Home Instead (Kidderminster)

Gemini House, Stourport Road, Kidderminster DY11 7QL
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9.4 39 Reviews
  • Home Instead (Kidderminster), Kidderminster
Home Instead (Kidderminster) has been chosen to meet a vision for changing the face of ageing.

Complex needs can be sourced, together with lighter requirements like companionship and housekeeping, while the team are also skilled in the challenges of dementia care.

All Home Instead services have been established with a commitment to tailor-made, one-to-one at home care that is flexible and carried out by friendly Care Professionals.

Why are Home Instead different:

*Minimum of a 1 hour visit
*No uniforms worn
*Introductions are carried out, before visits take place
*Care professionals get a copy of the clients care plan
*Quality Assurance Visits carried out regularly
*Great relationships are built

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Care Provided by Home Instead (Kidderminster)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Marie Morroll (Care Manager)

Funding & Fees Guide for Home Instead (Kidderminster)

  • Prices

  • From £30.00ph

Home Instead (Kidderminster) Reviews (39)

Total of 39, showing 21-39
9.4

Home Instead (Kidderminster) has a Review Score of 9.4 (9.433) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Kidderminster) has 39 reviews.

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Date Published

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Review from Dorothy H (Client) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very satisfied with all the carers I have met, they were helpful, friendly and very competent.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Hi Dorothy
Thank you for your review.
I shall pass this feedback onto the team!


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Review from Tricia (Client) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm a young 67-year-old woman with a long-standing home infection in my right shoulder which is my dominant side. I decided to get some help after a stay in hospital yet again. I wanted to be able to feel like me but was unable to achieve this by myself, showering and washing my hair during it could
and did leave me exhausted - having to lie down for a couple of hours let alone wanting to go out. The girls have been wonderful and we've only just met but I know when someone enjoys their job and the ways they can help someone. Take today, not a good one for me but a cheerful chat a blanket, bath, hairbrush and creams massaged in. What a difference. Yes, I'm still in bed in pain but I feel clean and even pampered, what's not to like. So thank you Home Instead, an excellent service.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Tricia, thank you for this great review.


I’ve passed this positive feedback onto your CAREGivers.


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Review from Kay W (Daughter of Client) published on 28 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found them very good. The carers were excellent with my mother. The staff were friendly and helpful.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you Kay, for this fantastic review.
Mum was a pleasure to support, she really was.


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Review from John M (Son of Client) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, caring service.
All staff including office were friendly and helpful. The level of care provided was exceptional, and the caring staff went out of their way to find activities to do to keep my mother occupied and happy. It should be noted that my mother has advanced vascular dementia and
that the caring team handled this well and with great patience.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your review.
I will pass your kind words to all the team!


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Review from D H (Sister of Client) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional first meeting with owner, all needs catered for. Once settled with male carer, good relationship established. I had no worries leaving my brother in his care. Male carer sensitive to mine and my husband's needs too; lovely man.
When other carers came they too were excellent. Particularly
liked how the service could be increased/changed according to client need. Manner of office staff on telephone was very helpful. Now moved to care home.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for this review.
I will pass your thanks onto the team.


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Review from Susan W (Client) published on 27 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt, my care by all employees has been quite exceptional - a very high standard. Always prompt arriving, always so pleasant, kind and willing to help in every way, with personal care, household duties and shopping if needed.
The ladies have been a joy to have this past month as my mobility
improved following surgery. They have put me on my feet again and I am now confident to cope on my own.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you so much for your review, I will pass this onto the team, and we will keep up the good work!


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Review from J C (Client) assisted by family/friend published on 12 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring and considerate carers.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you both for your lovely review. We will keep up with the good work.


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Review from Elaine W (Daughter of Client) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just want to say a big Thank You to all the wonderful caregivers that visit my mum, she loves them all and seems happier now that she has her regular visits to look forward to, and I feel happier too knowing that someone is keeping an eye on her, they are a blessing. As I live 72-miles away, I feel
that some of the pressure has been taken off of me, especially during these difficult times that we are all going through.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your lovely review, Elaine!
I will pass your kind words onto our team.


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Review from Dorothy F (Daughter of Client) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Early in June, my father was taken into hospital following a fall. Although he was not seriously injured, the advice from the medical team and geriatrician looking after him was that he needed a new, daily care package that included personal care in addition to the domestic care and companionship services
that Home Instead was already providing. Understandably in the current climate, the hospital wanted my father to return home as soon as possible, and I was hugely impressed by the speed that the Home Instead team managed to get a new care plan and package in place at very short notice (about 5-working days) so that my father could return home. As this came at a very stressful time for me and my family, I am also very grateful to the team for the care and sympathy that they gave me as well during our many phone calls. There was always someone willing to listen and provide some calm, reassurance and advice. Thank you Home Instead Kidderminster!

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Dorothy, thank you for this lovely review.
I will pass your kind words onto the team!


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Review from Linda S (Daughter of Client) published on 17 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was new to the social care community up until my mom required care over 6 months ago in their family home. Sadly the first care agency didn’t work out for a number of reasons and Home Instead stepped in to pick up on Mom’s care plan.
Well, what can I say apart from what a different experience in
comparison and all positive too!
Very thorough needs assessment prior to commencing care. The phone is always answered promptly and courteously when ringing the office.
Email receipt of the forthcoming weekly schedule of caregiver attendance including names and times.
Access to an online case management system in-order to review the care plan and caregiver notes following attendance, including future scheduled visits.
Caregivers are always on time, wear PPE, are attentive, caring and deliver against the care plan and my mom loves them all!
I have experienced professionalism all the way and I’m now confident that my mom’s care needs are in the right hands - thank you!

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Linda, thank you for this amazing review, I'm so proud of all of the team and will pass on your thanks. We'll keep up the good work!


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Review from Olive P (Client) assisted by family/friend published on 24 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are all wonderful. They always arrive on time. I am treated with dignity and kindness. They all chat to me and don't treat me as if I am gaga. You should be proud of all your staff.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you so much for this excellent review, I shall pass this on to the team.


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Review from A H (Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to the appointment of Home Instead, my caring service provider was a very small organisation which proved to be s3eomthing of a disappointment. Home Instead is a breath fo fresh air in taking over the job, and they have proved to be a very professional organisation. The carers are pleasant, easy
to get along with individuals who do their job cheerfully and with skill. I would highly recommend them to any client looking for this sort of service.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you so much for this excellent review, I shall pass this on to the team.


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Review from J W (Daughter of Client) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are lovely and had a lot of patience with my Mum before she went into a care home specializing in dementia. The ladies that I would speak to on the phone were really helpful and pointed me in the right direction when I was trying to organize anything by telephone from my home 200 miles away.
They were able to organise care for my mother at very short notice when she was taken ill on one occasion. The receptionist lady was fabulous and would listen with empathy and kindness when I phoned feeling overwhelmed.

Reply from Laura Baber at Home Instead (Kidderminster)

Thank you for your lovely review. I will tell the team about your great feedback; it was a pleasure supporting your Mother.


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Review from P P (Client) assisted by family/friend published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Being enrolled with Home Instead has given me a welcome change to my, hitherto, lonely life. The lady helpers are all pleasant people and have given me friendship and some social life. Their housework is quite satisfactory and I have made a point of making time for a social element in our relationship
and thus given me an opportunity to talk on our families and associated subjects over cups of tea or coffee. The lady who took me to the hospital was most pleasant (and efficient). Altogether a welcome innovation to me.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Thank you for your lovely review. I will pass your regards onto the team.


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Review from A N (Husband of Client) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a full-time carer to my wife and I am in need of an increasing level of support. I was introduced to Home Instead some 3 months ago via another care agency and have been delighted with the weekly visits that we receive. The personal assistant that visits may vary but to date, they have all been
very professional and empathetic to my wife's needs. This also gives me 4 hours a week to myself which is essential in recharging my batteries. Allin all the engagement of Home Instead has been of major benefit to both my wife and myself.

Reply from Laura Baber at Home Instead (Kidderminster)

Thank you for your review it is much appreciated, I will pass your kind words onto our team.


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Review from J W (Client) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have used this service for two months but the quality of service provided varies enormously. The older carers are more thoughtful and dependable. We are hoping to change our carer who is young for a more mature person.

Reply from Laura Baber at Home Instead (Kidderminster)

Thank you for your review. I'm sorry to hear that the level of service you have received has been varied. I will follow this up immediately with you; with a QA and Service Review visit, to address these inconsistencies and aim to provide a more consistent service for you.


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Review from Liz (Daughter of Client) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The ladies who helped my lovely mom were always kind, respectful and attentive.
Sometimes a little later than booked but we were happy with this as the staff were always apologetic.
Staff always made time to sit with Mom and chat, giving the extra mile.
I would recommend this company.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Hi Liz
Thank you for your review. It is much appreciated.


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Review from Sarah R (Friend of Client) published on 10 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been very helpful/reliable and very professional. I am very happy with the care they give and how friendly and caring they are! On contacting them for the care they have always been able to accommodate so I can take a break and I feel I can go and know my friend is looked after well.

Reply from Laura Baber, Director at Home Instead (Kidderminster)

Hi Sarah


Thank you for your review! It's much appreciated.


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Review from Andrew C (Son of Client) published on 6 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They go out of their way to go the extra mile. Always on time, never missed a call (even in a snowstorm). Always responsive to email and other communication. Carers are always friendly and genuinely interested in their client. Visited in hospital during a short stay to encourage and socialise. Senior
management is always available and responsive.

Reply from Laura Baber at Home Instead (Kidderminster)

Thank you for the lovely review.


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Current Review Score: 9.4 (9.433)

Overview of Review Score

The Review Score of 9.4 (9.433) out of 10 for Home Instead (Kidderminster) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Home Instead (Kidderminster) is calculated as follows: ( (31 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 36 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Kidderminster) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (7)

Marie

Marie Morroll

Job Title: Registered Care Manager

Joined: 2019

You’ll usually see Marie during a client consultation. Having worked in the care industry for almost 30 years she knows what great care looks like and won’t accept anything less.


Leigh

Leigh Lawley

Job Title: Care Co Ordinater

Joined: 2020

Leigh is the first person you’ll speak to following your initial consultation, she manages visits, undertakes introductions and works closely with our Care Professionals and Clients to make sure all is working well.


Marie

Marie Crocombe

Job Title: Care Consultant

Joined: 2022

You will see Marie at Quality Assurance and Service Reviews. I pride myself on the quality of care that we deliver and I like things to be done right.


Cathy

Cathy Bannister

Job Title: Admin

Joined: 2016

Cathy works as a part time administrator, she likes to be efficient and help to keep the office well organised. You will often speak to Cathy when making a call to the office.


Hazel

Hazel Heycock

Job Title: Admin / Care Professional

Joined: 2020

Hazel is a part time care professional and works in the office 1 day a week, she enjoys the variety that her duel role brings, you will often speak to Hazel when making calls to the office.


Demi

Demi Casey- Williams

Job Title: Senior Care Professional

Joined: 2024

Demi is a senior member of our team, she completes competences on our care professionals, completes care visits out in the field as well as working in the office 1 day a week to audit our clients activity logs.


Katie May

Katie May Kimberlin

Job Title: Senior Care Professional

Joined: 2024

Katie May is a senior member of our team, she completes competences on our care professionals, completes care visits out in the field as well as working in the office 1 day a week to audit our clients activity logs.


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