Concept Care Solutions (Southend-on-Sea)

35 Clarence Street, Southend-on-Sea SS1 1BH
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4 Reviews
  • Concept Care Solutions (Southend-on-Sea), Southend-on-Sea
Concept Care Solutions, Leigh-on-Sea, provides a flexible service tailored to the needs of each service user, focused on supporting independence and achieving continuity.

All care and support workers are fully trained and CRB checked, available to assist older and disabled people in their own homes, as well as adults recovering from illness or living with dementia.

Person-centred care planning is incorporated into all provision, which can include many specialist requirements.

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Care Provided by Concept Care Solutions (Southend-on-Sea)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Edith Fongho (Manager)

Funding & Fees Guide for Concept Care Solutions (Southend-on-Sea)

  • Prices

  • Hourly Care (Per Carer) £27.00 / Per Hour
    Live-in Care (Per Day) £210.00/ Per Day
    Waking Night (Per Night) £190.00 / Per Night
    Sleep-in (Per Night) £120.00 / Per Night

Concept Care Solutions (Southend-on-Sea) Reviews (4)

Over all time Concept Care Solutions (Southend-on-Sea) has 4 reviews.

Overall Experience

  • 3
  • 1
  • 0
  • 0
  • 0

Date Published

4
0
0
0
4

Review from Carol F (Daughter of Client) published on 8 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Concept Care Solutions was appointed care providers for my mum approximately seven weeks ago. They have provided one main carer and a bank of additional carers that are getting to know Mum and what her needs are. This is providing continuity of care for Mum, whose Alzheimer's is advancing and we as
a family are now Mum’s voice and act on her behalf. The management team lead very well and they have taken on board every routine and advice that best suits Mum’s care needs and the package has been tailor made and tweaked where necessary, to ensure everything is put in place to enable Mum to stay in her home. It is a joy to witness the caring nature of especially the main carer, who listens to advice given and professionally ensures Mum’s care needs are fulfilled. I have not witnessed any rushed visits. The pass system used by Concept Care Solutions is a brilliant way for the family to keep up to date with the care given and the length of visits. I would highly recommend Concept Care Solutions.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Good morning Carol,


Thank you for the lovely review
We pride ourselves on delivering person-centred care.
We are so pleased that the experience that your mum is having is being supported in this way with continuity.
We will ensure that the team in Essex are made fully aware of the great teamwork they are providing.
Best wishes.


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Management

Treated with Dignity

Value for Money

Review from Dawn H (Daughter of Client) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my dear mum has been exceptional. The carers were always respectful, polite, friendly and often went above and beyond to ensure my mum was comfortable. They always attended with a cheery nature no matter what they had to do. They were always punctual and never rushed their visits but
took the time to ensure their job was done thoroughly and professionally. In my mum's 12 weeks of care, their standards always remained high. Myself and my siblings actually grew close to a number of the regular carers as they made the difficult visits more bearable. We would never have been able to do what they did to ensure our mum's safety and comfort in such a dignified manner. I can’t sing their praises enough - they truly are angels on earth for which I and my siblings truly thank each and everyone one of them. We will miss seeing their joyful faces.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you so much for your positive feedback, we pride ourselves on ensuring that our clients and families receive a good outcome and feel supported.


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Review from Geoffrey L (Son of Client) published on 9 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Concept Care Solutions provided excellent care service to my father during a very difficult time with his deteriorating health. They fully supported all his needs and were extremely caring and professional. The family were grateful for all their care and compassion.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Hello Geoffrey
We are pleased that Concept Care Solutions met all of your expectations in your difficult time, thank you for your review.
From all at concept Care Solutions.


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Review from R T (Sister-in-law of Client) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care received was outstanding in terms of treating the client with dignity and respect. Good negotiations, despite the difficult situation.

Reply from Alex Cook-Poulson, Manager at Concept Care Solutions (Southend-on-Sea)

Thank you very much for your review; we are happy that you have found Concept Care Solutions supportive, and we really do appreciate your time with sending this.


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Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 7 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Concept Care Solutions (Southend-on-Sea)

What Type of Services does Concept Care Solutions (Southend-on-Sea) offer?

Concept Care Solutions (Southend-on-Sea) offers Home Care.

How many Carers does Concept Care Solutions (Southend-on-Sea) employ?

Concept Care Solutions (Southend-on-Sea) employs 75 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Concept Care Solutions (Southend-on-Sea) to verify any information. View our terms and conditions. Concept Care Solutions (Southend-on-Sea) has an Enhanced Service – more info.