Beloved Homecare

6 Primrose Avenue, Urmston, Manchester M41 0TY
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9.9 129 Reviews
  • Beloved Homecare, Manchester
Beloved Homecare is a family-run business based in Urmston, rated 'Outstanding' by the Care Quality Commission in (March 2018) and (December 2020), they are currently the only care home provider with an Outstanding rating in Trafford (August 2022).

The motivation to enter the homecare market came after a family member received poor quality care whilst suffering from the early stages of dementia.

With ‘Outstanding’ home care services from Beloved Homecare, their clients continue to live independently within the comfort and familiarity of their own home instead of having to go into residential care.

Client welfare is at the heart of every decision made and because of this, continual feedback is hugely important. A high level of transparency ensures that the care provided is of the highest possible standard and is meeting all service user requirements.

All members of staff are subject to thorough pre-employment checks to ensure safety and compliance. In addition to this, members of staff receive comprehensive training with regular updates to provide the highest quality care.

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Care Provided by Beloved Homecare

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Beloved Homecare
  • Person in charge
  • Wendy Gorton (Registered Care Manager)

Funding & Fees Guide for Beloved Homecare

  • Prices

  • We acknowledge that private home care prices within Trafford can range from £20-£40 per hour.


    Within the private sphere, we position ourselves as being the best private provider in terms of both value and quality.


    Our prices change based on the duration of the call e.g. 30/45 & 60 + minute calls. We do not change our prices based on the level of required care.


    Feel free to give our office team a call to receive a quote based on a tailored package of care.

Beloved Homecare Reviews (129)

Total of 129, showing 101-120
9.9

Beloved Homecare has a Review Score of 9.9 (9.932) out of 10, based on 32 reviews in the last 2 years. Over all time Beloved Homecare has 129 reviews.

Overall Experience

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Date Published

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Review from E A (Son of Client) assisted by family/friend published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team of carers supporting mum are excellent. They have established a good relationship with her and are attentive to her needs. They treat her as a friend and take the time to sit with her, engage in conversation after attending to her needs.


I feel confident and assured that mum is in good hands.


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Review from J P (Daughter of Client) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a very elderly lady who needs a little help to maintain her independence. Heritage Healthcare (Trafford) have gently got through her reserve and provide the added help she needs. The carers are kind and efficient and suited to them. They have gone the extra mile whenever needed. I have found
their communication very good and the visit notes information. I would have no hesitation in recommending Heritage Healthcare (Trafford) to anyone who needs care.

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Review from Harbans S (Son of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers are reliable, punctual and very helpful. Very much appreciate that Heritage Healthcare (Trafford) is able to accommodate a male carer and time convenient to us and have regular carers.

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Review from M G (Daughter of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has had Heritage Healthcare (Trafford) for 16 months. The vast majority of staff are terrific - they are punctual, friendly and treat mum with dignity and respect. The only slight criticism is the number of different carers mum has and the lack of consistency - I never know who will be at
the door!


On the whole, I am very happy with the care provided by Heritage Healthcare (Trafford).


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Review from Keith L (Husband of Client) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers arrive on time, carry out their duty with a smile and a chat and become friends just dropping in.
The company is very easy to communicate with if we need to adjust times on occasions for short periods (eg holidays).

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Review from Lynn B (Client) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Heritage are really striving to be the best care company in this area.
They are already better than most but there is always room for improvement. I am quite happy with them.

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Review from J A (Wife of Client) published on 19 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare staff are very professional. It is well organised. Carers are friendly, treat my husband with dignity and provide excellent care. They brighten up our day and life has been so much easier for my husband and for me - his carer, during our 12 months with them.
I would have no hesitation
in recommending them to anyone.

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Review from Margaret B (Client) assisted by family/friend published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service in all aspects.

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Review from Debra C (Daughter of Client) published on 11 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our initial experience of care for my Father fell short of what we expected. Not knowing where to turn to next, I found Heritage following a careful search of carer services in Trafford. An initial telephone conversation with the managing director was enough to convince me that we were in safe hands,
a visit from the care manager confirmed that at last, we were dealing with a professional firm who had the welfare of Dad as their priority.


Dad was unsure of having carers in his home but within two weeks two wonderful young women won his trust; attention to detail meant that he was 'turned out' looking his best every day. Not only did they help Dad, Heritage supported Mum with advice, guidance, and support in caring for her husband of more than 60 years.


As Dad's needs have changed so has the support from Heritage, at every crisis point, they have responded to email and phone calls instantly. We now have carers and sitters and I cannot explain the difference this has made to my parents and to his family.


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Review from Barbara L (Daughter of Client) published on 8 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful for the service provided by Heritage Care, I can't thank the carers enough for what they do. I have complete peace of mind and trust that they are visiting my Dad on a regular basis and carrying out the service that is required for his needs. From my initial meeting with the management
team, the service has been professional, and friendly too.

Reply from Anna, Digital Marketing Assistant at Beloved Homecare

Hi Barbara, thank you for your lovely review - we're so pleased you are happy with the service we are providing for your Dad.


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Review from C G (Client) published on 1 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am 94 years old. Having experienced two other agencies, I am so grateful to have Heriatge now.
They are simply brilliant - true carers!

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Review from Joanne G (Daughter of Client) published on 4 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been with Heritage care since January 2017 and we are extremely happy with all the carers and staff. Mum has very mild dementia but is very with it and is able to tell us whenever she is happy or unhappy with anything.
She recently spent 8 months in respite care in a local home and as much
as some of the carers were brilliant, there were several that should not have been in this line of work. In those 8 months, there was not a day that she was not upset or unhappy with her care, but since she has come home and had Heritage carers coming in 4 times a day, she has not had a single complaint or been upset in any way.
As well as being very professional, the Heritage carers are also genuine and sensitive to mum's needs. I would highly recommend this company to anyone who is looking for help with the care of a loved one.

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Review from B R (Client) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am more than happy with the support I receive from my carers. They help me with shopping and my cleaning when I require assistance. They are all good fun also. I enjoy the company.

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Review from Valerie M (Daughter of Client) published on 14 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The owner and staff are genuine, kind and caring people. They have provided the care for my mother as requested by me. The carers take the time to entertain my Mum by playing her favourite music etc. They would happily do her hair and nails for a bit of fun. My mum doesn't like to be pampered in this
way but I know they do it for others who enjoy it. This is in addition to the usual care you would expect. The agency is very particular about the people they recruit to work for them. I feel lucky to have found them as my Mum seems happier since they have been visiting.

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Review from Peter S (Friend of Client) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Heritage Healthcare were engaged in May this year to support a 72-year-old lady who was suffering from the long term after effects of a severe stroke. From the introductory visit to the present day, the managing director and his team have been totally professional, empathetic and a delight to work with.
The lady in question feels she has had a new lease of life since Heritage Healthcare took over her care arrangements and has the highest regard for the service they are providing for her. Heritage work on the basis of carefully matching the care worker to the clients particular needs and personality. In our care this has been a real success and has opened up a wider variety of social, personal and friendship opportunities which were hitherto lacking in her life. The company has been totally reliable, efficient and helpful in other ways too and consequently my friend is a much happier person as a result.

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Review from Catherine H (Daughter of Client) published on 12 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers ...give a lot of time to my mum....and her needs....very professional and very approachable...also empathetic with the family. Carers are always on time, but if there has been an unforeseen problem cover has been immediately sorted.

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Review from June (Wife of Client) published on 23 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband is happy for the carer for one week to look after my husband as sadly he had to go into hospital. He has MSA, multiple system atrophy and this affected his blood pressure so he could not stand without passing out. She was lovely with him and handled his personal care so well and thoughtfully.
She was very cheerful and chatted to him about different things. When they came to our house to discuss his needs they were both very interested in his life and what he liked.

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Review from M H (Wife of Client) published on 4 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Super. Smart carers look after my husband really well, he looks forward to their visits, enjoys a chat with them always on time lovely people. A really good care company, well done, thank you.

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Review from David M (Client) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service is excellent, the carers are punctual and the management are accessible. I would highly recommend them.

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Review from Juliet M (Daughter of Client) published on 21 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to take this opportunity to thank this small family based, client centred care agency for their sensitive approach and patience in introducing and establishing a package of care for my father. He is beginning to fail physically and cognitively and has always resisted any formal care up
until recently. He has lived on his own for 20 years, proud and independent and to accept 'outside help' has been a challenge for all his dependents who live away from the family home.


However he has accepted a weekly carer in with open arms and remains positive about their regular intervention which is both practical and socially supportive.


Feedback with any concerns has been timely and appropriate and we now communicate openly via emails which is effective in keeping everyone up to date.


I would have no hesitation in recommending this care agency for providing personalised, reliable, flexible and compassionate intervention extending from management to care staff.


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Current Review Score: 9.9 (9.932)

Overview of Review Score

The Review Score of 9.9 (9.932) out of 10 for Beloved Homecare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.932 for Beloved Homecare is calculated as follows: ( (179 Excellents x 5) + (13 Goods x 4) ) ÷ 192 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Beloved Homecare is based on 32 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Outstanding

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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Meet the Team (6)

Mark

Mark Collier

Job Title: Managing Director

Joined: 2015

Mark Collier is the Managing Director of Beloved Homecare. Mark’s passion for care was ignited following the diagnosis of his late mother with Alzheimer’s disease. After seeing first-hand the standards of care available, Mark decided to research the market and complete his care diplomas. Mark regularly keeps in contact with clients and family members, with the aim to ensure that all current clients are happy with their service and if any changes need to be made, they’re implemented.


Mark is a trustee of ‘Age UK Trafford’.


Mark said: “My primary aim is to remain Trafford’s best provider of care in the eyes of service users and their families.”


Wendy

Wendy Gorton

Job Title: Registered Care Manager

Joined: 2015

Beloved Homecare's Registered Care Manager, Wendy Gorton has over 20 years' experience working within the NHS on Assessment Units for older patients with Dementia and adults with varied Mental Health issues. She brings with her expertise in dealing with challenging behaviours, delivering solutions to enable people to remain as independent as possible in their own home.


She says, "People are living longer and as such, are developing more longer-term, complex and challenging needs which have to be met. The homecare landscape is changing, and providers need to move from a home help service to a more person-centred healthcare focus"


Alex

Alex Collier

Job Title: HR Director

Joined: 2017

Alex is responsible for the companies’ recruitment & retention strategy, ensuring that only the best people make it through the candidate selection process. Alex also ensures that all staff members are well equipped for their job, monitoring all training records, as it is crucial all staff members have the best and most up to date training. Alex said, “Quite simply, in order to provide the best care possible, we need caring and compassionate people who are always willing to go the extra mile for our clients”.


Emma

Emma Sharples

Job Title: Care Supervisor

Joined: 2016

Emma joined Beloved in 2016 as a Care Assistant before progressing to a Care Supervisor. Emma previously studied at university and gained a Bachelor of Science in Psychology; she works closely with Wendy when onboarding new clients and building care packages and support plans.


To provide the best care possible staff know that if they have any problems or queries, they can speak to either Wendy or Emma and discuss any concerns they may have. Additionally, Emma monitors the company's care policies and practices ensuring they are kept up to date and are the best they can be. Alongside this, Emma is also responsible for logging all care information reported back to the office. “Increasingly more people want to remain in their own home, anything we can do to support their lifestyle and allow this will only enrich their wellbeing further”


Jake

Jake Gorton

Job Title: Operations Director

Joined: 2017

Before joining Beloved in 2017, Jake attended University obtaining a Bachelors of Science degree in Psychology.


Jake is responsible for creating & maintaining staff rotas, on a weekly basis. He is tasked with ensuring client and carer continuity as this is vital to the well-being of our clients. Jake is also tasked with minimising travel for our team of Care Assistants and sustainability providing all members of staff with their desired working hours. Jake also helps to implement any new technologies that can, in anyway, improve the lives of our staff and clients.


April

April Duffy

Job Title: Care Supervisor

Joined: 2016

Before joining Beloved Homecare in 2016, April obtained a Bachelor's of Science Honours in Anatomy & Physiology in 2015 at Sligo Institute of Technology and also a Bachelors of Science Honours in Sport Rehabilitation at Salford University. April is responsible for mentoring and working closely alongside new starters to give them feedback and support within their new role. She also liaises with clients and their families to ensure needs & wishes are met. April works closely with Emma in building and updating Clients' support plans.


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