UKG Care Havant

Unit C2 Cairo Place, Endeavour Business Place, Havant PO9 1QN
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9.5 47 Reviews
  • UKG Care Havant, Havant
UKG Care Havant believes everyone should be able to live life to the full, regardless of age or disability. For them, this means not only looking after your physical needs, but also taking care of your emotional wellbeing. Their approach to care centres on client happiness and their main aim is to help those they care for stay independent for as long as possible.

They think care begins with respecting and responding to the choices their clients make about their support. They work closely with you, and those closest to you – getting to know you really well, so that they understand your unique requirements.

What you can expect from UKG's personalised care:
Care designed exclusively around you
Timed visits to fit in with your way of life
Continuity of care staff, to make you feel at ease
Reliability – they won’t let you down
Responsive to change – your care will always meet your needs
Vetted, experienced and highly trained staff

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Care Provided by UKG Care Havant

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • UKG Lifestyle Ltd t/a UKG Care
  • Person in charge
  • Christina Winchester (Registered Manager)

Funding & Fees Guide for UKG Care Havant

  • Prices

  • FREE ASSESSMENT AND FREE FIRST CARE VISIT


    Weekdays (Mon-Fri)
    Hourly care starts from £27.00


    Weekends (Sat-Sun)
    Hourly care starts from £28.50


    Live-in care starts from £195 per day

  • Care visits from 30 minutes
    Companionship and complex care services are available

UKG Care Havant Reviews (47)

Total of 47, showing 21-40
9.5

UKG Care Havant has a Review Score of 9.5 (9.462) out of 10, based on 25 reviews in the last 2 years. Over all time UKG Care Havant has 47 reviews.

Overall Experience

  • 23
  • 20
  • 1
  • 3
  • 0

Date Published

47
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4
25
22

Review from George D (Husband of Client) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very satisfied with rep from UKG, who has a good rapport and understanding with my wife who suffers from vascular dementia. She is our only rep as client does not wish any other person to visit ( this is for my respite two hours). Rep has the ability to handle situations.

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Review from Patricia S (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the help of my carers, I would not be able to stay in my home. The ladies do a brilliant job and I would be lost without them. It would help if my rota was updated when there are changes to my care.

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Review from Mhain S (Daughter of Client) published on 12 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

One staff member, in particular, is a fabulous morning carer for my dad! Competent, caring and likes my dad's sense of humour. Many thanks for your service.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you so much, we will forward your kind words to the carer.


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Review from G C (Client) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I try to do most things myself. I refuse to sit and watch television ( quick way to a grave). My experience of UKG is generally good but like all things in life, there are good and bad. The good is to be recognised but the bad should be weeded out. The good care worker will go the extra above and beyond
their remit. The bad carer will do as little as possible and give you every excuse not to do something. Generally speaking, your company is doing ok.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you, our team will look into this and will get this sorted asap.


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Review from Michael A (Client) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Back in February, I only had 2 hours notice of a care visit. So the minimal cancellation time of 48 hours is impossible. Similar circumstances have happened previously. Overall, very pleased with UKG Care.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you for your review and we will look into this.


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Review from Geoffrey F (Husband of Client) published on 28 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable and friendly.

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Review from John W (Client) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I strongly prefer the new system where I have the same carer each day. My regular carer is excellent. She remembers my requirements and is quick and efficient. When it is her day off, the quality of care varies - some are excellent, others satisfactory. My biggest single complaint is that I have no
written statement as to how charges are calculated. HCC/social services live in a world of their own. My girlfriend feels the same way - no financial info.

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Review from Allison H (Daughter of Client) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are excellent - cheerful, competent and very helpful. As Dad's visit is for a fixed time every week, it would be useful to have the same carer. That is our only comment for improvement to the excellent service we receive for our Dad from you.

Reply from Natasha Waldron, Director at UKG Care Havant

Thank you for letting us know we will endeavor to arrange this for you


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Review from Gillian R (Client) published on 23 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have experienced good treatment from the carers, with just one or two lapses. It is nice to have regular carers that grow to know each individual and their little ways.

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Review from Marie R (Wife of Client) published on 21 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only use once weekly for take a break and have found carers very pleasing.

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Review from Annie L (Wife of Client) published on 17 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They have been coming for a few days but they are lovely and very helpful.

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Review from G F (Client) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good. Could pay more attention to detail, particularly where they could help me a little more (I am 86).

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Review from R S (Client) assisted by family/friend published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The representative was very polite and understanding. She used clear communications and clear explanations. She observed all current guidelines and maintained social distancing, also very respectful and efficient.

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Review from Phyllis Y (Client) published on 17 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Experience - good.

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Review from Andrew B (Client) published on 16 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've had some negative experiences with previous agencies but UKG have also demonstrated great service in all respects. Invariably there is the occasional niggle, but such things are rapidly dealt with a never repeated. No service can ever be 100% perfect -excellence is best seen in learning and improving.
I'm happy also to be involved, as are others, in the evolution of the service.

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Review from Janis L (Daughter of Client) published on 13 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Caring for my mother with Alzheimer's (albeit mild/moderate) has proved rather a bridge too far for this company. They were asked to help with personal hygiene and prompting her to eg. change bedding, wash clothes, housework. This was an early morning visit.


It would appear, after many weeks, that

my mother was not showering and when writing and telephoning to try to reach a solution, firstly my email was ignored and secondly, nobody ever rang me back despite being told, on many occasions, I would receive a call. I live 170 miles away and cannot physically check regularly!

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Review from Barbara D (Daughter of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel we get a lot of support from The-Help they have gone out of their ways to accommodate my dad's needs with great respect for him.
His morning carer has made him feel very comfortable while performing personal care for him which could have been unsettling for him. I think the standard of care
is very high.

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Review from C B (Client) assisted by family/friend published on 5 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My review was excellent. It was the first time I had met this particular lady, and she was very good at putting me at ease, and listening to all my comments. I have two wonderful carers who go that 'extra mile'!

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Review from Nick G (Son of Client) assisted by family/friend published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has a ten o'clock 'wake up' visit every workday (not weekends). This was initiated following a hospital admission and she is required to fund this herself. The carer girls are very reliable and punctual and have never failed/missed a visit. My mother can dress herself and walk through to the
kitchen - however, the point of interest is the personal care and therefore the visit is merely composed of a quick wash, a cup of tea and a round of toast. All other duties (medication, cleaning etc) are performed by myself. Carers are polite and notify some of the many issues.

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Review from R R (Client) assisted by family/friend published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service I receive.

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Current Review Score: 9.5 (9.462)

Overview of Review Score

The Review Score of 9.5 (9.462) out of 10 for UKG Care Havant is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for UKG Care Havant is calculated as follows: ( (84 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 145 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for UKG Care Havant is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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