Balby Care and Home Services Ltd

Office 2, Block D, Balby Court Business Campus, Balby Carr Bank, Doncaster DN4 8DE
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9.8 37 Reviews
  • Balby Care and Home Services Ltd, Doncaster
Balby Care and Home services Ltd was established in 2015 and their Director has over 30 years of experience and has won various awards over the years.

Balby Care and Home Services Ltd provides a friendly and compassionate approach to your domiciliary needs, tailoring services to suit the individual and allowing adults to make the most of homely comforts.

Care workers are carefully chosen for their abilities and commitment to dignity and respect, with the provider having built up a strong community reputation for quality provision.

All professionals have excellent training and support, with needs regularly assessed for requirements.

CQC Inspection November 2019: Rated GOOD

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Care Provided by Balby Care and Home Services Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Denise Annable Owner Balby Care and Home Services Ltd
  • Person in charge
  • Rachel Young (Registered Manager)

Funding & Fees Guide for Balby Care and Home Services Ltd

  • Prices

  • From £26.92 per hour

  • Please contact the office for a guide to fees.


    Double time Christmas Day/ Boxing Day/ New Years day

Balby Care and Home Services Ltd Reviews (37)

Total of 37, showing 1-20
9.8

Balby Care and Home Services Ltd has a Review Score of 9.8 (9.785) out of 10, based on 11 reviews in the last 2 years. Over all time Balby Care and Home Services Ltd has 37 reviews.

Overall Experience

  • 30
  • 7
  • 0
  • 0
  • 0

Date Published

37
1
3
10
27

Review from D B (Son of Client) published on 11 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balby Care and Home Services has been looking after my mum (now 94) for approximately three and a half years now and they are brilliant! It has meant that my mum has been able to continue to live in her own home, which means the world to her. They are such friendly and approachable people that it is
like having members of your family providing the care - yet they are extremely professional and go above and beyond what should be expected of them - I can't thank them enough.

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Review from S N (Daughter of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a little daunting when carers start to come to your home.
I can honestly say from the very start Balby Care Services have been 5-star.
The manager was informative, professional and caring regarding my mum's initial feelings.
My mum was unsure at first about the carers coming into her
home but straight away they connected with my mum. Communicating, caring, compassionate and very kind are just some of the words to describe all of them. Her care needs are met with dignity and respect.
Thank you to their wonderful team.

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Review from C W (Wife of Client) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been having Balby Care and Home Services carers to help look after my husband for about eight months now and they've all been kind and professional. I was initially nervous about someone I'd not met letting themselves into our house to help my husband and give him a "well-being check" and it must
be hard for them. So I stayed a couple of times to meet the carer. That used up some of the 30 minutes but it helped and I've got to know one in particular quite well. She encourages his interests and hobbies as well as checking his well-being and he looks forward to seeing her.
The only suggestion I can make is to avoid a mistake, which was probably my fault when a carer arrived when I hadn't intentionally booked one and for a while I was worried one would not turn up when I'd expected: perhaps make the dates, times and names of carers booked on some sort of a joint diary between the company and client? Otherwise, thanks very much for a job done with care and compassion.

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Review from S O (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had Balby carers help me to look after my father. From day one they were kind and helpful and nothing was too much trouble. My father was grateful for their help and the carers cheered him up when he was feeling down. They helped me so much to care for my father through to end of his life.

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Review from L M (Daughter of Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum loves all her carers, all so friendly and make Mum feel so dignified despite her difficulties. They all chat to her like they have been friends for years, they all can't do enough for Mum. If Mum needs further help from a nurse or doctor they make sure she has everything in place before moving
onto the next client.

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Review from A H (Wife of Client) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Balby Care are friendly, courteous, understanding and professional.
It's such a reassurance to know my husband will have a friendly and reliable visitor when I'm away from the house. He often asks when he'll be having one of his visitors. Thank you to all.

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Review from Susan J (Daughter of Client) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad are extremely happy with the service provided and the carer who supports them 4 hours per week. They feel so much happier knowing they have the same lady coming in and she knows them well and how to support them in their home.

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Review from Jackie K (Daughter of Client) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely reliable service which is delivered in a kind and caring way.
Had a slight issue with times and duties with one individual carer however, this was rectified quickly and efficiently.
Thank you to the manager and your team.

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Review from Debbie H (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always tended to Dad's care needs and treated him with respect and dignity. The staff also gave consideration and support to my mum and other family members of the patient.
Very professional and caring staff and well trained in lifting and moving the patient to attend to personal hygiene needs.

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Review from T H (Son of Client) published on 24 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided for my dad by the manager and her team was second to none. This put my mind at rest knowing he was receiving professional help and care.
My dad really enjoyed the visits by the carers as they really brightened up his day.

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Review from Carol B (Daughter of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had several interactions with the Balby care team both managers and caregivers. These have always been positive and cooperative and staff have always been supportive in working with my mum. Things have not always been easy but between us, we are usually able to work something out. In emergencies,
the caregivers have always been keen to help and have worked professionally. I thank them all for their effort.

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Review from E B (Daughter of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would recommend Balby Care and Home Services to anyone looking for care services for a family member or friend. For several years they helped care for my mum, we were never let down by them not showing up, if there were any problems or issues they would let you know straight away. The carers were
friendly and professional and looked after mum well.

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Review from Julie P (Daughter of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have found the care service satisfactory in all regards, the carers are competent and kind. Communication between the care service and the family is good. The family feel confident that mum's needs are being met when we are unable to be there. Mum has a very good relationship with her regular carer
and looks forward to her visits, and has been happy with any of the team who have visited in her absence.

Reply from Charlotte McQuade, Registered manager at Balby Care and Home Services Ltd

Thank you so much for your wonderful review. It is lovely to have this feedback.


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Review from R S (Son of Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the standard of care and service offered. Always find the care professional, reliable and courteous.
Very grateful.

Reply from Charlotte McQuade, Registered manager at Balby Care and Home Services Ltd

Thank you so much for your wonderful review. It is lovely to have this feedback.


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Review from Margaret H (Client) published on 11 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This month all visits have happened and been on time. The service providers have given me extra help due to my change of circumstances which has been extremely helpful to me. They carry out my requests with care. They are friendly and usually cheerful.

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Review from Brenda P (Client) published on 29 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to recently having a fall my needs have changed. Carers have adapted to my needs well. I'm very grateful for them. They pick me up when I feel down and make me smile, they're great and I wouldn't be without Balby Care and Home Services thanks.

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Review from Janet C (Wife of Client) published on 23 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the care team to be polite, courteous and well-trained. They listen to our needs and do their utmost to comply. They always have a smile, even though we are their last call of the day.

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Review from Gary M (Son of Client) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balby Care services provided outstanding home care for my father who sadly passed away over Easter (April 22). It is fair to say that without this service my father would not have had the good days he had during the last 13 months. The carers became friends with my father and this was a huge tonic to
him.
I found the staff, care (including dignity) and management to be first class.
I will always be able to recommend Balby Care services to anyone looking for a care provider without hesitation.

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Review from Anne G (Niece of Client) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Balby Care has made an enormous benefit to my Aunt's well-being and day to day life. Very easy to contact and always available to answer questions. The carers go over and above, ie phoning to check my aunt is ok when’s she’s unwell. Give's my uncle and me peace of mind

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Review from Lynn S (Client) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Balby Care Services for several years to provide care for my disabled husband and the ladies in the office are always friendly and helpful and the sitters provided are always engaging and helpful with my husband and look after him very well.

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Current Review Score: 9.8 (9.785)

Overview of Review Score

The Review Score of 9.8 (9.785) out of 10 for Balby Care and Home Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.785 for Balby Care and Home Services Ltd is calculated as follows: ( (52 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 65 Ratings = 4.785

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Balby Care and Home Services Ltd is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (1)

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Denise Annable

Job Title: Director

Joined: 2015

Balby Care and Home Services Limited are in Balby Doncaster South Yorkshire. The owner has over 34yrs experience in various Care settings. The last 30 years as a Registered Home Manager, with a Proven Track record with CQC and local authority in Doncaster, Barnsley and Lincoln.
Denise’s qualifications are as follows:
NVQ4 Registered Managers award
NVQ3 in Adult Care.
LEVEL 3 Safeguarding vulnerable Adults
Level 3 end of life
IOSH
Mental Health Level 2
Train the trainer
Level 3 Food safety for supervisors
First Aid at work
Covid 19 Training
General Nursing


Frequently Asked Questions about Balby Care and Home Services Ltd

What Type of Services does Balby Care and Home Services Ltd offer?

Balby Care and Home Services Ltd offers Home Care.

How many Carers does Balby Care and Home Services Ltd employ?

Balby Care and Home Services Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Balby Care and Home Services Ltd to verify any information. View our terms and conditions. Balby Care and Home Services Ltd has an Enhanced Service – more info.