Live In Care

4 Heron Gate Office Park, Hankridge Way, Taunton TA1 2LR
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9.7 64 Reviews
  • Live In Care, Taunton
Live In Care is dedicated to providing full-time, high-quality care at home services for clients in their homes. This enables them to lead happy, fulfilling lives while maintaining their independence.

Local social service departments and onward care teams widely use the service. Live-in Care can also respond quickly to rapid-response situations, such as hospital discharge care.

Clients receive a comprehensive care assessment by a qualified care assessor. This results in an individualised care plan that matches their needs with potential carers. The plan is regularly reviewed to ensure that the care needs are being met.

The care professionals are carefully selected and DBS-checked. They focus on maintaining the independence of individuals within their homes with a person-centred approach.

A live in carer provides personal and practical support for day-to-day activities, well-being, and recovery. The team also offers extensive assistance to families, providing information, advice, and respite breaks for carers.

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Care Provided by Live In Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Live in Care Ltd
  • Person in charge
  • Fran Bradshaw (Registered Manager)

Funding & Fees Guide for Live In Care

  • Prices

  • from £1365.00 per week

  • Bespoke Live In Care Fees Depending on the Level Of Care Support Required

Live In Care Reviews (64)

Total of 64, showing 61-64
9.7

Live In Care has a Review Score of 9.7 (9.672) out of 10, based on 8 reviews in the last 2 years. Over all time Live In Care has 64 reviews.

Overall Experience

  • 54
  • 9
  • 1
  • 0
  • 0

Date Published

64
4
5
8
56

Review from Zoe F (Daughter of Client) published on 23 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who lived in the countryside with 2 cats, hens and ducks was able to enjoy her home and garden for over 2 years with the aid of live in carers, who cared for her and her animals on a daily basis. We found the carer well organised, endlessly patient and good humoured (on the whole). As a family,
we are very grateful that they could stay with her as we are many miles away.

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Care / Support

Management

Treated with Dignity

Value for Money

Review from K H (Daughter of Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I have had contact with via the agency (ie carers, invoicing from the agency), have been very professional, delivering a high standard of care and support to my mum. Communication is good and everyone strives to make support as best as possible.

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Review from Carol B (Daughter of Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Live in care stepped in to look after my parents in their own home after they were both discharged from a long spell in hospital. The standard of care they have provided has been exceptional. The carers have all been very kind and considerate towards my parents - several in particular have been outstanding
in their willingness to 'go the extra mile', taking them out on lovely day trips etc and bringing a lot of joy to their lives. I can't recommend this agency highly enough.

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Review from C B (Power of Attorney of Client) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

We had a very rocky start with this agency. There was scant evidence of their ability to work with other healthcare professionals (e.g. doctors, mental health team) to ensure adequate client care.
There was poor communication between agency, carers and myself. Carers seemed ill equipped to manage needs
of the client. There was a large turnover of carers which was impacting on client well-being. Finally, a carer was found who had the necessary skills to support the client.
Once the agency had recognised the particular skills being demonstrated by this carer, they were able to identify a second carer to work with the first carer. I had to be constantly pro-active in managing the carers, doing a return journey of 300 miles for changeovers.
Over the course of the past two months, communication between the agency and myself has improved. I now have more confidence that the agency is putting in place appropriate checks and balances to monitor placements and to provide an effective service to their clients.
I am now much happier about their effectiveness as a care agency providing 24 hour live in carers.

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Current Review Score: 9.7 (9.672)

Overview of Review Score

The Review Score of 9.7 (9.672) out of 10 for Live In Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.872 for Live In Care is calculated as follows: ( (41 Excellents x 5) + (6 Goods x 4) ) ÷ 47 Ratings = 4.872

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Live In Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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