Beloved Homecare

6 Primrose Avenue, Urmston, Manchester M41 0TY
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9.9 129 Reviews
  • Beloved Homecare, Manchester
Beloved Homecare is a family-run business based in Urmston, rated 'Outstanding' by the Care Quality Commission in (March 2018) and (December 2020), they are currently the only care home provider with an Outstanding rating in Trafford (August 2022).

The motivation to enter the homecare market came after a family member received poor quality care whilst suffering from the early stages of dementia.

With ‘Outstanding’ home care services from Beloved Homecare, their clients continue to live independently within the comfort and familiarity of their own home instead of having to go into residential care.

Client welfare is at the heart of every decision made and because of this, continual feedback is hugely important. A high level of transparency ensures that the care provided is of the highest possible standard and is meeting all service user requirements.

All members of staff are subject to thorough pre-employment checks to ensure safety and compliance. In addition to this, members of staff receive comprehensive training with regular updates to provide the highest quality care.

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Care Provided by Beloved Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Beloved Homecare
  • Person in charge
  • Wendy Gorton (Registered Care Manager)

Funding & Fees Guide for Beloved Homecare

  • Prices

  • We acknowledge that private home care prices within Trafford can range from £20-£40 per hour.


    Within the private sphere, we position ourselves as being the best private provider in terms of both value and quality.


    Our prices change based on the duration of the call e.g. 30/45 & 60 + minute calls. We do not change our prices based on the level of required care.


    Feel free to give our office team a call to receive a quote based on a tailored package of care.

Beloved Homecare Reviews (129)

Total of 129, showing 1-20
9.9

Beloved Homecare has a Review Score of 9.9 (9.932) out of 10, based on 32 reviews in the last 2 years. Over all time Beloved Homecare has 129 reviews.

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Review from H S (Daughter of Client) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional service and wonderful care provider. Would highly recommend. The management and staff are very knowledgeable and provide advice and guidance. Our parents are very happy too and that's what is really important to us both. The daily visits have allowed a rapport between my parents and carers.
They are both enjoying the company and a chance to chat. Seeing other faces has opened up their social connection again. So thankful!

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Review from Stewart H (Son of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful for the exceptional care and support provided by Beloved for my mother. Their team has consistently demonstrated professionalism, compassion, and dedication in ensuring her well-being and comfort.
Beloved took the time to understand my mother's unique needs and tailored their
services accordingly. Their caregivers are not only highly skilled but also kind and empathetic, creating an environment where my mother feels respected and valued.
What sets Beloved apart is their attention to detail and proactive communication. They keep me informed about my mother's care and any changes, giving me peace of mind knowing she is in such capable hands.
It's rare to find a company that genuinely goes above and beyond, but Beloved has exceeded all expectations. They have made a meaningful difference in my mother's life, and for that, I am deeply thankful.
I wholeheartedly recommend to anyone seeking compassionate and outstanding care for their loved ones.

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Review from Liz G (Relative of Client) published on 9 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Myself and our children were dubious about employing carers for my ex-husband. I had experience of elderly friends having nightmare experiences with carers. Not turning up on time, within reasonable delays. Half-hour slots when they were gone within 10 minutes. Carers talking about their own woes and
problems in life. I could go on but basically, Beloved Homecare has met all our expectations. They are all caring, kind, in tune with the client's needs and always happy to listen and implement any tweaks in the care needs. One of the first carers took time to ask me where he had worked. What his hobbies were. Any activities he enjoyed with our family. Your professional service has made a big difference to his life. Taken the pressure off somewhat from the family. I wouldn't hesitate to recommend Beloved to anyone needing care.

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Review from Ian S (Son of Client) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you for letting me provide a review. My mum has been under Beloved Homecare since April 2024. Your team have made a massive positive difference to our family. So thank you.
We had an initial provider of care before yourselves. It has been like comparing night and day. The main role is to give
Mum her key medication on a daily basis. The first team often did not even get that right, forgetting to give the medication often. Your team of carers provide the medication but then will sit and spend time with Mum, asking about the house, garden, and family. We can tell it makes a difference and we appreciate it.
We are learning as a family how Mum is, if I can just request the individual carers to check more thoroughly that Mum has her hearing aids in and working, whether she is in or out. Plus that, if she misses a shower on a Wednesday or a Saturday then she must shower the next day.
I know we may need to call on you for more support in the future. 100% we would choose Beloved.

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Review from Louise H (Sister of Client) published on 17 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Beloved Homecare highly enough. From the outset, my sister wasn't happy about needing care - it's a big thing for somebody who has always been fiercely independent and she wasn't the easiest of people for the care team to deal with but without exception, everyone handled her with
patience, respect and sensitivity from the beginning.
Beloved make sure she has the same ladies looking after her and we are now at the point where she looks forward to their visits and is extremely grateful for the help they give her. They have taken her lead and worked hard to gain her confidence and she now lets them help her in ways she would never have agreed to at first. I live in another part of the country so it is incredibly comforting for me to know she is in safe hands and is happy. We have come such a long way. Thank you Beloved!

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Review from K V (Daughter of Client) published on 12 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Beloved Homecare for nearly a year now for help for my mum and dad in their home and personal care for dad. The carers are very well thought of by mum and dad and always so helpful and thoughtful. Mum and dad really enjoy their visits from Beloved. Nothing is too much trouble for
them. Whenever I have spoke to the managers and supervisor, they have been very helpful and given me good advice to help me and my parents. I have contacted them by phone, texts and in person meetings and they have always been there to listen and help. Beloved was recommended to me by a friend who used them for his dad and I wouldn't hesitate to recommend them to anyone.

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Review from K F (Daughter of Client) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beloved Homecare continues to be an excellent service providing round the clock care to my mother. She has always been very set in her ways and does not take to strangers or even company, yet the staff are marvellous with her, she has completely accepted them and enjoys the professional attention given.
I
would highly recommend the company for your loved one.

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Review from L C (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly ladies. Use their initiative when caring for Mum and are always willing to have a chat.
Always keep me informed of Mum's care, either verbally or by text.
Extremely satisfied with the professional care.
Thank you.

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Review from S F (Daughter of Client) published on 9 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely happy with the care that our mum receives from Beloved Homecare, they are very punctual, always kind and compassionate.
They contact us whenever they have the slightest inkling that something isn't quite right in order for us to get immediate medical attention.

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Review from Becky W (Daughter-in-law of Client) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who has cared for my father-in-law has been excellent with him. His dementia has deteriorated over the last twelve months but everyone has handled his decline with care and consideration. They take him for walks, to coffee shops or garden centres. All carers have also been a great support to
my mother-in-law who at times really struggles with caring for my father-in-law.
I would highly recommend Beloved Care for dementia patients' caring needs.

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Review from Lisa W (Daughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot give enough praise!
The care given to Dad is outstanding and so is the support given to myself and my sister.
As a healthcare professional myself I am so impressed and being with Beloved has made a really hard time so much easier. Nothing is too much trouble, it makes such a difference.
Thank
you.

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Review from Lisa S (Friend of Client) published on 7 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second time we have needed the help and care from Beloved Homecare. A few years back, when my mum broke her back, I was at my wit's end, the care, compassion and support were unbelievable, nothing was ever too much, that I became a daughter again rather than a carer and with the support,
my mum is now self-caring again. So when our friend fell and broke his hip, there was no hesitation but to involve the manager, the director and their fabulous team to help in the individualised care for him, nothing is rushed and nothing is too much, whether it involves full care or just a cup of tea and a chat or a trip to the shops, it's all about the person and what they want, they are so professional in everything they do, the service is superb, this quality of care is hard to receive nowadays and this team go the extra mile in all aspects of care, definitely the best care around. Highly recommend to use if you want the best for someone who you love and care about and know they are in safe hands.

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Review from Ruth L (Wife of Client) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently high standard of care and support shown by all the 'Beloved Homecare carers' both in the office and in our home.
Carers are obviously well trained and show great empathy when supporting my husband (and myself). Queries and advice always result in a prompt, positive response by office
staff who have ensured that my husband has a small group of carers. It has established positive, lovely relationships with everyone. It is a joy to see! This company has an excellent reputation for a good reason. Thank you.

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Review from Keith M (Husband of Client) published on 30 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was diagnosed with corticobasal degeneration (CBD) in 2016. This is a life-limiting neurological condition. At first, we were able to manage the signs of change but after some time it became clear we would need help. A friend recommended Beloved Homecare and we began using their services in
2020. Initially, it was with one carer helping with personal care and social contact but as time went by two carers were needed as my wife's mobility and mental capacity had deteriorated. Currently, the carers get her up in the morning and ready for the day and at night they toilet her and put her to bed.
We have now used Beloved for four years and in that time, they have never let us down, always arriving within the agreed time frame. The carers wear smart uniforms, masks and aprons and introduce themselves on arrival. They are now a part of our lives and they are more like friends. I can highly recommend this company.

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Review from G H (Brother of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring staff are always so kind, professional, happy and helpful. It's reassuring to have them come to the house every day. They are genuinely interested and supportive of my sister and she looks forward to seeing her helper in the morning.

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Review from Steve B (Son of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We originally chose Beloved based on their accreditation scores and very positive reviews.
Talking with the team we were well assured of the professionalism and level of care our dad would receive. There is also an app that our dad consented for us to use, so we can review his care notes from anywhere
in the world. As overseas children of a parent needing care, we were quite anxious to see our dad well cared for and for the last 2 years, Beloved has delivered and exceeded our expectations.
When a predatory salesman tried to get our dad to give his money away a Beloved team member was fortunately there and intervened and reported the matter to the family. Thank you!
You have the full support of our family. Your level of care goes well beyond a business arrangement and our dad really looks forward to his home visits.

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Review from K H (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with the service provided by Beloved Homecare. Very much better than our previous provider. All carers are professional and friendly. Mum is very happy. I now have peace of mind that Mum is being looked after.

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Review from Val S (Daughter of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is absolutely thrilled with her carers so, obviously, that means I am also pleased.
The carers are kind and meticulous. They complete their main duties and then very proactive with anything they see that needs doing.
They are also great company for my mum.

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Review from N B (Client) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class service. Carers are all so pleasant and efficient. Have been so impressed when the staff have helped me above the call of duty. Can't praise Beloved Homecare enough. Thank you.

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Review from A W (Son of Client) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service from the start. From the start, had clear and sympathetic communication. Needed care in the morning and evening. Staff are not only very professional but also very caring. Would recommend Beloved Homecare.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Beloved Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Beloved Homecare is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beloved Homecare is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (6)

Mark

Mark Collier

Job Title: Managing Director

Joined: 2015

Mark Collier is the Managing Director of Beloved Homecare. Mark’s passion for care was ignited following the diagnosis of his late mother with Alzheimer’s disease. After seeing first-hand the standards of care available, Mark decided to research the market and complete his care diplomas. Mark regularly keeps in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and if any changes need to be made, they’re implemented.


Mark is a trustee of ‘Age UK Trafford’.


Mark said: “My primary aim is to remain Trafford’s best provider of care in the eyes of service users and their families.”


Wendy

Wendy Gorton

Job Title: Registered Care Manager

Joined: 2015

Beloved Homecare's Registered Care Manager, Wendy Gorton has over 20 years' experience working within the NHS on Assessment Units for older patients with Dementia and adults with varied Mental Health issues. She brings with her expertise in dealing with challenging behaviours, delivering solutions to enable people to remain as independent as possible in their own home.


She says, "People are living longer and as such, are developing more longer-term, complex and challenging needs which have to be met. The homecare landscape is changing, and providers need to move from a home help service to a more person-centred healthcare focus"


Alex

Alex Collier

Job Title: HR Director

Joined: 2017

Alex is responsible for the companies’ recruitment & retention strategy, ensuring that only the best people make it through the candidate selection process. Alex also ensures that all staff members are well equipped for their job, monitoring all training records, as it is crucial all staff members have the best and most up to date training. Alex said, “Quite simply, in order to provide the best care possible, we need caring and compassionate people who are always willing to go the extra mile for our clients”.


Emma

Emma Sharples

Job Title: Care Supervisor

Joined: 2016

Emma joined Beloved in 2016 as a Care Assistant before progressing to a Care Supervisor. Emma previously studied at university and gained a Bachelor of Science in Psychology; she works closely with Wendy when onboarding new clients and building care packages and support plans.


To provide the best care possible staff know that if they have any problems or queries, they can speak to either Wendy or Emma and discuss any concerns they may have. Additionally, Emma monitors the company's care policies and practices ensuring they are kept up to date and are the best they can be. Alongside this, Emma is also responsible for logging all care information reported back to the office. “Increasingly more people want to remain in their own home, anything we can do to support their lifestyle and allow this will only enrich their wellbeing further”


Jake

Jake Gorton

Job Title: Operations Director

Joined: 2017

Before joining Beloved in 2017, Jake attended University obtaining a Bachelors of Science degree in Psychology.


Jake is responsible for creating & maintaining staff rotas, on a weekly basis. He is tasked with ensuring client and carer continuity as this is vital to the well-being of our clients. Jake is also tasked with minimising travel for our team of Care Assistants and sustainability providing all members of staff with their desired working hours. Jake also helps to implement any new technologies that can, in anyway, improve the lives of our staff and clients.


April

April Duffy

Job Title: Care Supervisor

Joined: 2016

Before joining Beloved Homecare in 2016, April obtained a Bachelor's of Science Honours in Anatomy & Physiology in 2015 at Sligo Institute of Technology and also a Bachelors of Science Honours in Sport Rehabilitation at Salford University. April is responsible for mentoring and working closely alongside new starters to give them feedback and support within their new role. She also liaises with clients and their families to ensure needs & wishes are met. April works closely with Emma in building and updating Clients' support plans.


Frequently Asked Questions about Beloved Homecare

What Type of Services does Beloved Homecare offer?

Beloved Homecare offers Home Care.

How many Carers does Beloved Homecare employ?

Beloved Homecare employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beloved Homecare to verify any information. View our terms and conditions. Beloved Homecare has a Platinum Service – more info.