Platinum Care Solutions

6 Russell Buildings, 86 West Street, Portchester, Fareham PO16 9UL
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9.9 57 Reviews
  • Platinum Care Solutions, Fareham
“Making lives better”

Platinum Care Solutions supports people to live independently either in their own home or in a residential setting.

With 20 years’ experience across Hampshire and West Sussex, they take pride in providing a high-quality service that brings joy and comfort to the people cared for and peace of mind to their relatives.

Platinum Care Solutions was established after the founder saw there was a need to provide high quality, tailored care to individuals wanting to stay in their own home.

Dedicated to care without compromise, all staff are treated with respect and are supported with training and supervision, so that they can deliver the very best of care and with it, bring a smile to the people they look after.

At Platinum Care Solutions they start with an initial assessment which can take up to an hour so they can properly assess healthcare requirements. It is not policy to provide 15-minute visits as they feel this can lead to poor and rushed care.

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Care Provided by Platinum Care Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jodie Downes (Registered Manager)

Funding & Fees Guide for Platinum Care Solutions

  • Prices

  • Fees start from £24.50 - 26.70/hour depending on requirements.

  • Fees vary based on specific requirements. Please enquire for more information.

Platinum Care Solutions Reviews (57)

Total of 57, showing 1-20
9.9

Platinum Care Solutions has a Review Score of 9.9 (9.894) out of 10, based on 11 reviews in the last 2 years. Over all time Platinum Care Solutions has 57 reviews.

Overall Experience

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  • 11
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Review from Greg T (Son of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

"My mother receives care from this wonderful company, and I cannot praise them enough. The staff are incredibly kind, compassionate, and truly go above and beyond in everything they do. When I visit, the house feels warm and welcoming, and it's clear that the carers bring so much joy to my mum's life.
No task is ever too much, and their dedication has made them feel like part of our family. It gives me great peace of mind knowing she is in such good hands. Highly recommend!"

Reply from Olivia Mead, Business Development Manager at Platinum Care Solutions

Thank you for your kind words. We're so glad you felt a true sense of peace and care - that's exactly what we hope to offer. Your feedback means a lot and reminds us why we do what we do. Kind regards


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Review from N W (Daughter of Client) published on 7 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum never expected to need carers but following a very poor hospital experience needed considerable help in order to remain in her home. The staff were reliable and caring and never made her feel she was asking too much. She largely had a familiar set of carers which meant routines and general expectations
were known. She received care from Platinum for just over 3 years but has sadly now died. During her final weeks, the manager made sure that there was a very tight group of her preferred carers to try and make a truly awful time a bit better. For that I will always be grateful. They were also very kind to my sister and I at the time of bereavement, attending her funeral and checking up on us! Extremely kind.

Reply from Olivia Mead, Business Development Manager at Platinum Care Solutions

Thank you so much for sharing this deeply heartfelt review. We're truly honored to have supported your mum during such a sensitive time. Knowing that she felt cared for and respected means everything to us. Your kind words about our team's reliability, compassion, and presence during her final weeks are genuinely moving. We're also thinking of you and your sister - it was a privilege to be there for you both. Kind regards


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Review from Susan A (Daughter of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Platinum care solutions are a very professional company. They employ experienced staff who offer exceptional care and support to their client/ service user. They have been visiting my mum for over 2 years now. She is very happy with the support and care she receives, enabling her to live in her own
home independently with carers and family support. They are flexible on what they provide at a competitive price. Mum was reluctant to accept assistance with care , but now she looks forward to their daily visit .

Reply from Olivia Mead, Business Development Manager at Platinum Care Solutions

Thank you for taking the time to leave a review, we appreciate your kind words.


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Review from iain j (Son of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

happy all round with the care given to my mother from the ladies who visit her most mornings for a top to tail wash always reporting to me any rashes or problems. the carers are happy to do things i need done and also
always offering to do more
i like the freedom to adjust times and days if needed
and this is done via office or staff

Reply from Olivia Mead, Business Development Manager at Platinum Care Solutions

Thank you for your kind words. We are so pleased to hear your feedback!


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Review from Valerie P (Sister-in-law of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent and consistent care received for my sister in law.
The last carer to visit her when she was at home saved her life by her prompt action
Care package built up from once a day to five times a day as my sister in law became more disabled

Reply from Olivia Mead, Business Development Manager at Platinum Care Solutions

Thank you so much for taking the time to leave a review. Your feedback to the team means a lot to us, and we are glad we can be there to support your sister in law. Kind regards


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Review from G H (Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are friendly, helpful and well mannered. Organisation is flexible when needed and billing is timely and accurate.
Would recommend to others requiring this type if service. On recently contacting tbe owner regarding recent price increase she was most helpful in explaining the situation.

Reply from Olivia Mead, Business Development Manager at Platinum Care Solutions

Thank you so much for taking the time to leave a review. Communication is key for us as a business. Kind regards


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Review from Mike G (Husband of Client) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been with the service for some time and we formed a relationship with the regular carers which she enjoyed and appreciated towards the end of her life. She came to rely on the carers to assist her with her needs and wants their respect they offered with the sense of humour That was enjoyed
by all went a long way in making her feel comfortable in the last few days of our life I would like to say thank you to those members of staff who attended right up to the end and the support they offered my wife and myself a big thank you

Reply from Olivia Mead, Business Development Manager at Platinum Care Solutions

Thank you so much for taking the time to leave a review. Your feedback to the team means a lot to us, and we are glad we were there to support your lovely wife and make her feel comfortable when receiving care. Kind regards


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Review from Jane L (Daughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been with Platinum for over 6 years and it started with a few visits a day to the now maximum. In all that time, they have changed their support and care for Mum as her illnesses and frailty declines. All of the carers have been great and help Mum to the best of their ability. Mum struggles
a lot so it is difficult to get it right all the time, but whoever goes in to see her treats her with kindness and supports her to the fullest. Mum has quite complex needs and nothing is too much, the carers really do show such compassion with her. There are several carers that have become real favourites for Mum and they brighten her day with their anecdotes and conversations. They are so obliging and try the very best they can to adjust to anything we throw at them last minute and the office staff are just as wonderful and helpful. Thanks to their tireless support and help, Mum is still able to stay in her home. Thank you.

Reply from Callie Mason, Marketing Manager at Platinum Care Solutions

Thank you so much for your kind words. We are honoured to have provided support to your mum over the past 6 years and enabled her to remain in her own home. We are very proud of the work we do and it is lovely to receive such positive feedback. Kind regards.


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Review from Diane H (Daughter of Client) published on 26 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my mother's care provider, especially her main carer. I feel very comfortable discussing issues with them and confident that my concerns are met. The care provided is of a high quality. I am in daily contact with them, so we work together and give my mother the best life in her
own home possible.

Reply from Callie Mason, Marketing Manager at Platinum Care Solutions

Thank you so much for taking the time to write a review. We are so pleased that you are happy with the care we provide and that we are able to support your mother to remain in her own home. Kind regards.


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Review from S H (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From admin through to the caregivers, these are a lovely, friendly and caring team of ladies, whose professional support has enabled my very elderly Mum to enjoy additional time in her own home. Very easy to communicate with and flexible in approach - just what you need when organising care for a family
member. I would recommend Platinum Care Solutions without hesitation.

Reply from Callie Mason, Marketing Manager at Platinum Care Solutions

Thank you for taking the time to write a review. We are very proud of our team and it's lovely to receive such positive feedback.


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Review from I R (Son of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have delivered weekly care/domestic help service for some months. Very reliable staff and a thorough weekly cleaning/support service provided. Weekly cleaner/domestic help provides reassuring care, and the company keeps us well-informed throughout.

Reply from Callie Mason, Marketing Manager at Platinum Care Solutions

Thank you for your review, we are glad to hear you are happy with the service we provide.


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Review from K P (Daughter of Client) published on 27 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant service, my mum needed help and support urgently to live back home as she was living with me after a hospital stay and my boiler broke.
Platinum Care came to the rescue in our hour of need. My mum was apprehensive at first as she had never needed support before but loves it and her ladies
who pop in. A friendly voice and hot dinner, I am able to know she is kept an eye on and am able to live independently. Thank you, everyone, worth every penny for peace of mind.

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Review from D B (Client) assisted by family/friend published on 15 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers are really polite and helpful.

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Review from Jenny H (Daughter of Client) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As Mum's mobility deteriorated, we needed to instruct carers to come in to her home and help her out. Not having been in this situation before, we were very impressed with Platinum Care, right from the initial enquiry stage to the actual caring of Mum. They helped us through the process every step
of the way and even when her ability deteriorated, helped us out above and beyond. Mum was always more than happy with the care that she received. She has now moved into a Care Home, and whilst we only used Platinum Care for about 3 or 4 months, can't recommend them enough.

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Review from B C (Father of Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always received good care despite the shortage of staff making it difficult to recruit. The biggest gripe is the charge of double-time, profit margin should not be charged at that rate.

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Review from M W (Daughter of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum never expected to be in need of carers but she has found them to be sympathetic, empathetic and very keen to get her care right. They do their best to meet her needs as she requests. Never make her feel they'd rather not be doing it and they put her at the centre of what they do. If she is needed
to be flexible, she is very willing in the knowledge that it works both ways! Value for money is all relative!

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Review from J S (Daughter of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Usually very good, any problems get sorted.

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Review from S O (Wife of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies are lovely with my husband and handle his situation. He enjoys his banter with them. He enjoys his banter with them.

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Review from S H (Client) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are lovely and kind, also good, helpful and do anything for me.

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Review from J I (Client) assisted by family/friend published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfectly happy. All staff attending have been most competent and carried out all that we asked to be done. Was most satisfactory.

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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Platinum Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.894 for Platinum Care Solutions is calculated as follows: ( (60 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 66 Ratings = 4.894

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Platinum Care Solutions is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (2)

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Jodie Downes

Job Title: Registered Manager

Joined: 2016

Ensuring individuals maintain their independence at home with assistance from community care workers is a core value of mine. In my role at Platinum Care Solutions, I am dedicated to creating a secure and supportive environment for both our service users and care workers.


By focusing on the well-being and safety of those within our care, we aim to foster a sense of security and assistance.


I consider it a personal responsibility to contribute to the well-being of our local community, particularly in acknowledgement of the invaluable contributions made by past generations. Engaging with events in Portchester is not only enjoyable for me but also an opportunity to extend the reach of Platinum Care Solutions, allowing us to give back to the community and make a positive impact.


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Kelly Bowles

Job Title: Care Coordinator

Joined: 2013

As a Care Coordinator, I craft schedules that align with the unique requirements of our individual clients. My goal is to ensure that each service user receives the highest level of care possible. This involves not only the selection of the right care workers but also the continuous training and bolstering of their confidence in their roles.


My unwavering commitment is to meticulously match the right team with each client, ensuring that service users receive the precise support they need at the appropriate times.


I am also deeply involved in charitable activities within the community. My role as a Dementia Ambassador enables me to provide valuable training and promote understanding among the local community. Furthermore, I proudly serve as a registered Alzheimer's volunteer, offering support and assistance to those affected by this challenging condition.


Frequently Asked Questions about Platinum Care Solutions

What Type of Services does Platinum Care Solutions offer?

Platinum Care Solutions offers Home Care.

How many Carers does Platinum Care Solutions employ?

Platinum Care Solutions employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Platinum Care Solutions to verify any information. View our terms and conditions. Platinum Care Solutions has a Platinum Service – more info.