Live In Care

4 Heron Gate Office Park, Hankridge Way, Taunton TA1 2LR
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9.7 64 Reviews
  • Live In Care, Taunton
Live In Care is dedicated to providing full-time, high-quality care at home services for clients in their homes. This enables them to lead happy, fulfilling lives while maintaining their independence.

Local social service departments and onward care teams widely use the service. Live-in Care can also respond quickly to rapid-response situations, such as hospital discharge care.

Clients receive a comprehensive care assessment by a qualified care assessor. This results in an individualised care plan that matches their needs with potential carers. The plan is regularly reviewed to ensure that the care needs are being met.

The care professionals are carefully selected and DBS-checked. They focus on maintaining the independence of individuals within their homes with a person-centred approach.

A live in carer provides personal and practical support for day-to-day activities, well-being, and recovery. The team also offers extensive assistance to families, providing information, advice, and respite breaks for carers.

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Care Provided by Live In Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Live in Care Ltd
  • Person in charge
  • Fran Bradshaw (Registered Manager)

Funding & Fees Guide for Live In Care

  • Prices

  • from £1365.00 per week

  • Bespoke Live In Care Fees Depending on the Level Of Care Support Required

Live In Care Reviews (64)

Total of 64, showing 41-60
9.7

Live In Care has a Review Score of 9.7 (9.672) out of 10, based on 8 reviews in the last 2 years. Over all time Live In Care has 64 reviews.

Overall Experience

  • 54
  • 9
  • 1
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Date Published

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56

Review from Sara S (Daughter of Client) published on 17 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past year, Live-In Care have provided us with several excellent live-in carers for our elderly mother, who has dementia. It is an extremely difficult job to match carers with clients, especially when dementia is involved. Live-In Care communicated well with us throughout and were very quick
to respond to any of our queries whenever we needed them to. I have no hesitation in recommending them as a very caring, efficient and professional company.

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Review from B B (Client) published on 14 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided was excellent.

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Review from Nikki S (Daughter of Client) published on 5 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Live In Care have been organizing care for our Mum for the last four months, they have always been helpful with arrangements and queries. The carers provided were also excellent at taking care of Mum, we were very happy to know that she was being looked after so well.

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Review from Catherine B (Daughter of Client) published on 31 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was extremely impressed with the service, my father was been fast-tracked out of hospital and a carer was found for him very quickly. Carer profiles were given to me to assess the suitability of the carer for my father. The ladies we had were wonderful and very quickly felt part of our family, they
were sensitive in giving us time alone with my father but also there to make us and other visitors cups of tea.
It was wonderful to see Dad cared for in his own home by people who really cared for him and attended to his every need, even if that was pulling vegetables from his veg patch and cooking them for his lunch. It was a shame that Dad was not able to receive this level of care for longer.

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Review from Elizabeth W (Daughter of Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Live In Care has been a Godsend. The carers are knowledgeable, experienced and show dignity to both my Mother and Great Aunt. As a relative, I can finally relax and know they are in good hands!

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Review from Lisa P (Granddaughter of Client) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and easy to contact if there are any problems with the care service they provide. We are kept up to date of any changes that may occur.

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Review from Rosemary F (Daughter of Client) published on 21 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend the services of Live In Care highly enough. They offer a personalised and proficient service, taking a genuine interest in the specific needs of the client, ensuring they provide the right care for the individual concerned. My elderly father continues to be delighted with the 'live
in care' he has and as a family member, I have been so impressed by the open communication and support provided.

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Review from Paula H (Daughter of Client) published on 17 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia with very challenging behaviour and is wheelchair bound. Since a fall at home more than four years ago mum has needed fulltime care. Live In Care provide 2 X 24hour carers for mum in her own home and since then her physical health and well being has improved dramatically. The 2:1
care provided is second to none. The 3 main carers have become part of our family and treat mum with the utmost dignity and respect, despite mum's very challenging daily needs. Their expert, professional care ensures mum is well hydrated and nourished at all times. Mum has dysphagia which causes swallowing difficulties and means she is at risk of choking so needs a soft diet and thickened fluids which are expertly prepared by the carers. Mum has many chest infections and the carers quickly recognise the signs and symptoms, giving prompt medical intervention, which prevents hospital admissions, this is so important with mum's dementia. I wholeheartedly recommend Live In Care.

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Review from Annabel T (Daughter of Client) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I rang Live In Care, the care and attention was amazing. All the Carers provided were kind, caring, respectful to my mother and myself at this difficult time. To me, it made mummy's last few weeks easier to cope with. Couldn't recommend them more highly and all my mother's friends who
visit commented on her Carers on how nice they were.

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Review from Genny C (Daughter of Client) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We couldn't have been more pleased with the service provided for mum during a short spell in her own home between a long hospital stay and moving to a permanent residential care. The manageress went to great lengths to find suitable care at very short notice over the Christmas period and kept the family
(all living at some considerable distance away) very well informed. Carers were dedicated and we felt mum was well looked after both physically and mentally. They went out of their way to fit in with her needs and she became very fond of them. On the one occasion when a carer didn't gel, she was replaced very quickly with someone more amenable. Thanks again to Live In Care (Care At Home Services). We couldn't have coped without you.

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Review from Margaret B (Client) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this company the best among the three I have used. The staff they employ are good quality and professional. I found their charges extortionate at £120 per day (£7,120) p.a but I suppose all these companies charge the same. Nevertheless, for anybody living on their personal savings, this
can only be afforded for a certain length of time and then what? Become a charge on the state or dead?

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Review from Robert H (Son of Client) published on 4 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service. It's a lot of money to burn through.

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Review from Alana D (Daughter of Client) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Live In Care is excellent.
The level of care given to my 92-year-old mother is simply outstanding.
We have really struck gold with mum's wonderful carer!
She has exceeded our expectations.
She could not be better.
A very kind, gentle and understanding person, she is totally trustworthy and completely
professional.
She has already made a huge difference not only to mum but also to the family.
We are deeply grateful to Live In Care.
Thank you!

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Review from Francesca W (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, the first contact was compassionate and efficient. The assessor was the dame. We have had three different carers all of whom have been lovely. One has been exceptional and is with us now going through palliative care final stages. I would recommend to anyone.

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Review from Jan N (Daughter of Client) published on 30 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service we have received, the agency are very professional. The carer who has stayed the last 3 times developed a very good relationship with my father and I have every confidence in her.

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Review from T G (Daughter of Client) published on 25 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact, our experience has been professional, reliable, helpful, efficient and caring.
Live In Care were able to meet our brief in terms of carers and timing with minimum fuss. They have never let us down which is the most important criteria for us.

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Review from M C (Daughter of Client) published on 25 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers assigned to care for my father have been wonderful. They are hard working and conscientious.
My father's dignity is always maintained and his needs are put first.
The agency seems to require a huge amount of paperwork from the carer but I assume this is all part of the duty of care. The
agency are quick to respond to any problem and have been excellent.

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Review from Hugh S (Power of Attorney of Client) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Live in Care listened to what the client required from the start and have responded very quickly to any problems i.e when the carer was ill. All carers have been kind and caring. The main carer now goes far beyond what is expected and brings little gifts back from Portugal. This makes the client feel
special and not just a job. Great company and carers.

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Review from Sarah T (Daughter of Client) published on 7 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At the time I contacted Live In Care, mum's situation was pretty desperate and their visit to us in the depths of Winter was an absolute lifeline. Care was put in place very swiftly and has made an enormous difference to mum's quality of life and it is clear that with this level of support, she will
be able to stay in her own home where she is most comfortable. Our carer has become part of the family and a true companion for mum and a very positive enhancement to her life. Live In Care has consistently provided high quality carers to cover respite breaks and mum adjusts well to having someone different for a short time. Compared to ever increasing care-home fees we feel that Live In Care is extremely good value for money.

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Review from S H (Daughter of Client) published on 4 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the excellent care mum receives from her carers she would not be able to remain in her own home. She is treated with love and dignity even though she can be very difficult at times. As a family, we are so grateful to our wonderful carers who look after mum as we would want.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Live In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Live In Care is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Live In Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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