Elite CarePlus Ltd

159 Stafford Road, Wallington SM6 9BT
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18 Reviews
  • Elite CarePlus Ltd, Wallington
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Care Provided by Elite CarePlus Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Lillian Kyei (Manager)
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Elite CarePlus Ltd Reviews (18)

Over all time Elite CarePlus Ltd has 18 reviews.

Overall Experience

  • 13
  • 4
  • 1
  • 0
  • 0

Date Published

18
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18

Review from Leigh S (Niece of Client) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This was my first experience of care for a relative. The introduction was from a hospital following illness and started immediately on return home. The carers were friendly, professional, helpful and seemed to really care about their charge. Very impressive - and treated her with real dignity. Unfortunately,
the visits are relatively short, and it became apparent that my aunt could not be home alone between visits (and did not want someone living in), so we have elected to go to a care home. However, the interim care gave us breathing space and a period of adjustments. So very helpful.

Reply from Lillian Kyei, Care Manager at Elite CarePlus Ltd

Dear Leigh, many thanks for your review. We are pleased to know that she is now staying in a care home. Best wishes.


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Treated with Dignity

Value for Money

Review from Lorna R (Daughter of Client) published on 25 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sending this review on behalf of my sister and I who lost our mother on Saturday the 8th August. We feel a need to comment on the standard of care delivered four times daily from Elite CarePlus which, without exception, was truly outstanding. From our experience, the carers are highly professional,
kind, caring and could not have done more to ease the journey for our mother and indeed ourselves. All carers arrived with a smile, they were punctual and were truly dedicated in end of life care. We knew our mother would not recover from her condition, it has been a very distressing time, but we can honestly say it was made easier by the respectful and dignified quality of care delivered by this agency. A huge thank you.

Reply from Lillian Kyei, Care Manager at Elite CarePlus Ltd

We really appreciate your honest feedback. Extremely humbling... Kind regards.


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Review from Doris P (Client) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply excellent.

Reply from Lillian Kyei at Elite CarePlus Ltd

Dear Doris, thank you for the Christmas card, it was lovely meeting you for a chat when you came to the office. It's an absolutely pleasure to support you. Kind regards.


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Review from T S (Client) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are pleased to have friendly and efficient helpers. Happy to recommend all staff.

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Review from P H (Son of Client) published on 6 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Elite has looked after my mum for over a year. The care given is exemplary. Communication is excellent. We have never come across such wonderful care as this. Extremely recommended.

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Review from P T (Daughter of Client) published on 23 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would love to thank you all for the good service you gave my father. He has now in a nursing home from 23/3/18. I believe some of the ladies have left that looked after him. You did so much even though you were only allowed to spend half an hour at a time.

Reply from Lillian Kyei at Elite CarePlus Ltd

Dear Pamela, Many thanks for your review. We are happy to know that your father is doing very well at the nursing home. Kind regards.


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Treated with Dignity

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Review from Valerie H (Daughter of Client) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Your service and staff are excellent, they are so caring, loving, thoughtful, I've never met carers that are so dedicated to their job. I would highly recommend Elite to anyone who needs loving care, my honesty to the carers is genuine. Could not have wanted anyone else to look after my father. We were
so, very, very happy, they are all lovely people and also the staff in the office, absolutely fantastic. Would highly recommend this company to anyone.

Reply from Lillian at Elite CarePlus Ltd

Dear Valerie, many thanks for your review and support. We really appreciate it. Kind regards.


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Review from Lesley G (Daughter of Client) published on 28 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the care that my mother in law received! The carers were very good. They also showed lots of common sense and did all tasks asked of them well and to a high standard. Would use again if needed.

Reply from Lillian, Registered Manager at Elite CarePlus Ltd

Dear Lesley, many thanks for your review. We really appreciate taking your time to review us. Kind regards


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Review from R A (Client) published on 13 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with your service doing shopping for about a year. The carers are very helpful and polite and make sure I am comfortable. I have no complaints whatsoever. Thank you for your service and the name Elite CarePlus Ltd is just the perfect name for your company.

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Review from Dee B (Daughter of Client) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have 2 carers on a regular basis. They are always on time and my mum and myself are extremely happy with the care. They have become part of the family now and long may it continue. Extremely friendly and happy but most of all, very gentle with my mum who is very frail. Thank you. Keep up the good
work.

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Review from Sheila M (Client) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have 2 regular carers. I am very happy they are very sensitive to my disability. I am very happy with the way they treat me. Thank you.

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Review from Christine S (Daughter-in-law of Client) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family are very pleased with the two main carers (mother and daughter). They treat my mother in law with care and dignity. They are dedicated and happy ladies. My mother in law is very fond of them both, although she has slight dementia she does remember their names and looks forward to them coming.
I have seen first hand their approach to her, they are both wonderful. The manager is also very nice to deal with.

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Review from L M (Daughter of Client) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had two carers, both women give me time to myself, 2 hours on Thursday evening and 3 hours on Friday afternoon.
They arrived in plenty of time for me to hand over before I left, I found them very kind, helpful and personable. I felt that my mum was in safe hands and I had no qualms about leaving
her.

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Review from Suzanne G (Wife of Client) published on 10 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Provided excellent care and were really dedicated. Came on time and did all I wanted.

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Review from R Y (Son of Client) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall care is very good. If problems arise, I'm contacted as soon as possible so that it can be resolved.

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Review from Jacqueline T (Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a service user of Elite CarePlus Ltd since the end of October 2016. I find the care I receive to be of a very high standard. The carers are kind and understanding and fulfil their duties in a very professional manner. I also have dedicated carers.

Reply from Lillian, Registered Manager at Elite CarePlus Ltd

Dear Jacqueline, many thanks for your review and support. We really appreciate your business.


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Review from S W (Niece of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has carers twice a day. The package includes cleaning and shopping. Both carers are superb. They are both very caring and thoughtful and quick to alert me to anything they feel my aunt needs, whether it's a GP visit or any other worry. My aunt loves them both.
I am very impressed by the care
offered. I have met with the agency's boss and she too is very caring.

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Review from Alma B (Client) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was looked after quite well. My carer was kind and pleasant.

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Treated with Dignity

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 10 Oct 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Elite CarePlus Ltd

What Type of Services does Elite CarePlus Ltd offer?

Elite CarePlus Ltd offers Home Care.

How many Carers does Elite CarePlus Ltd employ?

Elite CarePlus Ltd employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Elite CarePlus Ltd to verify any information. View our terms and conditions. Elite CarePlus Ltd has a Basic Service – more info.