Heartfelt Care Yeovil and Sherborne

11 -12 High Street, Yeovil BA20 1RG
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8.0 25 Reviews
  • Heartfelt Care Yeovil and Sherborne, Yeovil
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Care Provided by Heartfelt Care Yeovil and Sherborne

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Heartfelt Care Yeovil and Sherborne Ltd
  • Person in charge
  • Dominic Cole (Director)
Are you the Owner/Manager of Heartfelt Care Yeovil and Sherborne? View your Advertising Options

Heartfelt Care Yeovil and Sherborne Reviews (25)

Total of 25, showing 1-20
8.0

Heartfelt Care Yeovil and Sherborne has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Heartfelt Care Yeovil and Sherborne has 25 reviews.

Overall Experience

  • 20
  • 4
  • 0
  • 0
  • 1

Date Published

25
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24

Review from Nicolette W (Next of Kin) published on 4 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Heartfelt Care Yeovil and Sherborne care to be very helpful with advice and suggestions of what care would be best suited. The carers were hardworking, friendly and helpful which gave me peace of mind. Thank you so much, greatly appreciated.

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Review from Christopher P (Son of Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Their carers are excellent, however, their emergency care is rubbish. Twice recently my mother needed attention in the evening and both times they had nobody who could attend. Their suggestion was that we should contact the district nurses even though we contacted them well before 9.45 pm, which they
told us was the latest time they could take a call for someone to attend.

Reply from Chris Bourke, Director at Heartfelt Care Yeovil and Sherborne

As we have confirmed to you in writing, we do not, and have never agreed to provide an emergency service, but we have always helped at short notice if we can. Thank you for rating our care staff 5 stars. We note that your mother has now asked us for an evening visit each day to ensure she is comfortable for bedtime, which is being arranged.


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Review from Paul D (Son of Client) published on 15 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers were very professional and took good care of Mum, despite meeting some resistance in the first few weeks from Mum. Mum did comment favourably about one staff member in particular. The carers always turned up for appointments - occasionally a bit late.

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Review from Helen C (Daughter-in-law of Client) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find Heartfelt Care Yeovil and Sherborne to be a very caring company. Fairly punctual in their visiting times and usually the carers go the extra mile with their care being very conscientious in looking after my mother-in-law.

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Review from S N (Daughter of Client) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very pleased with the support supplied by Heartfelt. Carers have mostly been very good and arrived on time. Maybe, an inexperienced carer could please read the care plan and not listen to the client who has memory problems. I would like to sincerely thank the carers who during covid have carried
out their duties without fail. Also, the management for making sure a carer has always been available during these difficult times.

Reply from Chris Bourke, Strategy Manager at Heartfelt Care Yeovil and Sherborne

Thank you for your kind comments, much appreciated. With your Mother being that bit further out from our usual coverage it is a shame we have to charge a little bit more for mileage.


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Review from David A (Son of Client) published on 20 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With my elderly father living at home on his own, I think the biggest risk is falling over, this happened again recently and previously, the Heartfelt carer was first on the scene to help my father. Taking responsibility for the situation and knowing exactly what to do. The daily care provided by Heartfelt
enables my father to continue living in his familiar surroundings, confident that he has exactly the support he needs.

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Review from Helen C (Friend of Client) published on 18 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heartfelt Care have been absolutely brilliant in the care they have given. We have found them to be 100% reliable, totally professional and cannot fault them in anyway.
Would highly recommend.

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Review from M H (Grandson of Client) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers were brilliant and very caring. Office staff very helpful too.

Reply from Chris Bourke, Strategy Manager at Heartfelt Care Yeovil and Sherborne

Thank you for the review, much appreciated by all the team.


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Review from H L (Daughter of Client) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been receiving support from Heartfelt Care for 6-months. I cannot fault their care, professionalism and overall attitude to "go the extra mile". Sincerely thank you for all you do.

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Review from S W (Daughter of Client) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the few weeks that the Heartfelt Care team looked after Dad, the care and attention given was amazing. They would always ask Dad if it was ok to wash and dress him or ask what he would like to eat, so he felt he still had control. The team would have a laugh and banter with him; which he enjoyed.
The team were also a big support to all of us as a family in Dad's last days. It was very reassuring for us that he was having the best care in his own home.

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Review from J S (Daughter of Client) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very 'can do' and caring ethos exists with this company. All requests are cheerfully undertaken and generally care is above and beyond what might be expected. Their services have enabled my mother to remain in her home for as long as possible. Administration is also of a high professional standard.

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Review from Patricia P (Client) published on 9 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was treated with dignity and a welcoming smile and politeness. They all helped me feel a lot better and very clean and looked forward to their visit.

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Review from Tracey T (Daughter of Client) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad and indeed our whole family were treated with the utmost care, dignity and understanding at all times. Nothing was too much trouble and our own wishes were always adhered to. The carers were as punctual as possible, always kind and compassionate and treated my dad and his home with total respect.
Their impact at a most difficult time was invaluable to dad and our family. Thank you!

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Review from N C (Son of Client) published on 15 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to Heartfelt Care, my mother was able to live independently in her own home for many more months than would otherwise had been the case. They handled various panics, as well as the routine tasks with skill and care. They have my thanks and gratitude and mum's too.

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Review from S M (Client) published on 1 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience has been one of pleasure. Every carer was most thoughtful and such a help when I was useless after my operation. Nothing was too much for them they had to sleep the night for the first fortnight which I taught some of them how to light a fire! Most cheerful and bright at all times. Although
I don't need the help now I miss them coming in every morning.

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Review from E B (Daughter of Client) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heartfelt Care cared for my parents whilst they lived at home. My dad had dementia and my mum has Parkinson's Disease. The kindness shown by the carers and the understanding from the manager was amazing. The hour a day they spent at home each day meant that dad could stay at home as long as possible
before moving into full-time care and meant that mum could spend those precious months with him supported by people who she trusted.
It's very hard accepting help and allowing people to share your home and family. Heartfelt Care made it much easier.

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Review from L S (Friend of Client) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely impressed by the care received by Heartfelt care. All the staff seem to really care about what they are doing. Like many elderly people, my friend gets lonely and the staff at Heartfelt always make time to have a chat with her. They seem willing to go the extra mile. We would not hesitate
to recommend them.

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Review from S B (Friend of Client) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always happy to help and accommodate our ever-changing situation. Feel confident that if we have a problem or something hasn't been done as we would like, that they will take it onboard and work with us to change it.
Mum has become very fond of some of the regular Carers, which has helped her wellbeing.

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Review from Linda M (Wife of Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All my instructions were carried out to the letter. No problems were met and my husband was very happy with everything, as was I.

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Review from Rachel P (Daughter of Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was extremely happy with the care provided for my mother by Heartfelt Care. The carers were very friendly and willing to do things as we wanted. Back in the office they were very helpful and did their utmost to give us carers at the times we wanted and were always willing to answer any queries. I
would certainly recommend Heartfelt Care.

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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Heartfelt Care Yeovil and Sherborne is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Heartfelt Care Yeovil and Sherborne is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Heartfelt Care Yeovil and Sherborne is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Heartfelt Care Yeovil and Sherborne

What Type of Services does Heartfelt Care Yeovil and Sherborne offer?

Heartfelt Care Yeovil and Sherborne offers Home Care.

How many Carers does Heartfelt Care Yeovil and Sherborne employ?

Heartfelt Care Yeovil and Sherborne employs 21 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Heartfelt Care Yeovil and Sherborne to verify any information. View our terms and conditions. Heartfelt Care Yeovil and Sherborne has a Basic Service – more info.