Home Instead (Doncaster)

Second floor Club Doncaster, Enterprise Zone, Eco-Power Stadium, Stadium Way, Doncaster DN4 5JW

9.8 40 Reviews

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Review from Karen (Daughter of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience

I contacted Home Instead to arrange care for my father who needed help with having a shower and getting dressed. After an initial meeting to assess my father's needs, a carer was assigned. Care was taken to ensure that the carer assigned would have an affinity with my father's personality. The carer

always arrived at the time agreed and the care my father received was of high quality. I would certainly recommend this company.

Reply from Robert Moore, Owner/Director at Home Instead (Doncaster)

Thank you for a wonderful review and for more importantly allowing us to care for Dad

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Review from Duncan H (Son of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience

We've used Home Instead as a provider of companionship for my dad since the summer of 2020. He's been suffering from mental health problems during the coronavirus pandemic and has visits 3 times a week from an excellent carer who provides him with a fantastic level of support at a time when it's difficult

for him to see other friends and family.

Reply from Robert Moore, Owner/Director at Home Instead (Doncaster)

Thank you for allowing us to care for your Dad and I am so glad our services are having such a positive impact. Best wishes Rob and all the team.

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Review from K W (Daughter of Client) published on 4 February 2021
Submitted via Postal Card • Report

Overall Experience

Excellent care provided by all caregivers; patient and respectful of mum's requests. In mum's words 'they are a tonic' looking forward to their visits. All our caregivers have gone the extra mile - 'above and beyond'. The office staff have tried to provide continuity of care under challenging circumstances.

The overall manager is understanding, accommodating, very supportive of his staff and is customer focussed in all decisions.

Reply from Robert Moore, Owner/Director at Home Instead (Doncaster)

Thank you for this lovely review and allowing us to play such an active role in supporting mum. Its a real privilege to do so and one we are greatly honoured to have.

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Review from D G (Son of Client) published on 7 December 2020
Submitted via Postal Card • Report

Overall Experience

Home Instead were recommend to me and I would recommend them to anyone else. My mum is 95, deaf since birth and suffering dementia. I needed carers to visit when I couldn't be with her. She didn't want anyone coming around but the carers were kind and careful and she soon was happy with them. I felt

she picked up because of the company and it was comforting to me to know someone was seeing her regularly. All in all, I was very happy with Home Instead.

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Review from E A (Friend of Client) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience

Our Home Instead team are second to none. They have an excellent blend of sincere cheeriness and serious concern for their client. A number of them have worked here for more than two years. They carry out moving, handling and personal care with sensitivity, thoroughness and a touch of light-heartedness,

helping to foster an atmosphere of trust. They address their client with respect and friendliness. They are always aware of client safety.

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Review from J L (Client) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience

I have found my carers are invaluable as I am more or less housebound because of balance problems. They are always pleasant and efficient and become more like friends. I look forward to their visits to be able to have a good conversation once a week!

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Review from T F (Nephew of Client) published on 22 September 2020
Submitted via Postal Card • Report

Overall Experience

Home Instead Senior Care goes beyond that required in caring for my 90-years-old uncle who is still living at home; all be it his mobility is very limited. They act professionally in every way, and if concerned about his health, then they act positively by informing the appropriate health agency and

keeping members of the family informed at all times.

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Review from M W (Daughter of Client) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience

For the short time, I have had contact with the carers, I have found them to be extremely reliable and friendly. I understand from her partner, they quickly became part of the family and established a good rapport with Mum and facilitating her with her personal needs. On the day Mum was taken into hospital,

their support and advice were extremely helpful. A good team of support given.

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Review from C G (Daughter of Client) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience

My 93-year-old father has been a client of Home Instead for 18 months now. He looks forward to seeing a friendly face when he wakes up in the morning. All the staff are very caring, supportive and professional. Have them with him for one hour every morning has made a big difference in his life. We would

not be without them now!

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Review from J W (Daughter of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience

I am so impressed by the Home Instead team. The support and care that they have provided at a very difficult time has been fantastic. It is a very personal and caring service. Nothing is too much trouble.

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Review from H B (Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience

My experience with Home Instead Senior Care (Doncaster) has helped me with my confidence and also pick me up when I am feeling low. I would struggle without them. I would highly recommend them to anybody.

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Review from Jane B (Daughter of Client) published on 12 February 2018
Submitted via Website • Report

Overall Experience

My Father is 96 and with the consistent, kind and reliable care and support from the caregivers at Home Instead Senior Care Doncaster he is still living in his own home. Dad receives 3/4 visits per day and carers are rotated sensitively to ensure there is continuity of care and visit times reflect my

Dad's needs. The agency liaises with me and has taken Dad to appointments if I am unavailable. I would have no hesitation recommending this agency to anyone looking for support for an elderly person requiring care and support in their own homes.

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Review from Jane (Daughter of Client) published on 8 February 2018
Submitted via Website • Report

Overall Experience

My dad has moderate dementia, myself and my husband both work full time which left Dad on his own all day Monday to Friday, which meant he would stay in bed all day and sometimes forgot to eat. We contacted the manager from Home Instead Senior Care Doncaster who promptly set up 2 lovely lady carers

who call in to see Dad 3 times a week to make sure he is coping on his own, prepare his lunch and take care of some of the household tasks. The two lady carers are angels and Dad has changed his outlook, from not wanting any help to asking when the ladies will be calling in for the next visit.
Absolutely thrilled with the level of care and the relationship Dad has developed with his carers.

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Review from John I (Son of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience

I have been very happy with Home Instead since they started caring for my Mum over a year ago now. They have been very reliable and never missed a visit, but also flexible when Mum has been away from home or a visit has not been needed. The carers are both friendly and professional and get the balance

right between respect and support. Record keeping is very good as is contact from and dialogue with the office.
I think that without Home Instead we may have been looking a home for Mum by now. The initial assessment and subsequent reviews as to the type and level of care and support have been important in keeping Mum in her own home where she is secure and in familiar surroundings.

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Review from Claire M (Daughter of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience

office always answers the phone - helpful - give good suggestions for care.
Carer punctual - calls if the problem - dressed appropriately - talks with ease does not "talk down" - intelligent.
Good security - office knows where clients and carers are at all times even if means visits have to include

time for paperwork -

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Review from BG (Son-in-law of Client) published on 7 February 2018
Submitted via Website • Report

Overall Experience

Home Instead (Doncaster) are helping to look after my (92 year old) relative who lives alone.

The care provided is first class. They endeavour to provide the same Carer(s) each visit so as to establish a trusting relationship with their Client.

They keep me informed of any developments and are

flexible in their approach.

Home Instead kindly attended my mother-in-law's house recently, at a few minutes notice, and assisted after she had fallen and fractured her hip.

I have no hesitation in recommending this excellent care provider

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Review from Stewart C (Son-in-law of Client) published on 19 June 2017
Submitted via Website • Report

Overall Experience

The attitude, commitment, quality of care, attention to detail of ALL staff associated with Home Instead Doncaster has been outstanding from top to bottom and right across the board. They far exceeded my expectations in regard to the level of care and empathy shown by the carers to my mother in law,

and although I'm not an expert on care providers I cannot emphasise enough how good they are. They took a personal interest in her well being and nothing is too much trouble for them in ensuring a dignified and happy quality of care. My mother in law just loved them all and looked forward to them coming to care for her.

My sincere and genuine thanks to all staff at Home Instead, your help and care has been first class throughout and is greatly appreciated by my mother in law and not least by her family - many thanks again.

Reply from Robert Moore, Managing Director at Home Instead (Doncaster)

Thank you for the wonderful review Stewart

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Review from R W (Daughter of Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

I contacted Home Instead to care for my mum who has Parkinson's disease. I arranged for a carer once a day to cook my mum lunch and give her medication and any jobs she needed. The carers were fantastic. Nothing was too much trouble and they became friends to my mum and she looked forward to them calling.

I would recommend them to anyone who needs care. Fantastic service.

Reply from Robert Moore, Managing Director at Home Instead (Doncaster)

Thank you, we hope you and your mum are doing well. Don't hesitate to contact us should you need anything.

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Review from Sharon F (Daughter of Client) published on 5 January 2017
Submitted via Website • Report

Overall Experience

Home Instead stepped in at short notice to provide much needed short-term support for my mother. The level of care was excellent and even though it was a temporary arrangement, the team did everything they could to meet our needs. I would happily use Home Instead again should the need arise, it is by

far the best (of 3 agencies) I have used.

Reply from Robert Moore, Managing Director at Home Instead (Doncaster)

Thank you, we really enjoyed caring for your mum and we are always here should you need us.

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Review from Andrea S (Daughter of Client) published on 14 November 2016
Submitted via Website • Report

Overall Experience

At a time when our family were desperate to maintain our father's independence by assisting him to stay in his own home, we were advised to contact Home Instead Senior Care to help us in our quest.
From the moment of contacting them, we were reassured that they would work with us to achieve our goals.

All of the staff have, without exception been accommodating and professional, but most of all, understanding of the care needs Dad required. They tailored the care package to suit Dads lifestyle and social activities.
Sadly our association with Home Instead Senior Care came to an end in September 2016 when our father was taken into respite care, which has subsequently culminated in him remaining in full-time residential care.

In summary, we could not have maintained Dads' routine at home for the length of time we did without their assistance. Our family and Dad are grateful for everything you helped us with and we would like to pass on our thanks to the team.
Thank you.

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Meet the Team (14)

Rob & Zoe

Job Title: Directors

As Franchise Owners, we are really proud to run a business, that not only makes a difference to our clients and their families but also to the wider community in Doncaster. We aim to provide the highest possible standard of care, which not only meets but surpasses the ‘mum test’. Added to this we are consistently working towards another of our goals, which is to be the employer of choice within the area.

Alongside our excellent team, we want to help those in need to be able to access the most rounded support available, blending high-quality Care Professionals, advances in care-centred technology and a professionally managed care service.

Outside of Home Instead, we are kept busy by our young family.

Sarah

Job Title: Operations Manager

Hi, I’m Sarah and my role is to ensure that we continue to deliver excellent personalised care to all clients and consistent support to our Care Professionals having previously been a client myself for a family member and a key player.

Nina

Job Title: Administrator & Quality Lead

With a background in publishing and HR, I joined Home Instead Doncaster in July 2020, and I already feel like part of the family!

As Care Administrator, I hope to provide a friendly, helpful and efficient point of contact for clients and Care Professionals. I provide administrative support to the care team to help things run smoothly, so we can provide the highest quality service to clients.

In my spare time, I like to play one of my several guitars, preferring classical and flamenco styles, but it’s not unknown for me to occasionally burst into song!

Hayley

Job Title: Care Coordinator

I joined Home Instead in June 2019 as a Care Professional. I love interacting with people and trying to make a difference in someone’s life, that is why I joined HI as a Care Pro. I am very client and caregiver focussed with a constant emphasis to improve our way of working.

More recently I have joined the vibrant office team as Care Coordinator which means I am responsible for coordinating appointments for our clients and Care Pros, through weekly employee schedules, determining care call durations whilst communicating with our clients and Care Pros regarding their care calls.

In my spare time, I enjoy spending time with my family and supporting our local team Doncaster Rovers!

Stephen

Job Title: Care Coordinator

I recently joined Home Instead in June 2021 as a Care Coordinator.

Previously I worked for a Telecare Company based in Doncaster as a Senior Operator but fancied a change and wanted to work in the care sector.

I cared for my late mother-in-law and various other members of my family, so I have hands-on experience.

My Role at Home Instead is to schedule the Care Professionals and match them with our clients.

Dave

Job Title: Community Engagement Officer

I joined Home Instead in 2021 as a care companion, enjoying running our Sporting Memories Group and caring for clients. Previously I worked with NHS Scotland for 15+ years, mainly in IT Project Management, but gained a good insight into the service and enjoyed implementing new technology to help both patients and NHS staff.

I enjoy meeting lots of people and helping to make a positive difference in their lives, even if it’s just making someone smile, or laugh at one of my bad jokes.

My new role will extend my time into organising and running more client activities such as Friendship Lunches and helping to raise funds for our Charity and spreading the good word for our services as well as collaboration with other groups to contribute to helping our clients live their best life.

In my spare time, I do like watching and playing sports and seeing friends and family.

Hannah

Job Title: Client Experience Manager

Hi, I’m Hannah & I joined Home Instead as a Client Experience Manager. I have worked in the Care Industry for most of my life and really enjoy helping people and making a difference to their day. In my spare time, I enjoy watching the rugby and spending time with my family.

Amber

Job Title: Field Care Supervisor

I am Amber and I joined Home Instead back in November of 2021 as a Care Professional and have since transitioned into the office team as a Field Care Supervisor in December 2023.
My current role still involves care, but I mainly assist Julie and Jen looking after our team.

Rebecca

Job Title: Field Care Supervisor

I am Rebecca and I joined Home Instead back in Dec of 2021 as a Care Professional and have since transitioned into the office team as a Field Care Supervisor in December 2023.
My current role still involves care, but I mainly assist Julie and Jen looking after our team.

Chris

Job Title: (Central Team) Head of Quality

Formerly a software developer, Chris joined Home Instead in 2017. Originally a Care Professional, Chris supports clients with intelligent technology and heads the audit/quality team, loves motorcycles, hates bullies, and manufactured pop bands.

Jennifer

Job Title: (Central Team) Group Head of People

I joined Home Instead in March 2021 as the Head of Care Professionals. I have almost 10 years of experience working in various positions in Homecare and began my journey as a Care Pro in 2012. Much of my career has been spent mobilising new Homecare branches in different areas. I am passionate about providing the best quality services and joined Home Instead Doncaster as I feel I share the same values as both Rob & Zoe and share their goals to achieve an ‘Outstanding’ rating from CQC.

My role here has transitioned to the Central team managing Care Professionals across our 4 franchises. I am Care Pro focussed and my responsibility is to oversee the Recruitment, Retention, Training and Engagement to improve the overall Care Pro Experience.

I like to think I am a positive and approachable person! I’ve been known to be a bit of a workaholic but when I’m not at work you might find me out walking or maybe enjoying a bottomless brunch!!

Aziz

Job Title: (Central Team) Group Head of Marketing

As the Head of Marketing, I oversee the marketing and business development efforts for our four franchises: Doncaster, Wakefield, Rotherham & Retford and Gainsborough. Working with a dedicated team, I provide strategic direction to drive growth for each business.

Natalia

Job Title: Group People Manager

Natalia supports the people team across our group of franchises as the Group People Manager. She loves spending time with family, socialising, holidays, and Christmas.

Jill

Job Title: Finance Officer

Jill works as the Finance Officer witin the central team supporting all our offices with everything finance related.

Home Instead (Doncaster)

Care Provided by Home Instead (Doncaster)

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Home Instead (Doncaster) Reviews (40)

Overview of Review Score

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Performance

Care Quality Commission (CQC) Rating

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Good

Awards / Recognitions (2)