Bluebird Care Torbay

Solaris House, Dunmere Road, Torquay TQ1 1LR
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9.7 29 Reviews
Bluebird Care Torbay is a locally-owned provider of quality home care services and was rated 'outstanding' by CQC (January 2019).

Bluebird Care delivers the services customers want, how and when they want them, in the comfort of their own home. This means helping customers maintain daily routines and in the environment they are used to - so can live happier, healthier, more settled and more fulfilling lives.

Bluebird Care offers a wide range of high-quality care, support and companionship services to keep customers safe and comfortable at home and help maintain the chosen lifestyle and independence.

Personal, practical and specialist care needs are met with care visits ranging from 30 minutes to 24 hours live-in care.

Bluebird Care Torbay works closely with customers and their families in order to create bespoke care plans that cater to their individual preferences and needs. Each and every care plan is continuously monitored and reviewed to ensure the highest standard of care is always delivered.
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Care Provided by Bluebird Care Torbay

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nicola Gardner (Registered Manager)

Funding & Fees Guide for Bluebird Care Torbay

  • Prices

  • Weekday    Weekend    Bank Holiday
    1hr     £34.00    £37.40    £40.80
    45 min     £31.62    £34.41    £37.94
    30 min     £29.24    £32.16    £35.09

  • Prices on request for live in care

Bluebird Care Torbay Reviews (29)

Total of 29, showing 1-20
9.7

Bluebird Care Torbay has a Review Score of 9.7 (9.720) out of 10, based on 18 reviews in the last 2 years. Over all time Bluebird Care Torbay has 29 reviews.

Overall Experience

  • 24
  • 5
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Date Published

29
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Review from Caroline H (Wife of Client) published on 21 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After nearly a year of companionship for my husband I have found one staff member in particular to be perfect for my husbands needs as a carer, he helps my husband with, shopping, cooking, walking and gets him out. (my husband cannot do any of these independantly) He also asks if I need anything doing
or shopping etc. and make sure that my husband doesn't forget to pick it up when they are out. It's so good for my husband to have man to man company lots of jokes + laughter which helps my husbands moods. The member of staff is the perfect companion/carer for my husband, all my family agree too.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you so much for the lovely kind words. Its lovely to hear that Bluebird care is working well for your husband and his journey so far.


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Review from B H (Wife of Client) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have a carer who comes in once a week to help with domestic chores, which in turn, helps me to have more time with my husband to go out daily for coffee. Small trips, sometimes lunch, to try to make the most of every day. Our carer is really good, friendly and very helpful. She also is good at chatting
to my husband, and having a good connection, and understanding him. We feel it will be really supportive for when my husbands dementia progresses.

Reply from deserie atkins, Operations Manager at Bluebird Care Torbay

Thank you for taking the time to write a review for us. I am really pleased that we help to support your husband to go out and about and that he enjoys our visits. I hope that you are assured that if the situation changes we can increase support to you both as required. I will pass your comments on to your care experts as it means so much to know that they make a difference, Thank you


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Review from G R (Client) published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird are excellent and very willing to do any extras like shopping etc. They are willing to go the extra mile and were excellent when I fell off the chair and came to pick me up and it was night time. They keep in touch and always let me know when a different carer is coming. I would definitely
recommend them to anyone looking for help at home.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you for taking the time to complete a review for Bluebird Care Torbay, we really appreciate this, and so pleased the visits are working well for you.


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Review from P S (Daughter of Client) assisted by family/friend published on 7 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my carers are very helpful. They really do help me stay independent. I love the social parties everyone is really friendly. I feel looked after and special. Bluebird is very good. Thank you.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you for taking the time to complete a review for us at Bluebird Care Torbay, we really appreciate this. I am glad you like attending our social parties, they are good fun! and enables you to meet new people. Looking forward to seeing you at the next one.


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Review from Ronald J (Client) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with everything.

Reply from Nicky Gardner, Registered Manager at Bluebird Care Torbay

Thank you for taking the time to complete a review for Bluebird Care Torbay. We are pleased you are very satisfied with our service. Kind regards Nicky.


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Review from D G (Client) published on 26 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I rate Bluebird Care Torbay very highly.
The standard of recruitment reflects in the highly efficient team of carers and the organisation as a whole.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Torbay

Thank you so much for taking the time to submit a review for us. I am pleased that you are happy with the efficiency of both our carers and the team as a whole. We have high expectations for all our staff and it is rewarding for us to know that those expectations are being met. When we receive a review such as yours, it makes our hard work all worthwhile, so thank you again.


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Review from Brian B (Client) published on 24 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not used the service for very long, a few weeks, but all that's been given is first-class. No problems, always the best you could ask for.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you for your kind words, we very much appreciate it. All the carers love to come and visit and will always give the best service.


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Review from Ailsa C (Daughter of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care made all the difference to my mum's life after she had been discharged from hospital. She had found it very difficult to admit she needed help but once she acknowledged that the managers and carers were able to reassure her and be there in a practical way, and they were always respectful
towards her as an individual in her own right. I can't thank them enough for their dedication. They were also brilliant at keeping in touch with me, knowing I lived a long way away and had caring duties at home. They stepped in at short notice when my mum was feeling very isolated and helpless. I only wish their support could have been in place earlier in my mum's life.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you so much for your lovely, kind words regarding your mum's care with us at Bluebird Care. It's very much appreciated.


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Review from Edward W (Client) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the service I am receiving from Bluebird Care Torbay. My carer is superb - empathic, cheerful and willing. I am also very impressed by their administration - efficient and keep me well informed.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you so much for your kind words, regarding your care we provide for you from Bluebird Care. It's very much appreciated.


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Review from Dennis L (Client) assisted by family/friend published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my carers, they are great company. Good workers, good cooks, cleaners and good at giving medicine. I'm always glad to know they're coming every evening.

Reply from Deserie Atkins, Registered Manager at Bluebird Care Torbay

Thank you so much for completing a review for us. We really value your kind words and we are very pleased that you look forward to the carers visit every day and that you find them great company. I will pass your comments on to your carers.


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Review from M L (Son of Client) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad had emgerency carers before we went to Bluebird Care Torbay. We never knew if and when they would turn up or the standard of care they would provide.
Bluebird Care Torbay turn up at 9am the morning and evening without fail. They treat Mum and Dad with the utmost care and dignity.
As they
have the same few carers, they have become more like friends and it is good that Mum and Dad are able to have chat and a laugh with them.

Reply from Deserie Atkins, Registered Manager at Bluebird Care Torbay

Thank you for your wonderful review. It means so much to us when customers and families take the time to submit a review. I am so glad that we are making a difference to your mum and dad and that we are helping to brighten their day. Our focus is to support our customers to feel safe and happy and to remain at home. I will pass your kind remarks on to our staff team. Thank you.


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Review from Ruth H (Daughter of Client) published on 3 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are really pleased with Bluebird on the whole. The caregivers are all lovely, mostly very prompt and very thorough. We would probably prefer not having quite so big a team (no more new ones please!). They do all really care for Dad though. The management are always helpful with requests I make and
seem very professional. They are obviously overworked as some things didn't happen as said, but nothing major.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Torbay

Thank you so much for taking the time to complete a review for us. I am pleased that we are supporting your dad well. Your comments enable us to continually improve the service. We will be in touch to get further feedback, and once again thank you.


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Review from Janice S (Daughter of Client) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Torbay looked after my father for end of life care. All the carers were superb. Professional and very kind. They all took time to talk to Dad about his life and engaged him in his interests. He looked forward to their visits each day. I cannot praise them enough and wouldn't hesitate to
recommend them.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you for your kind words regarding our service and lovely carers who looked after your father. We very much appreciate this.


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Review from Sarah P (Daughter of Client) published on 4 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a reluctant client at first, but as time went on she absolutely relied on your care. It brought much-needed peace of mind for me and I would recommend Bluebird for their professionalism.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you for taking the time to complete a review for us at Bluebird Care. We very much enjoyed looking after your Mum and glad we gave you peace of mind as well.


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Review from Joanne M (Daughter of Client) published on 22 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have only positive things to say about Bluebird Care Torbay. From our initial contact with management to the fantastic care the community team gave, we have been overwhelmingly impressed. Mum formed a lovely friendship with her carers, and looked forward to their visits. They showed her great kindness
and made her laugh whilst delivering care in a professional manner. Thank you to all the team!

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you for taking the time to complete a review for us, we really appreciate the feedback and your kind words. We are glad you chose Bluebird to look after your your mum and we could provide a standard or service you were impressed with.


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Review from Mary E (Wife of Client) published on 18 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had reason to use Bluebird Care for quite a while now. The carers are brilliant, kind, caring, thoughtful, friendly and extremely efficient.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you for taking the time to give us feedback on the service we provide, we appreciate the kind comments and are glad you have such kind words to say about our team.


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Review from J M (Wife of Client) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, supportive carers, always take my husband's needs into account.
We are very glad we chose Bluebird Care Torbay.

Reply from deserie atkins, Operations Manager at Bluebird Care Torbay

Thank you so much for taking the time to complete a review for us. It really means the world to us. I am so pleased that you are happy that you chose Bluebird Care and that we deliver a service that makes a difference.


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Review from G T (Client) published on 29 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are helpful, willing, cheerful and sympathetic. A credit to the company.

Reply from Nicky Gardner, Recruiter at Bluebird Care Torbay

Thank you for taking the time to complete a review for us at Bluebird Care, we always appreciate good feedback on the service we provide and will pass on your kind words to your carers.


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Review from S H (Daughter of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Torbay (both managers and carers) consistently went the extra mile in caring for my mother over a period of three years. The continuity of carers was excellent and my mother really enjoyed their visits. The quality of care was also extremely good - both professional and empathetic. We
would recommend Bluebird Care Torbay without hesitation. We really feel fortunate to have had them as Mum's carers.

Reply from Deserie Atkins, Operations Manager at Bluebird Care Torbay

Thank you for your kind words. It really means a lot to us all when people share their appreciation.


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Review from Jeanne C (Daughter-in-law of Client) published on 8 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by Bluebird Care Torbay enabled me to spend a weekend with the family celebrating my 60th birthday. Care was provided from Friday evening to Sunday evening providing meals and companionship throughout the day and early evening. I was able to enjoy some respite knowing my mother-in-law
was being cared for by familiar people who she is used to seeing. She has Alzheimer's and this was invaluable.

Reply from deserie atkins, Registered Manager at Bluebird Care Torbay

Thank you for your wonderful comments. I am so pleased that you were able to enjoy a well-deserved break and celebrate your birthday. We recognise how important it is to offer support to enable family and friends to have a break safe in the knowledge that their loved ones are being cared for.


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Current Review Score: 9.7 (9.720)

Overview of Review Score

The Review Score of 9.7 (9.720) out of 10 for Bluebird Care Torbay is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.720 for Bluebird Care Torbay is calculated as follows: ( (82 Excellents x 5) + (20 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 107 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Torbay is based on 18 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jan 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (2)

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Bluebird Care

Date: Wednesday 31 May 2023 More details

Top 20 Large & Mid-size Home Care Groups 2022

Recipient: Bluebird Care

Date: Thursday 31 Mar 2022 More details

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Meet the Team (13)

Alexander

Alexander Allan

Job Title: Director

Joined: 2011

Alexander is a retired Infantry Officer of the British Army where he served tours in both Bosnia and Afghanistan.

Having left the army he completed a business degree and lived in London for a National Energy company. Alexander has spent a lot of his spare time fundraising and organising events to raise money and awareness for the British Limbless Ex-Service Men's Association: BLESMA.

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Emma

Emma Allan

Job Title: Director

Joined: 2011

Emma originally hails from Ireland but after deciding to do a Master’s degree in business and the environment in London she first fell in love with a Boy and soon after with Devon. After various management positions she was excited at the prospect of trying to effect real change in the care industry. She wanted to improve how the sector was viewed, how people within the industry were valued and since 2012 her and Alexander (said Boy) have been trying to do just this, along with raising their three children.

Emma is passionate about providing the highest level of service to each customer and firmly believes in the importance of local working.

In her spare time Emma likes to take her 1955 BSA Bantam D1 ‘Peggy’ out on the road to explore the countryside. She loves walks on the beach with their two dogs and occasionally braves a surf although will more often than not be seen in the white wash close to the shore.

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Deserie

Deserie Atkins

Job Title: operations Manager

Joined: 2017

I am very proud to be the operations manager of Bluebird Care Torbay, Plymouth and South Hams. I have been in post for almost six years and since that time I have supported the team to go from strength to strength. In 2019 we were awarded Outstanding by the Care Quality Commission which was the best accolade that we could receive as a marker of both our success and the quality of the support we provide to our customers.

I have over 30 years experience of working in the health and social care field and I remain registered with the Healthcare Professional Council as a Social Worker. I have worked in social service departments and the NHS for a large part of my career.

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Nicola

Nicola Gardner

Job Title: Registered Manager

Joined: 2017

Nicky joined the Bluebird Care team in July 2017, as a Care Assistant which she loved. She then progressed to Field Supervisor, and then Recruitment Manager in August 2019.

What a journey so far! Gaining experience from these roles in October 2023 she became the Registered Manager for our Torbay Office. “I work alongside a wonderful team and share the same passion, providing high quality care, achieving goals and great outcomes for our customers”. Nicky has just completed the Alzheimer's Society Train the Trainer Course and is excited to start sharing this knowledge with the Torbay team.

Nicky is a people person, always willing to help when and where she can and always offers you a warm smile, a cuppa and a chat. She enjoys building professional relationships with customers, staff and professionals.

Nicky enjoys being outside in the garden, walking her dog, eating out, quality time with family and holidays in the sun - topping up her tan!

I am a people person, always willing to help when and where I can and always offer you a warm smile, a cuppa and a chat. I enjoy building the connection with staff and offering support to colleagues and all staff alike. HAPPY STAFF = HAPPY & SAFE CUSTOMERS.

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Asia

Asia Turpin

Job Title: Coordinator

Joined: 2017

Asia joined our team in 2018. Having worked as a waitress in a local hotel for many years, she was turkey and tinselled out and decided on a new career path. Asia started as a Care Assistant, then moved on to Field Supervisor. Asia then progressed to Care Manager and is now enjoying a new role as our Care Coordinator. Since joining, Asia has taken the opportunity to continue her studies and she now has NVQ Level 2 and 3 in Health and Social Care under her belt and is currently working towards her NVQ level 5.

In Asia's spare time you'll find her in any shop, looking for a bargain. On the occasion where she has been dragged away from the shops, she will either be walking the dog or dancing in the kitchen to songs that are far too old for her! Asia is also very partial to a bargain caravan holiday and enjoys the corny entertainment slightly too much.

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Louise

Louise Carter

Job Title: Care Manager

Joined: 2018

Louise joined our Bluebird Care team in November 2018 after leaving her position as Discharge Co-Ordinator/Bed Manager with the National Health Service, where she worked for almost 20 years. Louise is also our Complex Care Champion and loves being afforded the privilege of becoming a valued part of families when they need the extra support.

As Locality Manager, Louise is responsible for customer support. She develops a tailor-made care package they feel will provide them with the most effective, highest quality of care. Each day she communicates with customers, family members and other professionals, ensuring everyone involved in the care package is in the loop and happy.

Louise covers Brixham, Paignton and Totnes and enjoys the challenge of meeting lots of new people and developing her relationships with new and existing customers.

A local Brixham girl, Louise grew up on the beach and still loves the sea, the sand, and everything to do with the water. She has a beach hut and spends every possible moment there, winter and summer.

"My life is spent trying to keep up and stay cool with my beautiful grandchildren, which usually means life endangering adventures, holidays and food. I have two dogs, they seriously help me with the 10,000 steps a day, two cats that boss me around and a love of cooking and entertaining. If I am very lucky I find the time to squeeze in the odd book or two!"

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Sarah

Sarah Hillman

Job Title: Care Manager

Joined: 2019

Sarah joined Bluebird Care in 2019 after being in her previous role for 17 years. Sarah wanted a career change and has always had a passion to help others. Sarah started her career at Bluebird as a full time care assistant, she then went on to become a field supervisor and she is now a care manager.

As a care manager, Sarah is responsible for customer enquiries and customer support. She develops person-centred packages of care which will provide our customers with effective, high quality care. Each day involves supporting customers, family members and care assistants and liaising with other professionals, ensuring everyone involved in the care package is in the loop, safe and happy. Sarah is passionate about making a difference to people’s lives.

Sarah is a total people person, always willing to help others where and when she can.

"In my spare time I love going out for meals and drinks with my friends and family. I also have two French bulldogs Winnie and Hugo who I enjoy taking out for nice dog walks especially down the beach. I live for holidays… there is nothing better than being by the sea with the sand between my toes, getting a tan, watching sunsets and drinking cocktails with family and friends!”.

... Read more
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Carol Davis

Job Title: Live-In Care Service Manager

Joined: 2018

Carol Joined our Bluebird Care team as a Locality Manager in 2018, having spent the previous ten years managing a multi-site operation delivering a service to the elderly across Devon. In Nov 2018, the Live-in Care Manager position became available and Carol was excited to step into this role and begin developing the service.

As the Live-in Care Manager, it is Carol’s responsibility to deliver support packages that enable her customers to live safely and independently in their own homes for as long as possible. She communicates with her customers, family members and health professionals daily, she leads by providing support and guidance to a team of dedicated carers who are passionate about making a difference to the lives of the people in our community.

In her spare time she enjoys taking long walks on the beach with her husband and dog Reggie and enjoying the company of her grandchildren and now great grandchildren.

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Nina Zawada

Job Title: Live in Care Manager

Joined: 2021

Nina joined our Bluebird Care team initially in 2013 and has worked in the care industry ever since. After providing excellent care for our customers as a Care Assistant Nina decided she wanted to try something different. During those 6 years Nina remained in care working with people living with learning disabilities and challenging behaviours. She returned to Bluebird in 2021 as a Live-in Care Supervisor and in 2023 she became a Live-in Care Manager.

As a Live-in Care Manager Nina's responsibility is to communicate with customers, families, live-in carers, and other professionals to make sure everything is running perfectly and customers receive an excellent standard of care.

Nina enjoys spending time with her family, their dog and rabbit and she also she enjoys going on holidays and doing water sports like kitesurfing and snorkelling.

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Lauren Jeffery

Job Title: Field Supervisor

Joined: 2019

Lauren joined Bluebird Care Torbay in 2019 before progressing to Field Supervisor in 2024. She really enjoys being a Field Supervisor because of the varied nature of the job which means that no two days are the same. "I absolutely love working for Bluebird, I feel appreciated in the job and have some super awesome colleagues!” Lauren felt a desire to look after people, she always knew in her heart that that is exactly what she was meant to do.

Lauren is an animal enthusiast and loves walking her beloved Collie Badger. Lauren also enjoys her adventurous trips abroad, recently discovering her obsession with Thailand – “It’s the best place in the whole world!” One of Lauren’s biggest achievements is recently running a half marathon, this made her feel like she could do/achieve anything she wanted to!

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Rachel Freeth

Job Title: Field Supervisor

Joined: 2017

Rachel joined Bluebird Care in 2017 and spent her first 2 years supporting our customers as a Care Assistant. Since then, she has progressed to Field Supervisor. She prides herself on developing lasting relationships with our customers, their families and our Care Assistants.

As a Field Supervisor, Rachel supports our customers and staff through home visits in order to support and monitor the care given by our Care Assistants. While at our customers' homes, Rachel will also identify any risks and ensure our customers are happy and safe.

Rachel has a great interest in all things Japanese, and plans on returning there again for more adventures! As a self-confessed nerd she loves to play board games and go to Metal and Punk music gigs. “I have lots planned for the next few years and wish to go on more holidays. I am a big Harry Potter fan and have recently visited film locations!”

Rachel is currently focussing her studies on her level 4 NVQ in Health and Social Care.

... Read more
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Kirstin Bowden

Job Title: Field Supervisor

Joined: 2023

Kirstin joined our Bluebird Care team in August 2023 when she first relocated to the area. Kirstin then became Field supervisor in November 2024 which she enjoyed immensely as it gave her the opportunity to support our customers but also guide our staff in their learning. Kirstin has recently gained the role of Recruitment and Onboarding manager which she will be starting in March 2025. This is a new challenge for Kirstin and something that she is greatly looking forward to.

Prior to working for Bluebird care Kirstin worked with young adults with learning disabilities, physical disabilities and complex health needs. This role saw Kirstin learning many skills such as a bespoke sign language to communicate with an individual she worked very closely with and teaching this same language to other members of the team. Prior to this, Kirstin worked in a Residential children’s home for vulnerable children where she gained her level 2 mental health qualification.

Since moving to the Bay Kirstin loves doing all things touristy. Outside of work you will find Kirstin on long woodland dog walks or on the beach in the sea on a sunny summers evening. If you're looking for Kirstin on a Saturday morning, she will be at any local car boot sale. Kirstin also enjoys spending time with her family in their caravan in lovely Challaborough.

... Read more
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Lesley Heywood

Job Title: Field Supervisor

Joined: 2023

Lesley joined our Bluebird Care team in 2023 but has worked in the home care sector for 7 years. Lesley is committed to providing the best quality of care to those most vulnerable in society, “I feel very grateful to have such a rewarding and enjoyable job with Bluebird Care”.

Lesley is very proud to call Torquay her home and to be able to meet and support so many of the wonderful, interesting and kind hearted residents of the Bay.

Lesley has previously worked in a secondary school, a garden centre and a post office amongst other roles and was drawn to the care environment when an event led to a dramatic change in her life, “I re-evaluated what was important to me and where my natural abilities lay”.

Her passion at the moment is designing and planting her garden, the goal being a haven for wildlife. She also loves to make her own clothes. She adores her family and spends as much time as possible with them.

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Frequently Asked Questions about Bluebird Care Torbay

What Type of Services does Bluebird Care Torbay offer?

Bluebird Care Torbay offers Home Care.

How many Carers does Bluebird Care Torbay employ?

Bluebird Care Torbay employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Torbay to verify any information. View our terms and conditions. Bluebird Care Torbay has a Platinum Service – more info.