Holywell Care Services (Preston)

293 New Hall Lane, Preston PR1 5XE
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9.6 13 Reviews
  • Holywell Care Services (Preston), Preston
Holywell Domiciliary Care Services enables people with dementia, learning disabilities, mental health conditions, physical disabilities and others to live independently in their own home with support.

The home care service received a 'Good' rating from Care Quality Commission inspectors in (June 2019).

Home care services include personal care, help getting in and out of bed, assistance to go to appointments and social activities and companionship.

Holywell Care Services' TDDI service provides specialised, nurse-led care for individuals with conditions such as Epilepsy, MS, Parkinson’s, Alzheimer’s, and TBI. Tailored care packages focus on clinical needs, promoting independence, dignity, and quality of life. Expert, compassionate support empowers clients to live confidently and securely in their own homes.

Holywell Care Services is pleased to introduce Crisis Interventions & Parenting Support (Children and Families Community Care). This service provides timely crisis intervention and tailored parenting support to families in need, focusing on enhancing community well-being and resilience. Operating in Preston, Lancaster, and Morecambe, with plans to expand to Manchester and Liverpool, the initiative aims to collaborate with schools and local organisations to offer crucial support to children and families. For more information or referrals, please contact directly.

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Care Provided by Holywell Care Services (Preston)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jill Richards (Registered Manager)

Funding & Fees Guide for Holywell Care Services (Preston)

  • Prices

  • £26 per hour

Holywell Care Services (Preston) Reviews (13)

9.6

Holywell Care Services (Preston) has a Review Score of 9.6 (9.632) out of 10, based on 13 reviews in the last 2 years. Over all time Holywell Care Services (Preston) has 13 reviews.

Overall Experience

  • 9
  • 4
  • 0
  • 0
  • 0

Date Published

13
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10
13
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Review from J C (Client) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite happy with the help I am given, thank you, particularly the one who comes most times.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you for taking the time to share your feedback. We're delighted to hear that you are happy with the help you've received, especially from the staff member who visits most frequently. Your satisfaction means a lot to us, and we're glad to know our efforts are making a positive difference. Thank you once again.


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Review from L C (Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really lovely service. Staff are great at giving me just enough support to do things, without always doing it for me. They show up on time and are enthusiastic to get started. I really love how they fold my laundry the particular way I like. I like having the same team each week and most of the time
I've had the same carer come, which is pretty good for the agency.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you for your wonderful feedback. We're delighted you're pleased with our service, and we appreciate your comments on our punctuality, enthusiasm, and consistent staffing. It's great to hear that the personalized touch, like folding your laundry the way you prefer, has made a difference. We look forward to continuing to serve you.


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Review from S D (Client) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy the carers coming, they are all very kind and I enjoy their help and company - they help me with all my problems and any task that I need. I enjoy going shopping with them. They are all very kind and helpful.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you so much for your lovely review! We're delighted to hear that you appreciate the kindness and assistance of our carers. It's great to know they are able to help you with your tasks and make your shopping trips enjoyable. Your feedback is very valuable to us, and we'll be sure to pass along your compliments to the team.


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Review from Jonathon B (Friend of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team were amazing.
She offered me lots of cups of tea and was very accommodating. Such a value to your company. The value of the company is very good and I wish there were more like her and her team.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our manager and team. Your feedback means a lot to us, and we'll be sure to pass along your appreciation to the entire team.


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Review from J H (Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with Holywell Domiciliary Care Services as a service user since November 2021. Overall, I am very happy with the service I receive. My carers really do try their very best, and I feel they genuinely do care. Thank you for asking me, my opinion, it means a lot.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you immensely for taking the time to share your experience with Holywell Domiciliary Care Services. We're incredibly grateful to have had the privilege of supporting you since November 2021. It brings us immense joy to hear that you are very happy with the service you receive and that our carers genuinely care for you. Your satisfaction and well-being are at the heart of everything we do, and your feedback means the world to us.


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Review from P B (Client) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

So far the carers are excellent. Some of them go the extra mile for me. The only thing is that I do not always get my favourite carers which I understand. They send me my favourite carers when they are available.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you so much for your kind words! We're happy to hear that our carers have been providing excellent support, and we truly appreciate your understanding regarding the availability of your favourite carers. Rest assured, we always strive to match you with the best possible caregivers, and we're glad to hear that some of them have gone the extra mile for you. Your satisfaction and well-being are our top priorities, and we'll continue to do our best to ensure you receive the quality care you deserve.


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Review from R H (Wife of Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am satisfied with the care provided by Holywell Domiciliary Care Services. My husband has the same team of carers which I find important in providing trust and continuity. They are professional and caring always willing to help. The areas they use are always left clean and tidy.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thanks indeed for your positive feedback regarding the care provided by Holywell Domiciliary Care Services. Our team takes great pride in being both professional and compassionate, and it is heartening to hear that they have demonstrated these qualities consistently. Maintaining cleanliness and tidiness in the areas we serve is a priority for us, and we are pleased to learn that our efforts in this regard have been noticed and appreciated. Your kind words inspire us to maintain our high standards of service. If there is anything further we can assist you with, please do not hesitate to reach out.


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Review from S O (Sister-in-law of Client) published on 9 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We get care for three family members from Holywell, we have been with Holywell Domiciliary Care Services Preston for years. All The carers are brilliant, caring and very professional, nothing is too much trouble for them. Our regular carers are like family and my sisters and brother got so used to them.
The office staff always answer any queries I may have quickly, we have been with other companies in the past and I can say Holywell are one of the best out there. I would recommend them to family and friends.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you for your heart-warming review. We're honoured to have provided care for your family members for many years. Your kind words about our compassionate and professional carers and responsive office staff mean a lot to us. We're grateful for your trust and recommendation. Please don't hesitate to reach out if you need anything. We're here for you and your family every step of the way.


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Review from M M (Client) published on 5 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers apply themselves wholeheartedly to the task in mind. Nothing is too menial and it is really service with a smile. They are not full of their own importance because their education is of the highest standard and don't regard the task beneath them. I would happily recommend them to potential
service users and am really grateful for their input!

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you so much for your glowing review! We greatly appreciate your kind words about our carers and their dedication to providing exceptional service. It's wonderful to hear that you've noticed their wholehearted commitment and willingness to tackle any task with a smile. We take pride in maintaining high standards of education and professionalism among our team, ensuring that every task, no matter how small, is approached with care and attention. Your recommendation means a lot to us and we're truly grateful for the opportunity to serve you.


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Review from P M (Mother of Client) published on 28 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Holywell are very good people. Their care service is excellent. They are very good for my son. Other people that I know, I tell them about Holywell, they are very good and excellent. They do everything for you and my needs too. Thank you very much.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you for your glowing review of Holywell's excellent care service for your son. We greatly appreciate your kind words and are thrilled to hear that you've been satisfied with our support. We truly appreciate that you've been sharing your positive experiences with others about Holywell. Your recommendations mean a lot to us, and we're committed to continuing to meet your needs.


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Review from M G (Client) published on 12 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, very happy with care provided.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you so much for your kind words! We're happy to hear that you were happy with the care provided. If there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is our priority!


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Review from J A (Client) published on 9 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring and professional.

Reply from Sabe Connor, Owner at Holywell Care Services (Preston)

Thank you for the feedback. We will share your views with our fabulous team and will continue to encourage them to keep caring with kindness.


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Review from K H (Husband of Client) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable, friendly staff including office. Caring and professional.

Reply from Sherry Mathews, Executive Assistant at Holywell Care Services (Preston)

Thank you for your kind words! We're delighted to hear about your positive experience with our reliable and friendly staff. Your feedback means a lot to us!


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Current Review Score: 9.6 (9.632)

Overview of Review Score

The Review Score of 9.6 (9.632) out of 10 for Holywell Care Services (Preston) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.632 for Holywell Care Services (Preston) is calculated as follows: ( (52 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 76 Ratings = 4.632

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Holywell Care Services (Preston) is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Holywell Care Services (Preston)

What Type of Services does Holywell Care Services (Preston) offer?

Holywell Care Services (Preston) offers Home Care.

How many Carers does Holywell Care Services (Preston) employ?

Holywell Care Services (Preston) employs 70 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Holywell Care Services (Preston) to verify any information. View our terms and conditions. Holywell Care Services (Preston) has a Platinum Service – more info.