Live In Care

4 Heron Gate Office Park, Hankridge Way, Taunton TA1 2LR
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9.7 64 Reviews
  • Live In Care, Taunton
Live In Care is dedicated to providing full-time, high-quality care at home services for clients in their homes. This enables them to lead happy, fulfilling lives while maintaining their independence.

Local social service departments and onward care teams widely use the service. Live-in Care can also respond quickly to rapid-response situations, such as hospital discharge care.

Clients receive a comprehensive care assessment by a qualified care assessor. This results in an individualised care plan that matches their needs with potential carers. The plan is regularly reviewed to ensure that the care needs are being met.

The care professionals are carefully selected and DBS-checked. They focus on maintaining the independence of individuals within their homes with a person-centred approach.

A live in carer provides personal and practical support for day-to-day activities, well-being, and recovery. The team also offers extensive assistance to families, providing information, advice, and respite breaks for carers.

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Care Provided by Live In Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Live in Care Ltd
  • Person in charge
  • Fran Bradshaw (Registered Manager)

Funding & Fees Guide for Live In Care

  • Prices

  • from £1365.00 per week

  • Bespoke Live In Care Fees Depending on the Level Of Care Support Required

Live In Care Reviews (64)

Total of 64, showing 1-20
9.7

Live In Care has a Review Score of 9.7 (9.672) out of 10, based on 8 reviews in the last 2 years. Over all time Live In Care has 64 reviews.

Overall Experience

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Review from Donald L (Client) published on 15 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Live in care communicate to me often and always check on my well-being. Their choice of Carer's are quite suitable . I feel comfortable and safe with their choice . I enjoy the fact I am able to build relationships with some of the Carer's and Live in care promote having those careers return . I would
have no hesitation in recommending Live In Care to any potential clients.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you so much for your lovely review! It truly means the world to us to hear that you're feeling comfortable, safe, and well cared for. We know how important it is to feel supported and listened to, so we're really glad to hear that our team is communicating with you regularly and checking in on your well-being.We're also thrilled that you're happy with the carers weve matched you with. Finding the right people who not only provide excellent care but also help build genuine relationships is something we take a lot of pride in. Its wonderful to hear that youve been able to connect with some of them and that you're enjoying having familiar faces returnthat consistency can make such a difference.Thank you again for your kind words and for recommending us to others. We're always here for you and will continue doing our very best to make sure you feel supported every step of the way.


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Review from B P (Client) published on 11 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

N0t great at first but happy with my carer. So far so good.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you so much for sharing your experience with us. We really appreciate your honesty and are so glad to hear that things have improved and you're now happy with your carer. We understand that the beginning of any new care arrangement can come with challenges, and it means a lot to know that you've given it time and that it's now working well for you.Your comfort, trust, and well-being are at the heart of everything we do, and hearing that you're feeling supported really makes our day. Please know that we're always here if you ever have any questions or concerns or just need someone to talk to. Thank you again for your kind wordswere so glad to be part of your journey.


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Review from Gillian S (Daughter of Client) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Live in Care provided a very reliable and dedicated support for my mother which enabled her to remain in the family home during her final years.
Mum's carer was with her for nearly five years and from the outset was devoted to Mum's needs and treated her with patience and affection. Nothing was too
much trouble. My family are very grateful to her carer who ensured her final years were spent living comfortably at home.
Our family would also like to express our thanks to the staff in the office for their continual support for the duration of their service.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you for your heartfelt review. We are truly honored to have been able to support your mother in her final years, ensuring she remained comfortable in her family home. It's incredibly touching to hear about the special bond she shared with her carer, and we will make sure to pass on your kind words to them.We also appreciate your recognition of our office team. Providing compassionate and dedicated care is at the heart of what we do, and knowing that our efforts made a difference to your family means so much to us.Your gratitude and kind words inspire us to continue delivering the highest level of care to all our clients. Please do not hesitate to reach out if we can ever be of assistance.


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Review from Dennis S (Husband of Client) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always found the staff helpful and a pleasure to deal with. The carers were friendly, helpful and showed an interest in trying to make my wife as happy as possible in a very difficult situation. I was happy to leave my wife in their care and confident that they would be able to deal with any emergency
which arose. I would happily recommend their services.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you so much for your kind words. We are thrilled you were pleased with the care and support we provided for your wife. Our team is dedicated to making a difficult situation as manageable as possible, and it's wonderful to know that their efforts made a positive impact. Your confidence in our services means a lot to us, and we genuinely appreciate your recommendation. Please don't hesitate to reach out if there's anything else we can do.


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Review from M P (Daughter of Client) published on 26 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It broke our hearts when Dad was sent from hospital to a care home, he was terribly unhappy there and it took its toll on him. We got in contact with Live In Care who arranged a visit to meet Dad and we discussed his needs.
I'll never forget the day he arrived back home, his smile was priceless and
very quickly we saw his mood lift. He was back where he wanted to be and he could have his family and friends visit him which was very important to him. His carer was amazing, she worked extremely hard, not just personal care, medication, washing, cleaning, shopping, she provided companionship, encouraged independence whilst treating him with respect and dignity.
Live In Care were brilliant, they worked as a team and provided 24-hour assistance via telephone or by the app. Live In Care also provided support to me and were always there for advice, even during the many times Dad was admitted into hospital. I will always be grateful for their care and support during my Dad's final years.

Reply from Peter Cullen, Managing Director at Live In Care

It has been a pleasure caring for Dad over the last three years; he will always have a special place in the hearts of our team. Thank you for the opportunity to change someone's life for the better.


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Review from Ben F (Son of Client) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so impressed by all at Live In Care. They really have gone above and beyond to look after mum in her final weeks. It is solely due to them that she was able to leave hospital and be at home, where she wanted to be and where she wanted to die. Both carers who looked after her were simply
amazing. I hadn't realised that people existed who were just so kind and genuinely caring. Nothing was too much trouble for them and their patience and gentleness with mum was just amazing. They were also both so sensible and realistic. Mum herself was so grateful for all that they were doing for her. They are both golden people, and their next clients are very lucky.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you for your kind and honest review of your experiences of Live in Care. It was a privilege to care and support Mum in the last few weeks of her life and we're so pleased that we could help Mum to say her final goodbyes from the comfort of her own home, we know how important this is. We will pass on your gratitude to our wonderful carers, the term 'golden people' expressed is an incredible way of describing how you felt about our carers, thank you.


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Review from Bella W (Daughter of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you're looking for a company to help with care needs for yourself or a loved one, I would honestly say, look no further! Live In Care has been looking after our dad for the past 6 months and I cannot thank them enough for everything they have done and continue to do. From the moment I first spoke
to the wonderful member of staff in the office, right through to the amazing carers we have been provided with, the incredible support from the accounts team and all the staff, I literally can't fault them. They are such an exceptional team of people. Without her I'm not sure we would have secured the funding we really needed, she is so knowledgeable, patient and professional. Dad's main carer is the most wonderful carer we could have ever wished for. It is rare for me to write reviews but this is 100% deserved. Thank you to you all.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you so much for taking the time to give us this excellent feedback. Understanding what our clients need makes our live-in care service tailored and person-centred, which is crucial. It is lovely to know that we have achieved this for you both. Your comments are greatly appreciated and will be shared with our team.


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Review from Judith B (Daughter of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Engagement with Live in Care was always positive and professional. The live-in care workers who supported and cared for my dad during the last few months of his life were wonderful. They provided Dad with personalised care, which included, home-cooked meals and accompanying him on walks and a range
of other outdoor activities. Dad had dementia and having these friendly, caring and skilled carers with him at all times dramatically reduced his anxiety and put a smile on his face. Knowing that Dad was being so well looked after was such a blessing to us. One amazing carer helped me nurse Dad during the last days of his life, which meant Dad died comfortably and peacefully at home, which had been his and his family’s wish.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you for your review; it's great to hear that the team at Live in Care have been so supportive and helpful. It's been a pleasure to care for Dad and we're always on hand if you need any help or further advice.


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Review from Sue B (Daughter of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Live In Care has been brilliant. My mother had a fall and could no longer manage on her own. From the first assessment appointment, all the members of staff have been both super friendly and professional, they are always responsive, and their work is focused clearly on ensuring that Mum is happy. The
carers have been extremely conscientious, and Mum now has a longer-term carer whom she feels thoroughly spoilt by. I still can’t quite believe that Mum is being taken care of so well. It has been a huge relief, and I am so glad and grateful that I found Live In Care.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you, Sue, for such a wonderful review of the care we provide to Mum. We do our utmost to be as responsive as we can to people who need our help, and we really appreciate your recognition of this. Mum is a pleasure to care for and very easy to spoil. We believe that having a regular carer makes all the difference.
Thank you for trusting us to make a difference in Mum's life.


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Review from L M (Daughter of Client) published on 11 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using 'Live In Care' for the last twelve months. They have worked really hard to fulfil all her personal requests and she now has two wonderful live-in carers who have enabled her to remain safely at home instead of having to move to a nursing home. This is not only wonderful for
her, but for her family too, who have not had the heartache of seeing her sent against her wishes to live in a home. This is a professionally run company that gives great support and reassurance every step of the way. Fabulous thank you so much.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you for your excellent review; it's great to hear that the team at Live in Care have been supportive and helpful.
It's been a pleasure to care for Mum, and we're always on hand if you need any help or further advice.


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Review from Steve V (Son of Client) published on 11 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Live-in-care provided a carer for much of the last year of my mother's life.


After two very adequate ladies initially, we were blessed with an angel who was her main carer, who cared for mum for most of the final six months of her long (92 years) life, particularly going above and beyond for mum

during her last fortnight. Working with our family and health care professionals, mum was then able to pass away peacefully at home, as she had always wanted, on Good Friday. Her carer was both kind and professional. What more could we have asked for.

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Review from Lucy P (Daughter of Client) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Live In Care have provided an excellent service from the start. All the staff have been so helpful. They communicate well and respond to questions quickly. The service is professional, efficient, friendly and respectful. Nothing appears too much trouble. They made a prompt and accurate assessment of
my mother's needs and quickly identified a fantastic carer. When they had concerns about my mother's health the service manager made a personal visit to check that everything was being done that needed to be done. They provide ongoing monitoring to check that both the client and the carer are happy with how things are going. I highly recommend this service.

Reply from Peter Cullen, Managing Director at Live In Care

We are overwhelmed by your wonderful comments, thank you so much. Mum is an absolute pleasure to care for and her carer says that she's the perfect client and has never been so happy in a placement. Our support team are always on hand to help and to ensure our clients receive appropriate care when there are any changes to their well-being. Thank you for allowing us the privilege of caring for mum.


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Review from Jennifer C (Daughter of Client) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Live in Care team are totally professional and extremely supportive, empathetic and resourceful.
Everyone genuinely cares from management to carers. This service has enabled and empowered my mum to live happily and with dignity in her own home. I highly recommend them.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you for your recognition of the care we provide, it's so kind of you to review our service. We're so fortunate to have a team that shares the same ethos of care and go above and beyond to support people to remain in their own, familiar surroundings. Knowing that we've made a difference to mum's life is the icing on the cake!


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Review from Edmund P (Son of Client) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was by chance that I came across Live-in Care (Living Carers Ltd) whilst I was visiting my father in the Stroke Rehabilitation Hospital. I was previously not aware of this company and at the time, unsure about Live-in Care, due to my previous experiences when looking for Live-in Care earlier last
year with other providers. However, I am delighted that I found Live-in Care, as the service they are providing for my father is outstanding. This is through all the contact I have had with their manager, office team and the diligent care and attention provided by their first-class carers. Their online reporting system is second to none, enabling me to know on a real-time basis that everything is in order for my father. I thoroughly recommend this company for their entirely efficient, professional and empathetic service, which has removed all my concerns over my father’s well-being.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you for your amazing comments. We work closely with the stroke rehabilitation units in Somerset and it's something we are very passionate about. We're just so pleased we could help to get Dad home and allow him to remain living independently in his own, familiar surroundings. He's an absolute pleasure to care for and his two regular carers think the same.


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Review from Justine A (Daughter of Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset when a member of the Live In Care team drove to see me, I felt my mother would be in capable and caring hands. All the live-in carers were good, some excellent, and the agency arranged seamless handovers. I liked using the app to be aware of what was happening. When my mother became
ill the team were very helpful in liaising with me, the carer and the hospital. The live-in carer at that time went above and beyond to stay on longer for continuity and because she got on very well with my mother. The carer adapted to the increasing health care needs of my mother to make it possible for my mum to be discharged home, which I was very pleased about even though she died very soon after. The agency was very kind to me after her death. I would hugely recommend them to anyone looking for a live-in care agency.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you for your kind words, it was an absolute pleasure and privilege to look after Mum until her final hours and I'm so pleased that we were able to be supportive to you too. We love being able to help people remain at home, with the right care and support to meet their individual needs and preferences and we are so lucky to have such wonderful and dedicated carers.


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Review from Bill A (Relative of Client) published on 28 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Over a period of six months they have provided a high standard of care. Very professional organisation with good management and helpful and caring staff in difficult and trying circumstances. The access to their online reporting system was very beneficial as we were aware, on a daily basis, of the routine
and the emotional state of our relative.

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Review from Stuart T (Grandson of Client) published on 11 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my Grandfather experienced a heart attack and Nan was left without anyone to look after her, we contacted Live in Care (Living Carers Ltd) who acted faster than we expected and provided a wonderful carer within a couple of days. The carer not only supported Nan but is also now ensuring that Granddad
has the rest he needs following his hospital discharge. We could not be more grateful and highly recommend Live In Care (Living Carers Ltd) to anyone looking for care support at home.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you for your review Stuart, it was a privilege to care for Nan, we're so pleased to hear that Grandad is back at home now to support her and we hope he recovers well.
Live in Care try to be as responsive as possible and if you need our help in the future, don't hesitate to call.


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Review from Ben T (Son of Client) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Live in Care (Living Carers Ltd) have been working alongside our family for the last four years. The manager and the team have not only been incredibly supportive but a shoulder when needed, as we embarked on a journey of care that had to adapt to our mothers needs after several strokes. We have found
them to be incredibly professional and always put the needs of the patient first. We have no hesitation in recommending their services.

Reply from Peter Cullen, Managing Director at Live In Care

Thank you for your review Ben, it's great to hear that the team at Live in Care have been supportive and helpful.
It's been a pleasure to care for Mum and we're always here if you need help or advice.


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Review from Martin L (Son of Client) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Contacted this company in September 2020 to provide respite care for my 95 year old father who has dementia and other medical issues and lives on his own. I had contacted a few national companies last summer and felt I was just another number being added to their list, but I was really impressed with
the caring attitude and service provided right from the very first phone call with this company through to the arrival of the first carer in September. My breaks are often at short notice and vary from 1 to 2 weeks, so it is not always possible to have the same carer but the team always manage to give me a choice of carers selected especially for my father's needs. The whole process of making arrangements, invoicing etc is meticulous and you are always kept well informed. In January I, unfortunately, suffered a heart attack whilst on a break and the care package was hastily rearranged with no problems.
All of the carers are of the highest quality and a joy to work with. I highly recommend this company.

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Review from Andrew S (Client) published on 18 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely delighted with the provision. Had 2 weeks cover for our live-in-carer and the carer that was supplied was fantastic. We felt extremely confident that our family was very well looked after and my mother developed a quick bond with the carer, who was extremely friendly. A very professional
service and all of the processes in the build-up to the provision were smooth and easy for us to navigate. Staff are very quick to respond to questions etc. We will definitely be using them again.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Live In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Live In Care is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Live In Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Live In Care

What Type of Services does Live In Care offer?

Live In Care offers Home Care.

How many Carers does Live In Care employ?

Live In Care employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Live In Care to verify any information. View our terms and conditions. Live In Care has a Platinum Service – more info.