Heartfelt Care Yeovil and Sherborne Reviews (25)
Heartfelt Care Yeovil and Sherborne has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Heartfelt Care Yeovil and Sherborne has 25 reviews.
Review from Anthony V (Brother-in-law of Client) published on 27 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Ken C (Son-in-law of Client) published on 26 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Angela B (Daughter of Client) published on 22 March 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Lunchtime - Everything going well except for some timing issues and please remember, no new carers without a first visit with one of the regulars.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Philip D (Son of Client) published on 6 March 2018
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from R P (Client) assisted by family/friend published on 15 February 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
The Review Score of 8.0 (8.000) out of 10 for Heartfelt Care Yeovil and Sherborne is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
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a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for Heartfelt Care Yeovil and Sherborne is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
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b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Heartfelt Care Yeovil and Sherborne is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
