Home Instead (Greenwich & Bexley)

130 Bellegrove Road, Welling DA16 3QR
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9.5 34 Reviews
  • Home Instead (Greenwich & Bexley), Welling
Home Instead (Greenwich & Bexley) provide a range of care services to suit adults at home, tailored to support independence and available for many specialist needs.

Home Instead is very proud to have been given a CQC rating of 'outstanding' (May 2019).

Areas of expertise include dementia care, with all objectives being person-centred and regularly assessed for any developments.

There is a strong focus on matching clients with the right caregivers, enabling a deep and trusting relationship to develop.

The minimum call is one hour and assistance can vary to suit many daily needs.

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Care Provided by Home Instead (Greenwich & Bexley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Thapa (Director)

Funding & Fees Guide for Home Instead (Greenwich & Bexley)

  • Prices

  • Available on Request

  • Live-in fees to be discussed at consultation based on the client's needs

Home Instead (Greenwich & Bexley) Reviews (34)

Total of 34, showing 1-20
9.5

Home Instead (Greenwich & Bexley) has a Review Score of 9.5 (9.517) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Greenwich & Bexley) has 34 reviews.

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Review from Marcia S (Daughter of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided excellent home support and personal care to my elderly mother and kept her living independently longer than would have otherwise been possible. I only stopped the service when she had to go into residential care.
The fact that a suitable carer was found and matched to Mum meant
there was a good affinity from the beginning. The same carer being there the majority of the visits was one of the reasons I picked Home instead, to begin with, and this worked very well for me. The cover was always given by the same people too which helped mum and didn't distress her or make her anxious as she got to know them all and they her and her routines.
Having a team leader to go to with any queries or concerns was also helpful and they could also be back up to visit when sickness or unexpected issues arose.
The other key factor I considered when choosing a carer was timings as Mum needed routine and the fact that the agreed times were always stuck to was beneficial.

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Review from J M (Daughter of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided outstanding care for my mum during her worsening health. Her carer went over and above to not only support my Mum, but the whole family as well. Home Instead were empathetic and flexible, adapting the care arrangements to suit my mum's changing needs. They truly are outstanding!

Reply from Fatta Thapa, Director at Home Instead (Greenwich & Bexley)

Thank you for your feedback, feedbacks such as this one motivates us to continually strive for excellent.


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Review from A M (Partner of Client) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carers are unfailingly polite, competent and knowledgeable. Office staff is very supportive.

Reply from Fatta Thapa, Director at Home Instead (Greenwich & Bexley)

Thank you for your feedback. Positive feedback such as yours motivates us to strive for excellence.


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Review from Gillian H (Daughter of Client) published on 20 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Greenwich & Bexley) provided my 91-year-old mother with carers while she was recuperating after a car accident. My mother lives alone, and my sisters and I all work and live at a distance, so we needed carers who could call in daily. The office managers (one in particular) made sure they
understood Mum's needs and went to great lengths to match her with suitable carers who could visit at our preferred times. Her two carers were both superb - friendly, professional, punctual, caring and kind. Everyone at Home Instead was very supportive and reassuring throughout Mum's recuperation, and I highly recommend them.

Reply from Fatta Thapa, Director at Home Instead (Greenwich & Bexley)

Thank you for your feedback. It has been absolute pleasure supporting mum, we are very glad that she is recovered and able to live independent in her own home.


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Review from F M (Daughter of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead for a few months now and have been very pleased with the care and support of both Mum and myself throughout. Her care hadn't been easy as her needs have changed regularly. Management has always been able to put extra care in when necessary at short notice and haven't minded
when I phone them loads of times a day to check things. The care is compassionate and I like the fact that where possible carers that she knows are found.

Reply from Fatta Thapa, Director at Home Instead (Greenwich & Bexley)

Thank you for your valuable feedback. We are pleased to hear that both, mum and you are happy with our service.


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Review from L S (Wife of Client) published on 7 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My relationship with Home Instead (Greenwich & Bexley) carers has been professional and wholly satisfactory.
The Home Instead (Greenwich & Bexley) have been friendly, reliable and punctual.

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Review from S E (Daughter of Client) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With the dedicated loving care and attention over several years from all the carers and office staff involved in looking after my mum she was able to remain in her own home until her death, which was really important to her.
I am particularly indebted to all the carers who visited Mum, but especially
the regular ones who came week after week and whose patience and kindness never ceased.

Reply from Fatta Thapa, Director at Home Instead (Greenwich & Bexley)

Thank you for your review, it was an absolute pleasure looking after Mum over the years, she was a gem.


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Review from Susan G (Daughter of Client) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother has had a local Home Instead carer for the past two months. On every visit, her carer is cheerful, kind, punctual and efficient. She always treats my mum with respect. Her housework skills are wonderful. She always remembers the small details. Mum and her carer have become friends
easily and Mum looks forward to her visits. The carer is becoming a family friend. It is wonderful for us to know Mum is so well supported.

Reply from Fatta Thapa, Director at Home Instead (Greenwich & Bexley)

Thank you, Susan, for your feedback, we are pleased to know that you and Mum are happy with our services.


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Review from Richard J (Husband of Client) published on 1 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, caring, empathetic and punctual.

Reply from Fatta Thapa, Director at Home Instead (Greenwich & Bexley)

Thank you Richard for your excellent review. Reviews such as this one, encourages and motivates our team to go above and beyond.


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Review from Karen C (Granddaughter of Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend enough the care given by Home Instead carers. They go above and beyond in all cases. The carers, the office admin staff - everyone!

Reply from Fatta Thapa, Director at Home Instead (Greenwich & Bexley)

Thank you for your review, we are glad you are very happy with our service.


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Review from P P (Client) published on 31 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service I receive from the carers is always excellent. They are prepared to work hard if required, ie wash floors, cook, iron clothes, put the washing out on the line, do some local shopping if needed.

Reply from Fatta Thapa, Director at Home Instead (Greenwich & Bexley)

Thank you, Peter, for your feedback; we are glad to hear that you are very happy with our services.


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Review from Jackie L (Daughter of Client) published on 28 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who had dementia looked forward to having her daily visit from a carer. They also went one step beyond to support my mother by talking to her on the telephone and always had the time to talk to her. Through Home Instead (Greenwich & Bexley) we managed to keep my mother in her home with their
support until she needed twenty four hour care. I was so glad I chose them.

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Review from Cordelia T (Daughter of Client) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother receives is fantastic, the care givers respect her preferences, are proactive in addressing any potential problems and she thinks the service is fantastic. The flexibility the service offers is amazing, they even managed an extra visit to get her ready and to a funeral that she
wanted to attend. It is a relief to me that I am confident that the service will contact me if there are any concerns and we work together to address them. So grateful that a friend recommended Home Instead (Greenwich & Bexley).

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Review from S A (Daughter of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always delighted and impressed with the excellent quality of service from Home Instead. All the staff I have interacted with are professional, compassionate, organized and competent. Any questions/requests I have are replied to promptly. Their insight and expertise is an asset. My mum looks forward
to her visits from her Carer, who is friendly, skilful, patient and respectful at all times.
Knowing that my mum is receiving such excellent care gives me peace of mind. Thankful to a great team/ organization.

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Review from Angie C (Niece of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead was able to provide urgent overnight care for my uncle at very short notice. We were thankful that they were able to visit us that very day and put everything in place. We were immensely relieved, and the peace of mind was priceless.

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Review from Heather G (Next of Kin) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative changed to Home Instead after receiving services from another agency. From our work as health care professionals, my partner and I are aware of the issues and needs of an elderly person with disabilities living alone at home. We were constantly worried leaving our relative alone at home
with his previous care providers.
Now, we are confident that his emotional, as well as practical and physical needs, are being met. His Home Instead CAREgivers are genuinely interested in him as a person, and physical aspects of care are delivered to maintain his dignity - he felt like an object with his previous agency.
He told us, 'I am happy with the service I receive, and I feel very relaxed'. Home Instead's charges are higher than his previous provider, but fortunately, he has income and savings to meet these costs, and the services he receives are an investment in his physical and mental health. With Home Instead, he is able to experience companionship and enjoyment.

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Review from Steve J (Son of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. One key positive is the continuity of the carer. My father in law always knows the carer who will be looking after him. This is very important as it builds excellent relationships. The management are excellent, always easy to contact if necessary.

Reply from Fatta Thapa, Director at Home Instead (Greenwich & Bexley)

Thank you Steve for submitting the review, greatly appreciated.


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Review from Anstey B (Daughter of Client) published on 12 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Home Instead highly enough.


The care my mother and father have received over the past 2 years has been outstanding from both fantastic, empathetic managers and care givers alike.


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Review from Paul (Son of Client) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead were recommended to us when my mum, at the age of 99, required assistance in bathing. To start with a carer would visit once a week to bath mum but as her needs increased over a 13 month period so it became necessary to increase the contact hours from Home Instead, so that just before mum
entered her nursing home she was receiving 2 hours care a day.
My experience of Home Instead was entirely positive; the carers were professional, sympathetic to my mum's needs, always punctual and would go way beyond the strict job description to assist in whatever way they could. The front-line staff were ably backed up by those in the office, who always responded quickly to my mum's changing needs.
I grew to rely heavily on the expertise of both the carers and office staff of Home Instead for advice with regard to looking after my mum and I am able to recommend the company unreservedly.

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Review from S K (Wife of Client) published on 17 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has Alzheimer's and we had support that will focus on occupying and providing companionship for him, plus some minor household tasks.
The 2 people from Home Instead seem to be very well suited. They are really nice people, very happy to go along with my husband and I. Home Instead selected
them to be compatible. It would be useful if they had specific dementia training.

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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Home Instead (Greenwich & Bexley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Home Instead (Greenwich & Bexley) is calculated as follows: ( (34 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Greenwich & Bexley) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Frequently Asked Questions about Home Instead (Greenwich & Bexley)

What Type of Services does Home Instead (Greenwich & Bexley) offer?

Home Instead (Greenwich & Bexley) offers Home Care.

How many Carers does Home Instead (Greenwich & Bexley) employ?

Home Instead (Greenwich & Bexley) employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Greenwich & Bexley) to verify any information. View our terms and conditions. Home Instead (Greenwich & Bexley) has a Platinum Service – more info.