Beloved Homecare

6 Primrose Avenue, Urmston, Manchester M41 0TY
Submit a Review
9.9 129 Reviews
  • Beloved Homecare, Manchester
Beloved Homecare is a family-run business based in Urmston, rated 'Outstanding' by the Care Quality Commission in (March 2018) and (December 2020), they are currently the only care home provider with an Outstanding rating in Trafford (August 2022).

The motivation to enter the homecare market came after a family member received poor quality care whilst suffering from the early stages of dementia.

With ‘Outstanding’ home care services from Beloved Homecare, their clients continue to live independently within the comfort and familiarity of their own home instead of having to go into residential care.

Client welfare is at the heart of every decision made and because of this, continual feedback is hugely important. A high level of transparency ensures that the care provided is of the highest possible standard and is meeting all service user requirements.

All members of staff are subject to thorough pre-employment checks to ensure safety and compliance. In addition to this, members of staff receive comprehensive training with regular updates to provide the highest quality care.

Show Beloved Homecare on the Map

Care Provided by Beloved Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Beloved Homecare
  • Person in charge
  • Wendy Gorton (Registered Care Manager)

Funding & Fees Guide for Beloved Homecare

  • Prices

  • We acknowledge that private home care prices within Trafford can range from £20-£40 per hour.


    Within the private sphere, we position ourselves as being the best private provider in terms of both value and quality.


    Our prices change based on the duration of the call e.g. 30/45 & 60 + minute calls. We do not change our prices based on the level of required care.


    Feel free to give our office team a call to receive a quote based on a tailored package of care.

Beloved Homecare Reviews (129)

Total of 129, showing 41-60
9.9

Beloved Homecare has a Review Score of 9.9 (9.932) out of 10, based on 32 reviews in the last 2 years. Over all time Beloved Homecare has 129 reviews.

Overall Experience

  • 121
  • 8
  • 0
  • 0
  • 0

Date Published

129
3
22
32
97

Review from David B (Son of Client) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company, but at the same time, personal. My dad enjoyed the company of the carers that Beloved sent to him. The care package gave us the comfort that my dad had regular contact and company during the period of our extended holiday.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ruth W (Daughter of Client) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beloved Homecare is just what we are looking for to help support my father. They have been very understanding from the word go. All the carers work as a team. They are extremely helpful, always go above and beyond, have a friendly, welcoming smile and are very supportive. This makes a big difference
to both my father and family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susan S (Daughter of Client) published on 5 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beloved Home Care are a very professional and reliable care company. All the carers who visit Mum have been very kind and considerate but she does have her personal favourites. Their visits have taken a huge weight off our shoulders and Mum's outlook and demeanour have improved significantly.
A
very big thank you to all concerned.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra G (Daughter of Client) published on 19 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Communication is very prompt and good between myself and the management team.
I have found this company very reliable, they have never let me down by messaging to say that they could not attend my mum's allotted timeslot. (Which I have been told that some companies do?).
I have found that I am much
more relaxed knowing that my mothers medication and wellbeing is being taken care of in the evening time.
The main thing is that Mum is happy, which means I am too!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Susanna H (Client) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Right from the start, the carers made me feel comfortable and confident. This was my first experience of care, so I was worried about it, but I quickly realised the carers treated me with great care and we’re constantly looking for ways to better meet my changing needs. They were diligent in all aspects
of personal care and safety but also delivered care focused on enhancing my experience and enjoyment through personal interactions and enhancement activities such as relaxation techniques. Very highly recommended.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann F (Daughter of Client) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has received excellent care from Beloved Home Care. The staff have been outstanding in getting to know her and taking on board the way she likes things to be done.
The staff have been always kind and thoughtful, providing companionship as well as helping with housework and meal preparation.
The management has also been excellent in communicating with myself.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra R (Daughter of Client) published on 16 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mum was of high quality. The carers were always very caring, professional, punctual and always willing to go that extra mile. They spent time with mum after delivering the care, as a family we felt helped with her mental health. I was always informed of any additional care need
and contacted if there were any concerns, with regards to mums care.
The support from the office I felt was always at hand and always got a prompt reply when I needed to contact them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from P S (Client) published on 4 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I get on very well with my carers. They always ask me if I want their help regarding a trip to the local supermarket. They will always iron my clothing and take me out on summer days. They will always wash up after offering a cup of tea, as a disabled person it means a lot to me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Carole C (Daughter of Client) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a service user since April 2020 after being diagnosed with Alzheimer's in December 2019. We had noticed that dad was becoming increasingly forgetful and had been wandering etc and felt it was time to put some care in place. We have been extremely happy with the care provided by Beloved
and know that dad has all his needs met, he has meals prepared, drinks made, he is showered, and has clean clothes daily. Dad has incontinence but again this is all taken care of by the carers. They all do an amazing job, one of the carers is so good with dad and I know dad likes him. I would have no hesitation in recommending Beloved to anyone thinking of putting carers in place for a loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Granddaughter of Client) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care has been exceptionally good and we have noticed a significant improvement in my nan's mood and health since the team have been coming out to her. She is always talking so highly of her careers and all they do for her on their days. It has been such a relief to know she is being cared for when
we can’t get to her it has really helped balance our time. I would highly recommend their service and be rest assured your family is in safe hands. Communication has been excellent to nothing is too much trouble and there is always someone available to contact. Thank you for all your team does.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Linda (Daughter of Client) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum, 87, has Alzheimer's and wants to stay in her own home, and Beloved Care has made this possible. Three weeks into the care package, which includes three visits each day (hoping to increase to four when the right slots become available), I am now reassured that mum is getting her meds, is being fed
and kept hydrated, is clean, cared for, warm and is safe, without her having to worry about locking and opening doors. Beloved Care staff have been quick to respond to all queries and add new tasks to the list whenever required. Family members have also been given access to the 'Pass System' to enable us to see how mum has been at each visit for our complete peace of mind. Mum says the carers are all 'lovely' and it's great to know that she is interacting well with them, having been on her own for so long.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M B (Client) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have used Beloved Homecare for the past three months and I have nothing but praise for the whole setup, from the management to the actual carers. All nice people who have visited me five days a week and kept my apartment and me ticking over very well.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S M (Client) published on 15 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live on the second floor in a block of flats. I am waiting for a replacement knee and have arthritis in my spine, consequently walking on crutches, I cannot carry shopping so I contacted Beloved to see if they could help me. This may sound trivial but for me it's such a wonderful service, not having
to rely on friends who may or may not be able to help me. P.s. couldn't get supermarkets to deliver.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A F (Daughter of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beloved Homecare have been incredible. They partner with the family - including regular two-way communication which is so important - to ensure the best level of care. Importantly we have continuity with just two core carers looking after dad, meaning a relationship has been built despite dementia.
I live a long distance from my dad, but get pictures to show me how well he is doing, and they even got him a birthday cake - sometimes the 'smallest' things have the greatest impact. I only wish I'd found them sooner!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jaqi D (Niece of Client) published on 13 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we have been very impressed with the help we have had in looking after our very dear relative. In talking weekly with my auntie herself she also feels very happy with the support she is receiving. The company always keep me updated daily with anything that changes or is unusual and between
us we update my auntie's needs accordingly. I personally have confidence that with this company, I am doing the very best I possibly can for my auntie. We work well together, we are a good team. With this professional help alongside the family's support, my auntie is looked after and loved.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Phil H (Son of Client) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care that my father has received from Beloved Homecare has been outstanding from the very first visit. The individual care is tailored to his specific needs with excellent attention to detail that makes all the difference and helps put my mind at ease. Each visit really perks him up
and lifts his spirits which has been so important over these past months. The level of support and professionalism for all members of the team is exemplary.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jim B (Brother of Client) published on 6 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beloved Homecare looked after my sister at an exceptional standard and I was very pleased with their professionalism. The care package they provided was perfect for our needs, they were really easy to communicate with from start to finish and I would highly recommend them to anyone looking for a care
provider in the Trafford area.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J O (Stepfather of Client) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepson suffered multiple strokes in April 2019 which resulted in mobile disability and sadly complete loss of sight. The care he received was basic and he made little progress. However, as soon as Beloved Homecare took over he has improved quite dramatically. The carers are his friends and his progress
is almost miraculous. I can't recommend Beloved Homecare highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sandra H (Daughter of Client) published on 12 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Beloved Homecare for a few months now and would like to say that the management team are so caring and understanding. They always have the time to listen and show empathy when dealing with us at such a difficult time. They have organised and provided excellent overnight care for our
mum who has Alzheimer's, they also regularly check-in to see if everything is okay.
The carers who come into Mum and Dad's home are very friendly, professional and have a great understanding of dementia. They take the time to really get to know Mum and keep the rest of the family fully informed writing details in our information book. They also demonstrate the same care towards our dad, who was originally against carers coming into the home, but he now sees them as a positive and valuable service.
As a family, we couldn't ask for better care and are fully confident that Mum is being well looked after - this takes a lot of pressure off our family as we know she is in safe hands.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from T B (Client) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely helpful and quick to learn about my needs. Very tidy in clearing up when necessary. The time I spend chatting with them I always enjoy as I am unable to get out and meet other folk. Excellent at keeping their times of arrival and useful contact with my GP.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Beloved Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Beloved Homecare is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beloved Homecare is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

Top 20 Home Care Providers North West England 2023

Recipient: Beloved Homecare

Date: Wednesday 31 May 2023 More details

Top 20 Home Care Providers North West England 2022

Recipient: Beloved Homecare

Date: Thursday 31 Mar 2022 More details

Top 20 Home Care Providers North West England 2021

Recipient: Beloved Homecare

Date: Friday 30 Apr 2021 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (6)

Mark

Mark Collier

Job Title: Managing Director

Joined: 2015

Mark Collier is the Managing Director of Beloved Homecare. Mark’s passion for care was ignited following the diagnosis of his late mother with Alzheimer’s disease. After seeing first-hand the standards of care available, Mark decided to research the market and complete his care diplomas. Mark regularly keeps in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and if any changes need to be made, they’re implemented.


Mark is a trustee of ‘Age UK Trafford’.


Mark said: “My primary aim is to remain Trafford’s best provider of care in the eyes of service users and their families.”


Wendy

Wendy Gorton

Job Title: Registered Care Manager

Joined: 2015

Beloved Homecare's Registered Care Manager, Wendy Gorton has over 20 years' experience working within the NHS on Assessment Units for older patients with Dementia and adults with varied Mental Health issues. She brings with her expertise in dealing with challenging behaviours, delivering solutions to enable people to remain as independent as possible in their own home.


She says, "People are living longer and as such, are developing more longer-term, complex and challenging needs which have to be met. The homecare landscape is changing, and providers need to move from a home help service to a more person-centred healthcare focus"


Alex

Alex Collier

Job Title: HR Director

Joined: 2017

Alex is responsible for the companies’ recruitment & retention strategy, ensuring that only the best people make it through the candidate selection process. Alex also ensures that all staff members are well equipped for their job, monitoring all training records, as it is crucial all staff members have the best and most up to date training. Alex said, “Quite simply, in order to provide the best care possible, we need caring and compassionate people who are always willing to go the extra mile for our clients”.


Emma

Emma Sharples

Job Title: Care Supervisor

Joined: 2016

Emma joined Beloved in 2016 as a Care Assistant before progressing to a Care Supervisor. Emma previously studied at university and gained a Bachelor of Science in Psychology; she works closely with Wendy when onboarding new clients and building care packages and support plans.


To provide the best care possible staff know that if they have any problems or queries, they can speak to either Wendy or Emma and discuss any concerns they may have. Additionally, Emma monitors the company's care policies and practices ensuring they are kept up to date and are the best they can be. Alongside this, Emma is also responsible for logging all care information reported back to the office. “Increasingly more people want to remain in their own home, anything we can do to support their lifestyle and allow this will only enrich their wellbeing further”


Jake

Jake Gorton

Job Title: Operations Director

Joined: 2017

Before joining Beloved in 2017, Jake attended University obtaining a Bachelors of Science degree in Psychology.


Jake is responsible for creating & maintaining staff rotas, on a weekly basis. He is tasked with ensuring client and carer continuity as this is vital to the well-being of our clients. Jake is also tasked with minimising travel for our team of Care Assistants and sustainability providing all members of staff with their desired working hours. Jake also helps to implement any new technologies that can, in anyway, improve the lives of our staff and clients.


April

April Duffy

Job Title: Care Supervisor

Joined: 2016

Before joining Beloved Homecare in 2016, April obtained a Bachelor's of Science Honours in Anatomy & Physiology in 2015 at Sligo Institute of Technology and also a Bachelors of Science Honours in Sport Rehabilitation at Salford University. April is responsible for mentoring and working closely alongside new starters to give them feedback and support within their new role. She also liaises with clients and their families to ensure needs & wishes are met. April works closely with Emma in building and updating Clients' support plans.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beloved Homecare to verify any information. View our terms and conditions. Beloved Homecare has a Platinum Service – more info.