GoldLeaf Homecare Waltham Abbey

Unit 102, M25 Business Centre, 112 Brooker Road, Waltham Abbey EN9 1JH
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9.5 31 Reviews
  • GoldLeaf Homecare Waltham Abbey, Waltham Abbey
GoldLeaf Home Care was founded in 2015 with the vision of providing the highest levels of care and support for people to remain independent at home. The company started out with four clients and four members of care staff, and since then the company has grown into one of the leading domiciliary care and support agencies, providing services to a high number of clients and with more than sixty care staff across Essex and Hertfordshire.

GoldLeaf Homecare is fully licenced and regulated by the Care Quality Commission and are managed by experienced office teams and registered managers, who ensure codes of practice are followed at all times.

At GoldLeaf Home Care, the ethos is to go above and beyond. Care means more than simply providing care and support. The aim is to support you with the lifestyle you want, maintaining independence and dignity with your personal, domestic and social care needs.

GoldLeaf Home Care provide a personalised service that is flexible and adaptable to individuals' changing needs. Working together with individuals and families to maintain control over their own lives. They provide assistance, encouragement, independence. Promoting confidence in service users is the main focus and priority.

GoldLeaf Homecare listen to clients and understand their lifestyle, their expectations, and their needs, to ensure they deliver all aspects of their day-to-day care, support and well-being.

The company understands that every client is unique, and packages are tailored to their individual requirements. Person-centred care is at the core of the service, and the company take the time to put a care plan in place that the client is 100% happy with. The aim is to match clients with care staff and support workers who share common interests, personalities and hobbies. This helps to build strong, trusting and lasting relationships.

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Care Provided by GoldLeaf Homecare Waltham Abbey

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Clay (Manager)

Funding & Fees Guide for GoldLeaf Homecare Waltham Abbey

  • Prices

  • Our private care rates start from £26.50 for 1 hour Monday - Friday.

  • For more information please call our office team who will be able to advised on our charges . You may be eligible for a social services contribution towards your care package.


    We have different rates for 30 minutes / 45 minutes / sleep in / wake in / bespoke block companionship calls and Live in care.


    Please call our team for more information. Or visit our website.

GoldLeaf Homecare Waltham Abbey Reviews (31)

Total of 31, showing 21-31
9.5

GoldLeaf Homecare Waltham Abbey has a Review Score of 9.5 (9.493) out of 10, based on 10 reviews in the last 2 years. Over all time GoldLeaf Homecare Waltham Abbey has 31 reviews.

Overall Experience

  • 18
  • 12
  • 1
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Date Published

31
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9
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21

Review from Karen H (Daughter-in-law of Client) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Would like to thank GoldLeaf Homecare who looked after my mother-in-law. They were very helpful. The carers went over and above our expectations even through some difficult situations with additional tasks placed on them. They befriended her and took time to ensure she was OK. Thank you so very much.

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Review from Darren S (Son of Client) published on 4 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoldLeaf and all their staff took good care of my dad, until he sadly passed away. They always treated him with dignity and respect and often went above and beyond the call of duty. My family and I wouldn't hesitate to recommend them in the future.

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Review from A D (Client) published on 2 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and efficient care, I loved having GoldLeaf. Very thorough and enjoyable to have in the home.

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Review from Margaret L (Client) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service. The care staff are very kind and professional.

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Review from Dorothy W (Friend of Client) published on 21 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good, reliable company. Friendly carers and helpful staff.

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Review from B S (Daughter-in-law of Client) published on 16 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am writing this review on behalf of my mother-in-law who, at the age of 102, is unable to do this.
I found the agency to be professional and helpful. The manager and care coordinator were always responsive to our needs during a very difficult time. The carers carried out their duties with kindness
and patience and my mother-in-law became very fond of one or two of the carers who appreciated her special needs due to failing eyesight and hearing.

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Review from Banafsheh B (Daughter of Client) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good company, keep up the good work.

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Review from T P (Husband of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with the level of care Goldleaf provided for my wife. They have an excellent team and always keep me informed. We have moved address otherwise, we still would have been with Goldleaf. Very much missed

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Review from Tina M (Daughter of Client) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

May 2016; GoldLeaf Homecare Agency have superbly been providing care for my mother. Being very mindful of her dignity as a woman, providing female carers, also kindly provided and a native language speaking carer to make it easier for her to communicate and understand one another as best possible due
to her limited knowledge of English, confusion and dementia. So far GoldLeaf Homecare Agency have delivered what promised and more. I would recommend their service to others very willingly.

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Review from Jean K (Wife of Client) published on 5 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite this being a new local care agency I found it to be my favourite so far as they have made the extra effort to make sure me and my husband are very well looked after. The service they provide is excellent, sympathetic, professional, efficient and reliable. I would recommend it to other carers
as they will not be disappointed and will have a very high standard of care for they loved ones. I have to use 3 agencies in total to make up the hours, but this is the best.

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Review from Henery F (Husband of Client) published on 9 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

GoldLeaf has been so helpful towards helping my wife's care. The have looked after EVERYTHING and in the last few weeks she has gained her confidence back, to visit shops and started improving her own health. I always knew home care was the right choice for her but we struggled to find a company that
wasn't a franchise, the team at GoldLeaf are local and private, they provide that level of service that isn't available from most companies.

Thank you for arranging our anniversary dinner it was outstanding, and so stress free. I would definitely recommend you to anyone who requires quality home care.

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Current Review Score: 9.5 (9.493)

Overview of Review Score

The Review Score of 9.5 (9.493) out of 10 for GoldLeaf Homecare Waltham Abbey is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.593 for GoldLeaf Homecare Waltham Abbey is calculated as follows: ( (39 Excellents x 5) + (17 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 59 Ratings = 4.593

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for GoldLeaf Homecare Waltham Abbey is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

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Laura Clay

Job Title: Registered Manager

Joined: 2018

Laura joined Gold Leaf in 2018 as our Waltham Abbey Branch Manager. Laura has a career spanning 20 years in care, nursing and management. Laura is also the branch training manager and trains all staff in house at our Waltham abbey branch. Laura’s experience enables her to productively run the Waltham abbey branch and provide the best quality care to our clients. Laura completed her Level 5 Diploma in Health 7 Social Care in 2020!


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Jayde Simpson

Job Title: Administration Manager

Joined: 2018

Jayde joined Gold Leaf in 2018 bringing with her 16 years of customer service and admin experience as well as her care background. Based at the Waltham Abbey branch as our Administration Manager Jayde handles all administrative tasks, HR, payroll and compliance as well as support to the rest of the office team and care staff. Jayde completed her Level 5 Diploma in Health & Social Care in 2020!


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Sally Taylor

Job Title: Field Care Supervisor

Joined: 2018

Sally joined the office team in 2018, she has great communication skills and oversees assessments and reviews for both service users and staff. Sally started her care career after moving back to the UK from Spain in 2009. During sally’s career, she has gained her Level 2 QCF as well as other qualifications and is a very dedicated and competent member of the team.


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