Bluebird Care Bedford & Wellingborough

Carolyn’s passion is to bring excellent service and care for customers in their own homes. Before stepping into a career providing care services Carolyn trained to be an optician at the City & Islington College and later moved into retailing optics. Carolyn talks about her passion for providing care in your home:

"I am excited to be able to utilise my experience to deliver the highest quality care and exceptional customer service. Home care services are unique to you, therefore, it is vital that you choose the right care provider who will not only meet but also exceed your expectations. Whether you need respite care, Live-in care or daily visits in your home, my care team deliver a tailor-made service that suits your needs in the comfort and safety of your home.

We are a professional, friendly and approachable team, so please do get in touch for a free, no-obligation discussion about your care needs. We would be delighted to hear from you."

Having spent almost 20 years of my career in both the optical and dental industries in regional and national roles, I have gained a multitude of experience in recruiting, developing and retaining the best candidates for my customers. At Bluebird Care, my passion is to deliver a customer service experience unique to community health and social care by improving the selection, career journey, training and benefits of their care team.

I joined the Bluebird Care Newmarket and Fenland team, as a support worker, in March 2014. During my career with the company, I have progressed from Support Worker through to Team Leader and have now been part of the Management Team for 3 years. I currently hold the position of Care Director and am involved with overseeing the day-to-day running of the care team.

My passion lies in making a difference in the way people perceive and receive home care and ensuring that their experience is a positive and happy one.

I am heavily involved with the Skills Assessment programme that we run for new members of the care team and I have completed my Preparing to Teach in the Lifelong Learning Sector (PTLLS) qualification which assists me in creating and delivering our Skills Assessment programme successfully to enable and support our care team to complete their roles when with our customers.

Alongside this, I am also completing my Level 5 qualification in Leadership and Management, which I feel will give me a wider knowledge of managing our senior team within their own individual roles and overseeing the day-to-day running of the business more confidently.

Throughout my career, at Bluebird Care, I have received constant and professional guidance from my Directors and have used this to further my confidence and competence.

I feel I have more to give and am always looking and working on ways to enhance my position within the company.

I will continue to work hard at ensuring we at Bluebird Care provide our customers with the best possible individual care experience possible and look forward to continuing this into the future.

I re-joined Bluebird Care Bedford in November 2021. I had previously worked for the business from 2015 – 2018 as PR & Marketing Executive.

Since September 2022 I have now the Operations Manager for Bedford as well as the Marketing Manager for Bedford, Cambridge & Cambridge South, Newmarket, Fenland, King's Lynn, West Norfolk and Huntingdon.

I started working for Bluebird Care Bedford as a care assistant in 2014 after hearing that the training Bluebird Care provides is one of a kind. I had already gained experience within the Care sector and knew I wanted to broaden my experience further. After returning from Maternity Leave, I decided I wanted to move forward with my career and was given the opportunity to become a Supervisor.  

I was then promoted to Deputy Care Manager in June 2020. I enjoy my role as not every day is the same. I have been given the opportunity to learn different skills which enables me to support other members of my team and in turn help them to develop their skills. 

In September 2022, I became the Customer Care Manager for Bedford. My role is very similar to my previous role, but I am now able to focus specifically on our customers and the quality of the care and support services we provide. I am really excited for the future of this company and growing my career with it.