Bright Dawn Home Care

2-4 Poplar Road, Dorridge, Solihull B93 8DB
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9.5 57 Reviews
Bright Dawn Home Care provides home care services to people living in the Solihull borough and surrounding areas. Their live-in care services offer around the clock care and are available across the Midlands.

Each service provided by Bright Dawn Home Care is tailored to meet the client's needs, wishes and general well being and allowing for flexible care.

To ensure a quality, dignified service, the same care assistant/s visit clients at each call to ensure continuity of service, providing hour long calls, at a time suitable to the client and meeting individual needs and preferences.

Care assistants are fully trained to provide personal care including help with bathing, assistance with dressing and grooming, assistance with eating and hydration and offer medication reminders. Care assistants are matched with the client's interests and requirements to provide a holistic care service.
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Care Provided by Bright Dawn Home Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Jacross Enterprises Ltd
  • Person in charge
  • Tracy Ferreira (Manager)

Funding & Fees Guide for Bright Dawn Home Care

  • Prices

  • Average rates are £28.00 per hour

  • Our fees are based on an assessment of the client and their care needs and are done on a scale rate.

Bright Dawn Home Care Reviews (57)

Total of 57, showing 41-57
9.5

Bright Dawn Home Care has a Review Score of 9.5 (9.485) out of 10, based on 17 reviews in the last 2 years. Over all time Bright Dawn Home Care has 57 reviews.

Overall Experience

  • 40
  • 14
  • 2
  • 0
  • 1

Date Published

57
5
11
17
40

Review from G W (Client) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

All providers have been helpful, visit us regularly are always on time and assist us with all the things we need doing. Unfortunately, management is poor and has not been helpful when transport has been needed for essential visits to hospital.

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Review from Hilary M (Daughter of Client) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring, professional service.


I truly do not know what we would do without Bright Dawn Home Care.


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Review from J W (Daughter of Client) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and efficient administration service. Excellent Carers, good timekeeping and high-quality staff. Clearly well trained.

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Review from Marion W (Daughter of Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has a certain carer on a Thursday afternoon for respite for my mother. The carer is wonderful with mum and dad. Although we now have daily carers from social services, we decided to continue to have the same carer on Thursday which we pay for. Social services now pay for mum's daily care.
Dad said they are not as good as the carer who cared for mum two mornings a week. I also find the person in the office always polite and helpful.

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Review from Harold G (Client) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the work and help given by the carer who regularly serves me. Other carers are helpful but are not always familiar with what is required. I am dependant on the carer who is most helpful. Other cares vary but are always helpful.

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Review from Eleanor B (Client) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first interview was very professional hence my choice. The carer chosen is a perfect match for me and she is the regular lady. I am more than satisfied.

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Review from H G (Husband of Client) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally OK. Difficulty contacting my wife after her telephone was removed. My wife was not always comfortable with staff looking through her drawers. Otherwise generally satisfactory.

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Review from P J U (Client) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally, we have a panel of 7 carers looking after us. We need 2 carers to hoist me in and out of bed and into a wheelchair.


Subject to traffic, the carer has been on time and organised. They have been a happy bunch and encourage me to start the day.
We find our carers are most helpful, knowledgeable

and supportive.

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Review from Lindsay W (Daughter of Client) published on 8 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been a consistent attention to mum's needs (Alzheimer's) while they have been going into mum's home. Attention to her individual needs has been satisfied although mum is very unpredictable, things have not been forced in her hygiene and personal care. This is fine as she can be very difficult.
The support is good and mostly the familiar faces mum's having is maintained to ensure her well-being and happiness where it is possible. Helpful service when it is necessary to call with regard to queries or issues.

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Review from Bill P (Client) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1 and half hour trips to town. Coffee Afterwards

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Review from P C (Husband of Client) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good service, very capable, provided alternative carer when requested.

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Review from C H (Client) published on 2 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the carers. They work very hard and will do anything I request. They put themselves out to take me to doctors appointments and hospital. They are one in a million. They have helped me tremendously.
They are the best!

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Review from Leslie K (Client) assisted by family/friend published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers always very helpful and pleasant. Carry out care as required.

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Review from Graham (Husband of Client) published on 21 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this agency for four years and have no intention of leaving them. They always do everything they can to meet my wife's changing needs. The carers are very professional and friendly. They look after me very well indeed and I feel extremely safe with them.

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Review from Kindsay W (Daughter of Client) published on 14 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bright Dawn visit my mother once a week for an hour. This is to introduce a regular person into the home to build up a relationship, initially as friendship and companionship. My mother has Alzheimers and is requiring some extra support with hygiene, nutrition (eating!) and medication prompting. I hope
to enable, with funding the services of Bright Dawn once the assessment is completed. They are a reliable, consistent care company and very supportive to myself.

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Review from J A B (Client) assisted by family/friend published on 11 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with my carer.

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Review from Dorothy (Client) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with the agency since Jan 16tth 2015. During that time I have had several carers each of them kind, courteous and absolutely reliable. Contact between carer, office management and client is much better than previously. Service is good although expensive. I could recommend the agency to others
but only if I knew they could afford it. My own ability to use the service is due to receiving an attendance allowance.

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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Bright Dawn Home Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for Bright Dawn Home Care is calculated as follows: ( (69 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) + (5 Very Poors x 1) ) ÷ 101 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bright Dawn Home Care is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (1)

Great British Care Awards Regional Finalist

Recipient: Bright Dawn Home Care

Date: Thursday 24 Nov 2016 More details

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Meet the Team (1)

Tracy

Tracy Ferreira

Job Title: Managing Director

Joined: 2008

Tracy is originally a teacher from South Africa. However due to her own personal experience regarding her struggle to find good quality home care for her father, she decided to change her career path and open a care agency; whereby she could provide the quality of care she was unable to find for her father.

Tracy is passionate about Dementia care and educating others in this areas. Tracy has become Dementia trained, she has obtained a BSC degree specialising in care management and mental health. She is the director of Bright Dawn Home Care, and The Registered Care Manager.

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