Caremark Kirklees

A1 Brooke's Mill, Armitage Bridge, Huddersfield HD4 7NR
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Top 20 award
10 67 Reviews
  • Caremark Kirklees, Huddersfield
Caremark Kirklees is a home care provider delivering care and support to people within their own homes and their community.

Based in Huddersfield, it provides support to enable people throughout the Kirklees area to remain living safely and comfortably within their home, while allowing them to live full and independent lives and retaining their dignity.

An accredited provider of care to Kirklees Council, as well as providing publicly funded care, it also provides care for private customers wishing to remain in their own home.

Staff help clients to remain living as independently as possible by providing different levels of care and support dependent on requirements.

Care is tailored to each client's specific needs and budget, and can include as little as half-hour support to complex round-the-clock care.

Staff and care workers are professionally trained and screened before working for Caremark, and care workers are carefully matched to clients and their individual needs to ensure the best care can be provided.

The whole focus is on delivering the highest quality of care possible in order to improve the quality of life for people who receive support.

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Care Provided by Caremark Kirklees

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Duncan Smith (Managing Director)

Funding & Fees Guide for Caremark Kirklees

  • Prices

  • £33.00 per hour weekdays - £19.00 for 30 mins
    £35.00 per hour weekends - £21.00 for 30 mins
    £52.00 per hour Bank Holidays

  • Minimum 30 mins per call

Caremark Kirklees Reviews (67)

Total of 67, showing 61-67
10

Caremark Kirklees has a Review Score of 10 (9.981) out of 10, based on 27 reviews in the last 2 years. Over all time Caremark Kirklees has 67 reviews.

Overall Experience

  • 55
  • 11
  • 1
  • 0
  • 0

Date Published

67
9
11
27
40

Review from June I W (Client) assisted by family/friend published on 28 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are very good to deal with...caring staff, helpful and a joy to be around.

Reply from Leah Gledhill, Care Manager at Caremark Kirklees

Thank you for your great comments.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Haydon W (Husband of Client) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always pleasant, friendly and helpful.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lionel a (Client) assisted by family/friend published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. No problems whatsoever.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lawrence J (Client) published on 13 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers I have coming in to help look after me are very good. They explain everything they are going to do, and they are very gentle with me and talk to me all the time.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J D (Client) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked all my life, it has been difficult adjusting to having to rely on other people, but I couldn't ask for anything more than the care I receive.
The team treat me with great dignity and respect.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R S (Son of Client) published on 3 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are considerate and friendly. They treat my mother with dignity. She is happy with the standard of care provided and with the particular carers assigned to her. The carers seem to enjoy their job, which makes all the difference. They are genuinely interested in my mother and her family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Kim M (Client) published on 10 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark took over from another provider and "my goodness" what a difference. Care and support given with a personal touch. Thank you Caremark!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.981)

Overview of Review Score

The Review Score of 10 (9.981) out of 10 for Caremark Kirklees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.981 for Caremark Kirklees is calculated as follows: ( (158 Excellents x 5) + (3 Goods x 4) ) ÷ 161 Ratings = 4.981

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Kirklees is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (2)

Duncan

Duncan Smith

Job Title: Managing Director

Joined: 2015

Inspired by the memory of my Grandfather, Murray Affleck, who was a well-known and respected Doctor (Consultant Physician) at Huddersfield Royal Infirmary, I have opened Caremark Kirklees with the vision to become the best provider of home care in the region. The focus is on delivering the highest quality of care possible in order to improve the quality of life for the people supported by Caremark.


Born in the Holme Valley and raised in Huddersfield, I have a wide ranging business background, with both international and UK sales experience. My mission is to provide a local service where I can make a difference to those who have chosen to remain in their own home and receive personal care to enable them to be independent, secure and retain their dignity.


Fiona

Fiona Smith

Job Title: Recruitment & Training Manager

Joined: 2020

Fiona started at Caremark (Kirklees) in August 2020 as our new Recruitment and Training Manager. A qualified teacher, she has joined her husband Duncan in the family business and has been tasked with attracting and training new carers as part of the expansion plans for Caremark (Kirklees)


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