Home Instead (North Wales)

28-32 Princess Drive, Colwyn Bay LL29 8LA
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29 Reviews
  • Home Instead (North Wales), Colwyn Bay
Home Instead for North Wales is an award winning, highly respected UK home care provider, that provides high quality care for seniors in their own homes.

Great pride is taken in developing the relationship between the client and their CAREGiver, with clients receiving the same highly trained CAREGivers for each visit to ensure continuity of care and building trust and friendship. The calls are a minimum of one hour per visit to ensure that the client is not rushed and that their needs are met in a dignified and respectful manner.

Individualised personal services build from companionship and home help to personal care and specialised Dementia care.

Home Instead is a leading provider of Alzheimer’s and other Dementia care. CAREGivers are fully trained having completed the Home Instead City and Guilds accredited Alzheimer’s and Dementia care training to ensure high quality care is constantly delivered.

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Care Provided by Home Instead (North Wales)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

Funding & Fees Guide for Home Instead (North Wales)

  • Prices

  • Available on request

Home Instead (North Wales) Reviews (29)

Total of 29, showing 21-29

Over all time Home Instead (North Wales) has 29 reviews.

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  • 5
  • 1
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Review from Lea M (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carers are very good. They keep me well, they look after me making sure I eat, dress and sleep. They are kind and I do have my favourites.

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Review from C-A R (Client) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like all the girls that come to see me.

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Review from Jenny N (Daughter of Client) published on 27 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I contacted Home Instead when I needed extra help with caring for my parents.
From the start, they have fulfilled their role and been able to meet the ever changing needs of my parents.
Initially, we required just a few hours a week but now they are providing night time cover also.


We have always

been happy with the carers as individuals, and appreciate that we see the same faces on a regular basis so mum and dad have got to know them all.
It also helps that the carers have got to know mum and dad and can anticipate their needs. Mum has Alzheimer's so is not always easy to understand.
If I ever require extra hours covered this is always facilitated.
I can always get in touch with management and communication is good.
We are very happy with the service they provide.

Reply from Warwick Allan, Director at Home Instead (North Wales)

Thank you so much for your detailed review. We very much enjoy working with you and your family and will endeavor to maintain these high standards in times to come.


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Review from Gillian S (Daughter of Client) published on 24 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the excellent service provided. Instant caring response to family needs, good communication and availability of personnel to deal with requests.
A bespoke service which is very responsive to the individual needs of the client. Well done to all concerned for the welfare of my mother.

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Review from Alison M (Power of Attorney of Client) published on 24 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers who left very clear info after each visit. Did all that was asked for and, on occasions, above and beyond. Service user thought very highly of them and would have been happy to have increased visit had it not been necessary for him to go into residential care.

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Review from Karen D (Daughter-in-law of Client) published on 11 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class personal service tailored to the needs and choices of the client . My father in law wouldn't be with us now if it wasn't for the care provided by Home Instead. We live in excess of 2 hours away from my father in law and although things have been hectic since the beginning of the year when
Home Instead began providing help and care they have supported us all the way and been a lifeline. Would recommend them without hesitation!

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Review from Eileen R (Daughter of Client) assisted by family/friend published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My caregiver comes to help me with getting out of bed, makes my bed and does things without being asked to. My caregiver arrives on time and is keen to help me. I would not know what to do without her.

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Review from M G B (Client) published on 6 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, you've been so good to me, you have been here for me as I have felt lonely. Thank you so much for all of your help. You are both very kind.

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Review from E H (Client) published on 30 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had Home Instead since the 24th of September 2015. When my friends went away for a week, Home Instead really looked after me, providing me with the support I needed. I was very pleased.

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Overview of Review Score

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (13)

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Meet the Team (3)

Rebecca

Rebecca Roebuck

Job Title: Care Manager

Joined: 2018

I have 5 years of experience within the care sector.
In my current role, I work closely with my team of Coordinators and Care Professionals to provide clients with a high quality of care according to their individual needs.
I have my QCF Level 2 in Health and Social Care and I am working towards my QCF Level 3.
I will be completing a Dementia course in 2021 to enable me to support our Care Professionals to offer their support to our clients living with Dementia and deliver City and Guilds accredited Dementia training.


Kele

Kele Larkin

Job Title: Coordinator Denbighshire South

Joined: 2018

I work closely with the Care Manager, Senior Caregivers and a team of Caregivers in Denbighshire South to provide clients in this area with a high quality of care for their individual needs.


I have my QCF Level 2 in Health and Social Care and I am presently completing towards my QCF Level 3. I am also qualified to train the Caregivers in Manual Handling and train in Medication.


I started my career in Hairdressing but I always wanted to do something within nursing and started my nursing qualifications in Southport whilst being a volunteer in nursing at a nunnery. I then raised my family whilst working in Hospitality as a supervisor and started working in the Care Sector in 2013 in Domiciliary Care.


I started working with Home Instead Senior Care in 2018 as a Caregiver in Denbighshire South and progressed to team leader and I am now the Care Coordinator for Denbighshire South.


My role with Home Instead Senior Care involves taking on new clients with consultations and completing individual Care Plans meeting the needs of each individual and interacting with both family and Professionals, completing Service Reviews and Quality Assurance. I share the Emergency On Call phone on a rota basis also. I support my Senior Caregivers with Client visits and the introduction of Caregivers to new clients and ensure that my schedules are up to date and ready for the caregivers.


Kimberley

Kimberley Tomlinson

Job Title: Training Coordinator

Joined: 2021

I am Kimberley Tomlinson, I am the training Co-Ordinator for home instead, I have over 10 years of experience in the care sector. I have worked for home instead since February 2019, I started as a caregiver, then progressed to senior caregiver now I am the Training co Ordinator for home instead.




I have an NVQ 2 & 3 in Health and Social care, along with a Hons Degree in Health and Social care with Sociology, and an MA in Education.




I am passionate about helping those in the community which is why I am delighted to be able to give training to existing staff and potential recruits to be part of the home instead team


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (North Wales) to verify any information. View our terms and conditions. Home Instead (North Wales) has an Enhanced Service – more info.