UKG Care Havant

Unit C2 Cairo Place, Endeavour Business Place, Havant PO9 1QN
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9.5 47 Reviews
  • UKG Care Havant, Havant
UKG Care Havant believes everyone should be able to live life to the full, regardless of age or disability. For them, this means not only looking after your physical needs, but also taking care of your emotional wellbeing. Their approach to care centres on client happiness and their main aim is to help those they care for stay independent for as long as possible.

They think care begins with respecting and responding to the choices their clients make about their support. They work closely with you, and those closest to you – getting to know you really well, so that they understand your unique requirements.

What you can expect from UKG's personalised care:
Care designed exclusively around you
Timed visits to fit in with your way of life
Continuity of care staff, to make you feel at ease
Reliability – they won’t let you down
Responsive to change – your care will always meet your needs
Vetted, experienced and highly trained staff

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Care Provided by UKG Care Havant

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • UKG Lifestyle Ltd t/a UKG Care
  • Person in charge
  • Christina Winchester (Registered Manager)

Funding & Fees Guide for UKG Care Havant

  • Prices

  • FREE ASSESSMENT AND FREE FIRST CARE VISIT


    Weekdays (Mon-Fri)
    Hourly care starts from £27.00


    Weekends (Sat-Sun)
    Hourly care starts from £28.50


    Live-in care starts from £195 per day

  • Care visits from 30 minutes
    Companionship and complex care services are available

UKG Care Havant Reviews (47)

Total of 47, showing 1-20
9.5

UKG Care Havant has a Review Score of 9.5 (9.462) out of 10, based on 25 reviews in the last 2 years. Over all time UKG Care Havant has 47 reviews.

Overall Experience

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  • 20
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  • 3
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Date Published

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22

Review from Eddie H (Husband of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team went far beyond what was expected, not only meeting my wife's every need but also making strong connections with her that bring her comfort and laughter. Their dedication and commitment are truly exceptional, whether they were helping with daily routine, sharing stories, or simply being a reassuring
presence to her. For this, I am eternally grateful.
Thank you to the carers and the team.

Reply from Natasha Waldron, Director at UKG Care Havant

We're deeply moved by your kind words and so grateful to hear that our team has been a comforting presence for your wife. It's truly our privilege to be a part of her life, and we're glad to know that the personal connections and care provided have made a difference. Our carers are passionate about going above and beyond, and your feedback inspires us to keep providing this level of commitment. Thank you for allowing us to be there for her and for sharing this experience, truly brightens our day.


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Review from O B (Daughter of Client) published on 2 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing people helped us through a very difficult time. Couldn't have done it without these lovely carers.
Every carer was kind, respectful and professional and took their time to provide the best possible care to my mum.
Thank you.

Reply from Natasha Waldron, Director at UKG Care Havant

We're deeply touched by your words and honoured to have been there for you and your mum during such a challenging time. It means the world to us to know that our carers were able to provide the kindness, respect and care your family deserved. We're here for you whenever you need us and we're grateful for the trust you've placed in us. Thank you again for sharing your experience!


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Review from Terry D (Husband of Client) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At my time of life, I don't do reviews but UKG Care has been exceptional, from their office staff to all of their carers. My wife has help every morning. They all carry out all of my wife's requirements with a kind and happy manner. She looks forward to seeing them every day, which starts her day feeling
bright and happy. One of her main carers should be called "Tina Turner" because she is simply the best.

Reply from Sam Beaumont-Terry, Financial Controller at UKG Care Havant

Thank you for taking the time to complete our review. I am glad that you are happy with the service you are receiving. Please do not hesitate to contact us if you have any issues in the future.


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Review from T J (Friend of Client) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent set of carers, very grateful for the help and support provided by the whole company, could not have managed without them. Truly fabulous and caring, professional and reliable, would highly recommend.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you so much for your kind words! We're thrilled to hear that our team has made a positive impact and provided the support you needed. It's truly rewarding to know that our efforts are appreciated. Your recommendation means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out.


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Review from J G (Father of Client) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

This review should cover 2023/24. Whilst the care staff are generally excellent, the management of this company is not. I am constantly having to phone about the roster. Changes are made without confirmation or notification, not even a phone call. Last night was a typical example when we were expecting
one carer and another turned up. Another issue is timekeeping. We expect someone at one time and they turn up at another. I once tried to talk to the branch manager about our situation and was promptly told to speak to the rostering department. It seemed beneath her to speak to me. Last night I had the phone put down on me under the excuse that the person suddenly couldn’t hear me. When I phoned back another person answered who had no trouble hearing me at all. I have now advised the company we will not train any more staff and that if anyone shows up for a duty who is new they will not be admitted. It’s happened too many times (over a dozen) after 8 months and still no regular team.

Reply from Natasha Waldron, Director at UKG Care Havant

We deeply regret the experience you've had with our services. It's truly important to us that every interaction leaves you feeling valued and supported. I want to assure you that our Registered Manager has reached out to address your concerns and has initiated our complaints procedure to thoroughly investigate and resolve this matter. Your feedback is invaluable, and we are committed to addressing any issues to ensure your satisfaction. Thank you for bringing this to our attention, and please know that we are dedicated to making things right for you.


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Review from R D (Client) published on 30 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

Very happy with the carers, very satisfied but not happy with my times keep changing all the time. If you haven't got enough staff, carers etc, would be a good idea to get the agency back up, don't agree with walkers with being winter, them getting wet worries me.

Reply from Natasha Waldron, Director at UKG Care Havant

I appreciate your positive feedback regarding our carers; it's wonderful to hear that you're satisfied with their service. I also want to address your concern about the changing schedule and the use of walkers during winter.
Firstly, I'm glad to inform you that the walkers choose their shifts based on their preferences and we respect their decisions. However, if this poses an issue for you, we are open to discussing potential amendments. We understand the importance of consistency for our clients.
Regarding the schedule changes, I want to assure you that we are actively working to ensure stability in our staffing. Your suggestion about having a backup plan is duly noted and we will explore ways to implement such measures to avoid disruptions in the future.
We appreciate your understanding and value your input in helping us enhance our services. If there's anything more you'd like to discuss or suggest, feel free to reach out. Your satisfaction is our priority.


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Review from Geoff H (Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers that I have had so far have been cheerful, chatty and helpful. I have no complaints.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you for your positive feedback! Our team strives to provide the best care possible and it's great to know that we have met your expectations.


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Review from C M (Daughter of Client) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

UKG care has been my father's first experience of home care. His care started early August. He appears to have had a good experience with the carers so far. He looks forward to their visits and appreciates the social interaction and reassurance that they provide. The family have been grateful for the
communications via a notebook and phone when required.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you for sharing your father's positive experience with UKG care. We are thrilled to hear that he has had a good experience with our carers and that he looks forward to their visits. We understand the importance of social interaction and reassurance in home care, and we are glad that our carers have been able to provide that for your father.


Communication is a vital aspect of our service, and we are pleased to hear that you and your family have found our red book and phone communications helpful. We strive to keep you informed and involved in your loved one's care journey.


We appreciate your trust in our services and look forward to continuing to provide excellent care for your father.


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Review from Sally B (Wife of Client) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is nice that he gets the same carers. With dementia, he gets confused, plus he seems to have trust in them but if he gets new ones he seems to play up so it's been nice for him. Just a big thank you to you all for the care you give him which makes me feel better.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you so much for your kind words and feedback. We truly appreciate your trust in our carers and are glad to hear that your husband feels comfortable and secure with them. Consistency in care is indeed crucial for individuals with dementia, as it helps minimize confusion and build trust. We are committed to providing the best possible care and ensuring your husband's well-being. Your gratitude means a lot to us, and we will continue to strive for excellence in our services.


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Review from V S (Client) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for providing such a marvelous service. All your admin staff and carers have provided cheerful and efficient help. It is certainly helping me cope with the aftermath of an unfortunate accident.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you so much for your kind words and positive feedback. We are thrilled to hear we are providing you with the help you need.


We understand that coping with the aftermath of an unfortunate accident can be challenging, and we are glad that we have been able to support you during this time. Our team is dedicated to providing compassionate care and assistance to make your recovery as smooth as possible.


If there is anything else we can do to further assist you or if you have any specific needs or concerns, please do not hesitate to reach out to us. We are here to help and appreciate the opportunity to be of service to you. Thank you for choosing us as your care provider.


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Review from Jane T (Daughter of Client) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since UKG care have been visiting my father, he has been regularly eating lunch. He is also no longer getting skin breakdown in skin folds due to his specific washing cream application.
There was some initial resistance about not needing any care, he is now looking forward to his daily visit. He was
particularly impressed with a new carer who supported him when he collapsed. I have also been able to spend some time with my family at home.

Reply from Natasha Waldron, Director at UKG Care Havant

Our dedicated team strives to build trust and provide compassionate support to all our clients. We are especially pleased to hear that one of our carers was able to assist your father when he collapsed, showcasing our commitment to their safety and well-being.


We also appreciate that our services have allowed you to spend quality time with your family at home. It is our goal to provide not only care for your loved one but also peace of mind for you and your family. Thank you for choosing UKG Care


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Review from P E (Client) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like carers to not be so late getting to me. I get on very well with most of the carers and they are very helpful.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you for your feedback. We appreciate your positive comments about our carers and their helpfulness. We understand that punctuality is important to you, and we apologize for any inconvenience caused by their lateness. We will address these issues and see what we can put in place to ensure that they arrive on time for your future appointments. Your satisfaction is our priority, and we appreciate your patience and understanding. If you have any further concerns or suggestions, please feel free to let us know.


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Review from John P (Client) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In general I have no complaints, I have found your carers most helpful and considerate.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you for taking the time to share your feedback with us. We are pleased to hear that you have found our carers to be helpful and considerate. Providing compassionate and considerate care is at the core of our values, and we are glad that our team has met your expectations.
We appreciate your kind words and are grateful for the opportunity to support you. We are committed to continuously improving our services and ensuring your satisfaction. Thank you for choosing us as your care provider.


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Review from Jean S (Client) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care support I received is excellent and I now regard the carers as my friends and would miss their daily visits.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you for taking the time to share your positive experience with our care support. We are thrilled to hear that our carers have not only provided excellent care but have also become friends to you. Building meaningful relationships with our clients is something we strive for, as it helps create a warm and supportive environment. We understand that their daily visits have become an important part of your routine, and we appreciate the trust you have placed in us. We are here for you and value your friendship.


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Review from Eugenia C (Client) assisted by family/friend published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers very helpful. Always polite and make sure everything is okay before leaving the premises. Polite and cheerful in every greeting.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you for your positive review! We are thrilled to hear that our carers have been helpful, polite, and attentive during their visits. Ensuring your satisfaction and well-being is our top priority, and we are glad to know that they make sure everything is okay before leaving. We strive to provide a caring and cheerful environment for our clients, and your feedback reassures us that we are on the right track. We appreciate your kind words about our staff, care/support, and management. Your feedback is valuable to us as we continuously work to improve our services. If there is anything else we can do to enhance your experience or if you have any further suggestions, please feel free to let us know.


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Review from Cyril B (Daughter of Client) assisted by family/friend published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents are very happy with the care provided. There were a few teething problems initially getting times and carers in place but it didn’t take long for everything to be smoothed out. Now we have a consistent carer and the times that suit my parents in place. Communication is good, generally, they
know who is coming in advance. Overall, very happy.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you for taking the time to share your feedback. We are glad to hear that your parents are happy with the care provided. We apologize for any initial teething problems in getting the times and carers in place, but we are pleased to know that everything has been smoothed out since then. It's great to hear that you now have a consistent carer and the times that suit your parents' needs. We strive to improve our communication and ensure that you are informed in advance about the carers who will be visiting. Your satisfaction is important to us, and we appreciate your understanding and support. If there is anything else we can do to further enhance your experience, please don't hesitate to let us know.


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Review from Georgina S (Client) published on 25 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, very satisfactory. There are one or two carers who I don't think are as capable as some. Most come in with a smile and are chatty, always ask if there is anything they can do like a cup of tea and the like. Thank you for your help.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you for your feedback. We are glad to hear that your overall experience has been satisfactory. We appreciate your positive comments about most of our carers, who come in with a smile, are chatty, and offer assistance such as making a cup of tea. However, we apologize if there have been one or two carers who you feel may not be as capable as others. We take your concerns seriously and will address this issue to ensure that all our carers meet the highest standards of capability and professionalism. Your satisfaction is important to us, and we appreciate your understanding and support. If there is anything else we can do to further enhance your experience, please don't hesitate to let us know.


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Review from M F (Client) assisted by family/friend published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with the level of care supplied by the carers. They are all nice individuals and I enjoy their visits.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you for your kind words and positive feedback. We are delighted to hear that you are satisfied with the level of care provided by our carers. It's wonderful to know that you find them to be nice individuals and enjoy their visits. We strive to ensure that our carers not only provide excellent care but also create a positive and enjoyable experience for our clients. Your satisfaction is important to us, and we appreciate your trust in our services. If there is anything else we can do to enhance your experience, please do not hesitate to let us know.


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Review from J P (Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers have been very pleasant and efficient. Unfortunately, they have no control over what time they come to me, which is usually mid/late morning. I hate not being dressed and having a shower at that time of the day.

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Review from Jaqueline M (Partner of Client) published on 13 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There was a slight change to our Friday sitter and we were a little concerned, but that was silly as UKG Care covered the situation very well and we were very happy in the end. Well done all.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you so much and I am glad you were pleased with the end result.


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Current Review Score: 9.5 (9.462)

Overview of Review Score

The Review Score of 9.5 (9.462) out of 10 for UKG Care Havant is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for UKG Care Havant is calculated as follows: ( (84 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 145 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for UKG Care Havant is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (3)

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Meet the Team (0)

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Frequently Asked Questions about UKG Care Havant

What Type of Services does UKG Care Havant offer?

UKG Care Havant offers Home Care.

How many Carers does UKG Care Havant employ?

UKG Care Havant employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact UKG Care Havant to verify any information. View our terms and conditions. UKG Care Havant has a Platinum Service – more info.