Nurseplus Care at home Kent

Beechwood House, Gordon Road, Whitfield, Dover CT16 3PN
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9.7 36 Reviews
  • Nurseplus Care at home Kent, Dover
With Nurseplus home care in Kent, you can work with the team to create a tailor-made home care plan to suit your every need. Whether you require weekly, daily or Live-in care, Nurseplus Care at home can build a unique plan to suit your every need that allows you to continue living in the comfort of your own home.

Unlike traditional care facilities, home care allows you or your loved ones to stay in the familiar and comforting environment of your own home. The team can build tailored care plans that can include support for elderly assistance, learning disability support, dementia care, companionship, mental health support, care for younger people, brain and spinal injury support and complex care.

Nurseplus Care at home Kent covers all areas within Kent including; Dover, Folkestone, Thanet, Cantrebury, Ashford, Medway.

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Care Provided by Nurseplus Care at home Kent

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Southgate (Branch Manager)

Funding & Fees Guide for Nurseplus Care at home Kent

  • Prices

  • Visiting care from £28.95 per hour & Live-in care from £1,295 per week

Nurseplus Care at home Kent Reviews (36)

Total of 36, showing 1-20
9.7

Nurseplus Care at home Kent has a Review Score of 9.7 (9.748) out of 10, based on 20 reviews in the last 2 years. Over all time Nurseplus Care at home Kent has 36 reviews.

Overall Experience

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Date Published

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Review from L G (Daughter of Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus Care, have been looking after mum for some time now. She is very happy with the care that she gets from all the staff. Her needs are met, and if anything needs to be changed, Nurseplus are there at the end of the phone. This also supports mum and myself (the daughter).

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Kent

Thank you for such lovely feedback. We at Nurseplus Care at home love knowing that we are helping you and the family just as well as helping your wonderful Mum!


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Review from A A (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

100 percent perfect.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Kent

Thank you for your positive feedback, we really appreciate it!


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Review from C H (Stepdaughter of Client) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with service, great staff who are very caring and looking after my stepfather extremely well. Always pleasant and covering all his needs. I would highly recommend this company.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Kent

Thank you so much for your kind words! We're thrilled to hear that you and your stepfather are pleased with our services. Our team is dedicated to providing the best care possible, and it's wonderful to know we're meeting your expectations.


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Review from A D (Client) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers I have are very professional, and do all the things that I require doing.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Kent

Thank you for your kind word, we are extremely happy to hear that you are pleased with our service!


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Review from C M (Daughter of Client) published on 20 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus Care at home has provided care for my mum who has many complex needs including dementia. The carers provided are always kind and caring and interested in making it a pleasurable experience for Mum. At the end of March, my mum had a fall and we were ambulanced to the hospital close to midnight.
We spent the night in A&E but in the morning we were still waiting for a bed and I had a conference to go to in London which I could not miss. Our regular carer, who I had booked to care for Mum whilst I went to the conference was kind enough to come to the hospital and sit with Mum until she was allocated a bed at the end of the day. The information she gave to the doctors about Mum was invaluable and she ensured Mum was cared for and comfortable. I was able to attend my conference knowing Mum was going to be alright thanks to this carer going above and beyond her duties.
I would not hesitate to recommend Nurseplus - they are highly professional and always put Mum first.

Reply from Callum Ward, Marketing Executive at Nurseplus Care at home Kent

Thank you for sharing your positive experience with Nurseplus Care at home. We are deeply touched by your kind words and pleased to hear that our carers have been able to support your mum, going above and beyond to ensure your mum's comfort and providing invaluable information to the doctors exemplifies the level of commitment and care we strive to offer, and we are glad that this allowed you to attend your conference with peace of mind knowing your mum was in good hands. Your recommendation and recognition of our professionalism mean a lot to us. Thank you once again for your kind words and trust in Nurseplus.


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Review from A R (Mother of Client) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Nurseplus for the last 18 months and are delighted with the service that they provide.
The admin, billing and organisation are excellent and everything runs really smoothly. When we need to make last-minute changes they always work hard to accommodate our needs and they try and
flexibly work around us.
The quality of the carers has been mostly superb, and when we had an issue with one carer then it was dealt with swiftly.
We are continuing to use Nurseplus and would strongly recommend them.

Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Kent

We are grateful for your kind words and feedback about your positive experience with Nurseplus Care at home over the past year and a half. Providing exceptional care and top-quality service is our priority, and it's rewarding to hear that we've delivered. We always aim to be as flexible and accommodating as possible, especially with last-minute schedule changes so it's great to hear that our homecarers are excelling in their roles. We will continue to be committed to improving and ensuring that at Nurseplus Care at home care experiences remain exceptional. Thank you again for your ongoing trust and recommendation.


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Review from A M (Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased with how my care has been given, even at times the staff have been short. It has not been easy for the person who does the rotas, especially when I am someone who only has female carers. My needs are always met. Glad to see they always wear personal protective equipment.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Kent

Thanks for your feedback. We're very happy to hear that you're pleased with the care we provide. Scheduling can sometimes be a struggle but thank you for bearing with us on this and rest assured we are always actively recruiting new home carers. Our top priority is to consistently meet your needs and maintain the high standard of care you expect. We are glad that you've observed our commitment to safety protocols, such as wearing personal protective equipment. Your safety and well-being are our main concerns, and we will continue to meet and aim to exceed standards to ensure a safe and comfortable care environment for you. Thanks for trusting us to take care of you we're happy to be with you, every step of the way.


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Review from Jackie M (Daughter of Client) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers Mum gets are very caring, they always treat her with respect, they reassure her at all times. She is forgetful due to her dementia and comes across angry at times. They say they understand and that they know it is the dementia and not her. She has started having falls. The carer makes sure she
is safe when they leave her call and everything is at hand. Thank you all at Nurseplus for the support and for really caring.

Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Kent

It warms our hearts to know that our carers have been able to provide the understanding, respect, and reassurance your mum needs. Dealing with dementia can be challenging, and it's important to us that the people we care for, and their loved ones, receive quality, compassionate care in these situations. Your feedback is invaluable to us, especially when it concerns your mum's safety. Your kind words and trust in Nurseplus Care at home mean the world to us. It's an honour be there for you and your mum on this journey, and we'll remain at your side every step of the way. Thank you for your feedback and for entrusting your mum's care to us.


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Review from Jeanette P (Client) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been cared for by Nurseplus since September 2022. All the carers have been very kind and empathetic.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Kent

We are so pleased to hear this and thankful you chose to work with Nurseplus Care at home to support you.


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Review from Andrew S (Son of Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus Care at Home provided care for my dad, the company took over from the care providers who were assigned to my dad but gave him very poor quality of care. We only had Nurseplus for a short period as my dad's condition worsened and he had to be taken to a hospice. But the care we received from
Nurseplus was amazing, the carers were all friendly and knowledgeable, who went above and beyond to do all they could to aid and make him comfortable. Management was professional and efficient in making sure he got the best care.

Reply from Alex Eagles, Head of Marketing at Nurseplus Care at home Kent

Hi Andrew, firstly, thank you for taking the time out to leave your feedback. We are very pleased to hear that the level of care and service provided was of the standard we strive for at Nurseplus Care at Home. We have many practices in place to ensure that only the highest quality of care staff are available, so this is very pleasing to hear. Kind regards, Alex.


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Review from Colin P (Client) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent worker, very polite and reliable.

Reply from Alex Eagles, Head of Marketing at Nurseplus Care at home Kent

Hi Colin, thank you for taking the time to provide us with your feedback. We are very happy to hear that the home care provided met your expectations. We will be sure to pass your feedback on to the team. Kind regards.


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Review from J S (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All went beyond and helped in any way they could. Always happy and polite, very good company.

Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Kent

It's fantastic to know that our team went above and beyond to support your requirements and offer you friendly, positive, and reliable care at home. We are grateful for the time you have taken to share your feedback about Nurseplus Care at home and for choosing to work with us for your support at home.


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Review from A P (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was happy to attend the easter coffee morning.

Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Kent

We are delighted to hear that you had a great time at one of our social events and we hope to see you at upcoming gatherings. Your feedback is greatly appreciated, and we thank you for selecting Nurseplus Care at home.


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Review from R P (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always very polite. A pleasure to see them.

Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Kent

We appreciate you sharing your thoughts on Nurseplus Care at home and the services we offer. It brings us joy to hear that you have had a positive experience with our care teams. Thank you for choosing Nurseplus Care at home and for your generous feedback.


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Review from M L (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all really helpful. I would not be able to stay in my home without their help and support. It would be good if the timing could be a little better for my insulin. Thank you all.

Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Kent

It is a pleasure to learn that our carers have been a valuable support system for you, enabling you to remain comfortably in your own home. Your well-being is our top priority, and we're grateful for the opportunity to assist you. Your feedback regarding the timing of your insulin is helpful and will allow us to improve our practices and ensure the care we provide is meeting your specific needs. Thank you for trusting us with your care, and please don't hesitate to reach out if there's anything else we can do to improve our services.


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Review from B L (Client) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, very good and kind people.

Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Kent

We appreciate you sharing your feedback on our home care services with others. Our team will be delighted to hear that you have acknowledged their kindness and courtesy, as these qualities are integral to our practices and the quality of care we like to offer.


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Review from Jennifer C (Client) assisted by family/friend published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, staff are good, but they can be late. I am not always informed if someone isn't coming or has been changed for another staff member. The staff do what time allows and to the best of their ability, but pressure of time means that tasks aren't always done to the level I would hope. The girls
are nice and clearly work hard.

Reply from Laura Bowery, Marketing Executive at Nurseplus Care at home Kent

We truly appreciate you taking the time to leave your feedback and want to acknowledge your concerns about staff punctuality and communication. We're actively improving our practices and will keep you informed of any changes we make in this area. Despite the time constraints that can sometimes pose a challenge for our staff, we encourage our carers to always prioritise tasks efficiently. In emergencies, we may not always get the opportunity to call before your carer arrives, but we're working on ways to improve this. Your recognition of our staff's dedication means a lot and our top priority will always be your satisfaction and providing quality care. Your feedback is invaluable and it will go a long way towards helping us enhance our services and continue to provide consistent care at home.


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Review from Sarah D (Daughter of Client) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent review, all aspects of Dad's care were discussed and listened to. The reviewer listened to my Dad's needs and was very pleasant and understanding to both my Father's and our needs as carers.

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Review from Tina J (Niece of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus have supplied care and support to my uncle in Dover for nearly two years. At present, he has fantastic carers who he has created a good bond with and is familiar and comfortable with. He knows them all by name and looks forward to them coming to his home to support him.
When I have had issues
or concerns, I have been able to discuss them with the managers at the Dover branch and they have resolved all issues and communicated the outcomes with myself.
I am extremely happy with Nurseplus and my uncle's carers that care for him on his scheduled visits and sleep in carers.
The carers are professional, wear PPE and respect my uncle, his choices and his home. My uncle has improved in many ways and his well-being gives me confidence with Nurseplus.

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Review from Toby G (Son of Client) published on 18 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nurseplus provided us with a dependable, and predictable professional care package for our father at the end period of his life which took some of the pressure off us and his family, allowing us to enjoy the remaining quality time we had with him. We were so impressed with everyone we had contact with
at Nurseplus, from management to carers all were so very kind and genuinely caring while remaining highly professional, capable and knowledgeable.

Reply from Merregan Brown, Marketing Executive at Nurseplus Care at home Kent

Thank you for this lovely review, we are so glad to have been able to help at such a difficult time for you and your family.


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Current Review Score: 9.7 (9.748)

Overview of Review Score

The Review Score of 9.7 (9.748) out of 10 for Nurseplus Care at home Kent is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.748 for Nurseplus Care at home Kent is calculated as follows: ( (92 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 119 Ratings = 4.748

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Nurseplus Care at home Kent is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (5)

Nicola

Nicola Southgate

Job Title: Registered Manager

Joined: 2021

I have been in the care since 2015 and I knew I wanted it to me be career path. I love helping people and I get such a rewarding feeling from doing just my job. It’s a privilege to be allowed to care and support for people and have such an impact in there lives. I joined Nurseplus In 2021 as a field care supervisor and got promoted to Branch manager and most recently Registered Manager.


Nikki

Nikki Franklin

Job Title: Care Coordinator

Joined: 2021

My professional background isn't with care, but I have years of people engagement as a manager and have a certified HR background.


Since I joined the care world, I have enjoyed so much being able to help people and find it very self-rewarding.


I joined the office as a care coordinator and whilst it can be challenging at times, I find it very enjoyable. I am very much looking forward to the future and playing an active part in helping Nurseplus enable more people to live independently at home.


June

June Dunn

Job Title: Field Care Supervisor

Joined: 2022

I started with Nurseplus in 2022, prior to this I worked in care for over 30 years but in residential settings. I have worked from domestic to management and completed many courses and NVQs during this time. Since starting with Nurseplus it has been lovely getting to know our clients and expanding my knowledge of homecare.


Naomi

Naomi Lewis

Job Title: Care Coordinator

Since joining Nurseplus care at home, I have worked as an Admin Assistant, Recruitment consultant and care coordinator, which is my current role. I have also spent time doing field care work. I love my job and find it very satisfying, I enjoy the challenge it brings alongside the rewarding part of my role being able to help people and make a difference.


Rebecca

Rebecca Skillin

Job Title: Field Care Supervisor

Joined: 2023

I have been in the care sector since 2015 and have loved every minute of it. Caring for and making a difference in people’s lives is the most satisfying feeling, I joined Nurseplus in June 2023 as a carer and recently became a field care supervisor. I find my job very rewarding as being able to meet new people and being able to make a difference in their lives is something that is very special to me and makes me do the job that I do.


Frequently Asked Questions about Nurseplus Care at home Kent

What Type of Services does Nurseplus Care at home Kent offer?

Nurseplus Care at home Kent offers Home Care.

How many Carers does Nurseplus Care at home Kent employ?

Nurseplus Care at home Kent employs 92 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Nurseplus Care at home Kent to verify any information. View our terms and conditions. Nurseplus Care at home Kent has an Enhanced Service – more info.