Bright Dawn Home Care

2-4 Poplar Road, Dorridge, Solihull B93 8DB
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9.5 56 Reviews
  • Bright Dawn Home Care, Solihull
Bright Dawn Home Care provides home care services to people living in the Solihull borough and surrounding areas. Their live-in care services offer around the clock care and are available across the Midlands.

Each service provided by Bright Dawn Home Care is tailored to meet the client's needs, wishes and general well being and allowing for flexible care.

To ensure a quality, dignified service, the same care assistant/s visit clients at each call to ensure continuity of service, providing hour long calls, at a time suitable to the client and meeting individual needs and preferences.

Care assistants are fully trained to provide personal care including help with bathing, assistance with dressing and grooming, assistance with eating and hydration and offer medication reminders. Care assistants are matched with the client's interests and requirements to provide a holistic care service.

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Care Provided by Bright Dawn Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Jacross Enterprises Ltd
  • Person in charge
  • Tracy Ferreira (Manager)

Funding & Fees Guide for Bright Dawn Home Care

  • Prices

  • Average rates are £28.00 per hour

  • Our fees are based on an assessment of the client and their care needs and are done on a scale rate.

Bright Dawn Home Care Reviews (56)

Total of 56, showing 1-20
9.5

Bright Dawn Home Care has a Review Score of 9.5 (9.485) out of 10, based on 17 reviews in the last 2 years. Over all time Bright Dawn Home Care has 56 reviews.

Overall Experience

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  • 15
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Date Published

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39

Review from S P (Daughter of Client) published on 14 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care for my father, very accommodating and compassionate. Highly recommend!

Reply from Sarah Else, Marketing Coordinator at Bright Dawn Home Care

Thank you so much for your kind words. We're glad we could be there for your father - your recommendation means a lot to us.


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Review from K W (Client) assisted by family/friend published on 28 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with everything. The carer who comes to look after me was well matched to my needs and interests. Always on time and very pleasant company too. Extremely pleased with the company's communication, correspondence and admin too, though three are secondary really to the excellent care we have
received from our carer.

Reply from Sarah Else, Marketing Coordinator at Bright Dawn Home Care

Thank you so much for your kind words! We're absolutely delighted to hear that you're pleased with the care you've received. It's wonderful to know that the carer has been a good match for your needs and interests, and that they've been punctual and pleasant company. We always strive to provide the highest level of care, so your feedback about our communication, correspondence, and administration means a lot to us. We're so glad that everything is working well for you.


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Review from B P (Client) published on 4 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers efficient and they do all they can to help. They go beyond the call of duty. They are friendly and good company when they are here. All the staff if they ring are very good.

Reply from Sarah Else, Marketing Coordinator at Bright Dawn Home Care

Thank you for your wonderful feedback! It's great to hear that our carers are providing such dedicated support and companionship. We truly appreciate your kind words, and we'll be sure to pass them on to the team. If there's anything else we can do, please don't hesitate to reach out!


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Review from B T (Client) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this home care company very good with the carers they employ to care for us clients who are mainly elderly.

Reply from Sarah Else, Marketing Coordinator at Bright Dawn Home Care

Thank you for taking the time to provide your feedback. Your input is invaluable in helping us improve and ensure we continue delivering the highest level of care and support.


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Review from Diane W (Wife of Client) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has three regular waking night carers. They are all excellent and go that extra mile. They treat him with respect and have great patience. All dealings with the company have been positive. They are all trained well and I can always rely on them. When he is being difficult, they come in and
take over and calm him down.

Reply from Phoebe Kerr, Admin and Marketing at Bright Dawn Home Care

Thank you for your review! We are thrilled that we can make a difference to you and your husband. I will let the care assistants know your feedback.


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Review from Jenny M (Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Truly dreadful service, several carers were totally unsuitable. Two spoke hardly any English. One had "issues with inappropriate touching" but was still sent on calls. Three did various amounts of damage to my property which the company would not put right, now I have finished with them and paid them
and today I've been threatened for non-payment. I never had a service agreement although it was promised in the post.

Reply from Tracy Ferreira, Registered Manager at Bright Dawn Home Care

Thank you for your review, we take reviews to heart to improve our services, however we feel in these circumstances we have dealt with each matter appropriately and did our best to provide the quality service we pride ourselves on. You declined cleaning staff and requested care assistants to clean. Our staff are complimented on their care and empathy, we endeavoured to meet your requirements, ultimately going through every member of staff available. The "inappropriate touching" was intended as supportive and caring to you when you were upset. We did investigate this matter and found no cause for concern. On the occasion where crockery was broken, it happened after the care assistant had left the property, so was not taken further. The harassment you refer to was a reminder for a late payment which arrived simultaneously on the same day as your payment. All of your signed documents were sent to you first class after you could not open the PDFs. We wish you all the best for the future.


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Review from L B (Niece of Client) published on 5 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunty had a hip replacement surgery and needed a little extra help, Bright Dawn provided that extra help. They have been very helpful and supportive, kind and caring my Aunty is very pleased and so am I. A staff member in particular has been wonderful very helpful, hard-working, and friendly.

Reply from phoebe Kerr, Marketing at Bright Dawn Home Care

Thank you for your wonderful review! We are very happy that you came as a temporary client and stayed. A real testament to our Care Assistants and the one in particular who won carer of the month last month! She will be thrilled to know your feedback.


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Review from Sue S (Daughter of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been receiving care from Bright Dawn Home Care since he came out of hospital in February 2024. From the onset, they were efficient in understanding his needs and providing suitable care. A very different experience than that from a previous care agency. They have continued to be very accommodating
and efficient in meeting his needs, are always available for any queries and these are acted on promptly. All staff I have encountered have been professional and caring and continuity of care is at their forefront. I would have no hesitation in recommending Bright Dawn Home Care.

Reply from Phoebe Kerr, Marketing at Bright Dawn Home Care

Thank you for your wonderful review! It's great to know we excel in places where others have not met your needs. We pride ourselves on being person-centred so nice to know our care assistants are representing Bright Dawn with our ethos and providing care that stands out.


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Review from Roger C (Son-in-law of Client) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first contact, all of the staff at Bright Dawn Home Care have been extremely helpful and supportive and nothing has been too much trouble. Our questions and service requests have been answered with care and thought and helpful suggestions provided on how to ensure the service is most effectively
delivered. We are extremely impressed with the level of service and care provided.

Reply from Phoebe Kerr, Marketing at Bright Dawn Home Care

Thank you for your glowing review! We appreciate your kind words and it's great to know we make a difference. We pride ourselves on being person-centred and supporting individuals on their care journey in a way that works for them! I'm happy that your experience with us has been positive.


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Review from Darryl G (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Bright Dawn Home Care in the past and I needed emergency care support two weeks ago for my house-bound mom. I had no hesitation in calling Bright Dawn first thing to ask for some support as my mom wasn't too well and I felt confident that the Bright Dawn team would be able to assist me.
No sooner had I called the office that I had arranged for the team to start visiting Mom the very next day which was at very short notice (Friday PM) asking for weekend support. As usual, the carer who turned up was extremely professional and extremely caring towards Mom which is exactly what you need in times of illness. I then had to call a few days later as Mom would have had to be admitted to the hospital if I hadn't had the support of Bright Dawn, this in itself makes me, the carer, feel extremely supported knowing that you have someone giving you support as Bright Dawn always do. I would thoroughly recommend Bright Dawn as they always give 100% and are always able to work around your needs.

Reply from Phoebe Kerr, Admin and Marketing at Bright Dawn Home Care

Thank you so much for your review; we always strive to go above and beyond when it is safe to do so! We are here to support you as much as we support your mom. We're always at the end of the phone.


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Review from Judy M (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care I receive.

Reply from Phoebe Kerr, Admin and Marketing at Bright Dawn Home Care

Thank you for your review, I am very glad to see you are happy with the service we provide and will let your care assistants know. All feedback is greatly appreciated.


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Review from P C (Client) assisted by family/friend published on 15 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful. Always good cooking. Always arrives dead on time. Friendly and cheerful.

Reply from Phoebe Kerr, Admin and Marketing at Bright Dawn Home Care

Thank you for your review, I'm glad to hear you are happy with your carer and get a good meal with a good chat!


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Review from Robert P (Husband of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good and reliable service. No problems. Always make contact if the carer is running late or has to be substituted. The cost is reasonable so represents good value for money. I feel they look after my wife’s needs.

Reply from Phoebe Kerr, Admin and Marketing at Bright Dawn Home Care

Thank you for your review! We do like to keep good communication with everyone. I'm glad to hear we look after your wife's needs and please let us know if there is anything more we can do in the future.


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Review from C S (Husband of Client) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The administration has become efficient and contact with the office is good. The groups of carers performed admirably.
I am not commenting on value for money point below as it is not really possible to do so without a number of companies with other providers to consider.

Reply from Phoebe Kerr, Admin and Marketing at Bright Dawn Home Care

Thank you for your kind words, we are glad that you are finding contact with the office efficient. We hope to keep developing and improving our services. Thank you for taking the time to fill in a review, it is much appreciated.


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Review from Betty E (Client) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care I am receiving and any problems I may have are dealt with straight away.

Reply from Leigh Hill, Marketing at Bright Dawn Home Care

Thank you for your review. We are pleased to hear that you are happy with the care you are receiving.


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Review from C W (Daughter of Client) published on 27 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was recommended to Bright Dawn by a friend who had used the care service for his mother and to date I have not been disappointed with the service they have given. The carer my mom has takes a genuine interest in both my mom's physical and social well-being. I know my mom was reluctant to have care
to start with as she is very independent, however, I feel she really appreciates the help she now has first thing in the morning. Bright Dawn make every effort to send the same carer whenever possible, however, there are occasions when there is a change, but they will always advise me of any changes in advance if this is possible, either online or by telephone.

Reply from Leigh Hill, Marketing at Bright Dawn Home Care

What a lovely review! Thank you for taking the time to share your mum's experience with Bright Dawn Home Care. We really appreciate your feedback and are delighted to hear your mum is benefiting from the care provided.


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Review from Karen G (Daughter of Client) published on 17 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright Dawn Home Care have been supporting my parents for many years, initially with a lower level of support, but building up over time to reflect their changing needs. They have always provided a professional, reliable and caring service which we totally rely on. Without their care and consistency,
my father would have been unable to remain in his own home. Would definitely recommend to others.

Reply from Leigh Hill, Marketing at Bright Dawn Home Care

Thank you for your review. It is very rewarding to hear such positive feedback, we are so pleased we were able to offer your father the support and care he needed.


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Review from Mark E (Son of Client) published on 20 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers from Bright Dawn helped my father in the mornings since March 2022. The standard of care and assistance was excellent throughout and hugely appreciated by my mother in particular. As well as excellent care, the administrative arrangements were always clear, communication regarding visit times
(consistent and on time) was excellent and it was easy to speak to someone in the office team when necessary. All in all an excellent service, thank you.

Reply from Leigh Hill, Marketing at Bright Dawn Home Care

Thank you, Mark, for such a glowing review! We ensure this feedback is shared with our wonderful team of carers and in this case our office staff. It is of great encouragement to know that we have provided the level of care that exceeds expectations.


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Review from Carol H (Client) published on 8 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very content with the càre that is provided. Carers are always professional and eager to help. They are a great help with my personal care which I struggle to do by myself. My main carer is always punctual and cheerful.

Reply from Leigh Hill, Marketing at Bright Dawn Home Care

Thank you Carol for taking the time to leave us a review. We are so pleased to hear your positive feedback and that you are happy with the care we are providing, I will ensure this feedback is shared with your carers.


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Review from E P (Client) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was (is) brilliant - very understanding and reassuring.

Reply from Leigh Hill, Marketing at Bright Dawn Home Care

Thank you for your positive feedback, we are very pleased that you are happy with the level of care you are receiving.


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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Bright Dawn Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for Bright Dawn Home Care is calculated as follows: ( (68 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 101 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bright Dawn Home Care is based on 16 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Meet the Team (1)

Tracy

Tracy Ferreira

Job Title: Managing Director

Joined: 2008

Tracy is originally a teacher from South Africa. However due to her own personal experience regarding her struggle to find good quality home care for her father, she decided to change her career path and open a care agency; whereby she could provide the quality of care she was unable to find for her father.


Tracy is passionate about Dementia care and educating others in this areas. Tracy has become Dementia trained, she has obtained a BSC degree specialising in care management and mental health. She is the director of Bright Dawn Home Care, and The Registered Care Manager.


Frequently Asked Questions about Bright Dawn Home Care

What Type of Services does Bright Dawn Home Care offer?

Bright Dawn Home Care offers Home Care.

How many Carers does Bright Dawn Home Care employ?

Bright Dawn Home Care employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bright Dawn Home Care to verify any information. View our terms and conditions. Bright Dawn Home Care has a Platinum Service – more info.