We Care SW Ltd

32 Fore Street, Heavitree, Exeter EX1 2QL
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9.2 14 Reviews
  • We Care SW Ltd, Exeter
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Care Provided by We Care SW Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • We Care SW Ltd
  • Person in charge
  • Toni Morgan (Director)

Funding & Fees Guide for We Care SW Ltd

  • Prices

  • £25.00 per hour
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We Care SW Ltd Reviews (14)

9.2

We Care SW Ltd has a Review Score of 9.2 (9.222) out of 10, based on 11 reviews in the last 2 years. Over all time We Care SW Ltd has 14 reviews.

Overall Experience

  • 6
  • 7
  • 0
  • 1
  • 0

Date Published

14
0
0
11
3

Review from Penny H (Sister of Client) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I met the field manager on site as it was the first visit after my sister's return from hospital and sadly she had fallen over.
I raised the question of increasing visits and found her sympathetic to the situation that presented itself. She was proactive and willing to help as much as she could.
Since
then she kept me updated with my sister's progress through the system.
I am very impressed with her proactivity and helpfulness.

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Review from Jill D (Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful, warm, friendly, reliable carers who do all I ask of them and more.
Times of arrival are hugely variable, but I do understand that previous visits dictate this. This means that the schedule I receive by email is not always one hundred per cent accurate, including the name of the carer who
will be arriving. However, this is of little importance in the scheme of things!

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Review from Dianne R (Power of Attorney of Client) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Various difficulties with carers and admin. Loss of keys causing expense. Unhelpful carers that caused client distress. Unfortunately, there is not an alternative provider so we battle on as best we can.

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Review from Jan H (Daughter of Client) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All care staff are very friendly and sympathetic to mum's changing needs as with Advanced Vascular Dementia no two days are the same. I find they always treat her with respect and dignity. And always have a smile for her. As with any new company, there are always teething problems, and I have found
the office staff/management team will listen with respect and will implement the changes needed as soon as is feasibly possible. For this, I would like to say a big thank you to all at We Care SW for listening to my concerns and especially for the care given to my mum.

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Review from A R (Next of Kin) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Most of the careers are very helpful caring and do all that they are asked to do, our only comment would be an earlier visit! She doesn’t want to wait for breakfast and wash until 9.45! We do however appreciate the help your service is providing.

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Review from Kerry C (Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used We Care for over 2 years and in that time there have been lots of changes to my mum's care.
I have always found them very accommodating and helpful, especially in times of an emergency.
My mum is 84 with dementia and lots of underlying health problems to which they are very mindful and
caring.
My mum adores the girls that visit and I would not hesitate to recommend them.

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Review from Jane M (Daughter of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers very professional and compassionate. Mum looks forward to their visits and feels more confident knowing they are there to support her. I occasionally need to make contact to cancel visits or update on medication etc. My requests are always dealt with efficiently and with warmth and understanding.
I'm grateful to them all.

Reply from Toni Hawkins, Registered Manager at We Care SW Ltd

Thank you Jane for your kind words, it is a pleasure to support Mum and work alongside you to ensure Mum receives the care she deserves.
Many Thanks.


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Review from Gillian S (Wife of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers are very pleasant and friendly to both myself and my husband. They mostly come on time and leave everything tidy. They take careful note of the condition of my husband and tell me if they notice anything wrong with him

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Review from A C (Client) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice people, ready to help with most things. Happy with the treatment received.

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Review from S S (Wife of Client) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the carers helpful and caring and help me with looking after my husband.

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Review from Wendy B (Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been with we care now a few years now, overall the care I receive is very good all the carers are courteous, polite and respectful. There has been a few issues in the past but they have been resolved quite quickly.

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Review from Louise W (Daughter of Client) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This week we have re-activated a care package for my mother when she was discharged from hospital after a long stay. She was a little anxious about coming home but the team at Kinder Care were so exceptionally welcoming that she was quite overwhelmed at the attention and kindness they have shown. Two
members of staff, in particular, have been superb. Knowing that the team genuinely care for my mum has made the whole process much less stressful for the whole family and I recommend them unreservedly.

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Review from M B (Client) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and services provided by Kinder Care. Carers are all very polite and helpful.

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Review from Sylvia M (Client) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There has been only one exception to acceptable and efficient care - this individual is no longer employed. I'm only too happy to recommend the company for friendly and willing care!

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Current Review Score: 9.2 (9.222)

Overview of Review Score

The Review Score of 9.2 (9.222) out of 10 for We Care SW Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.222 for We Care SW Ltd is calculated as follows: ( (30 Excellents x 5) + (24 Goods x 4) + (4 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 63 Ratings = 4.222

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for We Care SW Ltd is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about We Care SW Ltd

What Type of Services does We Care SW Ltd offer?

We Care SW Ltd offers Home Care.

How many Carers does We Care SW Ltd employ?

We Care SW Ltd employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact We Care SW Ltd to verify any information. View our terms and conditions. We Care SW Ltd has a Basic Service – more info.