Caremark Kirklees

A1 Brooke's Mill, Armitage Bridge, Huddersfield HD4 7NR
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Top 20 award
10 67 Reviews
  • Caremark Kirklees, Huddersfield
Caremark Kirklees is a home care provider delivering care and support to people within their own homes and their community.

Based in Huddersfield, it provides support to enable people throughout the Kirklees area to remain living safely and comfortably within their home, while allowing them to live full and independent lives and retaining their dignity.

An accredited provider of care to Kirklees Council, as well as providing publicly funded care, it also provides care for private customers wishing to remain in their own home.

Staff help clients to remain living as independently as possible by providing different levels of care and support dependent on requirements.

Care is tailored to each client's specific needs and budget, and can include as little as half-hour support to complex round-the-clock care.

Staff and care workers are professionally trained and screened before working for Caremark, and care workers are carefully matched to clients and their individual needs to ensure the best care can be provided.

The whole focus is on delivering the highest quality of care possible in order to improve the quality of life for people who receive support.

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Care Provided by Caremark Kirklees

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Duncan Smith (Managing Director)

Funding & Fees Guide for Caremark Kirklees

  • Prices

  • £33.00 per hour weekdays - £19.00 for 30 mins
    £35.00 per hour weekends - £21.00 for 30 mins
    £52.00 per hour Bank Holidays

  • Minimum 30 mins per call

Caremark Kirklees Reviews (67)

Total of 67, showing 41-60
10

Caremark Kirklees has a Review Score of 10 (9.981) out of 10, based on 27 reviews in the last 2 years. Over all time Caremark Kirklees has 67 reviews.

Overall Experience

  • 55
  • 11
  • 1
  • 0
  • 0

Date Published

67
9
11
27
40

Review from Debbie S (Daughter of Client) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Kirklees) provide a professional service. My Mum feels well cared for and they do their best to support her with her needs. All staff are friendly and show an understanding of Mum’s needs. Mum receives a weekly timetable so that she knows when to expect her various calls and staff are usually
very punctual. The staff tidy up after themselves, which is wonderful and demonstrate the high level of care they provide. Since the Covid-19 pandemic, every effort has been made to keep my Mum safe. I cannot say how reassuring it has been to have such competent staff support her. They makes sure they follows procedures. Thank you so much. Any problems, which are very minor and very rarely, have been resolved quickly and professionally by the office.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you for taking the time to leave such a fantastic review - it is much appreciated.


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Review from J G (Brother of Client) published on 19 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been looked after by Caremark since July 2019 and after a shaky start, where there were lots of carers, he quickly was pleased with the regular staff. I have met most of the staff and they are friendly and caring and contact me if they need to mention something. The management are always
quick to answer queries and make any improvements.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you for this review. I glad to hear that we resolved the issues you faced at the start and that you are now very happy with our service.


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Review from Carol H (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark staff have looked after my dad for the last 8 months with great compassion, patience and kindness. They have helped him retain his dignity and made every effort to build a caring relationship with him.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you very much for taking the time to leave such a kind review.


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Review from Judith H (Daughter of Client) published on 10 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With new staff, a caring managing director and a new manager who cares, I would like to congratulate Caremark for the changes. I would recommend them to anyone, which I did last week to someone looking for care for her mother. The staff are very professional and kind, caring and relaxed.
Thank you
for all your changes and care over the past month.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much for your very kind review and comments about our team. I am really glad that you are happy with our service.


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Review from Susie B (Daughter of Client) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark (Kirklees) are a fantastic, well-run and managed care company. They are very professional and passionate about caring for people in their own homes. All the staff are compassionate and care so much for my 90-year-old mother who has dementia. My mother wants to stay in her own home and Caremark
enable her to do this with safety and dignity.
All the carers are wonderful and go above and beyond to care for Mum.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you so much Susie for your fantastic review - it is very much appreciated.


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Review from Mantana H (Client) published on 1 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They help me a lot. Very helpful and they listen to me.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you very much for your excellent review of our service.


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Review from Sheila S (Client) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent care from several care workers in receiving help whilst waiting for an operation. This was given with great kindness and patience. Their duties ranged from helping with showering, hair washing and household duties such as ironing and cleaning. Altogether most helpful and caring.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Thank you very much for your fantastic 5* review - we are delighted you are pleased with our service.


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Review from David B (Son of Client) published on 25 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care provided for my Mum, nothing seems to be too much trouble for them. All the staff I have had dealings with, mainly over the phone, have been very helpful and supportive of my Mum's needs.

Reply from Duncan Smith, Managing Director at Caremark Kirklees

Many thanks for taking the time to leave us such a nice review.


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Review from J T (Wife of Client) published on 19 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great friendly staff and very efficient when handling my husband who becomes difficult when it comes to personal care. They talk him through the motions which manages to calm him down. They are experienced in handling dementia patients, the illness which my husband suffers. I would not be able to take
care of my husband at home if this service did not exist.

Reply from Duncan Smith at Caremark Kirklees

Thank you very much for your kind comments. We are so glad you are happy with the service provided by our wonderful staff.


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Review from J P (Son of Client) published on 18 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring team are brilliant. They do everything for my dad.

Reply from Duncan Smith at Caremark Kirklees

Thank you very much for your fantastic review - we are delighted that you are happy with our service.


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Review from Edna C (Client) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have regular a regular carer. She is very good, but when she is on holiday things go down hill. I don't like male carers.

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Review from Joyce C (Client) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am satisfied with my carers - I get worried if one is late as I am a diabetic and need food at certain times.

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Review from E A (Client) assisted by family/friend published on 28 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff to be friendly and caring. They care for me in a professional manner. They are punctual and I've never had any problems contacting the office. The carers are a pleasant team of dedicated people.

Reply from Leah Gledhill at Caremark Kirklees

Thank you for taking the time to leave such a nice review, we appreciate it


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Review from Derek F (Client) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found my carers helpful and willing to do anything I have asked them.

Reply from Leah Gledhill at Caremark Kirklees

Thank you so much for taking the time to leave a review Derek, we are pleased you are happy with the service we are providing.


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Review from Shirley B (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy with the service.

Reply from Duncan Smith at Caremark Kirklees

Thank you - we are very glad you are happy with our service.


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Review from Nigel R (Son of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly staff who help to make my father's life much more enjoyable and help me to look after him very successfully while I am still working. Good job guys and gals.

Reply from Leah Gledhill, Care Manager at Caremark Kirklees

Thank you for such an amazing review, Nigel, we appreciate it.


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Review from Ian C (Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been with the company for 2 years.

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Review from Ashley S (Son of Client) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good with Mum, they make sure she drinks plenty, which she won't do for others. They make sure she is clean and dressed properly. Most of the carers come on time and they always check she has eaten her meals. I go to work knowing she is well looked after.

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Review from Louise M (Daughter-in-law of Client) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The care provided is good, but some carers could do better with their timekeeping. Most carers are very accommodating and very respectful of my dad in law and his specific requirements. They provide a good level of care and very rarely miss appointments. Those who work in the main office could be more
proactive when taking calls, they don't even take specific details so I do worry messages don't get past to the relevant people sometimes. There is a good mixture of carers and they are always happy and positive.

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Review from E G (Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I receive daily help from Caremark 6 days out of 7. I have the same Carer. I particularly like the continuity. Everyone is friendly and reliable.

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Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Caremark Kirklees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Caremark Kirklees is calculated as follows: ( (158 Excellents x 5) + (3 Goods x 4) ) ÷ 161 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Kirklees is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (2)

Duncan

Duncan Smith

Job Title: Managing Director

Joined: 2015

Inspired by the memory of my Grandfather, Murray Affleck, who was a well-known and respected Doctor (Consultant Physician) at Huddersfield Royal Infirmary, I have opened Caremark Kirklees with the vision to become the best provider of home care in the region. The focus is on delivering the highest quality of care possible in order to improve the quality of life for the people supported by Caremark.


Born in the Holme Valley and raised in Huddersfield, I have a wide ranging business background, with both international and UK sales experience. My mission is to provide a local service where I can make a difference to those who have chosen to remain in their own home and receive personal care to enable them to be independent, secure and retain their dignity.


Fiona

Fiona Smith

Job Title: Recruitment & Training Manager

Joined: 2020

Fiona started at Caremark (Kirklees) in August 2020 as our new Recruitment and Training Manager. A qualified teacher, she has joined her husband Duncan in the family business and has been tasked with attracting and training new carers as part of the expansion plans for Caremark (Kirklees)


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