Four Oaks Healthcare

Fort Dunlop, Fort Parkway, Birmingham B24 9FE
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9.0 61 Reviews
  • Four Oaks Healthcare, Birmingham
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Care Provided by Four Oaks Healthcare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Owner
  • Four Oaks Healthcare
  • Person in charge
  • Larry Muzondo (Manager)
Are you the Owner/Manager of Four Oaks Healthcare? View your Advertising Options

Four Oaks Healthcare Reviews (61)

Total of 61, showing 1-20
9.0

Four Oaks Healthcare has a Review Score of 9.0 (8.989) out of 10, based on 4 reviews in the last 2 years. Over all time Four Oaks Healthcare has 61 reviews.

Overall Experience

  • 31
  • 26
  • 3
  • 0
  • 1

Date Published

61
0
1
4
57

Review from M M (Mother of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is very happily settled, well looked after by her carer. They get on well, and the bonus is that her carer remains the same person most of the time, which she really likes, as she finds it difficult when her routine is changed.

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Review from Christine T (Sister of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The first six months have been very satisfactory. Issues resolved as soon as possible. To continue for however long.

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Review from Ingrid B (Daughter of Client) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really pleased with the care that Mum has received from Four Oaks, particularly one carer, as she got Mum to walk and feed herself, but unfortunately, the poor carer was rushed to hospital, and Four Oaks was contacted, and within a few hours a new carer arrived to help Mum. We were very impressed
by the level of service during this stressful time. The other carers have all been good and worked hard; they all deserve a medal. Please say a special thank you to our original carer and all the carers for their hard work.

Reply from Susan N Martins, Live in Care Manager at Four Oaks Healthcare

It's always lovely to receive such feedback about our staff.


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Review from Sarah B (Daughter of Client) published on 29 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been having care since August 2023 and has complex needs. We can't say enough about the carers. They are attentive, caring and most of all compassionate. We are really glad we chose Four Oaks Healthcare as our mum's care provider.

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Review from P C (Friend of Client) published on 27 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall the care that is being delivered by Four Oaks Healthcare is now quite good. We know the carers which is important to us. The lady who lives with me is quite happy/comfortable with the carers. The carers are mindful of her disability and her mental state e.g. her moods. The carers are doing a
good job and the lady living with me is happy with the carers.

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Review from Samantha M (Daughter-in-law of Client) published on 9 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything that Four Oaks Healthcare is very good. All carers are very good, all care needs are met. My father-in-law is very happy with everything that is provided for him.

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Review from M G (Son of Client) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care mom has received is generally satisfactory.

Reply from Susan Nyika, Director at Four Oaks Healthcare

Thank you for the review, we will aim to move to excellent.


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Review from Francis P (Husband of Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the carers are pleasant and put my wife at ease. They are always on time except when circumstances change (unavoidable). They always ask if we need help in other ways and say we may need appliances to aid my wife in any way in the future.

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Review from D M (Husband of Client) published on 11 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been with them since 21/09/20 but very impressed with management and carers. Friendly, helpful and management very professional.

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Review from Beverley B (Mother of Client) published on 21 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time Four Oaks have looked after my daughter, their team have been responsive and sensitive to her needs, trying very hard to make appropriate matches for her live-in carers. They have some super carers who really go the extra mile to help their client and form a good relationship bond,
even when there has been some adverse behaviour due to mental health issues. It has not been easy in the covid world we have currently to meet the needs of clients who sometimes have to shield, and Four Oaks carers have been excellent in doing so for my daughter.

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Review from Steve S (Friend of Client) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the work done by the staff at all levels. My friend appreciates the visits and trusts the carers.
I have observed them being very patient with a client who needs their support. I have communicated my appreciation to the management.

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Review from Azeem A (Son of Client) published on 14 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agency is good, carers are good. Since my dad came out of the hospital, he had a massive improvement in terms of health. I am happy with the service.

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Review from Zaiqa Q (Mother of Client) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The service we receive from Four Oaks is good. The carers are outstanding, always there for support and help with my son's needs, with dignity and respect. All his needs are met, personal care and health care.

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Review from Carol T (Great-Niece of Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very professional staff, treated my great aunt with a great amount of respect, despite the fact that she could sometimes be very independent.

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Review from Carole R (Daughter of Client) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the service you provide for my mother, such kindness.

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Review from Doreen M (Client) assisted by family/friend published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with carers at the moment.

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Review from Dawn M (Daughter of Client) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service and the carer. The carers are very kind and caring and treat mum with respect.

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Review from Stuart M (Son of Client) published on 20 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I do not recommend this company for people who need dementia care having used it for 6 months for both parents with Alzheimers. When engaging them, they assured no more than 5 different carers would be used, the average was 11 per month. We asked for the care calls at a set time this never happened
and varied by up to 2 hours. Communication skills were poor and some carers didn’t demonstrate confidence in their skills. They didn't contact the family when a carer contacted 111 when thought my mother had taken the wrong medication. We only became aware when receiving a call from Social Services. They never managed to get her to take her medication regularly.
The manager arranged a meeting to discuss the care plan, they did not turn up but sent a care coordinator instead, who revealed that not all the carers being used were fully dementia trained.
We engaged a specialist dementia care company who within days, had them both eating some hot meals again something Four Oaks Health Care didn’t manage.

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Review from Peter D (Husband of Client) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came out of hospice after a lengthy spell, achieving this was a blessing. Arriving home (much stress) we found our carer present. Her obvious woes were allayed, she was immediately aware we were Christians. Her years of experience became obvious, very conscientious and thorough; it has been
a challenge (my wife has 4 serious problems). Medical yes, but her patience, her enormous TLC. My wife is very poorly, the carer can help her. It is really a family situation.

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Review from Paull K (Son of Client) published on 5 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Perhaps the biggest single plus about Four Oaks over previous care providers is the ability to provide continuity of carer. I am convinced my mother has benefited from the stability of having the same compassionate, competent and dedicated carer for the past eight months. barring holiday leave.

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Current Review Score: 9.0 (8.989)

Overview of Review Score

The Review Score of 9.0 (8.989) out of 10 for Four Oaks Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.739 for Four Oaks Healthcare is calculated as follows: ( (17 Excellents x 5) + (6 Goods x 4) ) ÷ 23 Ratings = 4.739

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Four Oaks Healthcare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Four Oaks Healthcare

What Type of Services does Four Oaks Healthcare offer?

Four Oaks Healthcare offers Home Care.

How many Carers does Four Oaks Healthcare employ?

Four Oaks Healthcare employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Four Oaks Healthcare to verify any information. View our terms and conditions. Four Oaks Healthcare has a Basic Service – more info.