Beloved Homecare

6 Primrose Avenue, Urmston, Manchester M41 0TY
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9.9 129 Reviews
  • Beloved Homecare, Manchester
Beloved Homecare is a family-run business based in Urmston, rated 'Outstanding' by the Care Quality Commission in (March 2018) and (December 2020), they are currently the only care home provider with an Outstanding rating in Trafford (August 2022).

The motivation to enter the homecare market came after a family member received poor quality care whilst suffering from the early stages of dementia.

With ‘Outstanding’ home care services from Beloved Homecare, their clients continue to live independently within the comfort and familiarity of their own home instead of having to go into residential care.

Client welfare is at the heart of every decision made and because of this, continual feedback is hugely important. A high level of transparency ensures that the care provided is of the highest possible standard and is meeting all service user requirements.

All members of staff are subject to thorough pre-employment checks to ensure safety and compliance. In addition to this, members of staff receive comprehensive training with regular updates to provide the highest quality care.

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Care Provided by Beloved Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Beloved Homecare
  • Person in charge
  • Wendy Gorton (Registered Care Manager)

Funding & Fees Guide for Beloved Homecare

  • Prices

  • We acknowledge that private home care prices within Trafford can range from £20-£40 per hour.


    Within the private sphere, we position ourselves as being the best private provider in terms of both value and quality.


    Our prices change based on the duration of the call e.g. 30/45 & 60 + minute calls. We do not change our prices based on the level of required care.


    Feel free to give our office team a call to receive a quote based on a tailored package of care.

Beloved Homecare Reviews (129)

Total of 129, showing 61-80
9.9

Beloved Homecare has a Review Score of 9.9 (9.932) out of 10, based on 32 reviews in the last 2 years. Over all time Beloved Homecare has 129 reviews.

Overall Experience

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Date Published

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Review from Euan H (Son of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Beloved at a time when my mum was moving to an apartment nearer us but still needed someone to come in and make sure she was ok and take her shopping etc. while we were working. Beloved has proven to be a fantastic company for my mum, very professional and my mum has nothing but good things
to say about her experience with them. We have other family members who use them and we couldn't recommend them more highly.

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Review from Julie E (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management are extremely helpful and all the carers that have visited my Mother have been very professional, caring, helpful, and considerate. My Mum is 89 years old, hard of hearing, bad eyesight, and bad knees. She lives alone in sheltered housing and unable to leave her home (Covid). Her quality
of life was deteriorating. Her visits include a walk in her wheelchair among other things and she enjoys the company and conversation. I would highly recommend Beloved Homecare as it gives the person the opportunity to remain in their own home and receive the extra help they need.

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Review from J B (Husband of Client) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Beloved Homecare from Feb 20 - Jan 21. We found them very good indeed, reliably here 4 times a day to care for my paralysed wife. Some of the staff are outstanding sone inevitably less so, but overall my wife was looked after very well. The staff were happy to do extra things. They had a good
relationship with my wife up to her death on 2nd January 21

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Review from Susan C (Daughter of Client) published on 19 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been under Beloved Homecare for a year. They are very professional and caring. Treat Mum as a person and engage her with conversations and known interests to her. Management team keep un close contact eager to help/suggest ways to help. In this difficult year, the team always provided with PPE,
and they make sure that I am coping ok. Like the fact that they are able to provide 30-mins of care, which is all we need. Highly dependable team.

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Review from Mags D (Client) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Felt happy from day one. Beloved Homecare sees to all my needs. Friendly service, efficient and caring.

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Review from Dawn (Daughter of Client) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having recently changed care providers for my 86 year old mum who is currently in her own home, I have to say it has been a breath of fresh air to have a truly professional care team on board looking after mum. She actually looks forward to them coming they are extremely attentive, nothing is too much
trouble, they are professional and caring. Communication between the family and the care team is excellent, this is going to aid mum to be in her own home as long as possible. As a family it has made the world of difference, we know we have a care team that we can rely on. Beloved, you are amazing, I can’t thank you enough.

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Review from M C (Wife of Client) published on 26 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have received has been satisfactory.

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Review from Heather D (Wife of Client) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I realised I would need help to care for my husband, I was recommended Beloved Homecare. That was over 2 years ago. At first, it was 3 social visits a week. When my husband was admitted to hospital, a carer visited and thanks to the team at Beloved, he was soon back at home with an increased care
package. From the beginning, the care manager assured me they would adapt to his changing needs and this has proved to be the case. The care, support and friendship we receive gives us both some independence. We highly recommend Beloved and cannot thank them enough for all they do for us.

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Review from Mike W (Son of Client) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been delighted with the care service provided by Beloved to my dad over the past 6 months. Nothing is too much trouble and the team of carers have really looked after him well.
My dad is 84 and suffers from dementia. He is still independent up to a point and isn’t the easiest person to deal
with, so it is very reassuring to know that he is in safe, friendly, professional hands twice a day.
Both myself and my sister also really appreciate the interaction with the Beloved team who keep us up to date with everything and are always very accommodating with any changes needed.

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Review from Andrea W (Daughter of Client) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend Beloved Homecare enough. The quality of the carers is consistently good and they are excellent at providing updates and keeping open communication with the family. Beloved Homecare have provided care to my mum in short timescales and, whilst requested times for visits cannot always
be met immediately, they do as much as they can to get you the times you want as soon as possible. The Manager and the Care supervisor have always been so supportive and understanding in setting up the care package required and, recently, have been very clear on their PPE approach for Covid 19. They are an organisation who genuinely seem to care!

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Review from Alison P (Daughter of Client) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loves being in her own home and the carers help for mum to have her wishes.
They call twice a day, helping mum to get up in the morning, showering her, giving her breakfast and making lunch.
They then call back in the evening getting mum ready for bed and giving her an evening meal.

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Review from E S (Daughter of Client) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased that we chose Beloved Homecare. The Beloved staff are very professional and caring and I trust them completely to look after my parents. My dad cannot walk and my mum has mixed dementia so they have very differing needs but they spend time with each of them and provide an exceptional
level of care.
My parents have a small group of regular carers which makes things much easier for my mum to cope with.
Whenever I see the carers, they are warm and friendly with my parents. They treat them with respect and also keep their spirits up which is very important, especially at this time.
The carers let me know if there is anything that my parents need. The staff in the office also keep me informed of anything that I need to know.
I have no hesitation in recommending Beloved.

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Review from Heather S (Daughter of Client) published on 5 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone I have had contact with has been extremely professional and provided care at the highest level - Dad is thrilled with the care he gets. It is a comfort and provides great peace of mind to know how well he is being so well looked after.

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Review from Sam P (Grandson of Client) published on 7 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best care in the area from a dedicated and professional team. They recommended adjustments to care when necessary, were quick to respond to enquiries and flexible with the client's requirements. My grandmother was treated with dignity throughout. Highly recommended.

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Review from Carys P (Daughter-in-law of Client) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Beloved Care for a while for our Mother who is 99 years old and lives independently. They are great and work with us to give Mum the best care possible. We have been working together this month to improve her mobility. Mum loves the team as they make her feel special and take the time to
talk with her whilst caring for her. They give her the confidence to move around her flat. We talk regularly to the team about updates on Mum's care. We have no reservation about recommending Beloved Care to anyone looking for excellent care for their family. Special members of the family need excellent care which Beloved Care delivers.

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Review from Lorrayne G (Client) published on 28 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father came home from hospital after a fall, he was in a terrible state and we were so shocked to see how his condition had deteriorated over a five day period. He was dropped off by the ambulance crew unable to stand unassisted and totally incontinent. We were left with no equipment at all
to help my mother, who’s 84 and my sister and I. I rang up Beloved Homecare after a personal recommendation and they were amazing. The care manager came out early the very next morning to assess my Dad and give us much needed advice. She was reassuring, knowledgeable and practical and helped us to get our heads around what would be best for my Dad. She even lent us a commode which was such a help until we could sort out a plan. She had a lovely manner and her experience in these situations was such a help to us. I would highly recommend them from our experience.

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Review from Mari B (Daughter of Client) published on 13 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 94-year-old mother has been so happy with the carers that come to her on a daily basis. They are so loving and kind that she regards them as friends now - more than carers. She really looks forward to their visits. They seem to go over and above what I had imagined their role would be.
They really
do care! They know her extremely well! This was proved when I met one of them and she knew all about me, to the extent that we joked I could be her specialist subject on Mastermind!!!
They are very willing to do anything that is required. They are very thoughtful, loving, kind and very caring. She looks forward to their visits and talks about them to me often. I would have no hesitation in recommending them to anyone.

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Review from Janet M (Daughter of Client) published on 19 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been in the care of Beloved Homecare for some time now. I can honestly say she is getting the best care possible. The staff are all wonderful with her. She looks upon them as friends. Nothing is too much trouble for them and in view of the fact that they have looked after her whilst having
the Covid 19 is remarkable. They have even let us have video chats with Mum. Me and my family cannot thank or praise them enough for the great care that they all give. They go above and beyond the call of duty.

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Review from Ashley G (Son of Client) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beloved is a great local family run service with a professional caring team.
My sister and I spent hours checking the CQC site to try and find a good service for our Mum who has dementia; we had a shortlist of a dozen mostly local services that we checked out! Beloved stood out by a mile! Trustworthy,
caring, professional, ethical they are all about caring for your valued family member in the best possible way!
We have been using them for more than a year, and I would struggle to find any faults with the service/team.
I have met quite a few of their carers over this period, and they have all been great characters, thoughtful, caring and always willing to go that extra yard to deliver the care that is needed to your loved family member.
I would recommend them to anyone looking to start a care package for a family member!
It has helped my sister and me by reducing the anxiety and worry about our Mum's health and wellbeing.

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Review from David S (Son of Client) published on 2 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Beloved has been caring for my Mum who is 93 for several years. When I say caring, I know from direct experience that all the staff - in the office and in the front line really care about Mum's health, well being and happiness and do everything they can to help her live as normal a life as possible
while confined to her house. The carers are without exception, professional, sensitive and genuinely caring. My Mum loves them all. The company has a rigorous selection process for staff and provides training and a decent financial package. This shows in the quality of the carers. The Managing Director and Care Manager are directly involved in the day to day running of the company and are always directly available for advice and support. They set the tone for all of the company's staff. All of this gives my wife and I who live 100 miles away, peace of mind and confidence that Mum is in good hands. I thoroughly recommend Beloved Homecare.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Beloved Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Beloved Homecare is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beloved Homecare is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (6)

Mark

Mark Collier

Job Title: Managing Director

Joined: 2015

Mark Collier is the Managing Director of Beloved Homecare. Mark’s passion for care was ignited following the diagnosis of his late mother with Alzheimer’s disease. After seeing first-hand the standards of care available, Mark decided to research the market and complete his care diplomas. Mark regularly keeps in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and if any changes need to be made, they’re implemented.


Mark is a trustee of ‘Age UK Trafford’.


Mark said: “My primary aim is to remain Trafford’s best provider of care in the eyes of service users and their families.”


Wendy

Wendy Gorton

Job Title: Registered Care Manager

Joined: 2015

Beloved Homecare's Registered Care Manager, Wendy Gorton has over 20 years' experience working within the NHS on Assessment Units for older patients with Dementia and adults with varied Mental Health issues. She brings with her expertise in dealing with challenging behaviours, delivering solutions to enable people to remain as independent as possible in their own home.


She says, "People are living longer and as such, are developing more longer-term, complex and challenging needs which have to be met. The homecare landscape is changing, and providers need to move from a home help service to a more person-centred healthcare focus"


Alex

Alex Collier

Job Title: HR Director

Joined: 2017

Alex is responsible for the companies’ recruitment & retention strategy, ensuring that only the best people make it through the candidate selection process. Alex also ensures that all staff members are well equipped for their job, monitoring all training records, as it is crucial all staff members have the best and most up to date training. Alex said, “Quite simply, in order to provide the best care possible, we need caring and compassionate people who are always willing to go the extra mile for our clients”.


Emma

Emma Sharples

Job Title: Care Supervisor

Joined: 2016

Emma joined Beloved in 2016 as a Care Assistant before progressing to a Care Supervisor. Emma previously studied at university and gained a Bachelor of Science in Psychology; she works closely with Wendy when onboarding new clients and building care packages and support plans.


To provide the best care possible staff know that if they have any problems or queries, they can speak to either Wendy or Emma and discuss any concerns they may have. Additionally, Emma monitors the company's care policies and practices ensuring they are kept up to date and are the best they can be. Alongside this, Emma is also responsible for logging all care information reported back to the office. “Increasingly more people want to remain in their own home, anything we can do to support their lifestyle and allow this will only enrich their wellbeing further”


Jake

Jake Gorton

Job Title: Operations Director

Joined: 2017

Before joining Beloved in 2017, Jake attended University obtaining a Bachelors of Science degree in Psychology.


Jake is responsible for creating & maintaining staff rotas, on a weekly basis. He is tasked with ensuring client and carer continuity as this is vital to the well-being of our clients. Jake is also tasked with minimising travel for our team of Care Assistants and sustainability providing all members of staff with their desired working hours. Jake also helps to implement any new technologies that can, in anyway, improve the lives of our staff and clients.


April

April Duffy

Job Title: Care Supervisor

Joined: 2016

Before joining Beloved Homecare in 2016, April obtained a Bachelor's of Science Honours in Anatomy & Physiology in 2015 at Sligo Institute of Technology and also a Bachelors of Science Honours in Sport Rehabilitation at Salford University. April is responsible for mentoring and working closely alongside new starters to give them feedback and support within their new role. She also liaises with clients and their families to ensure needs & wishes are met. April works closely with Emma in building and updating Clients' support plans.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beloved Homecare to verify any information. View our terms and conditions. Beloved Homecare has a Platinum Service – more info.