Platinum Care Solutions

6 Russell Buildings, 86 West Street, Portchester, Fareham PO16 9UL
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9.5 50 Reviews
  • Platinum Care Solutions, Fareham
“Making lives better”

Platinum Care Solutions supports people to live independently either in their own home or in a residential setting.

With 20 years’ experience across Hampshire and West Sussex, they take pride in providing a high-quality service that brings joy and comfort to the people cared for and peace of mind to their relatives.

Platinum Care Solutions was established after the founder saw there was a need to provide high quality, tailored care to individuals wanting to stay in their own home.

Dedicated to care without compromise, all staff are treated with respect and are supported with training and supervision, so that they can deliver the very best of care and with it, bring a smile to the people they look after.

At Platinum Care Solutions they start with an initial assessment which can take up to an hour so they can properly assess healthcare requirements. It is not policy to provide 15-minute visits as they feel this can lead to poor and rushed care.

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Care Provided by Platinum Care Solutions

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jodie Downes (Registered Manager)

Funding & Fees Guide for Platinum Care Solutions

  • Prices

  • Fees start from £24.50 - 26.70/hour depending on requirements.

  • Fees vary based on specific requirements. Please enquire for more information.

Platinum Care Solutions Reviews (50)

Total of 50, showing 41-50
9.5

Platinum Care Solutions has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Platinum Care Solutions has 50 reviews.

Overall Experience

  • 39
  • 10
  • 1
  • 0
  • 0

Date Published

50
0
4
5
45

Review from B L (Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received brilliant care and help. Would be lost without them and recommend them to anyone who wants care. I think Platinum is a good care service.

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Treated with Dignity

Value for Money

Review from Marjorie T (Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Platinum workers are extremely efficient, helpful, obliging, and cheerful!

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Management

Treated with Dignity

Value for Money

Review from J M (Husband of Client) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service provided by Platinum Care Solutions.
The staff are considerate and friendly in provided 'getting up' support to my wife.

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Review from P W (Daughter of Client) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Platinum Care Solutions I found to be professional, efficient, and very understanding. They have been a positive necessity to the care that Mum needed after being almost 3 months away from home. She had never had carers before, but from day one they treated her with kindness and respect and listened
to her needs, but stood back if she requested to something for herself, always giving her plenty of encouragement.

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Treated with Dignity

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Review from R C (Client) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very reliable and caring.

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Treated with Dignity

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Review from Fred C (Client) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

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Management

Treated with Dignity

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Review from David J (Partner of Client) assisted by family/friend published on 19 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good apart from non-informing of change of carer on one occasion. A subsequent meeting with staff has sorted all this out and communication since this episode has been good.

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Review from J H (Daughter-in-law of Client) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our carers are very good, always on time for calls and never in a rush. When all care is done they have a chat with the service user. Sometimes we have had to throw away a lot of out of date food away. This has been addressed.

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Treated with Dignity

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Review from Paula H (Daughter of Client) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Platinum Care Solutions looked after my mother after she had a hip injury and struggled with her mobility. The care workers were amazing and made my mum feel very comfortable and cared for.
They were professional, always arrived on time and went above and beyond with both physical and emotional support.

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Review from Dawn C (Friend of Client) published on 24 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is, in my opinion, an agency that gets it right!
They absolutely go above and beyond, never just a quick visit, they take time to really make sure that their clients are cared for to the best of their ability.
All the time ensuring that they are respecting the service users rights and promoting
their independence.

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Platinum Care Solutions is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Platinum Care Solutions is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Platinum Care Solutions is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (6)

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Meet the Team (2)

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Jodie Downes

Job Title: Registered Manager

Joined: 2016

Ensuring individuals maintain their independence at home with assistance from community care workers is a core value of mine. In my role at Platinum Care Solutions, I am dedicated to creating a secure and supportive environment for both our service users and care workers.


By focusing on the well-being and safety of those within our care, we aim to foster a sense of security and assistance.


I consider it a personal responsibility to contribute to the well-being of our local community, particularly in acknowledgement of the invaluable contributions made by past generations. Engaging with events in Portchester is not only enjoyable for me but also an opportunity to extend the reach of Platinum Care Solutions, allowing us to give back to the community and make a positive impact.


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Kelly Bowles

Job Title: Care Coordinator

Joined: 2013

As a Care Coordinator, I craft schedules that align with the unique requirements of our individual clients. My goal is to ensure that each service user receives the highest level of care possible. This involves not only the selection of the right care workers but also the continuous training and bolstering of their confidence in their roles.


My unwavering commitment is to meticulously match the right team with each client, ensuring that service users receive the precise support they need at the appropriate times.


I am also deeply involved in charitable activities within the community. My role as a Dementia Ambassador enables me to provide valuable training and promote understanding among the local community. Furthermore, I proudly serve as a registered Alzheimer's volunteer, offering support and assistance to those affected by this challenging condition.


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