All About Home Care

Pipers Business Centre, 220 Vale Road, Tonbridge TN9 1SP
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10 64 Reviews
  • All About Home Care, Tonbridge
Rated Outstanding by the Care Quality Commission (March 2020) All About Home Care is a high-quality, independent, community-based home care company serving the Tunbridge Wells, Tonbridge, Sevenoaks and Maidstone areas.

They help clients live independently in the comfort of their own homes, with support designed around their needs and wellbeing.

This can include assistance with daily activities such as personal care, medication, meals and domestic tasks. They help clients keep physically and mentally active and socially engaged, with visits timed so as not to be rushed.

They also specialise in supporting people living with dementia, with neurological conditions and at the end of their lives.

Clients are supported by small teams of familiar, carefully selected carers so they can get to know each other as individuals. Carers receive dementia care training designed by the Alzheimer’s Society and social care qualifications through their training partner, Hospice in the Weald.

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Care Provided by All About Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • All About Home Care Ltd
  • Person in charge
  • Rachael Fox (Registered Care Manager)

Funding & Fees Guide for All About Home Care

  • Prices

  • £37.80 per hour between 8am-7pm
    £39.40 per hour before 8am / After 7pm
    £42.00 per hour weekends

  • Sleep Nights from £220 (based on a 9 hour shift) / Wake Nights from £290 (based on a 9 hour shift)

All About Home Care Reviews (64)

Total of 64, showing 61-64
10

All About Home Care has a Review Score of 10 (9.991) out of 10, based on 18 reviews in the last 2 years. Over all time All About Home Care has 64 reviews.

Overall Experience

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Review from N R (Daughter of Client) published on 22 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I used All About Homecare for 6 months for my mother, who needed a single long daily visit following a hip fracture aged 90. From the outset, I found the agency professional, straightforward and efficient. When approached at relatively short notice they were able to supply the hours we requested, accommodated
requests to change days to fit in with our other, privately employed, carer, and most impressive of all, sent the same 2 carers for the entire 6 months.


These 2 carers got to know my mother well and responded to all her needs. I always found them kind, helpful and knowledgeable. Management were available and responsive in dealing with any requests or concerns.


I would have continued with the agency long term had my mother not had a stroke and needed to move to a nursing home.


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Review from Ian W (Son of Client) published on 22 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All About Home have been providing care to my mother since July 2016 in her own home, and now attend three times a day.


We have always been very pleased with the service provided. It is very professional, the staff are always polite and attentive to Mum's needs. She always looks forward to their

visits.


We visit twice a week and are greeted professionally by the staff of All About Home, if they are in attendance. They update us on Mum and we can always review their notes from previous visits.


We as a family would highly recommend this company as a care provider. It came as no surprise that they are rated as Outstanding by the CQC.


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Review from Maurice K (Client) published on 22 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am an 84-year-old bachelor who has been receiving care from All About Home Care for 15months.
From the start, carers understood my independent nature and for them to fit into my lifestyle within the home I have lived in for forty years. They arrive puctually and are available for the full hour.
I have found the management very helpful when interacting on my behalf with the surgery, DWP, hairdresser and chiropodist.
My cat is a source of attraction to the carers and on occasions, they have helped with his medication. I have no hesitation in recommending All About Home Care.

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Review from Andrew H (Son of Client) published on 22 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked with All About Home Care for nearly a year now, helping to care for my elderly mother who lives at home alone. She has been diagnosed with Vascular Dementia and has become increasingly more prone to short-term memory loss. She remains however strongly independent and this has presented
her family with significant problems, balancing her need for independence with our concern for her safety and welfare.


The staff at All About Home Care work efficiently and sympathetically. My emails and phone calls are dealt with immediately, the administration is highly efficient and communication with carers is highly effective. Accounting for expenses, costs of carers etc is comprehensive and correct.


The carers do a very difficult job very effectively and sympathetically. My mother initially resisted having visitors in her house, but with skills and patience, the carers soon became a welcome part of my mother's daily routine. The carers, as well as providing company, carry out any task I have asked eg doctor's visits.


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Current Review Score: 10.0 (9.991)

Overview of Review Score

The Review Score of 10 (9.991) out of 10 for All About Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.991 for All About Home Care is calculated as follows: ( (107 Excellents x 5) + (1 Goods x 4) ) ÷ 108 Ratings = 4.991

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for All About Home Care is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (6)

Rachael

Rachael Fox

Job Title: Registered Manager

Joined: 2016

Rachael leads and supports our team in delivering outstanding care to clients every day. With a career devoted to care and an NVQ Level 5 in Health and Social Care, she is deeply committed to ensuring that each client’s care is personalised to meet their unique needs.


Rachael has been with All About Home Care for nine years.


Geoffrey and Jim

Geoffrey and Jim

Job Title: Owners

Joined: 2024

Geoff and Jim, friends for over 20 years, bring their combined experience in building successful technology companies and working in the investment world to All About Home Care.


Motivated by the shared loss of their mothers and personal caregiving experiences, they are working hard to provide high-quality care and build a business that makes a meaningful impact.


Elaine

Elaine Ewer

Job Title: Fieldcare Supervisor

Joined: 2020

Elaine is our Field Care Supervisor, responsible for inducting new carers, providing ongoing training and supervision, and implementing personalised care plans for clients. Elaine has a Level 3 in Health and Social care and is qualified in end of life care.


Elaine has been with All About Home Care for five years.


Danielle

Danielle Derrick

Job Title: Care Coordinator

Joined: 2021

Danielle is our Care Coordinator, responsible for coordinating clients’ healthcare needs, managing carers’ daily rotas, and maintaining open lines of communication with both carers and clients. Danielle has a level 3 and 5 in Health and Social care.


Danielle has been with All About Home Care for four years.


Jo

Jo Allchin

Job Title: Fieldcare Supervisor

Joined: 2021

Jo, our second Field Care Supervisor, is responsible for creating personalised care plans for clients and providing ongoing training and supervision for carers. Jo has a Level 3 in Health and Social Care.


Jo has been with All About Home Care for four years.


Melanie

Melanie Brown

Job Title: HR / Admin Assistant

Joined: 2024

Mel is our HR & Admin Assistant, responsible for a range of administrative duties, including recruitment and maintaining employee and client records.


Previously, Mel worked as a carer with All About Home Care for four years.


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