Caremark Kirklees

A1 Brooke's Mill, Armitage Bridge, Huddersfield HD4 7NR
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Top 20 award
10 66 Reviews
  • Caremark Kirklees, Huddersfield
Caremark Kirklees is a home care provider delivering care and support to people within their own homes and their community.

Based in Huddersfield, it provides support to enable people throughout the Kirklees area to remain living safely and comfortably within their home, while allowing them to live full and independent lives and retaining their dignity.

An accredited provider of care to Kirklees Council, as well as providing publicly funded care, it also provides care for private customers wishing to remain in their own home.

Staff help clients to remain living as independently as possible by providing different levels of care and support dependent on requirements.

Care is tailored to each client's specific needs and budget, and can include as little as half-hour support to complex round-the-clock care.

Staff and care workers are professionally trained and screened before working for Caremark, and care workers are carefully matched to clients and their individual needs to ensure the best care can be provided.

The whole focus is on delivering the highest quality of care possible in order to improve the quality of life for people who receive support.

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Care Provided by Caremark Kirklees

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Duncan Smith (Managing Director)

Funding & Fees Guide for Caremark Kirklees

  • Prices

  • £33.00 per hour weekdays - £19.00 for 30 mins
    £35.00 per hour weekends - £21.00 for 30 mins
    £52.00 per hour Bank Holidays

  • Minimum 30 mins per call

Caremark Kirklees Reviews (66)

Total of 66, showing 1-20
10

Caremark Kirklees has a Review Score of 10 (9.994) out of 10, based on 26 reviews in the last 2 years. Over all time Caremark Kirklees has 66 reviews.

Overall Experience

  • 54
  • 11
  • 1
  • 0
  • 0

Date Published

66
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11
26
40

Review from S Q (Daughter of Client) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel the that the carer is an exceptional carer. Her approach is so kind, respectful and loving. My mother was and has been struggling with accepting care and she has made such a difference to my mother where now she looks forward to the care she receives. Her mental health has improved significantly
and is calmer. I have never met a carer who will go the extra mile with their support and treats people like they are their own family. Whenever she is working with my mother I know I don't need to worry as she is so loving and kind towards her. I wish more carers had this genuine approach.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much for taking the time to send a review and for your very kind comments - it is much appreciated.


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Review from V K (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They help me around the fat and take me shopping in town.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Many thanks for your kind review about our team - it is much appreciated.


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Review from S R (Wife of Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you very much for your review - it is much appreciated.


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Review from J S (Son of Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Awesome staff. Always friendly, polite and caring.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much for your review and your kind comments about our staff.


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Review from K G (Client) published on 28 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are very polite and do everything I need doing, everything is done to an excellent standard. Some carers are really chatty which I like.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much for your kind review. We are delighted to hear your comments about our staff and how they help you when they visit.


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Review from P B (Client) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always pleased to see the carers.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you for your review and kind comment about our carers.


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Review from R F (Son of Client) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything all good.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you very much for your review - it is much appreciated.


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Review from E C (Daughter of Client) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, overall, is happy with her care and has no problems at all.

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Review from Sylvia B (Client) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark staff are a caring group of people. I am well looked after and they are considerate. I would not be where I am today without their help.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much for your kind words, we are delighted you are happy with our service.


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Review from Margaret B (Client) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wash and dress, caring.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Hello Margaret and thank you for your review and the 5 stars! We appreciate it.


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Review from Jeremy M (Client) published on 4 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are friendly and helpful, always going above and beyond. The office staff are the same and I feel Caremark as a whole are an excellent company.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

We really appreciate the time you have taken to leave us such a very kind review, many thanks.


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Review from B T (Client) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with overall help especially when I can have my usual helpers and they get to know routines and I can relax.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much for your very kind review, which is much appreciated


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Review from J S (Daughter of Client) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care support my mum gets is fantastic. The carers are amazing, make my mum feel at ease and always have conversations with her which she absolutely loves. One carer in particular is amazing and my mum's favourite.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much for taking the time to write such a lovely review. We are delighted that your mum is happy with our service and we will pass on your comments to our team.


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Review from M K (Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful, especially in the mornings when I am not too well. Meals are prepared for me, as I am unable to do these myself due to balance and faintness problems. All staff are pleasant and efficient.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you very much for taking the time to submit a review, it is much appreciated and we are delighted that you are happy with our service.


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Review from J G (Brother of Client) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and always proactive in their care. My brother never has a bad word to say.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

We are very pleased to hear that your brother is happy with the care our team provide. Thank you very much for your comments.


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Review from P B (Son of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good communication. Any issues resolved quickly.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Hello and thank you for taking time out to leave such a positive review, we appreciate it.


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Review from Alex W (Son of Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall happy with the care package provided.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Hi and thank you for taking the time to review our service; we are pleased you are happy with the care we provide.


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Review from P W (Wife of Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm pleased with the care. The carers are all good and take good care of my husband.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you very much for your review, your comments are much appreciated and will be passed on to our team.


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Review from J H (Daughter of Client) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the carers, no concerns. Mum seems happy, so makes me happy.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you very much for taking the time to leave your review. We are delighted that you are pleased with our service.


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Review from C B (Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers greet me on arrival. Friendly and caring, helpful when needed, chatty, help me every day in one way or another.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you for your kind words and for taking the time to leave a review.


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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Caremark Kirklees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Caremark Kirklees is calculated as follows: ( (154 Excellents x 5) + (1 Goods x 4) ) ÷ 155 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Kirklees is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (2)

Duncan

Duncan Smith

Job Title: Managing Director

Joined: 2015

Inspired by the memory of my Grandfather, Murray Affleck, who was a well-known and respected Doctor (Consultant Physician) at Huddersfield Royal Infirmary, I have opened Caremark Kirklees with the vision to become the best provider of home care in the region. The focus is on delivering the highest quality of care possible in order to improve the quality of life for the people supported by Caremark.


Born in the Holme Valley and raised in Huddersfield, I have a wide ranging business background, with both international and UK sales experience. My mission is to provide a local service where I can make a difference to those who have chosen to remain in their own home and receive personal care to enable them to be independent, secure and retain their dignity.


Fiona

Fiona Smith

Job Title: Recruitment & Training Manager

Joined: 2020

Fiona started at Caremark (Kirklees) in August 2020 as our new Recruitment and Training Manager. A qualified teacher, she has joined her husband Duncan in the family business and has been tasked with attracting and training new carers as part of the expansion plans for Caremark (Kirklees)


Frequently Asked Questions about Caremark Kirklees

What Type of Services does Caremark Kirklees offer?

Caremark Kirklees offers Home Care.

How many Carers does Caremark Kirklees employ?

Caremark Kirklees employs 106 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caremark Kirklees to verify any information. View our terms and conditions. Caremark Kirklees has a Platinum Service – more info.