UKG Care Havant

Unit C2 Cairo Place, Endeavour Business Place, Havant PO9 1QN
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9.5 47 Reviews
  • UKG Care Havant, Havant
UKG Care Havant believes everyone should be able to live life to the full, regardless of age or disability. For them, this means not only looking after your physical needs, but also taking care of your emotional wellbeing. Their approach to care centres on client happiness and their main aim is to help those they care for stay independent for as long as possible.

They think care begins with respecting and responding to the choices their clients make about their support. They work closely with you, and those closest to you – getting to know you really well, so that they understand your unique requirements.

What you can expect from UKG's personalised care:
Care designed exclusively around you
Timed visits to fit in with your way of life
Continuity of care staff, to make you feel at ease
Reliability – they won’t let you down
Responsive to change – your care will always meet your needs
Vetted, experienced and highly trained staff

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Care Provided by UKG Care Havant

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • UKG Lifestyle Ltd t/a UKG Care
  • Person in charge
  • Christina Winchester (Registered Manager)

Funding & Fees Guide for UKG Care Havant

  • Prices

  • FREE ASSESSMENT AND FREE FIRST CARE VISIT


    Weekdays (Mon-Fri)
    Hourly care starts from £27.00


    Weekends (Sat-Sun)
    Hourly care starts from £28.50


    Live-in care starts from £195 per day

  • Care visits from 30 minutes
    Companionship and complex care services are available

UKG Care Havant Reviews (47)

Total of 47, showing 41-47
9.5

UKG Care Havant has a Review Score of 9.5 (9.462) out of 10, based on 25 reviews in the last 2 years. Over all time UKG Care Havant has 47 reviews.

Overall Experience

  • 23
  • 20
  • 1
  • 3
  • 0

Date Published

47
1
4
25
22

Review from B H (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very helpful in every aspect of care, you also get a hello and smile when calling. The only gripe I have is the night time call at 9.30 pm. When running late due to problems no one rings to say they are running late, sometimes forty minutes. Thank you.

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Management

Treated with Dignity

Value for Money

Review from Peter W (Husband of Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and I am her carer. Each morning and evening a carer in to help wash and dress her. Invariably they are on time although due to traffic or other problems they may be a bit late but I am always told. The carers are always friendly, caring and cheerful. They always care about their
clients and regular reviews take place.

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Management

Treated with Dignity

Value for Money

Review from Joan C (Client) published on 28 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good

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Management

Treated with Dignity

Value for Money

Review from Avril D (Client) published on 29 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always excellent service from staff. Treated with dignity and politeness whilst being carefully cared for.
Always punctual, with regular staff.
Office staff kind and helpful.
Cannot fault the service. I am happy with it and would recommend them.

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Review from D R (Husband of Client) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To date an excellent overall service. Somewhat more experience than competition. No complaints with regards to care given to my wife, regular girl become like one of our family- excellent in every respect, occasional replacements, very satisfactory.

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Review from David W (Wife of Client) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my 94 year old husbands carer i have been most impressed with "The Help" over the past months. All the staff are dedicated, patient, caring and efficient. I couldn't cope without them!

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Treated with Dignity

Value for Money

Review from S P (Client) published on 15 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are helpful, polite and friendly, willing to help with anything I ask them to do. I was worried because my friend had a bad experience with the company who had looked after her mother, but I have only good things to say about my experience.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.5 (9.462)

Overview of Review Score

The Review Score of 9.5 (9.462) out of 10 for UKG Care Havant is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.462 for UKG Care Havant is calculated as follows: ( (84 Excellents x 5) + (48 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 145 Ratings = 4.462

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for UKG Care Havant is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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