Bright Dawn Home Care

2-4 Poplar Road, Dorridge, Solihull B93 8DB
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9.5 57 Reviews
  • Bright Dawn Home Care, Solihull
Bright Dawn Home Care provides home care services to people living in the Solihull borough and surrounding areas. Their live-in care services offer around the clock care and are available across the Midlands.

Each service provided by Bright Dawn Home Care is tailored to meet the client's needs, wishes and general well being and allowing for flexible care.

To ensure a quality, dignified service, the same care assistant/s visit clients at each call to ensure continuity of service, providing hour long calls, at a time suitable to the client and meeting individual needs and preferences.

Care assistants are fully trained to provide personal care including help with bathing, assistance with dressing and grooming, assistance with eating and hydration and offer medication reminders. Care assistants are matched with the client's interests and requirements to provide a holistic care service.

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Care Provided by Bright Dawn Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Jacross Enterprises Ltd
  • Person in charge
  • Tracy Ferreira (Manager)

Funding & Fees Guide for Bright Dawn Home Care

  • Prices

  • Average rates are £28.00 per hour

  • Our fees are based on an assessment of the client and their care needs and are done on a scale rate.

Bright Dawn Home Care Reviews (57)

Total of 57, showing 21-40
9.5

Bright Dawn Home Care has a Review Score of 9.5 (9.514) out of 10, based on 18 reviews in the last 2 years. Over all time Bright Dawn Home Care has 57 reviews.

Overall Experience

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Review from E P (Client) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer was (is) brilliant - very understanding and reassuring.

Reply from Leigh Hill, Marketing at Bright Dawn Home Care

Thank you for your positive feedback, we are very pleased that you are happy with the level of care you are receiving.


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Review from Michael C (Son of Client) published on 13 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 96 years old, has Alzheimer's and has 24-hour live-in care. The care she has received has been excellent from the outset. The carers she has had have all understood her needs and treated her with dignity and care even when her condition has been challenging. The support from the office
staff has also been excellent and any problems or questions that have arisen, have been dealt with immediately.

Reply from Leigh Hill, Marketing at Bright Dawn Home Care

Thank you for taking the time to write a review. We are so pleased that you are happy with the level of care that your Mother has been receiving. This feedback is always passed on to our wonderful team of carers, it is very rewarding for us to know that we are providing a great level of support to our clients and their families.


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Review from Robert H (Son of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been receiving Bright Dawn Home Care since September 2021. The service has been exemplary throughout the period, with the carers turning up on time and staying for the allotted time. They seem to show the due amount of care during their visits and on occasions seem prepared to go the extra
mile. The carers have contacted me where there has been an issue, and together we have managed any problems that have arisen. I have had to contact Bright Dawn on many occasions either by phone or email, and each call has been handled speedily and efficiently. Overall, an excellent service and I've been very pleased with it over the months.

Reply from Leigh Hill, Marketing at Bright Dawn Home Care

We are so pleased that you are happy with the service provided. Our carers are a wonderful team who go above and beyond. We appreciate your feedback; it is very rewarding to pass on such a lovely report to our Bright Dawn Family.


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Review from J C (Daughter of Client) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent carers who have been looking after my mum for almost 12 months. Always inform you if there are any problems and extremely helpful. Mum has a good rapport with all of them and they treat her with the utmost respect at all times.

Reply from Tracy Ferreira, Director at Bright Dawn Home Care

We are pleased that your mum is receiving professional care service and that she has built a good rapport with her Care Assistants. Thank you for your review we are extremely proud of our wonderful care staff and for providing a quality, caring service.


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Review from G T (Client) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found my carers punctual and concerned consistently about my welfare. Always clearly explained their role. They all have been thoughtful to the changes of my needs. I have confidence in their presence. Communication with the office staff has been professionally dealt with promptly.

Reply from Tracy Ferreira, Director at Bright Dawn Home Care

Thank you for your kind review. We are always endeavouring to provide the best care to our clients and are very pleased to hear that we are supporting you in a professional way.
Kind regards
Tracy


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Review from R S (Great-Niece of Client) published on 28 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful caring staff who in our experience goes above and beyond to support the needs of their clients. Whenever we have made contact on the phone with Bright Dawn they have been polite and caring plus they all seem to know who I am and more importantly who my aunty is.

Reply from Tracy Ferreira, Director at Bright Dawn Home Care

Thank you for your kind response.
It is always a pleasure to go above and beyond for our clients and their loved ones.


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Review from G M (Client) published on 20 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are lovely and helpful and I will miss them all. Unfortunately, the price was too much and we had to find a cheaper company.
Gladly it is the best thing we did. Our new care company care more about people than money.

Reply from Tracy Ferreira, Director at Bright Dawn Home Care

Thank you for your review, we welcome all feedback and take all comments on board. Our aim is to provide the best possible care to those we support and I am sorry that you feel that you have not received this service. We had been providing care to you since 2011 and have made every effort to be able to provide you with the best carers at a price that was suitable. As you were a valued and long-standing client you were provided with preferential rates. We pay our carers above the national living wage in order to ensure that we have carers that feel valued and offer the best service. Our current prices for care are in line with our local competitors. All customers are made fully aware of these prior to care provision. Once again, we are sorry that you feel the experience did not meet your expectations. We are pleased that you have managed to find a service that you feel meets your needs. We wish you all the very best.


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Review from Raymond B (Client) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care and treatment at a stressful time following my operation.

Reply from Tracy Ferreira, Director at Bright Dawn Home Care

It is wonderful to hear that we were able to support you during a stressful time and that you are recovered from your operation. I am pleased to hear that you were pleased with the care provided.


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Review from Lee V (Nephew of Client) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle received excellent care from the Bright Dawn Home Care team. His progressing dementia and mobility problems were handled well by the team of regular carers that visited several times daily, looking after mealtimes, morning and evening routines, and companionship calls. The family were able
to discuss changes to care arrangements with the manager, and feedback was always welcomed and taken on board. We got to know several of the carers well ourselves, and could see firsthand their level of thoughtfulness towards my uncle's care.

Reply from Tracy Ferreira, Director at Bright Dawn Home Care

Thank you for your uplifting review. We are so fortunate to have continuity within our team which we think is key to everything we do. We are pleased that you were happy with our high standards and it was a pleasure to provide the care for your uncle.


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Review from L W (Niece of Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

No complaints, carers and office were excellent. My aunt was well looked after and got on well with all the carers.

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Review from Richard H (Son of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been looked after by carers from Bright Dawn Home Care over the past two years.
I cannot say how pleased I am with every aspect of the company. From wonderful carers who have become close friends with my mom to the manager, who has gone above and beyond to help both mom and me I reside
in the USA.
The owner has been most helpful and understanding, helping us in our Somewhat unique circumstances during testing times.


I have full confidence that mom is receiving the best possible care, which is a great comfort for me living so far away.


Reply from Tracy Ferreira, Director at Bright Dawn Home Care

I am so delighted that you are happy with the care and support we are giving your mom. Thank you for the kind words, they are greatly appreciated. Our ethos at Bright Dawn is always to provide the highest level of care throughout all of our services to our wonderful clients. It is important to us that everyone involved feels supported.


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Review from Vicki R (Sister of Client) published on 24 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright Dawn Home Care have been providing companionship/help for my 97-year-old sister with the utmost professionalism for almost two years. I live 350 miles away from my sister and with Bright Dawn taking on her day to day care, I know that any worry I might have will be attended to speedily and in
a sympathetic manner. For me the whole team are stars.

Reply from Jennie Coy, Care Manager at Bright Dawn Home Care

Thank you for taking the time to review the services we provide for your sister and for your kind words about our fantastic staff.


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Review from S N (Client) published on 22 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bright Dawn Home Care stepped in so quickly to help with my mother's care (my mother has MS, so needs specialist care). All staff members are very knowledgeable and caring and show huge professionalism. I would thoroughly recommend their services.

Reply from Jennie Coy, Care Manager at Bright Dawn Home Care

Thank you for taking the time to review the care and support we provide for your Mother. The staff enjoys spending time with your Mum, Dad and their lovely big friendly dog and I am so pleased we were able to step in at short notice and have the opportunity to meet you all.


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Review from N R (Son of Client) published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was able to remain in her own home thanks to the Bright Dawn team. She formed a strong relationship with almost all of the Bright Dawn care visitors. The carers were professional and compassionate. Their support is much appreciated by her family. Thank you Bright Dawn.

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Review from J W (Daughter of Client) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care company endeavour to give the same carer as much as possible which is comforting for my Father. Always able to speak to someone if needed.

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Review from Neil S (Son of Client) published on 7 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care that Mum receives. She has dementia and has had several falls but the carers have been a great support to her and to the family. The office staff too have been helpful and responsive.

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Review from J R (Client) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using this company now for many years and find them to be more than satisfactory. I would certainly recommend them to friends and family. The contact with the office is easy and they are always pleasant, helpful and polite. If they say they will phone you back they always do. The caring
staff are always pleasant and efficient.

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Review from H M (Daughter of Client) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very reliable care agency, we were never left without a carer and every effort was made to ensure we had our regular carers, wherever possible. The carers were professional, trained to look after patients with dementia, kind and caring to both my mother and I. They worked to build a trusted relationship.
Even last minute 'could I have an extra session?' was always obliged.

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Review from S M (Client) published on 21 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Did what it said on the can. Splendid.

Reply from Tracy Ferreira at Bright Dawn Home Care

Thank you for the lovely response. We are pleased that we could help.


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Review from Shirley D (Daughter of Client) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had a spell of hospital visits and stays since June and at every point of changes Bright Dawn Home Care management team and carers have implemented everything very quickly. Mum's dementia has taken a big dip and needs all her meals provided. We have recently been told that mum has cancer and
we are seeing the specialist shortly. Everyone at Bright Dawn Home Care has been so supportive to us and mum and would definitely recommend them. They are all "Our Angels" and all worthy of an award recommendation. We have a difficult time ahead and it's a great comfort knowing that Bright Dawn Home Care is there for us all.

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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Bright Dawn Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.514 for Bright Dawn Home Care is calculated as follows: ( (74 Excellents x 5) + (25 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 107 Ratings = 4.514

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bright Dawn Home Care is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

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Meet the Team (1)

Tracy

Tracy Ferreira

Job Title: Managing Director

Joined: 2008

Tracy is originally a teacher from South Africa. However due to her own personal experience regarding her struggle to find good quality home care for her father, she decided to change her career path and open a care agency; whereby she could provide the quality of care she was unable to find for her father.


Tracy is passionate about Dementia care and educating others in this areas. Tracy has become Dementia trained, she has obtained a BSC degree specialising in care management and mental health. She is the director of Bright Dawn Home Care, and The Registered Care Manager.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bright Dawn Home Care to verify any information. View our terms and conditions. Bright Dawn Home Care has a Platinum Service – more info.