Beloved Homecare

6 Primrose Avenue, Urmston, Manchester M41 0TY
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9.9 129 Reviews
  • Beloved Homecare, Manchester
Beloved Homecare is a family-run business based in Urmston, rated 'Outstanding' by the Care Quality Commission in (March 2018) and (December 2020), they are currently the only care home provider with an Outstanding rating in Trafford (August 2022).

The motivation to enter the homecare market came after a family member received poor quality care whilst suffering from the early stages of dementia.

With ‘Outstanding’ home care services from Beloved Homecare, their clients continue to live independently within the comfort and familiarity of their own home instead of having to go into residential care.

Client welfare is at the heart of every decision made and because of this, continual feedback is hugely important. A high level of transparency ensures that the care provided is of the highest possible standard and is meeting all service user requirements.

All members of staff are subject to thorough pre-employment checks to ensure safety and compliance. In addition to this, members of staff receive comprehensive training with regular updates to provide the highest quality care.

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Care Provided by Beloved Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Beloved Homecare
  • Person in charge
  • Wendy Gorton (Registered Care Manager)

Funding & Fees Guide for Beloved Homecare

  • Prices

  • We acknowledge that private home care prices within Trafford can range from £20-£40 per hour.


    Within the private sphere, we position ourselves as being the best private provider in terms of both value and quality.


    Our prices change based on the duration of the call e.g. 30/45 & 60 + minute calls. We do not change our prices based on the level of required care.


    Feel free to give our office team a call to receive a quote based on a tailored package of care.

Beloved Homecare Reviews (129)

Total of 129, showing 21-40
9.9

Beloved Homecare has a Review Score of 9.9 (9.932) out of 10, based on 32 reviews in the last 2 years. Over all time Beloved Homecare has 129 reviews.

Overall Experience

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Review from Tony E (Grandson of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my Nan came out of hospital from a fall and hip replacement we decided she needed someone popping in a couple of times a day to sort a few bits out due to her new limited mobility.
I checked CQC and asked around at the retirement home where my grandmother lives and Beloved came up as an outstanding
care company in our area. I phoned up and spoke to the managing director and he himself took my call and walked me through Beloved's services. His words 'We don't want to be the biggest, we want to be the best' rang with me as it told me that they would potentially put quality of care over profit. All the staff have been great in answering my questions along the way and a lady has been putting the care package together. The carers themselves are phenomenal. They always take the time to do what they are there to do and stop to have a chat. Sometimes the stopping to have a chat is more important than their other duties and it is appreciated. *Highly recommend*

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Review from Alison S (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is very impressed with the care and support he receives on every visit. Nothing is too much trouble and he looks forward to a good chat with his carer.
I have already recommended Beloved Homecare to a few people.

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Review from Dave L (Friend of Client) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Beloved Homecare were excellent and nothing was too much trouble for them. The carers were lovely and looked after my friend and she enjoyed their visits. She also enjoyed the outings the carers took her on. The management team were very approachable, flexible and the communication
between us and them was excellent. The app was easy to use and essential to us to know what was going on. My friend was so well looked after and we were so grateful for their help and support.

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Review from Shona L (Daughter of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have met most of the carers in my weekly visits to Mum. They have all been lovely! Kind, caring and cheerful and helped Mum through a very difficult period. They have tried to accommodate Mum's requests and have been very supportive and have followed instructions to the letter. This has given me and
my sisters peace of mind when we couldn't be with Mum. It has also given Mum a focus each day, knowing she will interact with a friendly face. This has led to a good recovery for her. Would definitely recommend your service to others.

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Review from Stephen Paul W (Son of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and has recently lost his wife of 69 years (my mother). He lives alone in a large house and we are reluctant to relocate him.
All the carers are very polite and work very well. They leave updates in our journal to make us aware of any problems. Thank you.

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Review from Lynn R (Daughter of Client) published on 15 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All Beloved staff always go above and beyond and have been an invaluable support to our family supporting us through our dad’s care until his passing and now helping our mum with her care and also supporting us and Mum with her loneliness after losing dad.
Not only is the actual care first class, but
it is also at times such a support to the family to be able to offload when caring for our mum can be overwhelming and stressful - the office staff are always there with a caring listening ear - not sure what we’d do without you all - thank you.

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Review from Christine W (Daughter of Client) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has dementia and has carers from Beloved twice a week to give me a break. All the carers are polite, punctual and friendly. I never have any worries about leaving Mum in their care. I find everyone I have dealt with from Beloved very professional and caring.

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Review from Bev B (Daughter-in-law of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been reluctant to accept any professional personal care for my father in law and with a lot of encouragement from us as a family, my mother in law agreed to a meeting with Beloved Homecare. Following the initial meeting, she was overwhelmed by the compassion shown and the advice/support and patience
given to her husband of nearly 60 years. She admits now that she wouldn't be able to manage without them. We as a family are extremely relieved and happy with the excellent standard of care provided - we would only ever want the very best for them both. The care is only for a short time every morning but has made the world of difference.

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Review from J W (Daughter of Client) published on 29 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 92, lives at home and was diagnosed with Alzheimer's in 2019. Her personal care needs have increased significantly over the past few months, and we realised that we needed some additional support from an external agency. From the initial meeting with the management team at Beloved Homecare and
the ongoing care, we feel reassured that Mum is being well supported to continue to live at home with this additional support.
Our initial concerns that Mum would be anxious about having carers were quickly dispelled due to their caring and compassionate nature.
Beloved provides a consistently reliable, professional and flexible service; they have given us peace of mind at a difficult time, and we wouldn't hesitate to recommend them to other families in similar circumstances.

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Review from S B (Daughter of Client) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I don't know what I would do without Beloved - apart from the fact that each carer is so kind and dedicated and patient with my mum. The company is so reliable, no worrying will someone turn up at the allotted time like friends of mine have experienced with other care providers. The management team
are easily approachable, and professional and makes you feel like you are their only client! Thank you, Beloved!

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Review from Jane G (Daughter of Client) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beloved Homecare has been an absolute godsend with regard to looking after my 86-year-old mum. Mum lost her independence when she had to give up driving, making it difficult to get to the shops and appointments. It was overwhelming to think about what to do next, but after one phone call to Beloved,
we had a plan in place to get her where she needed to be. The staff couldn’t be more helpful, accommodating, reassuring and professional. The carers look after Mum so well, and we would be lost without their twice-weekly visits. Thank you to all the lovely staff and carers at Beloved!

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Review from Rachel C (Daughter of Client) published on 5 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged Beloved Homecare at very short notice in December 2022 to help get Dad showered and dressed every morning. My parents had been very sceptical and resistant about having this kind of support but immediately felt comfortable with the carers who visited and really appreciated the visits. Sadly,
Dad deteriorated in February, was bed bound and was being cared for palliatively and we needed to double the number of visits and carers per visit. Beloved was able to respond immediately and was so supportive.
All the carers who looked after Dad was caring and kind, and most importantly treated him with dignity. They also looked out for Mum, my sister and me.
The management team were great too - very responsive and anticipated our needs. They checked in regularly.
We received a highly professional, person-centred, reliable service. Most importantly, I know Dad was so grateful for the support.

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Review from C B (Daughter-in-law of Client) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After months of worrying about my mother in laws health and her physical and mental decline due to vascular dementia, we engaged Beloved Homecare, first just one session a day and then two. She was resistant at first, but their excellent care, kindness, attention to every detail, and first-class communication,
not only have they made us, as a family feel less anxious but they have won her round! Her physical state has improved tremendously and thus she is more able to deal with her condition. As are we.
Beloved is a great team.

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Review from J G (Sister-in-law of Client) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in London and have power of attorney for my sister-in-law who lives with my brother, her carer in the Manchester area.
I had singled out from the web Beloved Homecare and as a resource that I may well need in case of an emergency situation occurring.
I advised my brother to request an urgent
assessment visit on 13th January 2023 as the description of the situation at home sounded critical.
I was so relieved and grateful that a visit was immediately carried out together with a nurse from the care agency. The GP was alerted and visited and my sister-in-law was taken to the hospital that day. Without the professional speedy and caring intervention of Beloved Homecare, I believe that the outcome would have been most probably life-threatening. I am a retired social worker. I would use Beloved Homecare if my sister-in-law returns home.

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Review from A P (Daughter of Client) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has Alzheimer's and Vascular Dementia. Beloved Homecare stepped in at exactly the right time. All the staff are helpful and caring, and nothing is too much trouble. I don't live near my father and I am kept informed and I'm able to contact the agency via an App, email, telephone or if in the
area, call in the office.

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Review from A L (Daughter of Client) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has Alzheimer's and is cared for by my mother at home. After being let down by a previous company, we found Beloved Home Care. From the first telephone conversations, everyone at Beloved was professional and compassionate and really came to our rescue. Cannot fault them and their staff in
any way. Highly recommend Beloved Homecare.

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Review from Peter O (Son of Client) published on 17 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beloved homecare looked after my Father for three years. The standard of care that they delivered over that time was excellent. As his care needs changed, Beloved managed those changes and were able to accomodate to meet his needs. A lot of the carers would go above and beyond to make my dad's life
better, particularly in the last few months of his life. When he had problems, these were quickly reported back and together we would be able to sort out a solution. Communication with the staff at beloved was always excellent. I always felt that with the staff at beloved, my Dad was safe and that they were there to provide a safety net if something happened, this was important as I live over an hour's drive away. They managed to care for my Dad at home until the end, something my Dad was always very insistent on - he didn't want to go in a home. With the carers at Beloved I felt that he was in safe hands.

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Review from I M (Son of Client) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls and guys at Beloved have been fantastic caring for my Dad during his recent illness, myself and the family can't stress enough our gratitude to the team, for honest professional care call Beloved there rated outstanding for good reason.

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Review from Christine P (Daughter of Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with the Beloved Homecare team has been exceptional they have been very caring and go above and beyond for the people they care for and I am also very impressed and grateful that any concerns about the welfare and safety of their clients they inform the relatives of this which is invaluable
when family can't be there all the time, I am very thankful for all that they do.

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Review from Karen L (Daughter of Client) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beloved Homecare is an amazing care company, and I can relax knowing that my dad is in excellent hands. They have gone above and beyond for him over the past 2-years. The staff, both in the office and the carers that I have met, are extremely kind and caring.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Beloved Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Beloved Homecare is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beloved Homecare is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (6)

Mark

Mark Collier

Job Title: Managing Director

Joined: 2015

Mark Collier is the Managing Director of Beloved Homecare. Mark’s passion for care was ignited following the diagnosis of his late mother with Alzheimer’s disease. After seeing first-hand the standards of care available, Mark decided to research the market and complete his care diplomas. Mark regularly keeps in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and if any changes need to be made, they’re implemented.


Mark is a trustee of ‘Age UK Trafford’.


Mark said: “My primary aim is to remain Trafford’s best provider of care in the eyes of service users and their families.”


Wendy

Wendy Gorton

Job Title: Registered Care Manager

Joined: 2015

Beloved Homecare's Registered Care Manager, Wendy Gorton has over 20 years' experience working within the NHS on Assessment Units for older patients with Dementia and adults with varied Mental Health issues. She brings with her expertise in dealing with challenging behaviours, delivering solutions to enable people to remain as independent as possible in their own home.


She says, "People are living longer and as such, are developing more longer-term, complex and challenging needs which have to be met. The homecare landscape is changing, and providers need to move from a home help service to a more person-centred healthcare focus"


Alex

Alex Collier

Job Title: HR Director

Joined: 2017

Alex is responsible for the companies’ recruitment & retention strategy, ensuring that only the best people make it through the candidate selection process. Alex also ensures that all staff members are well equipped for their job, monitoring all training records, as it is crucial all staff members have the best and most up to date training. Alex said, “Quite simply, in order to provide the best care possible, we need caring and compassionate people who are always willing to go the extra mile for our clients”.


Emma

Emma Sharples

Job Title: Care Supervisor

Joined: 2016

Emma joined Beloved in 2016 as a Care Assistant before progressing to a Care Supervisor. Emma previously studied at university and gained a Bachelor of Science in Psychology; she works closely with Wendy when onboarding new clients and building care packages and support plans.


To provide the best care possible staff know that if they have any problems or queries, they can speak to either Wendy or Emma and discuss any concerns they may have. Additionally, Emma monitors the company's care policies and practices ensuring they are kept up to date and are the best they can be. Alongside this, Emma is also responsible for logging all care information reported back to the office. “Increasingly more people want to remain in their own home, anything we can do to support their lifestyle and allow this will only enrich their wellbeing further”


Jake

Jake Gorton

Job Title: Operations Director

Joined: 2017

Before joining Beloved in 2017, Jake attended University obtaining a Bachelors of Science degree in Psychology.


Jake is responsible for creating & maintaining staff rotas, on a weekly basis. He is tasked with ensuring client and carer continuity as this is vital to the well-being of our clients. Jake is also tasked with minimising travel for our team of Care Assistants and sustainability providing all members of staff with their desired working hours. Jake also helps to implement any new technologies that can, in anyway, improve the lives of our staff and clients.


April

April Duffy

Job Title: Care Supervisor

Joined: 2016

Before joining Beloved Homecare in 2016, April obtained a Bachelor's of Science Honours in Anatomy & Physiology in 2015 at Sligo Institute of Technology and also a Bachelors of Science Honours in Sport Rehabilitation at Salford University. April is responsible for mentoring and working closely alongside new starters to give them feedback and support within their new role. She also liaises with clients and their families to ensure needs & wishes are met. April works closely with Emma in building and updating Clients' support plans.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beloved Homecare to verify any information. View our terms and conditions. Beloved Homecare has a Platinum Service – more info.