Bluebird Care West Dorset

173, Bridport Road, Poundbury, Dorchester DT1 3AH
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9.5 13 Reviews
  • Bluebird Care West Dorset, Dorchester
Bluebird Care is a provider of independent living services.

Carers at Bluebird Care assist customers in living independently within their own homes for as long as they wish to do so.

Their care at home visits can be pivotal to this and often make the difference between their customers being able to remain in their own homes or needing to consider residential care.

Bluebird Care aims to provide a flexible service and can provide as much or as little care as is required with visit times that can vary in length from a 15-minute 'pop-in' check to around the clock care.

Bluebird Care carers can support their customers in achieving a range of outcomes through the provision of both personal care, such as help washing or dressing, or domestic support including help with the shopping, cooking, cleaning or other household tasks. They are also happy to support their customers in meeting their informal needs through companionship or trips out.

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Care Provided by Bluebird Care West Dorset

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Older Person Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Aleasha Ellis (Care Manager)

Bluebird Care West Dorset Reviews (13)

9.5

Bluebird Care West Dorset has a Review Score of 9.5 (9.480) out of 10, based on 7 reviews in the last 2 years. Over all time Bluebird Care West Dorset has 13 reviews.

Overall Experience

  • 9
  • 4
  • 0
  • 0
  • 0

Date Published

13
0
1
7
6

Review from Frances S (Daughter of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care came highly recommended to us and I would recommend to others without hesitation. As the daughter, I found them always helpful and understanding at the end of the phone and in person. I know that Mum, reluctant about any kind of care, came to trust and rely upon her Bluebird carers and
to enjoy their company. It was important for her to have a more sociable afternoon visit once a week as well as the regular evening ones for personal care.

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Review from E G (Niece of Client) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Bluebird Care West Dorset. They are kind, thoughtful, professional and very patient. They go above and beyond. I live eighty miles away from my uncle, so Bluebird are my eyes and ears. They keep me informed and nothing is too much trouble, knowing Bluebird are around is such a relief.
Thank you.

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Review from M Y (Wife of Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As with all interactions, one is more comfortable with some carers than others. It would be nice to be able to choose but realise this is not possible. However, we are happy with them all.

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Review from J E (Client) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the service Bluebird provides. The team are so helpful and each individual carer always goes the extra mile. They came to our rescue following an accident, I broke my leg and care for my husband. They helped us so much, we couldn’t have got through without them and have kept using
them on reduced hours now that I have recovered. All the carers are professionals and kind, thank you.

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Review from Tim W (Son of Client) published on 22 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and very thorough and see to my mum very professionally and very thoroughly each morning.

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Review from Natalie D (Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From January 2023 I have been with Bluebird Care. This company provide plenty of great care, laughter and joy.
They started working with me in January this year and it's been an amazing experience so far.
From the management down to the carers, fantastic team.

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Review from Alison M (Daughter of Client) published on 5 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who visit my dad are excellent. They are friendly, kind and knowledgeable, providing a very high standard of care. Nothing is too much trouble for them. Dad looks forward to their visit, they always make time to chat with Dad, which is just as important as the care they give him. Thank you.

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Review from Steve L (Son of Client) published on 25 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird provides a first-class service and have done since Mum has been a client. They treat Mum with respect, are very punctual and are always available for me to deal with if I need them. The level of care they give Mum is very good. Thank you, Bluebird.

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Review from Emma P (Niece of Client) published on 2 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Bluebird Care in Dorchester have been looking after my Aunt and Uncle since Christmas, firstly with domiciliary care and then in the last two months with live-in care.
They have been excellent throughout, often very busy but never too busy to sort out any issues and problems. The domiciliary staff
have been hard working and very friendly and the live-in carer has been such a help.
I'm pleased that they were able to help us in what was new territory for me and my brother, nothing was too much bother.

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Review from Lindsay C (Daughter of Client) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been good to know that Mum has been having regular carers in during Covid-19 when the family have been unable to visit.
She gets on well with all her carers and they take good care of her.
Communications have been good with the office and it is nice to be able to use the app so that we can
see what has been happening at each visit.

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Review from Jean M (Client) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good but I wish the carers would let us know the day before when cancelling and I would like the same person on my shower days.

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Review from R A (Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care ladies all do an excellent job and are kind and do everything with dignity, with excellent care and understanding. I could not be able without them. I call them my lovely blue angels.

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Review from C M (Client) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good.

Reply from Rosie Hanmer, Registered Manager at Bluebird Care West Dorset

Thank you for the lovely feedback. We are pleased you are happy with the service.


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Current Review Score: 9.5 (9.480)

Overview of Review Score

The Review Score of 9.5 (9.480) out of 10 for Bluebird Care West Dorset is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.780 for Bluebird Care West Dorset is calculated as follows: ( (33 Excellents x 5) + (7 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 41 Ratings = 4.78

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care West Dorset is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

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Meet the Team (4)

Aleasha

Aleasha Ellis

Job Title: Registered Care Manager

Joined: 2019

Aleasha has been working in care for nearly 9 years working in a range of care home and hospital settings.


She has recently graduated with a Bachelor of Science in Healthcare.


Aleasha joined the company in December 2019 as a Community Care Supervisor and has recently been promoted to Care Manager.


A very hands-on manager who believes in providing the very best care for all our customers.


Jackie

Jackie Galbraith

Job Title: Community Care Lead - Weymouth, Dorchester and Purbeck

Joined: 2023

Jackie has 10 years of experience in the community, hospitals, hospices and care homes. In this time, she has completed my NVQ levels 2 and 3.


Jackie is very hands-on and enjoys going out and visiting the customers and assisting them in their homes. Jackie is very experienced in end-of-life and dementia care.


In her spare time, Jackie likes to spend time with her family and friends and enjoys watercolour painting.


Adam

Adam Kerswell

Job Title: Training & Compliance Manager

Joined: 2020

Adam has been involved in care since a young age, as he was caring for a family member from the age of 12.


Adam travelled to America to be a sports coach for young people and children with learning disabilities for 3 summers between 2001 and 2003.


Adam has extensive care experience, varying from working in care homes, in the community, and as a home care manager.


Adam enjoys the behind-the-scenes of office work and care, putting together rotas and being a care Coordinator.


Interesting facts about Adam


1: Adam has done volunteer work for the London ambulance service as a first responder, involved in helping in the 2012 London Olympics
2: Enjoys playing Skittles at a local pub and has won trophies for the last 10 years


Emma

Emma Raven

Job Title: Care Coordinator

Joined: 2023

Emma has worked in the care industry since 2015 after completing a Diploma in Health and Social Care. In this time, Emma has completed a Leadership and Management qualification and undertaken various roles within the industry including Lead Coordinator, Deputy Manager and Welfare Manager roles. In her spare time, Emma is completing a diploma in Counselling Practice, enjoys drawing, traveling and seeing friends.


Frequently Asked Questions about Bluebird Care West Dorset

What Type of Services does Bluebird Care West Dorset offer?

Bluebird Care West Dorset offers Home Care.

How many Carers does Bluebird Care West Dorset employ?

Bluebird Care West Dorset employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care West Dorset to verify any information. View our terms and conditions. Bluebird Care West Dorset has a Platinum Service – more info.