physically and mentally active and socially engaged, with visits timed so as not to be rushed.

They also specialise in supporting people living with dementia, with neurological conditions and at the end of their lives.

Clients are supported by small teams of familiar, carefully selected carers so they can get to know each other as individuals. Carers receive dementia care training designed by the Alzheimer’s Society and social care qualifications through their training partner, Hospice in the Weald.

Show All About Home Care on the Map

Care Provided by All About Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • All About Home Care Ltd
  • Person in charge
  • Rachael Fox (Registered Care Manager)

Funding & Fees Guide for All About Home Care

  • Prices

  • £37.80 per hour between 8am-7pm
    £39.40 per hour before 8am / After 7pm
    £42.00 per hour weekends

  • Sleep Nights from £220 (based on a 9 hour shift) / Wake Nights from £290 (based on a 9 hour shift)

All About Home Care Reviews (64)

Total of 64, showing 21-40
10

All About Home Care has a Review Score of 10 (9.991) out of 10, based on 18 reviews in the last 2 years. Over all time All About Home Care has 64 reviews.

Overall Experience

  • 64
  • 0
  • 0
  • 0
  • 0

Date Published

64
3
12
18
46

Review from J S (Daughter of Client) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers were professional and caring. All the carers really cared about my parents and went out of their way for them. Communication was very good, I always seemed to know what was happening. The month of November last year was a challenge and not only did they look after my parents but also
cared and supported me, offering very good advice. The care industry is struggling there is a shortage of staff and they work long hours. Home Care seemed to address this as well as they could. They did their best to ensure continuity of care using just a small team to care for my parents. I would definitely recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Esther G (Wife of Client) published on 15 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For about two years my husband has been receiving daily help to wash and dress. At all times the staff have been respectful and unhurried. The fact that a call is a minimum of one hour means the visit is not rushed and there is usually time for a coffee and a chat. A great help for me!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve F (Son of Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful to All About Home Care and their staff for the time, care and attention they gave to my father over the last years of his life. I know that he could sometimes be a challenging individual but they always continued to provide a professional service that could be wholly relied
upon, morning, noon and night. I would not hesitate to recommend them to anyone who needs to make care arrangements for someone, for their dependability, care and professionalism.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M W (Daughter of Client) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been helping my mum for around a year now and are exceptional. Highly professional, friendly, and so caring they cannot be faulted. Mum reports that she always feels comfortable with them helping her wash and dress and having them in the house. Office staff also have been wonderful,
rearranging visits to fit with hospital clinic appointments has been simple and straightforward and communication has been excellent. I feel reassured knowing mum is getting such good care from people she is so happy with; she always looks forward to their visits.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann B (Client) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My need was to have assistance with showering and dressing to avoid my having to bend at the hip to dry and dress my legs and feet, following a left hip replacement. Each of the carers who helped me was so kind, polite, and efficient, so over the period of my six-week recovery, it was a pleasure to
receive their assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheena M (Friend of Client) published on 4 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the carers at All About Home Care enough. From the moment they came out to assess our dear friend and her needs, I felt so reassured that they would provide the care and support she needed. They kept me updated regularly and nothing was ever too much trouble. They displayed such kindness,
professionalism and outstanding care at all times. I’m so grateful to you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gill H (Partner of Client) published on 21 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have an amazing team supporting my partner, his carers are always on time, very professional, maintain the highest levels of care, and have been extremely adaptable over time to his changing care needs. They have wonderful bubbly personalities which complement his sense of humour resulting in some
great banter! The communication and proactive support from the care manager has been first class too. I have absolutely no hesitation in recommending All About Home Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrea F (Granddaughter of Client) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic experience with All About Home Care. Did companionship visits for my Nan who had dementia. Very friendly staff, my Nan sang the praises of all the carers who visited her. All staff very friendly and made the process of getting carers less daunting and easy. Brilliant care company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from N W (Wife of Client) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is efficient, professional, caring - more than I expected. The carers listen with interest, stimulate with new activities, entertain and amuse. The management is understanding and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lucy A (Daughter of Client) published on 9 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, my Dad has been adapting to life alone in the family home after 61 years of marriage. The team from All About Home Care have been superb; observing his way of life, understanding his needs and showing a reassuring balance of expertise and compassion. Thank You.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Deborah H (Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living with us in a separate annex for the past two years. After the third Covid-19 lockdown, it became clear that we needed extra support in caring for him, as his mobility had decreased drastically and he was finding it hard to feel motivated to get out of bed. His dementia had
advanced too as a result of a lack of stimulation and socialising. I found All About Home Care while doing some online research and was impressed by their glowing reviews and the training all the carers have in looking after patients with dementia. From the moment I got in touch, All About Home Care could not have been more friendly and professional. The Manager came for an assessment visit and put together a care package that suited my father and us. He has three carers on the rota who each visit daily and has established strong levels of trust with them. He enjoys the routine and it gives us comfort to know he is being stimulated in the day when we are both working.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Caroline S (Daughter of Client) published on 5 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for All About Home Care. My mother who suffered with dementia suddenly needed care in January 2020 and I initially had to wait for about six weeks before All About Home Care were able to provide carers. I had been impressed with the care manager from the outset and was prepared
to wait until the appropriate carers were available and in that time I used an alternative care agency. It was a huge disappointment. As soon as All About Home Care took over care I knew who would be attending my mother, when they would be arriving and was able to read a well documented report about what they had done and how my mother was. This was so reassuring. All the carers made a huge effort to develop a rapport with my mother, not always easy in the early days when she didn’t appreciate that she needed help and over the year as her needs changed, her care needs were discussed and altered as necessary. The commitment of the carers meant that my mother was able to stay in her own home up until her passing.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S A B (Daughter-in-law of Client) published on 30 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first telephone call, I have been very impressed with this company. They make a great effort when taking on a new client to ensure that they have a full understanding of the client and their likes/needs. The care manager is always very helpful and contactable (sometimes outside of office
hours), she genuinely cares about providing an excellent service. There is always a prompt response to any query and request for additional shopping. The carers are always prompt and reliable and engage with care and kindness to my mother-in-law. I would not hesitate to recommend this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen B (Daughter of Client) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a fall and hospital stay, we needed help with my elderly mum who lives with us. We are so glad to have found All About Home Care. The Manager and carers that come to us are so professional and compassionate. The carers that attend daily are totally reliable and proactive in mum's care. Mum
was reluctant to accept outside help from the family but the carers are so understanding and knowledgeable that this transition has been very smooth. As well as personal care, the carers do companionship visits too and I can leave mum knowing she is in the very best hands. A very professional Company to deal with, the staff that attend are fantastic.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ruth K (Daughter of Client) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has had carers from All about Home Care for the last 5 years. Over this time we have found all the carers professional, caring, supportive and understanding of my Mum's needs. The only reason we are sadly having to leave this company is because my Mum now needs 24-hour care. The Management Team
have also always been extremely supportive. Whenever we have needed extra care they have always tried to accommodate her. My Mum and I will miss them, not just because they are professional and supportive but they are so kind and all the carers come in with a friendly smile and caring approach even if they have a busy schedule. I would certainly highly recommend All About Home Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Helen H (Daughter of Client) published on 2 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

AAHC has been totally reliable and helpful throughout the time my mother had carers at her home. The individual carers were at all times professional, kind and caring; despite their busy schedules they never rushed the client. They had a great back up from the management, and I was particularly impressed
with the advice and care given to the way in which my mother's care had to be adapted and increased as her needs changed. I have already recommended them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Richard S (Son of Client) published on 14 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I guess like most people for us selecting a care agency was a one-off process. My wife and I undertook to do it with my mother (the client). We had a personal recommendation for All About Home Care. The initial interview was very business like and we were told from the outset that care would not be
put in place until staff were fully available. We had to wait for a few weeks before care could start. To date, my mother has been a client for 18 months and has never been let down. Initially, care was just for mornings but it has been necessary to increase it to three times a day more recently. At that point, the agency was very quick to provide the extra support needed. Above all the staff are excellent, professional, attentive, kind and helpful - we can only commend All About Home Care for having an excellent and very successful recruitment policy. In retrospect, the initial wait was so worthwhile, so good to start with an organisation which ensures it can deliver the service needed.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley L (Daughter-in-law of Client) published on 7 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In June, during the Coronavirus crisis, care home staff recommended my husband and I contact All About Home Care to provide help for his mother who had fallen and was no longer coping independently. We were not permitted to visit so could not help. The Registered Care Manager was friendly and professional,
assessed her needs the next day and organised for carers to visit starting the following day. As her needs increased, the Care Manager suggested solutions and increased the care package. She was very supportive, always positive and helpful and so were her team. They went out of their way on more than one occasion including when the GP practice sent a prescription to the wrong chemist so they ended up wasting their time collecting it. I was impressed that the minimum care offered is one hour but that when more care was needed the odd extra half-hour slot was fitted in so the lady concerned was alone for less time each day.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nick A (Son of Client) published on 30 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We highly recommend All About Home Care for the reasons below.
Both my parents are in their late 80s and need help to stay in their own home (in accordance to their wishes). We had previously used another care company. Moving to All About Home Care was a very good decision. The manager and her team
of dedicated carers have been fantastic, and the physical and mental wellbeing of my parents has improved since they have taken over. The manager is great and communicates very clearly with us. They are a dedicated and highly professional team who are able to adapt to changing care needs.
We cannot praise All About Home Care highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fiona A (Wife of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used All About Home Care for two years before recently having to switch to a live-in carer company. The carers we met were always lovely. They were friendly, happy, reliable, trustworthy, just excellent in every way. The management was organised and very helpful and understanding. We have had no
hesitation in recommending them to friends.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.991)

Overview of Review Score

The Review Score of 10 (9.991) out of 10 for All About Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.991 for All About Home Care is calculated as follows: ( (107 Excellents x 5) + (1 Goods x 4) ) ÷ 108 Ratings = 4.991

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for All About Home Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Rachael

Rachael Fox

Job Title: Registered Manager

Joined: 2016

Rachael leads and supports our team in delivering outstanding care to clients every day. With a career devoted to care and an NVQ Level 5 in Health and Social Care, she is deeply committed to ensuring that each client’s care is personalised to meet their unique needs.


Rachael has been with All About Home Care for nine years.


Geoffrey and Jim

Geoffrey and Jim

Job Title: Owners

Joined: 2024

Geoff and Jim, friends for over 20 years, bring their combined experience in building successful technology companies and working in the investment world to All About Home Care.


Motivated by the shared loss of their mothers and personal caregiving experiences, they are working hard to provide high-quality care and build a business that makes a meaningful impact.


Elaine

Elaine Ewer

Job Title: Fieldcare Supervisor

Joined: 2020

Elaine is our Field Care Supervisor, responsible for inducting new carers, providing ongoing training and supervision, and implementing personalised care plans for clients. Elaine has a Level 3 in Health and Social care and is qualified in end of life care.


Elaine has been with All About Home Care for five years.


Danielle

Danielle Derrick

Job Title: Care Coordinator

Joined: 2021

Danielle is our Care Coordinator, responsible for coordinating clients’ healthcare needs, managing carers’ daily rotas, and maintaining open lines of communication with both carers and clients. Danielle has a level 3 and 5 in Health and Social care.


Danielle has been with All About Home Care for four years.


Jo

Jo Allchin

Job Title: Fieldcare Supervisor

Joined: 2021

Jo, our second Field Care Supervisor, is responsible for creating personalised care plans for clients and providing ongoing training and supervision for carers. Jo has a Level 3 in Health and Social Care.


Jo has been with All About Home Care for four years.


Melanie

Melanie Brown

Job Title: HR / Admin Assistant

Joined: 2024

Mel is our HR & Admin Assistant, responsible for a range of administrative duties, including recruitment and maintaining employee and client records.


Previously, Mel worked as a carer with All About Home Care for four years.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact All About Home Care to verify any information. View our terms and conditions. All About Home Care has a Platinum Service – more info.