Home Instead (North Wales)

28-32 Princess Drive, Colwyn Bay LL29 8LA
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29 Reviews
  • Home Instead (North Wales), Colwyn Bay
Home Instead for North Wales is an award winning, highly respected UK home care provider, that provides high quality care for seniors in their own homes.

Great pride is taken in developing the relationship between the client and their CAREGiver, with clients receiving the same highly trained CAREGivers for each visit to ensure continuity of care and building trust and friendship. The calls are a minimum of one hour per visit to ensure that the client is not rushed and that their needs are met in a dignified and respectful manner.

Individualised personal services build from companionship and home help to personal care and specialised Dementia care.

Home Instead is a leading provider of Alzheimer’s and other Dementia care. CAREGivers are fully trained having completed the Home Instead City and Guilds accredited Alzheimer’s and Dementia care training to ensure high quality care is constantly delivered.

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Care Provided by Home Instead (North Wales)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

Funding & Fees Guide for Home Instead (North Wales)

  • Prices

  • Available on request

Home Instead (North Wales) Reviews (29)

Total of 29, showing 1-20

Over all time Home Instead (North Wales) has 29 reviews.

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Review from Barry J (Son of Client) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers visiting my mother perform their duties in an excellent, professional and friendly manner. She looks forward to the twice daily visits and could not live at home without them. They are always checking to see if she needs any help with anything. She also enjoys the social contact especially
in these times. I couldn’t recommend them more highly. I live a long way away so also rely on their care and feedback on my mother.

Reply from Donna Vella, Office Coordinator at Home Instead (North Wales)

Thank you for your kind feedback, I have advised the Co-Ordinator who will speak to the CAREGivers to advise them.


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Review from Nick D (Son of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects of Mum’s care. Home Instead have provided care and most importantly social contact during these difficult times. They have definitely gone the extra mile in helping to make sure she is safe and healthy.

Reply from Donna Vella, Office Coordinator at Home Instead (North Wales)

What lovely feedback. Thank you for taking the time to post this.


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Review from Edwina T (Daughter of Client) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Abergele team are so helpful and mindful of the concerns family members have.
They have responded promptly to the times my dad was very poorly and needed extra support. Dad's main carers each have a unique way of making my Dad feel special.
The manager will always call if she feels there is an
issue which takes a load off my mind living 220 miles away.

Reply from Allie Williiams, Deputy Manager at Home Instead (North Wales)

Thank you, it is always a pleasure speaking with you and your Dad, stay safe.


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Review from Tracy H (Granddaughter of Client) published on 10 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I know it's been a while since I lost my nan and grandad but I would like to say what amazing care they received for the last three years from Home Instead which also supported the family at the sad time I lost my nan and grandad; always there to support the family. I would like to thank each and every
one of you, thanks ladies.

Reply from Donna Vella, Office Coordinator at Home Instead (North Wales)

Thank you so much for the lovely feedback. We are proud that we were able to assist your grandparents and our CAREGivers fed back what lovely people they were.


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Review from Sian H (Client) published on 30 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From telephoning with the initial enquiry through to daily day care, The care manager has ensured Mum has been looked after to a brilliant standard!


Very friendly, professional, caring, kind and thoughtful.


Good value too.


Highly recommend - the daily carer is lovely - perfect for Mum aged

81.


I appreciate all the hard work, support and outstanding service.


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Review from Amanda T (Daughter of Client) published on 29 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very happy with Home Instead, they match the carer with the service user. Mum is very happy with the service, which makes me happy and I can relax and not worry. Any concerns are easily addressed and it is very reassuring to know that if the caregivers have a concern they can contact
me direct or if I have a query or concern it will be dealt with professionally and easily. Although I have to say I have never had a cause for concern.

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Review from Christine W (Daughter of Client) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend. Carers are fantastic. So kind and helpful. Look after my Mum as though she was their own. So caring.

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Review from T M (Partner of Client) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using the service for over a year now. I am very satisfied at the present time they provide company for my partner for 4 hours on a Friday. In the past, I have arranged for an hour extra on a Monday morning. Their office is neat and can call in an emergency.

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Review from Pamela G (Daughter of Client) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I was expecting details of the carers rota so that I knew who was looking after my mother on a daily basis, I still have not received this.
I also requested a breakdown of costs which had to be chased before it was received.

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Review from C J (Granddaughter of Client) published on 15 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally the care provided is satisfactory. Carers often late even when first call of the day requested.

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Review from Steve D (Son of Client) published on 6 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In September Mum suffered two TIAs which destroyed her short term memory and her insight into her condition. The helpers from Home Instead reacted with exemplary patience and kindness. As she became slower they adjusted to her, without making her feel slow. They became welcome friends and her windows
on the outside world, but they always gave me detailed feedback on any areas of concern as they arose.


Her decline accelerated in December, but she would still smile at a face she recognised and trusted, even when she would confidently come up with the wrong name. She had more TIAs, two while carers were present, and the helpers stayed on to calm her and help me with the practicalities while we waited for paramedics and ambulances. It was a difficult time for both of us. We couldn't have managed without their help.


Mum died in early January. Thanks to Home Instead she could live at home until her last few days. She was very grateful.


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Review from Barry J (Son of Client) published on 13 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to thank the care team for their professional and friendly care. Nothing was too much trouble as they cared for my Mums needs, whether it be personal or just a friendly chat and a cup of tea. Unfortunately it was only for a short time as Mum has had to go into a nursing home. We could
not have survived the last 6 months without all their help. Thanks again.

Reply from Warwick Allan, Director at Home Instead (North Wales)

Thank you for your kind words Barry. It was a pleasure to have helped you and your family.


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Review from Catherine M (Wife of Client) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff from Home Instead are very nice, friendly and helpful people. They are very flexible with their sitting service, and always ready to accommodate us.

Reply from Warwick Allan, Director at Home Instead (North Wales)

Thank you for your taking the time to review us and the kind words. We try our best!


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Review from Brian B (Client) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and helpful.

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Review from Cecilia A (Wife of Client) published on 12 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had regular calls, usually 3 times a week to care for my husband who was in the last stages of vascular dementia.
They made my husband happy by talking to him, putting on his favourite programmes and discs of music.
On occasions, they would give him drinks or help to eat.
Apart from this, I
was able to go shopping or the dentist etc...
They would wash up, iron, move washing to the dryer, fold and then put away bedding or clothes.
They would help with changing the beds, vacuuming and dusting, as well as being supportive if I was feeling low, which was quite often.
I could not have wished for better care.

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Review from M R (Wife of Client) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has five visits a week from two caregivers. We get on with them both. They talk to us both. They are more like friends. My husband feels comfortable with both girls. We feel spoilt at times.

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Review from Marjorie L (Client) published on 7 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, all the girls have happy smiley faces and are lovely to have around. All are very helpful and cheerful.
They have accompanied me to hospital appointments. On one occasion I had to go to A&E. I was there from 17.00 to 23.30 and my caregiver stayed with me and brought me home, all
still with a smile on her face.
I could not stay in my own home without them.

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Review from G O (Client) assisted by family/friend published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregivers are lovely. They always make sure I am safe. They always make sure I have anything I need. They are willing to adapt to anything I want to do. They always check with me to make sure I am happy.


They always make sure I am wearing my pendant before they leave me. They provide me with

friendship and they always ask me about my day. They make sure I have taken my medication. I look forward to every visit.

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Review from E R (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the girls are lovely. I have 2 visits a day. The girls will do anything I ask them to do. The girls come in to help me but when my husband was taken ill, they automatically went the extra mile by making his bed and emptying the commode without being asked. We both love the girls and look forward
to them coming.

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Review from G R (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregivers are very good and very kind. I get on well with them. They get me up in the morning and help me to bed at night. I don't know what I would do without them.

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Overview of Review Score

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (13)

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Meet the Team (3)

Rebecca

Rebecca Roebuck

Job Title: Care Manager

Joined: 2018

I have 5 years of experience within the care sector.
In my current role, I work closely with my team of Coordinators and Care Professionals to provide clients with a high quality of care according to their individual needs.
I have my QCF Level 2 in Health and Social Care and I am working towards my QCF Level 3.
I will be completing a Dementia course in 2021 to enable me to support our Care Professionals to offer their support to our clients living with Dementia and deliver City and Guilds accredited Dementia training.


Kele

Kele Larkin

Job Title: Coordinator Denbighshire South

Joined: 2018

I work closely with the Care Manager, Senior Caregivers and a team of Caregivers in Denbighshire South to provide clients in this area with a high quality of care for their individual needs.


I have my QCF Level 2 in Health and Social Care and I am presently completing towards my QCF Level 3. I am also qualified to train the Caregivers in Manual Handling and train in Medication.


I started my career in Hairdressing but I always wanted to do something within nursing and started my nursing qualifications in Southport whilst being a volunteer in nursing at a nunnery. I then raised my family whilst working in Hospitality as a supervisor and started working in the Care Sector in 2013 in Domiciliary Care.


I started working with Home Instead Senior Care in 2018 as a Caregiver in Denbighshire South and progressed to team leader and I am now the Care Coordinator for Denbighshire South.


My role with Home Instead Senior Care involves taking on new clients with consultations and completing individual Care Plans meeting the needs of each individual and interacting with both family and Professionals, completing Service Reviews and Quality Assurance. I share the Emergency On Call phone on a rota basis also. I support my Senior Caregivers with Client visits and the introduction of Caregivers to new clients and ensure that my schedules are up to date and ready for the caregivers.


Kimberley

Kimberley Tomlinson

Job Title: Training Coordinator

Joined: 2021

I am Kimberley Tomlinson, I am the training Co-Ordinator for home instead, I have over 10 years of experience in the care sector. I have worked for home instead since February 2019, I started as a caregiver, then progressed to senior caregiver now I am the Training co Ordinator for home instead.




I have an NVQ 2 & 3 in Health and Social care, along with a Hons Degree in Health and Social care with Sociology, and an MA in Education.




I am passionate about helping those in the community which is why I am delighted to be able to give training to existing staff and potential recruits to be part of the home instead team


Frequently Asked Questions about Home Instead (North Wales)

What Type of Services does Home Instead (North Wales) offer?

Home Instead (North Wales) offers Home Care.

How many Carers does Home Instead (North Wales) employ?

Home Instead (North Wales) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Wales) to verify any information. View our terms and conditions. Home Instead (North Wales) has an Enhanced Service – more info.