Home Instead (Greenwich & Bexley)

130 Bellegrove Road, Welling DA16 3QR
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9.5 34 Reviews
  • Home Instead (Greenwich & Bexley), Welling
Home Instead (Greenwich & Bexley) provide a range of care services to suit adults at home, tailored to support independence and available for many specialist needs.

Home Instead is very proud to have been given a CQC rating of 'outstanding' (May 2019).

Areas of expertise include dementia care, with all objectives being person-centred and regularly assessed for any developments.

There is a strong focus on matching clients with the right caregivers, enabling a deep and trusting relationship to develop.

The minimum call is one hour and assistance can vary to suit many daily needs.

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Care Provided by Home Instead (Greenwich & Bexley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sonia Thapa (Director)

Funding & Fees Guide for Home Instead (Greenwich & Bexley)

  • Prices

  • Available on Request

  • Live-in fees to be discussed at consultation based on the client's needs

Home Instead (Greenwich & Bexley) Reviews (34)

Total of 34, showing 21-34
9.5

Home Instead (Greenwich & Bexley) has a Review Score of 9.5 (9.517) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Greenwich & Bexley) has 34 reviews.

Overall Experience

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Review from J C (Client) assisted by family/friend published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service given by Home Instead. I am treated kindly and with dignity and everything is done to my liking.

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Review from P P (Son of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring service. Reliable. Flexible. Go the extra mile to offer bespoke care.

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Review from R H (Daughter of Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This Care Service has proved invaluable. All the staff from Admin staff to Caregivers have been friendly and competent and reliable and accessible. Most importantly the individual caregivers have been incredibly compassionate, capable, understanding and reliable. Mum has had the same care covers consistently
for most of the time, and for the rare occasion of illness etc covering staff have also been consistent and familiar. Any queries I have had have been dealt with helpfully and every effort made to accommodate our wishes.

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Review from J P (Daughter of Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cleaner review - very good, polite.

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Review from S F (Daughter of Client) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has a carer who takes her to Wednesday art class. It is very enjoyable for mum. The communication of management is very good.

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Review from P M (Client) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers I have met, meet everything I expected in their care.

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Review from R J (Daughter of Client) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been very helpful and giving us peace of mind knowing my Dad is being seen twice a day, every day.

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Review from A P (Daughter of Client) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been an amazing company to deal with. They have supported the family throughout a difficult period, where Mum was in respite and hospital. They made the transition from hospital to home effortless for us as a family, and the carers we have in for Mum are so caring and professional.
All in all, I couldn't imagine using another agency now that I have the excellent support of all Home Instead Staff.

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Review from E S (Client) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service providers that consider my needs and deliver with care and consideration.

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Review from K M (Daughter of Client) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided by Home Instead. The carers are excellent and always the right choice in carers are provided. They provide exceptional service and are always caring, kind and understanding. The staff at the office are very supportive and always attentive.

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Review from P G (Client) published on 19 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfactory, but some unnecessary questions asked.

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Review from S E (Niece of Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were absolutely delighted with the service provided. So much care, consideration and attention to detail. My aunt was able to trust and relax which helped her well-being enormously. Our home help had such a warmth and big heart, that touched and bought comfort to both me and my aunt. She was discreet,
sensitive and flexible and fitted right in with the running of the household.
We were kept well informed about everything and found the service to be efficient and reliable.
It's been such a great help and a real pleasure to have our particular home helper.
Thank you.

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Review from S G (Daughter of Client) published on 11 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed help for my mum (now aged 96) after she fell and was hospitalised for over 4 weeks.
This agency's manager spent a long time in a face to face interview with me, then with mum, to establish her needs and they took care to find someone mum would get along with.
Her needs have grown a bit
since we first started but all has gone smoothly.
Her welfare and safety are paramount and I am kept informed of anything they think might become an issue. Better still they understand the situation and can give practical advice and help. Simply marvellous.
Yes, they are a little more expensive than other agency's but then you get what you pay for!

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Review from Beverley S (Daughter of Client) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carer/care given provided by Home Instead was a great help to my mum and the family. She was caring and friendly and we all felt comfortable and happy. She was always happy to help out and kept us informed of any problems. When someone is caring and enjoying their work, it always shows.

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Current Review Score: 9.5 (9.517)

Overview of Review Score

The Review Score of 9.5 (9.517) out of 10 for Home Instead (Greenwich & Bexley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for Home Instead (Greenwich & Bexley) is calculated as follows: ( (34 Excellents x 5) + (1 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Greenwich & Bexley) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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