Caremark Kirklees

A1 Brooke's Mill, Armitage Bridge, Huddersfield HD4 7NR
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Top 20 award
10 66 Reviews
  • Caremark Kirklees, Huddersfield
Caremark Kirklees is a home care provider delivering care and support to people within their own homes and their community.

Based in Huddersfield, it provides support to enable people throughout the Kirklees area to remain living safely and comfortably within their home, while allowing them to live full and independent lives and retaining their dignity.

An accredited provider of care to Kirklees Council, as well as providing publicly funded care, it also provides care for private customers wishing to remain in their own home.

Staff help clients to remain living as independently as possible by providing different levels of care and support dependent on requirements.

Care is tailored to each client's specific needs and budget, and can include as little as half-hour support to complex round-the-clock care.

Staff and care workers are professionally trained and screened before working for Caremark, and care workers are carefully matched to clients and their individual needs to ensure the best care can be provided.

The whole focus is on delivering the highest quality of care possible in order to improve the quality of life for people who receive support.

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Care Provided by Caremark Kirklees

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Duncan Smith (Managing Director)

Funding & Fees Guide for Caremark Kirklees

  • Prices

  • £33.00 per hour weekdays - £19.00 for 30 mins
    £35.00 per hour weekends - £21.00 for 30 mins
    £52.00 per hour Bank Holidays

  • Minimum 30 mins per call

Caremark Kirklees Reviews (66)

Total of 66, showing 21-40
10

Caremark Kirklees has a Review Score of 10 (9.994) out of 10, based on 26 reviews in the last 2 years. Over all time Caremark Kirklees has 66 reviews.

Overall Experience

  • 54
  • 11
  • 1
  • 0
  • 0

Date Published

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11
26
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Review from Michael R (Son of Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is really pleased with her carers. Everything is really good.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you for leaving a review Michael, we are pleased you're happy with the service we provide to your mum.


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Review from Joanne C (Daughter of Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided for Mum. Staff are all very friendly.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Hello Joanne and thank you for taking the time to leave such a positive review. We appreciate it.


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Review from Lynn L (Daughter of Client) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Service is excellent, Mum is happy and that's all good! The regular day lady is very thorough and always attentive.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Hi Lynn, we are delighted you are so happy with the care we provide to your mum. Thank you for your kind words.


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Review from Stuart W (Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are fabulous, they are professional and skilled at their job and offer me comfort and reliability and I love them to bits.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Hi Stuart, thank you for your kind words about our carers; we will make sure we pass on your kind comments to them.


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Review from L L (Son of Client) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Takes care of my mother, providing excellent care. All teething problems are addressed immediately and a solution is found straight away. Overall, Caremark takes excellent care of my mum and we have found that all the carers show compassion, patience and respect.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Hello, thank you for taking the time to leave such a positive review; we are delighted you are so happy with the care we provide to your mum.


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Review from T M (Client) published on 27 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love all my carers, they make a massive impact on my life. My days are so much better and I feel I can cope more!

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Hello, thank you for taking the time to leave a review and such a positive one too. We are delighted you are so happy with the support we provide you.


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Review from Amanda M (Daughter of Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers at Caremark are very friendly and caring towards the clients. Would recommend to any family and friends looking for a care company.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Many thanks, Amanda, for your kind review. We really appreciate your comments and are delighted you are happy with our service.


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Review from Kay G (Daughter of Client) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a rocky start, I finally feel like we are getting the service my mum deserves. Thank you all so very much for your care and efforts to get everything right for my mother. She is a happy woman with fantastic support and carers who are familiar with her and her health changes and make her feel special,
respected and cared for. Teamwork. Thank you.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Many thanks for your kind review. I am very pleased that you are happy with the service our team provide for your mum.


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Review from Joan S (Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are great and can have a laugh with them. Always good to see them.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you very much for your kind review. It is great to hear our team bring cheer to your day - they love to visit you too!


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Review from B A (Wife of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my husband receives from Caremark.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you very much for your kind review and that you are happy with the service we provide to your husband.


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Review from N S (Granddaughter of Client) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers provide a good service and nice company to my grandad.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you very much for your kind review - it is much appreciated. We are very pleased you are happy with our service.


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Review from Jane W (Daughter of Client) published on 12 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had Caremark carers in for Mum for eighteen months now and we are very happy with the services provided. Caremark are a friendly, efficient and well-organised company with apparently high recruitment and training standards which means we have been very happy with all of Mum’s care. Any minor
tweaks and shortfalls we have felt necessary to bring to Caremark’s attention (all very minor) have been received with politeness and swiftly dealt with. Not only has Mum benefitted enormously from the care services offered, the family has been relieved of so much stress. Over the time period using Caremark, our confidence in you has never been shaken and we are happy that Mum is safe, secure and happy in the hands of your staff. Many thanks to you.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much Jane for your kind and generous review. We really appreciate your comments and I am delighted that Caremark has had such a positive effect on your mum and on your family as a whole.


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Review from M E (Client) published on 6 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is ok - friendly carers.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much for your kind review - it is much appreciated.


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Review from C H (Daughter of Client) published on 1 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A big thank you to the team at Caremark, who have looked after Mum for the past nine months. The care team are kind, thoughtful, and clearly enjoys their work. Nothing was too much trouble. The office staff were always helpful whenever I contacted them.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much for taking the time to leave us such a kind and thoughtful review. I will pass your comments on to the team.


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Review from Linda G (Daughter of Client) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely team. Understanding.
Team work as a team.
Enjoy their work.
Respect their client.
Worth every penny.
Good communication.
Support family.
Forward-thinking as a company...introducing ideas to keep client in their home.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you Linda for your very kind review. We could not be happier with your comments and that you are so satisfied with the service we provide to your father.


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Review from Marie B (Daughter of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was diagnosed with dementia almost three years ago and whilst he manages very well at home on his own, I oversee his needs on a daily basis, making sure he's coping and in good spirits, as well as doing his shopping and washing.
In the past, Dad has really struggled mentally if we were going away
on holiday, knowing that I wasn't just down the road to help out if needed. We, therefore, decided to engage the services of Caremark in August, to look on and visit Dad twice a day.
They arrived each morning for an hour and again in the evening, giving Dad the mental and social support required, and us the peace of mind that he was in safe hands and would feel safe and cared for.
It worked perfectly well. The online app enabled me to review the outcome of each visit and to know who was attending each time.
Dad thoroughly enjoyed the company and social interaction. Nothing was too much trouble for Caremark. We wouldn't hesitate to use them again and recommend them without hesitation.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much for your very kind and generous review - it is much appreciated.


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Review from Elaine H (Client) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the help we get and the carers are very friendly and help the day along.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Many thanks for taking the time to leave us such a nice review - it is much appreciated.


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Review from Patricia P (Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service that is provided and I am very happy.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you for taking the time to leave us such a nice review. It is very much appreciated.


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Review from Jeanette W (Partner of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the staff, they have pleasant, smiling faces each morning. They have become like family over the months and years that they have been coming. They do over and above the call of duty. Always a kind, caring and comforting word where needed. Brilliant!

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you for your review - it is great to read these positive comments about our amazing staff.


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Review from Debbie S (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Kirklees) provide a professional service. My Mum feels well cared for and they do their best to support her with her needs. All staff are friendly and show an understanding of Mum’s needs. Mum receives a weekly timetable so that she knows when to expect her various calls and staff are usually
very punctual. The staff tidy up after themselves, which is wonderful and demonstrate the high level of care they provide. Since the Covid-19 pandemic, every effort has been made to keep my Mum safe. I cannot say how reassuring it has been to have such competent staff support her. They makes sure they follows procedures. Thank you so much. Any problems, which are very minor and very rarely, have been resolved quickly and professionally by the office.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you for taking the time to leave such a fantastic review - it is much appreciated.


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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Caremark Kirklees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Caremark Kirklees is calculated as follows: ( (154 Excellents x 5) + (1 Goods x 4) ) ÷ 155 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Kirklees is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (2)

Duncan

Duncan Smith

Job Title: Managing Director

Joined: 2015

Inspired by the memory of my Grandfather, Murray Affleck, who was a well-known and respected Doctor (Consultant Physician) at Huddersfield Royal Infirmary, I have opened Caremark Kirklees with the vision to become the best provider of home care in the region. The focus is on delivering the highest quality of care possible in order to improve the quality of life for the people supported by Caremark.


Born in the Holme Valley and raised in Huddersfield, I have a wide ranging business background, with both international and UK sales experience. My mission is to provide a local service where I can make a difference to those who have chosen to remain in their own home and receive personal care to enable them to be independent, secure and retain their dignity.


Fiona

Fiona Smith

Job Title: Recruitment & Training Manager

Joined: 2020

Fiona started at Caremark (Kirklees) in August 2020 as our new Recruitment and Training Manager. A qualified teacher, she has joined her husband Duncan in the family business and has been tasked with attracting and training new carers as part of the expansion plans for Caremark (Kirklees)


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