Beloved Homecare

6 Primrose Avenue, Urmston, Manchester M41 0TY
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9.9 129 Reviews
  • Beloved Homecare, Manchester
Beloved Homecare is a family-run business based in Urmston, rated 'Outstanding' by the Care Quality Commission in (March 2018) and (December 2020), they are currently the only care home provider with an Outstanding rating in Trafford (August 2022).

The motivation to enter the homecare market came after a family member received poor quality care whilst suffering from the early stages of dementia.

With ‘Outstanding’ home care services from Beloved Homecare, their clients continue to live independently within the comfort and familiarity of their own home instead of having to go into residential care.

Client welfare is at the heart of every decision made and because of this, continual feedback is hugely important. A high level of transparency ensures that the care provided is of the highest possible standard and is meeting all service user requirements.

All members of staff are subject to thorough pre-employment checks to ensure safety and compliance. In addition to this, members of staff receive comprehensive training with regular updates to provide the highest quality care.

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Care Provided by Beloved Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Beloved Homecare
  • Person in charge
  • Wendy Gorton (Registered Care Manager)

Funding & Fees Guide for Beloved Homecare

  • Prices

  • We acknowledge that private home care prices within Trafford can range from £20-£40 per hour.


    Within the private sphere, we position ourselves as being the best private provider in terms of both value and quality.


    Our prices change based on the duration of the call e.g. 30/45 & 60 + minute calls. We do not change our prices based on the level of required care.


    Feel free to give our office team a call to receive a quote based on a tailored package of care.

Beloved Homecare Reviews (129)

Total of 129, showing 81-100
9.9

Beloved Homecare has a Review Score of 9.9 (9.932) out of 10, based on 32 reviews in the last 2 years. Over all time Beloved Homecare has 129 reviews.

Overall Experience

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Review from J S (Daughter of Client) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Heritage team were all extremely caring and helpful with our Mother. Even though she is hard to understand the carers seemed to know what she needed. If there were any concerns, this was fed back to the managers and ourselves. I would have no hesitation in recommending this team. They all wear name
badges, introduce themselves and are smart and professional.

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Review from S A (Son of Client) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Many thanks to all at Heritage for stepping in and providing exceptional care and support to my father and the family in general. This was a very difficult time and Heritage rose to the challenge tremendously.
Carers and management alike understand the needs of my father which greatly helps with peace
of mind for the family.

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Review from G L (Client) assisted by family/friend published on 31 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The improvement in my well-being since I began my care treatment has been very noticeable. The support I am getting has made me feel a lot more sociable and confident. I am very happy with my carer and the team.

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Review from Liz B (Daughter of Client) published on 17 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage have made a huge difference to the quality of life my dad has - he has dementia and mobility issues which hampered him and how much he enjoyed life. The carers from Heritage then came along and have been so helpful and now I have peace of mind that he is being looked after when they visit him
twice daily and also help him with a weekly clean of his bungalow. The app from Heritage allows me to see how he is after each visit and gives me peace of mind whilst I am at work. I honestly, don't know how I would have been able to cope over the last few months without them. Professional and so caring. Thank you.

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Review from R S (Husband of Client) published on 4 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support offered to my wife who suffers Alzheimer's Disease is second to none.
Heritage staff and especially my wife's companion have become a special family partnership.

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Review from Simon B (Son of Client) published on 13 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It's the second month my father has been looked after by Heritage Healthcare and the improvement in his outlook and demeanour have improved no end. He is well taken care of and his every need looked after during the course of his regular visits which have been arranged to his requirements and needs.
All of the carers are sympathetic to his needs and take a genuine interest in his wellbeing.
Not only has the care and attention been of great assistance and benefit to my Dad, it has also given us, his immediate family, immense peace of mind, allowing us to concentrate on our normal day to day working life and our regular visits are now as a family, not carers.

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Review from Simon G (Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During a difficult period, the managers were absolutely superb, very understanding and accommodating even in the most difficult of circumstances. The staff at the company were A1 and I would recommend this company to anyone.

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Review from Pam G (Daughter of Client) published on 24 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found Heritage Healthcare to be the answer to our wishes to provide care for Mum in her final few months. We used the night-time service from 8pm - 8am each night, which allowed Dad to rest easy at night knowing the carers from Heritage were there. The carers were professional, kind and caring, going
above and beyond in looking after Mum, they became more like friends than carers to her.
Mum had severe Alzheimers, which is not easy to manage, but our carers were patient and gentle with Mum, and always assumed she could understand more than she could communicate, which we appreciated.
The admin side was good too, invoices sent reguarly to keep us advised of costs and payments, and calls to the office were always returned promptly.
Care at home is a difficult issue, I would not hesitate to recommend Heritage Healthcare, they did us proud.

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Review from Douglas P (Cousin of Client) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Heritage Healthcare for a year. All promises/commitments have been fulfilled. First class support and care. A life-enhancing service. A great company.

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Review from John T (Client) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are on time, friendly and courteous.

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Review from Marion B (Mother of Client) published on 13 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I only have knowledge of one member of this company. However, the management is excellent and impressed so far.
I would like to think this review was sent to all agencies as I have experience with other agencies which are not good.

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Review from Claude A (Son of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with the service, support and follow-up we’ve received from Heritage Healthcare (Trafford). The entire team has been extremely accommodative and responsive to our specific needs.


Heritage has managed to find a Carer who is a very good fit for Dad resulting in him making significant

progress in his rehabilitation in the short time they have been together. This has really helped the Family a lot because we know our parents are in good hands and we do not worry as much as before. We have even managed to set up a messenger app group to provide us with a way of communicating with the Carer. This has really helped since the Carer is in regular touch with the Family and asks questions or provides updates when needed. He has become part of our family.


All in all, we couldn’t be happier with the ways things have gone over the past couple of months and we thank the entire Heritage Healthcare team for the service they provide to the community and for caring about the individual!


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Review from Julie S (Daughter of Client) published on 5 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received is excellent and personalised. The team are responsive and want to make sure all needs are met. Thank you!

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Review from Philip (Son of Client) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring and conscientious careers who come once a week to see my mother. She now looks forward to their visits and does not feel under pressure that she might be just another number, there is no sign of rushing with the time that is allocated, so the whole experience is special and personal. Mum
is getting to know each staff member personally.
The support given by Heritage Healthcare Trafford puts my mind at rest that mum is being cared for safely and with dignity.

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Review from Joanna T (Daughter of Client) published on 3 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been my mum's full-time carer for a long time now but earlier this year I was struggling to do it all myself. Heritage were highly recommended to me by a work colleague and so I contacted them and they came out to visit me and my mum. My mum is not the easiest of people to accept that she needs
help with personal care, etc. but within the first few weeks of them visiting my mum once a day, she has now accepted help with personal care and day to day issues.
The carers are absolutely brilliant with my mum and do so much for her going the extra mile when needed. They provide cover for me when I go away on holiday which is such a relief as I don't needn't worry about her because she is in such good hands. She lets them help her with her shower, which is something that no one other than me could do earlier this year. They provide an excellent service and I would highly recommend them to anyone looking for good trustworthy carers.

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Review from Stephen P (Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are so polite, friendly and helpful.

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Review from P B (Client) assisted by family/friend published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time, I have been using the services of Heritage Healthcare (Trafford), I have been very happy with the carers who look after me.

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Review from Beverley B (Daughter of Client) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare are truly amazing! They care for our mother as if she was their own, going that extra mile to make sure that Mum is happy. Every aspect of her care is throughout through and delivered, form her personal care through to social care. We as a family could not survive without them as
they give us a huge amount of support and confidence that Mum is being cared for extremely well.

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Review from M L (Daughter of Client) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find them to be very helpful, very polite, friendly and very good at what they do. My dad really likes all his carers and is at ease with them. He tells me about how nice they all are to him. This has taken all the stress away about worrying about him constantly. I know dad is in safe hands with them
and he always looks forward to their visits. So friendly and caring ladies.

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Review from Stephen P (Son of Client) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From director level to the actual carers, the service is exemplary. It is a vital service to my mother and helps to provide her independence. Though care generally is expensive, we understand running a business and it's overheads.
Right from the initial enquiry, we got good vibes and this has carried
through. Fabulous vital service, taking much worry from us.

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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Beloved Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Beloved Homecare is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beloved Homecare is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (9)

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Meet the Team (6)

Mark

Mark Collier

Job Title: Managing Director

Joined: 2015

Mark Collier is the Managing Director of Beloved Homecare. Mark’s passion for care was ignited following the diagnosis of his late mother with Alzheimer’s disease. After seeing first-hand the standards of care available, Mark decided to research the market and complete his care diplomas. Mark regularly keeps in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and if any changes need to be made, they’re implemented.


Mark is a trustee of ‘Age UK Trafford’.


Mark said: “My primary aim is to remain Trafford’s best provider of care in the eyes of service users and their families.”


Wendy

Wendy Gorton

Job Title: Registered Care Manager

Joined: 2015

Beloved Homecare's Registered Care Manager, Wendy Gorton has over 20 years' experience working within the NHS on Assessment Units for older patients with Dementia and adults with varied Mental Health issues. She brings with her expertise in dealing with challenging behaviours, delivering solutions to enable people to remain as independent as possible in their own home.


She says, "People are living longer and as such, are developing more longer-term, complex and challenging needs which have to be met. The homecare landscape is changing, and providers need to move from a home help service to a more person-centred healthcare focus"


Alex

Alex Collier

Job Title: HR Director

Joined: 2017

Alex is responsible for the companies’ recruitment & retention strategy, ensuring that only the best people make it through the candidate selection process. Alex also ensures that all staff members are well equipped for their job, monitoring all training records, as it is crucial all staff members have the best and most up to date training. Alex said, “Quite simply, in order to provide the best care possible, we need caring and compassionate people who are always willing to go the extra mile for our clients”.


Emma

Emma Sharples

Job Title: Care Supervisor

Joined: 2016

Emma joined Beloved in 2016 as a Care Assistant before progressing to a Care Supervisor. Emma previously studied at university and gained a Bachelor of Science in Psychology; she works closely with Wendy when onboarding new clients and building care packages and support plans.


To provide the best care possible staff know that if they have any problems or queries, they can speak to either Wendy or Emma and discuss any concerns they may have. Additionally, Emma monitors the company's care policies and practices ensuring they are kept up to date and are the best they can be. Alongside this, Emma is also responsible for logging all care information reported back to the office. “Increasingly more people want to remain in their own home, anything we can do to support their lifestyle and allow this will only enrich their wellbeing further”


Jake

Jake Gorton

Job Title: Operations Director

Joined: 2017

Before joining Beloved in 2017, Jake attended University obtaining a Bachelors of Science degree in Psychology.


Jake is responsible for creating & maintaining staff rotas, on a weekly basis. He is tasked with ensuring client and carer continuity as this is vital to the well-being of our clients. Jake is also tasked with minimising travel for our team of Care Assistants and sustainability providing all members of staff with their desired working hours. Jake also helps to implement any new technologies that can, in anyway, improve the lives of our staff and clients.


April

April Duffy

Job Title: Care Supervisor

Joined: 2016

Before joining Beloved Homecare in 2016, April obtained a Bachelor's of Science Honours in Anatomy & Physiology in 2015 at Sligo Institute of Technology and also a Bachelors of Science Honours in Sport Rehabilitation at Salford University. April is responsible for mentoring and working closely alongside new starters to give them feedback and support within their new role. She also liaises with clients and their families to ensure needs & wishes are met. April works closely with Emma in building and updating Clients' support plans.


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